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Good tourist class hotel with friendly staff. Clean public spaces and rooms. Food is the only dissapointment; but many good restaurant choices across the street in the plazas. Room maintenance issue was quickly resolved. Been there five years in a row and keep going back.
The hotel was very nosiey, dirty elevators and the food was vengeful. Especially the 'kosher' turkey/bacon. The room had a nice view, and was cleaned well. Typical problems at checkout with extra charges.
We have stay at this hotel at least a dozen times and we will continue to come back. They have great staff and an outstandingcaring general manager.
We stayed here just one night because we were not starting our timeshare until Saturday. We had so much more fun here in one night that the whole week at the time share. Great swim up bar,friendly staff, fun activities and great weather. It is just a great place to stay.
Loved staying here. It is a family based hotel, so expect family hours. Pool bar closed at 6PM. not a huge resort, but a few high quality restaurants. Better than most resorts I haves stayed at in Mexico.
We could see the improvements made from last year with the all inclusive restaurants. The food is very good. Service around the pool is second to none. Allehandro was our waiter all week. We seldom had an empty glass... except when they ran ran out of beer 3 times! Remember folks with all of us from the midwest.. especially Wisconsin we're a bunch of beer fans.. as opposed to Bear fans! lol The pool staff really makes your day around there. Alberto, Himer, Lisbeth, and Bianca keep everyone entertained and brighten your day. Hope to be fortunate enough to return next year!
We had a wonderful time in Ixtapa where we stayed at the Dorado Pacifica. We went with friends who were returning for the seventh time. My husband and I understood why our friends keep going back to the same hotel. It was situated in the middle of the Ixtapa hotels along the ocean and across from the market and restraurant area. The staff of the Dorado Pacifica were very personable. The restaurant and bell staff greeted us like old friends. The rooms were comfortable and the pool area was great. We joined the bocce ball games, watch water volleyball and other activities. I recommend the Dorado Pacifica to new visitors to Ixtapa and to old visitors if they aren't staying there already.
If you want to lose all your money this is the resort to come to. To start, our room 2027 was extremely dirty. When we first arrived there was puke in our toilet already, and it appeared to not have been cleaned at all since the last guests. Also there was a trail of drips coming into our room from the room above ours that honestly looked like dried blood and there was a LOT of it. We mentioned it during our stay but it was never cleaned. Also my boyfriend was robbed 220 USD. The strange thing is is it seemed as if the person who took it knew exactly where to look because nothing else was missing only cash right from his wallet, his bag was even zipped back up. I do NOT trust the employees they barely spoke any english or at least pretended not to and would not do anything about the stolen cash. Also i showed security that i could break into our own room just by slipping the card between the door and lock so it was THEIR responsibility and liability that it was taken. The head of security informed us that they would deal with it before we left and when we confronted him the next morning he said we had never showed him that we could break in and our door was faulty so the staff was extremely sketchy and i felt unsafe the whole trip. Also NO variety of food. Same nasty food every day and room service knew NO english. Got our order wrong every time. My boyfriend hates sour cream and the last time we ordered room service he said 5 different times please no sour cream and they still put it on there, with extra on the side too. HORRIBLE service, horrible staff, and you WILL get robbed.
Although we are not fans of the A/I format, it was better than we expected. There was no problem getting any drink and most foods requested. The food was generally very good but did get a little tiresome after 2 weeks but there are still the excellent restaurants nearby. We just hope they will be able to survive with so many hotels going A/I. We probably would go back as we love the Dorado, especially their staff, Felipe, Jorge, Saul, Antonio and so many others. Our only concern would be the A/I. We would like to have a choice or maybe just A/I breakfast.
I would recommend this hotel. People are very pleasent. It was peaceful, great for just relaxing.
We really enjoyed the hotel. The service was always friendly and responsive. We were surprised that we did enjoy the food, mostly appetizers, breakfast and lunch at the hotel. They did a wonderful job of preparing the fish that was caught on our fishing trip .We knew we would be back when we were checking out. We were there for a week and met so many guests that had been going back for years.
All of the staff are friendly and efficient. Our 2 rooms were ready when we arrived. The lobby is open and attractive. Our rooms were not luxurious, but were nicely furnished and sufficiently spacious, with small, but comfortable balconies with ocean-view. It was only a little disorienting that our pool view was of the hotel next door, and our wi-fi connected us through that hotel's system. The washrooms are large and attractive with a large, really nice floor to ceiling shower enclosure. The pool is great, with a consistent 4 ft. depth. At one end, one can swim to the bar, where the depth becomes shallow, so that you can have a beverage while staying in the pool. The only 2 drawbacks are that, in Aug., the heat and humidity are intense, and the upstairs corridors are all glass-enclosed and not air-conditioned. Just by going from our room to the lobby downstairs, I was sweating so profusely that I could have easily returned to the room to shower again. The other negative is the food service. The restaurants and bars are attractive, but the food is expensive and low in quality and quantity. We rarely drink, but decided to have one cocktail each. The Bloody Mary, which is not a difficult drink to make, was awful. The beach is beautiful to look at, but the waves are strong and rough in this area, and hardly anyone entered the water. However, overall, this hotel was a delightful experience for a group of five people, ranging in ages from 74 to 1 yr. old. We highly recommend this hotel, but strongly suggest that you eat and drink elsewhere, and go to a beach in nearby Zihuatanejo, such as La Playa de las Gatas or La Playa de la Ropa, where the water is tranquil in a beautiful bay setting.
Quiet during the week but very busy on weekend with local guests. Many families. The hotel rooms have a mold problem that affected both my husband and my lungs. Nietyher of us have serious lung health issues but if we did this would be a big problem. The ceiling in our bathroom had visible mold. We stayed in two separate rooms, both smelled moldy. Our friends also talked about mold smell in their rooms.The beds are unusually hard and had rubber mattress protectors that were very uncomfortable. Beds need upgrading.
Loved the beach and location. Also most of the staff were very nice and helpful. Showers were huge and very nice. Taxis from the airport cost like $40 but should cost maybe $20. Ocean view=barely if any ocean view. Food mostly verrry mediocre/gross. Rooms very uncomfortable. Plastic over matress makes you sweat. No wifi in the rooms. Just when your outside. Other all inclusives ive been to have ppl bring you drinks. Here you had to keep getting up to get them.
great staff, great pool, great location, good food they allow smoking in the restaurant by the pool and there were many heavy smokers - ruined the experience of dining in the lovely restaurant; they should ban smoking in all restaurants and in the lobby as well.
I liked the attention, cause first when i arrived they gave me a room where the a/c was not working ok! but they immediately changed me the room without any problem! I think they should have a little more food variety, but ok!
staff was very friendly,food was ok,room was very clean and good for mexico.
room was clean hotel is showing it's age. No handle on sliding door on outside to come into room from veranda. No comfortable chair in room. Faucets in wash basin leak and hard to close. Towels seem old and rough.
On the strip in ixtapa The outside and sign have been updated. The hotel on the inside has not since the 80s. Room looked like it really needed remodeling. Elevator would not work if more than 4 adults were in it. You have to press button for doors to close. It felt unstable.
very nice staff and a perfect location room maintenance could be a bit better, at my room the bathroom was a bit worn.
We got a really good deal at the Krystal so it was worth the money. The view was excellent from the balcony. The pool was nice. Very clean. Staff was friendly. Excellent location close to restaurants and shopping. Beware of items being charged to your credit card. Keep receipts. Air conditioner and toilet leaked a bit but no big deal. Food and drinks at the hotel a little high. Beach was a little rough but clean.
the people good guest service excellant location room price eating on the hotel grounds is over priced for the quality of the food standard rooms are showing there age i belive i paid about half regular price so it was allright
This is a very warm and friendly hotel, with excellent location and facilities.
The rooms were clean, the hotel is well located. But the staff at the reception is very slow in the check in and check out, they are not very helpful or nice, I can even call the a little rude. The people at the reception must be more serviceable, pleasant and helpful
I liked the beach, the localization and the kindness of the hotel staff Room cleaning more quick and less night noise.
My wife and I stayed here for 5 nights in April '09. It was too pricy for us by my wife works for an airline and we got 50% off. Brand new hotel. Beautiful, oustanding service. Each room has it's own plunge pool. Very private. On a cliff. No swimming beach but they will give you bikes to ride down the hill to a public beach. Otherwise a 5 minute cab ride to Ixtapa or 30 minutes to Zihuatanejo. We stayed just before the swine flu epidemic made news. Of the 59 rooms only about 10 were full when we were there. Had the whole place to ourselves. The economy was really hurting the tourism there. Every night there was a small bucket of Coronas and chips and salsa in the room as a warm up for dinner. Staff would do anything to make your stay the best it could be. Beware you will be charged 10% gratutiy and another 18% taxes on top of the room rate. I assume this is common in Mexico at 5-star hotels. Two very nice negative edge pools on the property as well as a fitness center. We would definitely stay here again if we go back down to Ixtapa.
perfect location very good staff service exelent reception service nice evening enterteinment shows , dance contest karaoke etc too many kids (hotel policy) children under 8 unlimited ? stay free even worst the lobby bar //////////// adult only ////////// serves no alcohol drinks to children on late hours
Thought the Food was good. Not excellent but good. The pool was decent, always an area to sit. Great spot on the beach. Close to the shopping center and restaurants. The staff were very friendly and helpful. Good english speakers. Our room was in a bit of dis-repair. AC only cools to a point, and the humidity stayed in the room for the most part. The bathroom was in need of a lot of fixing. We always had water on the floor. AC leaked condensation the first day and puddled on the floor. Mold on the ceiling and doorway for the bathroom. Very strong chemical smells from cleaning and also painting in the halls. The music that plays in the evenings at the Disco and the live music earlier is very loud for anyone with a Garden View Room. Goes until about midnight.
Newer facilities. Grotto was a nice kid-free environment. Bike tour was a fun, included excursion and staff was friendly. Connection to sister resort was a nice walk even though the other hotel was inferior. Lobby bartenders took care of us. Rooms and balconies were comfortable and well kept compared to other resorts in the area. Proximity to Isla Ixtapa was hard to beat- walking distance to ferry. Food was pretty bad, limited options and not even presented well. Beach access was a joke. Not many restaurants were open, even though they were advertised as such during booking. Far from town. Layout was a little strange - too tiered/broken up. Back-of-house operations were a little too exposed. Would have been nice if the oyster bar was open during our stay.