Would you like to save as your currency permanently or for this visit only?
Reception staff, pool, closeness to bus-stops to Geneva. A bar would have been nice.
Suited me perfectly as i was attending a conferenc and the idea of a self contained unit to come 'home' to was appreciated. Located near to supermarket and eateries. No complaints
the hotel is near the bus station and a big department store. Geneva is only 20 min by bus from the hotel. Rooms are small. Gym is in a bad shape. Breakfast is for one person only per apartment which does not make sense since the apartment is for 4 people.
Big, comfortable and clean room; very quiet environment; free wireless internet; nice view to the park; very helpful and polite hotel staff; bus stop to Geneva just in front of the hotel It should be emphasized that the bus stop for the hotel (lines F and Y) is Brunette, not Avenue de Jura.
Wonderful mountain views from the balcony of our 4 person duplex room. Very peaceful when doors to balcony shut (near airport). Wonderful heated outdoor pool and gardens. Also great gym. Staff very friendly and helpful. No room service before 6pm.
The pool was beautiful and the water was warm. The staff was very helpful and curteous. The location near the airport was very convenient. It really is just a sofa bed. Not the most comfortable place to sleep for an extended stay, but probably okay for 1-2 nights.
Swimming pool was good Hotel was a bit run down
Totally excessive price considering no coffeeshop, no bar service, no proper bed. Lights in room did not work as bulbs broken. Reception girl confirmed that the rooms were , a lie. No easy instructions as to open the sofa-bed.
Good, reliable service, quiet and clean room.
Its location is very convenient for Geneva and its airport. Despite being on a busy road it is not too noisy. It is also within walikng distance of several restaurants.
Shuttle bus to hotel, and reasonable restuarant. The room was large and comfortable. On the French side so took a while to get there
e liked the room the accesories the morning breakfast(missing vegetables)shuttle service was very good and comfortable
The Novotel Geneve Aeroport France was in an excellent location for our stay near Geneva and CERN. It was reasonably priced and we were very satisfied with the cleanliness and we would recommend this hotel to others planning to travel to the Geneva area. It would be nice if WiFi was free throughout the hotel rather than having to pay for service or use the hotel computer in the lobby.
We used the Hotel as a stop off travelling south but could not see the Hotel being anything more than a bed to crash in. The Hotel has no atmosphere and staff did not know if they could even provide a couple of extra pillows (the ones on the bed looked like a steam roller had pressed them!). Bar expensive as was resturant so we choice to use local facilities. There must be better locally.
Easy and quick transport to the Airport
Very spacious room, free Internet and car park Location without public transport, quite expensive breakfast ( 13.3 Euros)
The room was well equiped (minibar, sofa, etc) Much further away from the airport that I expected. Necessary to make a reservation for the shuttle to go to the airport (and obviously because we arrived late (midnight) I was already full) and the taxi is ridiculously expensive (30-40 swiss frank), for an hotel supposedly closed to the airport. Tiny washroom and shower.
convenience, nice room. perfect for an overnight stay and earlt flight the next morning. we asked for a wake up call at 6:30 and did not receive one.
I like their system of two doors between the sleeping chamber and the hallway; it keeps the room very quiet. Staff very helpful and willing to work with English-speakers. The shower drain was in the middle of the shower area; bad design. Difficult to shower without closing the drain by stepping on it. Otherwise, fine facilities.
Clean, silent, good breakfast, located very close to the airport.
Exsist microwave Coulored towls
Everything. The hotel is very nice, the rooms are clean, comfortable and nicely arranged. The personnel is so kind, friendly and caring that even after a huge delay of my evening flight the driver with the airport-shuttle was waiting for me to ensure that I'll arrive safe to the hotel. Excellent service for the cost which you pay. No
nice stuff， nice room and nice garden a bit far from Geneva city center if without a personal car
Hotel was clean, new, and breakfast included. At intrenet it was not clear the type of rooms, the 2 room apartment was same as the one bedroom apartment, and coses missunderstanding.
Nice, well equipped rooms. Internet-access is only wired, slow and inconvenient (password checked several times per session). International (english, german) TV stations would be a plus.
shuttle service to airport was very convenient and cost saving. Room was spacious and facility is new and good design. number of shuttle service was limited. Not often enough. it costed me to take taxi from Geneva to the hotel in 11:00PM.
Hotel is six months old, very fresh and modern, and quiet during my stay. The staff was pleasant and very helpful. As a business traveler, I used it as a place to sleep, mostly. The room had a fully-equipped kitchen and a roomy desk for work. Reception desk is open for limited hours: 7-12, 3-8pm. Cabled internet was slow, but (faster?) wireless is to be installed soon.
new well kept hotel
Rooms were very spacious and the extra kitchenette facilities were really useful. The room was very clean and had plenty of storage space. The bathroom was exceleent with a good shower. The hotel was not near many local facilities although there was an excellent pizzeria next door. Also the rooms did not have a hair dryer as standard although hotel staff were more than willing to provide one on request.There also seemed to be a problem getting a taxi into Geneva on the day I requested one but this may have been an isolated incident.
Very good location, very friendly and professional staff. Enjoyed it very much.
the ambience no
Excellent Hotel, best design, facilities and countryside site. Wonderful staff and attention. Relax, business, sport or family. I really recomend it and go there everytime I'm in the region.
Everything was great. The most thing i liked is that the toilet and bidets was separated from the shower and relaxing tub. I also liked the sound system in the bathroom. The kitchen was not 24 hour service.
Hotel's proximity to Geneva was one of the greatest advantages. Rooms were spacious and clean and that's what I like about any hotel.
The hallway carpets (mentioned in other posts) was replaced while I was there. Wifi also started working - possibly a new system. Rooms themselves are very comfortable. Lighting isn't great.
free parking, good location IF you have car, qiute spacous bedroom smelly corridor
This is a very good hotel
No new towels, no making of bed, no refreshing room or anything in room for three straight days.
very conveniently located if you need to get to Geneva airport and/or to pass the day on Lake Geneva. Hotel is very "functional" Cleanliness of the premises (entrance, parking area and stairwells). However, they are in the process of remodeling.
Ran out of space in the bad bits box, but need to add this about breakfast. We were assured on check in that it was a full cooked breakfast so paid eur 12 each for it. Needless to say, it was, in keeping with the hotel, a disgrace, so we didn't eat it but they claimed they couldn't refund our money. Which is fine, because I'll block the payment on my credit card. Do not stay at this hotel (see other comments below). Terrible hotel. Once you have dealt with the incometence of the staff at check in (who gave us a twin rather than double room). The first thing you notice are the filthy carpets. We decided w ehad to get out of the hotel and so decided to get the bus to Geneva. Helpfully, the hotel had a bus timetable. Except it wasn't helpful because it was out of date, which meant that having planned our evening around getting a particular bus back, we ended up spending eur 35 on a taxi. Got back to the hotel just before 11 pm, to find the bar shut. Any half decent hotel would have sorted us out with a drink as an apology for displaying the wrong bus timetable. But this is anything but a half decent hotel, so they didn'T.
stayed one night before catching a plane home nice bathroom, but need decorating improvements in room (421)...lamp shade torn, curtains torn, bedspread torn. need alarm clocks, ice buckets in rooms.hotel difficult to find and desk clerk could not give directions.
Nice spacious room. Good price. Close to airport. No airport shuttle. The environment outside the room (corridors etc) was awful -- maybe they are renovating?
terrible!no value for money at all
Very close to Geneva airport and Palexpo (Geneve AutoSalon). When we tried to find it, we could not do it because they did not have sign with hotel name!!! On the building! They promised to fix it asap.
the location , free wifi and good for family with children,enogh space parking the kitchen has no sponge no liquid cleaner no plastic bag in trash can,,the sink was not clean at the time of arrival,, on arrival they asked me to come back at5pm eventhogh my reservation chick in 3pm and told me they will call me when room is ready but they never call. also chek out was 10am instead of 12noon which was also not the time written on my reservation they keep opligize only, i would stay again if they keep thier apartment well kept and time of chek in and out as booked .
The staff is very friendly and helpful...especially Herve and Clementine who went out of their way to make guests feel at home but the front desk team is always friendly as well... Wifi keeps cutting off and is very slow...
Almost everything... Especially the Spa and the Reception Breakfast was very bad... service as well as the food.
god hotwel 4 feamly
Excellent staff who were very attentive and helpful Cost of a taxi from the hotelto Nyon station or Geneva airport was astonomical. The hotel only provides free transfer on weekdays.
The hotel was new and all was very clean. The room was large and very good furnished. We did not one evening get a place in hotels restaurant. It was fullbooked.
The hotel is located in a central location. Parking is available (however tight) on the premises. It's a good hotel with not a lot to distinguish it it from other average hotels. Our room faced the main street which was very noisy. Also a large group of kids were staying at the hotel and that made for a very noisy environment all day.
The location is perfect for families with the benefit of both the lake and mountains. Only slight issue was the fact that the gym had just 5 machines in (not the issue) but only 1 machine was working the others were all broken. If I had booked the hotel expecting to use the gym I would have been dissapointed. The spa was exellent however.
I liked the restaurant, free use of internet and setting of the hotel near the lake. The room was not ready when we arrived at about 6:00pm. The receptionist told us that it was still being cleaned. Then when we finally entered the room after about half an hour, the smell was terrible. Apart from that the room was good.
I like the location where it is near to geneva and with good value of money The room service is very slow and the stuff not friendly espicialy the Resturant stuff Aslo, there was lake of tissues inside the toilet
The town itself was pretty and had a nice street market. The hotel staff were not polite and the room smelt bad. We were also put in the old wing of the hotel.
Usual perfect service for the price of the room This time I unfortunately had a room with a loud noise of a/c or other but looking at the frequent previus times I have slept at the same Hôtel, this was a pure aceptable exception!
That it was near Geneva airport. The phone did not work. No restaurant near the hotel.
The room and toilet and bath are clean There was no restaurant inside the hotel and hair dryer.
The quant little village it was located in. Having to take a taxi to get there. The hotel should offer a shuttle service from the airport.
That it was next to a lidle supermarket and my room was onlooking the car park
It is very near to the airport. it. So it can be convenient for some people the staff was uninterested at best. The wifi connection existed but I was never able to connect, even if I could connect, I would drop off in 2 minutes. I know some people had to leave the hotel because they needed actual wifi connection to work. Also, the breakfast should have been free. Sound of planes taking off and landing was no problem for me but could be problematic for some as you can literally see planes and they are a few hundred meters away from the hotel.Overall, I would say this is one of the worst hotels I have stayed in if not the worst.
The two main things I really did not like were: 1. The quality of the bed was terrible. The matress is not firm at all. 2. There was no shuttle to the airport during the weekend and I ended up paying 22 (yes, 22!!) Euros for a taxi.
Yes, the first night there were no pillowcases on the pillows. The restaurant is closed due to no cook. We asked at the bar for a glass of wine to be told they had none, went to breakfast the next morning in the restaurant and there was at least 100 bottles in a cooler.
Location near Geneva airport, reasonable priced, good room Airport transfer must be given when public transport outside hotel is not available for airport
the apartement was nice cleaning and the fact we had to pay for internet
Everything Except there is no ARABIC TV Chaneels.
Efficient, clean, convenient - decent restaurant within walking distance. None really - perhaps it was a litle funtional and lacking cosey comforts - but quite adequate.
The room was large and rather convenient. The drive to Geneva is not too long and the centre of the town can also be reached on foot. The hotel had an institutional atmosphere, somewhere between a hospital and a nursing home - a bit discomforting.
Good Kitchen.Spaceous Room. Free Parking. No cleaning in 5 days. Twin beds were not standard.
The residence was what we expected. We got an appartment for six persons very wide and clean. Price/comfort balance was ok.
The proximity to the mountains in both France and Switzerland was excellent. Geneva was just a short drive, and Divonne is a pleasent town with plenty to see and do within a short walk. A very clean hotel, although the walls in the rooms could have done with painting, but we did stay at the end of season.
the big apartement with a kitchen
the freedom to come & go as we pleased throughout the day; the constant hot water; the space in the living area. the noise from other appartments was sometimes disturbing - the sounds reverberated between appartments.
We took a two-bedroom apartment here. The apartment was basic but very spacious with all the necessary facilities. The location was good for us to reach Geneva (by car) and the town of Divonne-Les-Bains was lovely. Staff were very helpful and included breakfast was great. Very cheap - Good value for money. There was limited cooking utensils. Kitchen had no dishwasher which is fine, but they did not provide any dishwashing liquid or equipment to do it by hand. We had to specifically request it after arrival.
Comfortable and very large bed and the excellent restaurant. Having breakfast on the terrace overlooking Mont Blanc.
This hotel was amazing, if only we stayed for more than one night! The bedroom was very cosy, bed was so comfortable, bathroom was one of the best. The breakfast was expensive but well worth it, delicious!! We will be back. Nothing at all
The hotel staff was very friendly, the location and beautiful pool the comfort rooms - beds too small and somewhat noisy in the back
The hotel was ecellent in every way. I shall be going again.
The grounds YOung staff far too stuffy and rigid(EXCEPT the lovely young woman in the morning reception). I do not like being asked daily if I wish to book a dinner reservation. Breakfast costs were outrageous . they need to offer free internet particularly at the star and rating cateogry. And they must work hard to keep up the rooms and public areas with fresh paint and repairs, all failing and detracting from the potential of thiks chateau.
It is a lovely place, beautiful view from terrace on lake and Mont Blanc. Very nice to have dinner on the terrace, great service. Breakfast in the morning also very good. You can very well visit from there chateau Chillon, Vevey, Montreux and Chamonix, lovely places. Children are very welcome. Unfortunately part of the surrounding is Swiss!
The staff were fantastic, they oveshadowed anything that may have been amiss.The location beautiful, quiet yet close to Geneva, grounds and pool delightful and the terrace looking at Mont Blanc was magic. The rooms were a little tired.
Great location and breakfast area in summer
Room and facilities are slightly dated but bathroom very nice. Very good breakfast and old-world charm.
superb food friendly staff
The restaurant was very reasonably priced
room is big and clean... nice mountain view...free parking...very good hotel require a car
good bus transfer , excellent breakfast , clean hotel and room , good size room for a family . Away from concrete jungle of Airport area. Room too hot , had to leave window open all night , 25c is too hot to sleep in , room thermostat made no difference . at least it was not cold . All hotels seem to be the same. Evening menu had very few less expensive options but was very good otherwise .
the countryside location. quite atmosphere and parking place availability untrained personnel in the reception. Misleading name of the hotel. The hotel is far away from Geneva airport
Free shuttle to and from airport. Room was very noisy at times because of doors being slammed.
comfortable bed, good breakfast shuttle availability
Close to Geneva (15 minutes by car), new hotel, spacy rooms with separate dressing and separate toilet, very good beds. Internet is free of charge in your room (not in the lobby), and although there's a road nearby the rooms are quiet, i didn't hear any traffic (nearly all the hotels i spent a night in in downtown Geneva are a lot more noisy).
We liked the fact that it was outside Geneva but very accessible through your Shuttle Bus to get there without any hassle
Like the convenience of shuttle service and the friendliness of many staff except for one. Should provide full amenities in hotel room.
american breakfast was nice, good bed, very quite place make a redecoration, hotel is tooooo old!
washing machine for landury and the special price during cetin periods advance taxe payment to be paid on arrival instead on check out
Very functional to do work from in Geneva if you have own transport, otherwise they will have to provide for a shuttle. Not really!
The facilities inside the room was good and it was very good value for money. The hotel reception need to be more polite with the gusts. We arrived at the hotel at 1:30 pm as soon as we came to the reception immediately the receptionist asked us "Are you here for a reservation?" I said yes she said the check in is at 3:00 pm, without checking our reservation and whether we have a reservation or not.
It's a quite hotel, good for relax. The room is equipped with everything such as; kitchen, tea/coffee maker and free internet. Room & bathroom are too small.
Quiet hotel The flat wide
Staff very nice a helpful, friendly, breakfasts good, nice cosy area by fire, easy parking, appreciate adsl in room. realxed atmosphere location ok. easy to find. Couch was less comfortable than am used to. am used to room fridge, and tv was ok, but not what I am used to at home.
nice clean hotel. 15 min. from Geneva.
The front desk staff always helpful and polite. Suite well equipped & clean, free ample parking important as on a driving holiday. Hotel easy to find, signs leading to it ample even late at night. The seperate toilet and bathroom is excellent idea. The living/dining room and balcony (if fortunate to get one) is ideal for cooking in on nice summer evening with good wine and good conversations among good friends. Location is quiet yet central for moving between Swiss and French scenic towns and cities along Lac Leman. Nice woody walks lets you take in fresh air. Sunday market near hotel was fantastic, you'd definitely find a good buy. Boulongerie 5 mins from hotel one of best. We had a wonderful stay.
Location, pleasant room, quiet Internet connection never worked in our room - it had been a major reason for choosing the hotel. Luckily wifi was available in reception.
good value for my money, big and comfortable room, very god location near Geneva and the airport
The hotel was convenient to the airport in Geneva and was reasonably priced. The restaurant at the hotel was very good and reasonably priced. The room was small but served us well. The television did not work but we were told that it was an area cable problem and not a problem with the set.
The hotel is quietly located, reasonably priced, and within a few minutes drive to Geneva and the airport. The staff were also good and welcoming. The room has no telephone and the TV has no English channels. Although the room was clean, there was the persist smell of mold.
Friendly, pleasant staff. Quiet location. No blinds just see-through net curtains facing onto a courtyard. Very limited vegetarian menu.
plastic cups and plastic glasses no duvets only blankets
restaurant close by bed was to hard
Good value and pleasant
Interesting old town to visit Small room OK for overnight but not for longer stays
Clean, small, comfortable The maids coming in early in the morning.
The rooms were clean and comfortable. The staff were unhelpful and rude.
Very nice hotel. Specious rooms, clean, big swimming pool area, very good breakfast. Situated in a small village. Not that much to do around.
The spacious rooms There was a terrible smell of carpet refresher around the place and the spa was really old-fashioned
Good atmosphere, nice,big rooms and great views towards the lake and Alps from the balcony, nice but small spa There is not sufficient staff 1 person) in the bar to provide good and timely service. Taking something like 15 min to get a simple beer is just not acceptable and continues during teh evening Something that happened the week before with 2 staff so appears to be consistent. It's annoying and not in line with rest of the hotel.Gym equipment should also be upgraded
Hospitalltity of the staff was great and they try their best to satisfy the costumers. We we arraived, they upgraded our room to a higher level and they keep staisfying us during the stay althoghu the hotel was fully busy. No
Room size, Location, free car parking, services. It is one of the best hotel I've stayed on. Hard to communicate with hotel staff in English.
service, food and location the rooms need new rugs
The location, the architecture and the staff are all excellent. The view from the very comfortable room was superb. Breakfast service to the room. Late, cold, incomplete. Very disappointing.
the staff was very helpful and smiling
Good choice of facilities (restaurants, spa, casino.. ) Room service was poor to finish at midnight!!!
Luxurious! Quiet and very comfortable room. Or only regret was we only had one night there (we were passing through on holiday with friends).
The room was very spacious and comfortable. The restaurant was good. The spa is very small and the machinery in the gym should be replaced, it is very old. There is no internal swimming pool, only an outside swimming pool which of course cannot be used during the winter.
The location close to the airport To have to take the keys in another hôtel and no lift in the hotel.
Shower was fantastic- nice hot water. Location was convenient. The stains around the window which looked like damp. Dirty stained carpet, room wasn't very clean. Bathroom door was not flush with floor, and shower curtain did not reach floor so spray from shower soaked room. The breakfast was another 8 euros each, and was very poor- coffee tasted like last weeks dregs from the coffee machine, stale bread and pastries, no toaster, no hot option, no fruit. very disappointing
very convenient for the airport
Nothing, we cancelled our second night and left. It was dark and dirty. Not at all as advertised or depicted in pictures, completely false images, etc. It was horrible, mold around the windows and in the shower.
Close to airport the fact that you have to go to another hotel nearby to register (we arrived after 10pm)
comfortable bed, clean room, working TV, good shower facilities. I had to walk to the Median to get my room code and it didn't work. Quite a scary walk late at night and I didn't like doing it alone. Perhaps one coudl telephone to get the code, quoting a booking reference or something? My bed had a leg fallen off - but I put it back on!
We were only at the hotel one night. Perfect location for the Geneva airport. Very small room.
Close to airport, 20 min walk to bus stop and 10 min bus to airport. French people are helpful, you just have to push a bit, then they will assist you. Rather dull, but better than ok for the price.
the room was quite spacious one of the bed sheets was ripped, but thats all
Cheap, close to airport, convenient, basically clean and simple place to stay. Beds are not too comfortable, pillows not good. Air con leaves the room hot and dry with no facility to change temperature. Hotel staff came into my room at one point to fix some things which really should have been fixed before the used the room
It's a good place to stay near cern and other nearby attractions. I have stayed there a couple times now -- I think it is great.
Nothing, and may be I will never stay again.
1. The staff managed to find a room with an extra bed for our visiting student daughter when we checked in. 2. It is an easy 20 min drive from the hotel to Geneva Airport. 3. It is close to CERN. 4. The food in the restaurant was good and not expensive. 5. The hotel is in a quiet area - there were no disturbing noises You need to drive to get to the town centre.
Clean, well-priced place. Very convenient for working at cern. No complaints.
there was only one key to the room.
cleaning of room
Tidy and clean place, good breakfast, lots of parking space.
Friendly staff, good clean rooms. clear direction on getting to hotel, signboards on roads so that hotel easier to find.
No dinner on Saturday. Had to find a place away from hotel. Wish I knew it before I got there.
Excellent hotel. Kitchen was closed, yet the food in the Bistro was great. We enjoyed the design of the hotel and the great service. Pool could be little bit warmer
Very nice, feels a bit like home Everything was good
The quiet atmosfere-- nice view over the lake- swimmingpool-- nice food
Good atmosphere, charming place. Beautiful picture gallery. For that price, maybe a richer breakfast and more modern/comfortable bathroom and bed would be expected
We liked the room we were eventually given, the food, the kindness of the young woman who is always present, the lovely view of the countryside, and the quiet of the location.
The situation of the hotel is superb, overlooking as it does Mont Blanc and the Alps, and the restaurant is excellent. The service is friendly and unobtrusive.
I loved this hotel! Beautiful charming little house. The staff were really friendly and the house was beautifully decorated in French countryside style. Above all the food in the restaurant was fantastic - truely gourmet and one of the best meals I've eaten in years! I will definitely stay here again. The only thing I can fault is that the shower in the room did not have an attachment on the wall so you have to hold the shower head while showering.
Fantastic location, excellent facilities in the room and in the hotel and its garden, friendly atomosphere. Food also excellent. No bad points
The building, hall/communal rooms, pool and gardens are delightful, quirky and (most of the time) a restful haven ideally situated between the Jura and Geneva. The food is delicious. The service in the bistro in the evening is slow and there was inadequate ventilation in our room
Nothing Noisy, smelly (garbage bins under room window) uncomfortable, dirty bedsheets, ugly room, bad service, expensive and very bad value for money, need i say more?
the location and the breakfast it would have been easier if we spoke french or the staff spoke better english. the bus directions we got back to the airport were not good. we needed F and 28 ...or 25, cant remember now, but not F then 5 or 10.
Fernay is a pleasant village. The hotel is convienently located to Geneva airport. Our September visit found the front desk tended on a very limited basis. There is no elevator. There were problems getting heat.
Convenient and close to UN facilities. Ferney is a great little village. The Hotel restaurant is very very very good. Not informed of check-in process - requires a door pin and not aware of post 5:30 check in - resulting in a hours wait wondering how to get in. Extra cost internet in todays world is passé - build it into the bill.
Friendly and professional staff, immediate proximity of Geneva airport, convenient to reach Geneva city centre by public transport, fair price
There was no reception on sunday night... code to get in the hotel and no indication of where to find room key
Simple but pleasant interior design; small, friendly and quiet. Convenient for main bus route into Geneva. Excellent value for money. N/A
Convenient to the airport. I could not get the main room lights to work! When I left early in the morning, I had difficulty opening the front door which was a bit scarey.
I liked the "character" of the old building and furnishing in the rooms. I liked the way that the hotel was not an impersonal modern chain style hotel. The room I was in was a little worn, not badly, but it might be time for a few minor repairs and replacements to carpet etc. Also the bathroom was a bit in need of a refubishment.
The hotel was well situated near to Geneva and near to the public transport