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Staff were extremely helpful. Location was excellent
Except for the steep climb up to the entrance, this is great hotel.
we had a very enjoyable stay. received a upgrade to our room at check in which was very nice. a busy weekend with lots of hockey and families all having fun. and snow for a change!
We liked the location. Close enough to walk into town and not have to drive but not so close that you heard all the hustle and bustle of town. The views are excellent. Rooms and amenities were very good. Parking isn't really convenient, especially if you have quite a bit of things to bring to your room. The wifi connection didn't perform very well, may be an issue if you're there for business. The cost versus quality of food onsite was overpriced.
The main bar is stunning and very inviting at night. Room was very clean and comfortable and couldn't be faulted. loads of parking and easy walking distance to main street shops/restaurants. Highly recommend this hotel. None
We loved the great room and the view. We did not avail ourselves of the pool, or restaurants so cannot comment. The location in town is great but beware the hill! It is walking distance to town but you have to account for the hill. We stayed two nights and the room was not cleaned! I have never had that happen before! We stayed in a very basic room which was above some kind of steam vent. Walking up the hill can be tough at the end of the day but I kind of enjoyed the challenge. It was a little icy since we had a lot of rain instead of snow.
We liked almost everything about this place. From the moment you walk in, you're greeted by very friendly staff who are all extremely welcoming and helpful. The hotel has amazing views and has a great lodge vibe. The pool and hot tub area is great. Beds are very comfortable. Very pet and family friendly. So nice to be able to travel with the whole family! The breakfast buffet was a bit disappointing.. it was a nice setting - but the food and options were lackluster. The location is awesome.. however, after a night of eating and drinking in town, it can be rough to walk (or in our case push a stroller) all the way up the hill to the hotel.
Great staff. Liked Great root.
Superb in every respect
This was our fourth trip to this hotel and we are always very happy with our choice: clean, great location. attentive service the only draw back was the coffee in the restaurant, i would call it color-added water
Courteous staff, great location
The hotel is absolutely amazing. Tons of stuff to do for families...pool, bowling, movies, etc. Staff was attentive and super helpful. Can't wait to go back! We did call the concierge to recommend a Mexican restaurant for us and the restaurant that she recommended was not good. We were pretty disappointed.
Outstanding service, great facilities, nice rooms, and all around fun place. Not a single complaint about the hotel or its facilities. Beyond their control: Canadians who want to use their cell phones are out of luck. Cell reception is unusable.
In easy walking distance to downtown. Staff was responsive to issue with getting into room after i put my key card near a magnet and wiped it out. Beds are very comfortable and it had a nice view of Mirror Lake. Took 20 minutes to get checked in at 9PM at night when only clerk went into excruciating detail with someone who might do a canoe trip the next day. They needed to check us in quickly and then return to customer who was casually figuring out their next day's plans.
Staff was very friendly and accommodating. The hotel was extremely clean and my room was updated. Location is fantastic and highly recommend this place. I do not have anything negative to say about their facilities..
Lovely for a night. Seemed like a great location for a longer stay. Very low key.
Friendly, helpful staff. Lobby décor and view is amazing...a great place to sit and relax in front of the fire. If you got takeout or snacks, you could easily grab a table (there are several) and eat while looking out at the lake and grabbing drinks from the bar. Ideal for a couple or a family with young kids looking for a low-key alternative to a stuffy hotel.
Very friendly staff, clean rooms, comfortable beds and down comforter with a balcony overlooking the lake.
The room was very clean and we had a great view of Mirror Lake. The location was excellent. We will definitely stay here again the next time we are in Lake Placid!
Loved the view, the lake front, the staff, access to restaurants/shopping, proximity to great hiking. AJ, Adam and Vinny stood out for exceptional customer service. Some places were short staffed as summer help hadn't come in yet, but we weren't in any hurry so it didn't bother us.
Right from the start we were so pleasantly surprised by the friendliness of the staff, Johnny High Peaks and Eli. So helpful and welcoming! Thanks, guys! We thought our room was beautiful and very clean! One and only little complaint.,....there was no complimentary coffee ready in the morning. :(
Clean, spacious and a beautiful view.
The rooms were very clean. The beds slept well and the view was wonderful. Very friendly staff. Would definitely stay again. Wish they had an elevator. :(