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We had family from four states stay here when we all came together for a surprise party weekend. We all loved the décor overall, enjoyed the Sunday brunch, and clean, comfortable rooms. Pleasantly surprised by the saltwater pool! Our ages ranged from four to seventy-five -- all gave thumbs-up! Sam & Harry's got points for a nice brunch and great service on Sunday morning - but not so much Saturday night when the hostess gave some (bad) attitude. Hopefully, just someone having a bad night. Overall -- great facility & staff! Wish the pool hours would be extended - maybe adults only later? (Hard to relax or do laps while someone else's unsupervised kids are throwing footballs all over the place!) Also - WIFI should be a given at a facility like this!
Booked a King bed room, but upon arrival was told it was unavailable.
The rooms are clean and fairly large. All the necessities are included in the bathroom even toothpaste! The bathrooms are clean and the rooms are comfortable and fairly dark at night. The food at this hotel is the worst food I've ever experienced from any hotel. I've stayed here before, about a year and a half ago, and the food was horrible then and it's horrible now. Their yogurt parfaits tasted sour. The food in the restaurant is tasteless and overcooked. It's also pretty expensive for the quality.
It was clean and comfortable. Good value for the price No refrigerator in room
I enjoyed the entire stay! Amazing staff and the rooms were impeccable! Will definitely return! I had no complaints!
Very comfortable and nicely appointed. We came for business, but squeezed in a trip to the mall. We didn't use the shuttle, but appreciated there is one and it makes the immediate area very accessible. We'd return and recommend to others who need a place in Schaumburg to stay.
Ease of getting in and out of the area. close to many restaurants and shopping The hotel was very hard to find due to the lack of signage on the outside
great experience. good staff, clean rooms and hotel overall. Good reasonably priced in the restaurant. Stayed 4 days at a seminar on site. Would recommend to anyone visiting the north shore/suburbs.
Room amenities. Fridge, charging station, room safe, breakfast buffet
The hotel was very nice, bed was comfortable, room was clean, check in was easy. The fan on the heater in the room sounded like a vacuum cleaner. It is probably a minor fix.
Friendly staff and they were able to accommodate my early (8:30 am) check-in request. Breakfast wasn't open until 7:00 am. Pretty late opening for those who want to get breakfast and head out for an early morning meeting or appointment.
Staff was great and the bed was wonderful. Great value and was close to family.
The staff was friendly My room was not cleaned and I did not receive clean towels until 11pm that night!
Good hotel upscale and fun decor, steak place next door and Starbucks nearby The staff member who first checked us in tried to tell us that all King rooms were taken even though my reservation was for a King Deluxe room. He shrugged and said that wasn't his problem what a third party promised. We could have a standard Queen. I spent thirty minutes on hold with hotels.com with no resolution and then checked back when another front desk person arrived. He got us into a King room though not King deluxe. He gave us a drink coupon as well. While the second front desk person was great, the attitude of the first was so bad that it leaves a bad taste in my mouth. I'm not sure I'll ever order a hotel through Kayak or it's unknowable network of third parties and fine print that the advertised room is not guaranteed.
Loved the room! Loved the warm colors, the bed was soft, the room was clean. Plenty of space in the room. My boyfriend and I really enjoyed ourselves. Room service was great! The staff at the front desk wasn't very friendly or welcoming. There was a tall blonde man who was a bit odd. Wasn't rude but wasn't friendly or kind either. Hard to explain, just seemed like he was having a bad day and was forcing a smile. The only other complaint I had was the bathtub. Seemed a little old, and had a couple stains. Everything else was great!
The sheets were incredible, nuff said!
Proximity to my mom`s home. Very courteous staff.
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
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Respectful courtesy from staff. Wanted to extend yet couldn't due to over booked rooms.
The continental breakfast was excellent and the room was clean and nice sized. I would stay here again. The hotel is setback from the road and we drove right past it in the dark.
The staff was nice I had a very noisy heater
Staff & location No
It was close to a conference we were attending. Great park across the street. PLenty of restaurants and shopping nearby. We enjoyed the pool and hot tub. Breakfast was pretty good.
My daughter was sick the morning we were to check out. I called the front desk and spoke to Steve explaining the situation. He was nice and we had no trouble getting a late check out. Gentleman who handled breakfast was very pleasant and helpful!! The person who checked us in was not friendly. She wasn't mean, but not a warm welcome. Pool was down and she didn't even mention it especially when we had two kids. Would think that would of been one of the first things she would of mentioned.
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Very nice hotel environment - family friendly but also great for the business traveler. Nothing.
Fairly clean rooms, staff was pleasant. The wifi is a little slow which is expected. The continental breakfast is mediocre. Really the only things worth it were the coffee and yogurts. Breakfast could be better.
Very nice and everyone(the staff was great). Very nice facility. No
Clean and well decorated.
I absolutely loved everything about the hotel,it was clean, friendly, very nice and relaxing. n/a
Breakfast room ambiance. Room too small. Double beds inadequate. Rooms are super cluttered and small.
The convenience of breakfast. The room didn't get clean, towels were left by the door. The facility was not clean either, the breakfast area had very sticky floors, the table were not very clean, I got syrup on my arm from sitting on a chair. Also it was crazy with noise from other guest, the kids were allow to be screaming on the hall ways in in the stairs I called four time just in one night and nothing was done and it went on to 1 am, waking my toddler twice that night. It was just such an unpleasant stay.
The breakfast was delicious and offered everything we could have wanted. Pleasant surprise!
Happy hour is nice breakfast toi What I didn't like I book online gave me a total then in the desk got a different price
Friendly staff and helpful with good recommendations-honest, accommodations pleasant and clean, good in room coffee.
Staff was very kind and accommodating. Rooms were very clean and comfortable. Wish the bathroom was a bit bigger. It had the shower and the toilet, but not much place to move inside the bathroom.
Proximity to family and I-294. We'd stay here again. Quiet place
Big room, good breakfast (room service), friendly staff Multiple hairs found in the sheets upon arrival. Refridgerator but no microwave........ Extremely small bathroom setup, the door, toilet, and tub are basically adjacent leaving no room to get in/out
Close to where I was spending Thanksgiving. Quiet considering its distance to O'Hare. The bed was so soft that I had to change rooms. The fake ivy in the room is only a dust colector-get them out especially for those of us who are allergic to dust.
The suite we had was excellent. It was clean and spacious. Very much worth the money which we got at a very low price. The breakfast was excellent. We really enjoyed our stay and will use this hotel again in the future.
Never again. Very disappointing place to stay. Room was very beat up-bugs on floor in kitchen area, red spots on carpet, and couch and chair had tears. Really needs some work.
I was very impressed with the staff, clealiness of the entire grounds & the room. The breakfast buffet was great - something for everybody. The room was extremely comfortable & clean. The staff was very attentive to our needs, We were close to everywhere we needed to be. We will definately stay here again next year!! ' FOUR THUMBS UP!!
The staybridge suites were excellent for a 3 star hotel. Not only was it very roomy and comfortable but it offered so much. We had a kitchen, living room that separates from the bedroom. The bed was comfortable and perfect size. We really did not want to leave, I could have lived there. And the location was great also, everything was less than 5 minutes away.
After spending one night downtown we moved to the Staybridge so we could visit IKEA. My husband (a snorer) and I stayed in one bedroom and my son had the other one. Both bedrooms had their own bath and the living/kitchen area was in between so the rooms were adequately separated and my son wasn't kept awake by his dads snoring. The grounds were great, plenty of free parking and a very nice breakfast. All at a very reasonable cost. Doesn't get much better than that.
I stayed here with my kids and it was a good experience. The manager was nice. The room was clean. I liked having the full kitchen. Good value for the money.
In my quest to find an affordable place to stay while attending classes at the Motorola facility, I found the Staybridge Suites and elected to give them a try. The rooms were comfortable and facilities exceed my expectations. I would highly reccommend and plan to stay again when I again visit the Schaumburg area.
This hotel was every thing we were expecting and much more. The staff were extremely friendly and helpful. The room was very comfortable and very nice. We will definitely stay again.
I enjoyed the limited time i stayed at the hotel. The staff was really helpful, the continental breakfast was always hot. i always had a clean room w/ clean sheets.i would stay here again the next time i am in chicago
Very nice, large room with table. Good breakfast selections - unique breakfast sandwiches. Nice, helpful staff. Would have liked a microwave in the room.
Staff, location, breakfast!
Spacious rooms, great location close to everything, free breakfast. Malfunctioning airconditioner/heater unit. Since we were there only for a night, we did not bother requesting a room change.
Great location, terrific breakfast, very professional staff Our room was right next to the elevator and it was really noisy. You could hear everyone talking at just their normal voices. The pull out bed was old and uncomfortable even for kids. Beware that inventory online doesn't guarantee the room you requested
Huge rooms! Delicious breakfast! Showers have amazing water pressure! The TV didn't work properly.
The staff was very pleasant and accommodating on arrival. Our room was larger than expected, which included a large seating area. The breakfast was excellent including several hot items and fresh fruit.
relatively close to center where I was facilitating a class. If I was closer to the center.
staff, convenience for where we were going, breakfasts no
The staff was so helpful and kind. There was a terrible wind storm when we arrived. The computers were not working properly but they offered refreshments and got us settled into our rooms as quickly as possible.
We especially liked the room layout, the bed, instant hot or cold water, and the breakfast.
Pool was warm and room was very clean! The people working the front desk did not meet my expectations in hospitality or customer service.
Location Hello, Everything was OK BUT Please have Management check out ALL telephones in the room especially room 616 where we stayed the cleanliness of the phone was pathetic just take a look very closely Please, Each time the Maids should wipe them down 100%
The location was great and staff were responsive when we had an issue with the door jamming and with billing confusion over a prepaid room. It's nice having an all-suite hotel so we don't have to think about which room we want. There were ashtrays in the non-smoking rooms, several cigarette butts in the sink when we arrived, and the whole room stank. We arrived well after bedtime with a cranky toddler and were only staying one night, so we just dealt with it, but it was gross.
Location was good and close to shopping. To start off with, the room had several spiders in it with cob webs everywhere. There was black mold on the wall by the window when we pulled back the curtains. The 2nd day we found an earwig crawling on the bathroom floor. The walls were paper thin, you could hear the entire phone conversation of the guest in the other room including the person on the other line. Not a good stay at all. I brought this to the attention of the front desk attendant and he could of cared less. I would not choose to stay there again and would never recommend this place to anyone based on our stay.
The floors in our room were very sticky, even the carpet. We didn't even take our shoes off because it was so gross. My parents room had the latch on the frame of their door completely missing. The staff working breakfast didn't even speak English, so you couldn't even ask them anything or explain anything. That was extremely frustrating. To pay that kind of money and have your room be dirty, and not maintained, as well as staff that doesn't speak English? We were extremely disappointed.
Very dirty and uncomfortable. Would not recommend.
clean comfortable, great bed, attentive and friendly staff. A good choice for business travel.
The staff was really friendly and the hotel is very high quality
I like it when everything is new or newer and updated. Didnt feel like you where staying in someone elses old house.
breakfast. staff at breakfast were very friendly and helpful. room was fine, and location was just what we needed for the nearby Japanese mall and LegoLand. no maid service at all (we stayed 2 nights). trash cans were thus overflowing, etc. one of the two front desk people didn't seem interested in the hotel business, and wasn't particularly friendly (the other person was great!)
The staff was exceptional. They provided needed information with a smile and even provided their own pizza to my hungry children who had been stranded on the highway for a couple of hours due to a car accident. The bed was uncomfortable. We woke with aching backs.
The hotel was very clean, the room design was nice, convenient location, city was very safe. Overall I had a nice experience. There was only one thing that I didn't like, which was that when I booked my room I had free breakfast, but the only way I could have it would be for me to leave my room and go to the lobby.. It would have been nice to have it come to my room.
Room was nice and big. Free breakfast. VERY GOOD VALUE if you are staying near Chicago!
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The breakfast was one of the best included that I have ever had. The omelet station was great. There was a stron food smell in our room anytime there was food in the lobby. I think there was a ventilation problem. WE were on the 2nd floor but it smelled like we were in the kitchen.
Staff was very good. Breakfast was good as well. The pictures of the pool area were very deceiving. The pool is quite small.
Great hotel. Everyone was nice. It felt like a 5 star hotel
Good location. great staff clean room. Lots of freebies lots of freebies The pool was way too cold . Should at least be 78 degrees in the winter. Breakfast very early. Should end at 10:30 the earliest.Also no where to sit at breakfast if you are on time.
The front desk was very friendly and accommodating. Made to order omelets for breakfast was a nice feature. The room was spacious and clean. We will definitely stay at a Hyatt again!
The breakfast and amenities. No.
I liked the clean rooms. No
The social hour that provided free appetizers and beverages I had to be moved to three different rooms during my two night stay. First I was given a room already occupied and walked in on the guest, the second room had a faulty heat/air register that screeched every time it stopped running, third room was ok
This guest did not leave comments about this hotel.
Big room No
This guest did not leave comments about this hotel.
Staff was absolutely wonderful, went above and beyond, very welcoming making our stay even better! Breakfast was the best I have had during a hotel stay to this point. Workout facility was great with all precor fitness machines. I would definitely return to this facility hands down. We did not receive a cookie at check in, not a big deal but a good doubletree stamp that we love.
Quiet No cookie
Easy friendly check in.
Coffee but no coffee maker. No fridge.
Staff was nice n the rooms was nice and clean
We didn't spend too much time actually at the hotel but we were extremely satisfied to see how clean and inviting it was. The staff was excellent! Definitely a hotel I would recommend. Given that we spent most of the our time near downtown Chicago it was a long can drive back every time since they weren't close. But that was all on us. All other places that were in Schaumburg were easily accessed.
We didn't really hang out at the hotel much but everything was clean, reasonably priced, close to tons of places and the staff was fantastic! Everything I could ask for a hotel! They didn't have a sweet indoor cigar smoking lounge? Really, there was nothing I can complain about this hotel!
Hotel was clean and the bed was very comfortable. Mini-fridge and coffee maker were handy. Check in/out was efficient. Wifi was free and worked as well as most, better than some. Lots of restaurants in area. Did not spend a lot of time in hotel and had little interaction with staff. It was a great value for Chicago area. Shampoo, lotion etc were more than half empty. Not a huge deal but noticeable.
The staff were very professional and friendly. Excellent stay from start to finish.
Loved the location, Schaumburg is central to everything. The value/price ratio couldn't be beat. The rooms were very clean and the staff very pleasant. We would definitely stay here again. Nice exercise room. Not really a minus for most folks, but they had one washer, two dryers. It's always nice to have two washers for whites and colors to maximize throughput (like the morning you leave).
Staff was friendly. Convenient location to Schaumburg Convention Center, restaurants, and super market (Target). Limited parking. Ice machine was broken. Air was a little dry in our room.
The place was clean and new There was a significant lack of staff and food during breakfast to handle the number of people staying at the hotel. 2 of the three days all of the food we gone, and took some 15-20 minutes to be replenished.
No privacy! The guests in the pool were children alone. Unattended by parents and over the maximum capacity by DOUBLE. Kids were screaming non stop The door to the hotel room was a wall of glass, if the drapes are open. You could peek right in!
Rooms were very spacious, but dated. I liked the mini fridge, microwave and separate living space from the bedroom. The bedroom also had an additional vanity with mirror and sink for getting ready in the mornings. Coffee in room was nice. BRING YOUR OWN HAIRDRYER! It took me over an hour to blow dry my hair, so be sure to bring your own, ladies with longer hair! The rooms were dated, but provided a lot of space. Bathrooms were dated as well.
I love that we get two rooms with a door dividing the two with Embassy Suites. The staff was friendly! I feel like this location really needs an update. Everything just feels a little old. We've stayed at many other hotels in this area and this Embassy Suites is our last choice. Nothing in particular that was 'bad', but nothing stood out as spectacular either. The breakfast choices were really minimal and not very tasty. I was really surprised that we felt this way as the breakfast here used to be one of the favorite things about staying here.
The breakfast made to order is awesome! I don't have anything bad to say.
Friendly staff Happy Hour Noisy Cold showers Water pressure poor
There was a spider in the bathroom.