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the locaion and cleanliness and the good value in hotel restaurant
The staff were very helpful with any problem we had as our french is not that good.
I liked the location and cleanliness of the room. Excellent standard.
Very very good will go back again very soon we hope
The view over the lake and the lovely spa. As it was rainy the inside pool was great with the kids. Bagnoles is very pretty and restful. The velo-train at the old station is really fun. The hotel was helpful in giving us two rooms opposite each other as requested. The staff were helpful and kind when our daughter broke a vase. We thought breakfast was a bit expensive and did not eat there in the evening for the same reason. But the breakfast was very nice. We did not mind not having tea/coffee in the rooms but people might miss them on a longer stay.
pool and extras therein
Not very much!! The general feeling was that we were disappointed & after many years of staying in French hotels this one was the first bad one. Some of the staff were very condescending towards guests.
Brilliant Hotel - little dated exterior but the rooms very very modern and spacious! We went for the lakeside view room and its was great, we had a little balcony and could sit out and look over the lake. Would recommend this place and hotel to anyone!
the renovations are complete and the bedrooms have been fitted out to a high standard TV in room had only French channels. I would expect at least one news channel such as CNN. The dining room seemed undersized and refused us a table for 2 for dinner on arrival claiming they had no space. No apology was offered. All unacceptable treatment for residents.
Cleanliness, friendliness and helpfulness of the staff
Meal in evening was extremely good and service was very good.Good selection at breakfast. Easy access from motorway to hotel. First person to shower had cold water in evening but water warmed up for second person to have shower. Shower curtain very flimsy and clingy to body when showering.
Easy to find on main route-restaurant attached with good food at reasonable price-free on site parking- free wifi in room. Warm. (It was -4c outside) Bed very uncomfortable-(new mattress needed) -toilet not very clean & flusher was difficult to stop.
shower smell of drains as you enter the hotel, this really should be addressed.
Pleasant and helpful staff Bedrooms very small
Excellent staff, extremely polite, friendly, attentive and helpful None
None Old,out of date,poor shower,generally never again
Cheap hotel with very good value for money dinner and breakfast. Pets allowed No hairdryer in room or available at reception Receptionist unhelpful when I had problem with wifi
A very satisfactory overnight visit with a good dinner & breakfast.
Reception very helpful and spoke English
We were only staying at Le Manoir for 1 night, in transit, and so we din't get the opportunity to use any of the facilities which was a shame as they looked excellent.
the food and ambience
Excellent accommodation and setting. Close to good walks. Bagnoles was a very nice small town with bars and restaurants to hand. Service was excellent. Disappointed in the initial state of the room. Lots of flies in the room, many of which were dead on the floor. Whilst the presence of flies is something to be expeceted in a rural, the presence of many dead flies on the floor. Also, the room was cold, with no ability to control the room temperature locally. After several attempts the hotel staff overoad the system. This indicated to us that the room had not been checked before we took up residence. After these initial problems. the rest of the stay was very good.
The extensive grounds and the outdoor pool area were superb. We were disappointed to find no tea/coffee making facilities in the hotel bedrooms - the prices of food and wines were very high (e.g. Beaujolais Village 2006 31 Euros)
Hotel closes its facilities on mondays (bar/restaurant etc.) No problem but the price stayed the same. € 140,- without breakfast and no facilities at all is way to expensive. So the hotel was a big disappointment.
We like the situation of the hotel, the decor and the rooms This is our 2nd visit & it was disappointing. During breakfast, vacated tables were being set for lunch & tablecloths ironed. Dinner was not the Michelin standard we expected. During check-out, the Proprietors carried on a conversation between themselves and I felt they were rude. Customers/clients are not respected now.
excellent helpful reception comfortable bed quiet no noisy children pretty location english language newspaper available
Excellent room and restaurant. Very relaxed and friendly staff in a hotel just outside a pleasant spa town.
Convenient as a stopover enroute to our final destination
It was simply perfect!!
good location. easy to find. simple check-in. comfortable and clean.
Motel style chalet rooms excellent and free parking directly outside your door. Clean and tidy room with comfy bed. Much further outside of the city centre than suggested on the website. It is in fact 3.6 kilometers which is a bit too far to walk.
clean and ideal as a stopover from Calais was pleased to find tea and coffee making facilities in the room would use this again for an overnight stay
- Position within an industrial estate was poor, instructions for finding hotel were very poor. It should have been made clearer that this is 'motel' style accommodation. There was no parking near the cabin.
Some (not all) of the staff were very rude to guests, to the extent that the whole dining room at breakfast was talking about it. We made a reservation in therestaurant in the evening upon arrival but they did not honour it. I was not the party booking the reservation so cannot comment on other aspects of this survey.
Cleanliness and breakfast N/A
The ease and convenience of using the hotel
Food facility on site was good. Easy check -in just like a USA motel. Reception spoke good english to make up for my bad french Hotel - not in an ideal location (industrial style). GPS system seemed to locate hotel at a garden centre about a kilometre away!
Very well appointed hotel that seems to deserve more than a two star rating.The room was spacious and the bed was wide and comfortable.The window had electric shutters and gave a pleasant view on the fountain at the head of the main shopping area.Staff were friendly and helpful.Plenty of bars and restaurants nearby for when we chose to eat away from the hotel's excellent restaurant. No
Room etc good dinner only adequate Menu rather basic
Imaginative decor; friendly, efficient staff; owners very attentive - quickly repired broken electric shutter and cleared car of snow. Warm room; lovely ensuite with hot shower. Good meals. Breakfast was nine euros per head (8.50 in advert)- a little expensive?
Location in town centre. Nicely decorated, comfortable bed. Friendly helpful staff. Evening meal excellent, but lots of restaurants nearby too. Good value for money. Had to keep door open as no a/c, so heard very noisy revellers in a nearby cafe, then their motorbikes later.
good hotel. I don't join the club of sour complainers who allways pinpointing things. In some country's it start to be a national sport, like in holland...
A beautiful, bright, stylish and very comfortable hotel. Everything is new and spotlessly clean. It was the perfect place for a relaxing weeks break whilst visiting family in France. Breakfast was very relaxed with self-service in the lovely bright breakfast room providing fresh traditional French cuisine. The restaurant serves the most wonderful food at lunchtime and evening. We enjoyed lunch outside, in the hot sunshine, on the terrace and dinner in the sylish restaurant. I cannot praise the owners enough. Martine and Gervais work tirelessly to ensure, high standards are met and, their customers are comfortable. No bad points
The location and standard of the furnishings. The friendliness and helpfulness of the staff
The room, the staff, the food.
Our room was bright, spacious and very comfortable. The staff were all friendly and helpful, in particular the receptionistl I would have liked a little more choice for breakfast.
The owners could not have been more helpful, welcoming and pleasant. They made our one night stay a pleasure.
The Lady Receptionist was first class both when arriving and departing. She also advised us of the French strike problem with respect to petrol. As a result we could take corrective action. The dinner menu was very limited - the worst we came across on this holiday. The head waiter would be better in a role that did not involve meeting guests. The "Superior Room" was disappointing.
Charming, typically french privately-owned hotel with clean and adequate room. It was very hot in the night. The heating seemed to be turned on despite it being a very warm June weekend and the rooms facing the road were a bit noisy.
The recently renovated and refurbished room; dinner was imaginative and well served with a good wine -list. Well maintained car-park.
Friendly helpful staff and an immaculately maintained hotel. None.
THE staff were very helpful No
The hotel was very good and there was plenty of parking
It was an individual hotel run by the owners. It had character, having been built in the Edwardian era. Good evening meal, in a pleasant restaurant and very good breakfast.
Lovely views from rear upstair windows & private car park. Nice clean hotel in a quiet location. No hot water from the shower although there was some hot water available in the sink. No bath in bathroom only a shower. Quite a walk to the town centre.
I like staying in a chateau. It was warm, comfortable and the owners were friendly and helpful. The aperitif before dinner was enjoyable. It is so interesting meeting people from other countries. The gardens could have been prettier, but it was all lovely. No.
The atmosphere The room was the worst I have stayed in so far this trip.
the chateau was quite beautiful...enjoyed staying there we were the only ones staying there on one of the nights of our visit...it was as if we weren't even there...shouldn't we still have been treated the same as if the chateau was full?! was rather unhappy with that,
Relaxed atmosphere, friendly and helpful staff
The owners and staff were very friendly and welcoming. The venue is set in a beautiful setting and the food was very good. some kind of animal was running up and down on the ceiling of our bedroom that scared us in the middle of the night and the owners just said that it happened but had no solution for it. We paid 190 euros a night and we would have expected a bit more than a shrug.
A wonderful trip back into history
Lovely house, furnishings and garden. Hosts charming. Evening meal, poor value for money - good home cooking but not gourmet as you'd expect for the price. Poor bathroom. Also house surrounded by roads and traffic noise.
The ambiance, easy to find and to park. Friendly, welcoming owners and staff. Very attractive public rooms. Lack of ventilation in bathroom which was in the eaves of the chateau. Poor positioning of bathroom lighting for use of mirror. Room and Dinner expensive compared to other "Chateaux Hotels" we have stayed in.
Excellent ambience and peace and quiet in beautiful surroundings. Easy access to local amenities, motorways and attractive villages for exploration. Our hosts were friendly, informative about the local area and places to visit and nothing is too much trouble. None.
location was the best factor in my choice in staying at this hotel. The rooms were fairly spacious and clean. no airconditioning, the lights in the room, carpets slightly worn
The hotel was easy to find and very convenient - not far from the Motorway. It was inconvenient that there was not a restaurant at the hotel.
Very close to the A28, easy parking, comfortable room with a kettle and tea bag - luxury!
Good position for travel. Facilities that one would expect. Noisy road. Could do with more pillows (we had 3 in the room)
It was a very convenient stop on our journey across France. The foyee was light and the welcome good Shower did not work properly so that the pressure flooded the floor. Bathroom hook too high. Only one large towel for 2 people. Room quite small. Carpet dirty. Bed hard. Publicity said eating places in vicinity. Without taking the car. there was (it was Monday) only a half finished supermarket cafe on a dark building site
The hotel was easy to find, clean and welcoming and there is an excellent restaurant next door
Easy to find - signposted from just off the motorway. Did not have coffee/tea making facilities in the room.
location for motorway goood no restaurant and only one good restaurant near hotel which although was excellent was expensive
I have stayed here in February 2008 and knew what to expect. The hotel is ok for a night
Very convenient for the autoroute system on our journey from the Lot to Caen. Secure car parking and a good restaurant next door.
the hotel is good value rooms small but cosy bathroom good size great location all in all good hotel nothing
Friendly,helpfull staff. excellent location and views on lakeside opposite to casino, yet close to all shops and restaurents.
I arrived on crutches and they immediately changed our room for easier access. The room was exceptionally clean and the refurbishment completed to a very high standard. Fixtures and fittings excellent , the first hotel I have ever stayed at providing more than enough wardrobe space. Beautiful location next to the lake and interesting small shops. We stayed on a Tuesday, out of season the restaurant is only partially open so I cannot comment on the restaurant, but the setting and menu looked impressive. I would highly recommend this hotel. The owners are young and very enthusiastic, they also speak very good English. No complaints at all.
Location, price, room Limited breakfast options which made it poor value (7.5 euro).
A very good location natural view
The very warm welcome by the young owners Olivier and Sonia. The meal we had was absolutely superb and excellent value for money.Clean bedding and comfortable bed. We will return to see the progress made next year. The hotel room was now very tired and the owners are aware of this as they have many plans for refurbishing by next spring. Shower "room" rather basic as was electrical toilet.
Fantastic welcome from the family owners, and the food is just amazing - really special but still good value. They went out of their way to welcome our baby and find suitable (but still gourmet) meal for our allergic toddler, and the restaurant was obviously popular with locals too.
Hotel was lovely,Staff very accomodating and helpful.
The proprietors were very welcoming and friendly. Dinner was also very good. The rooms were very 'tired' - need updating. No hairdryer - shower head didn't have anywhere to attach it to - had to hold it! Small en suite.
The room was fine decor a little tired in need of sprucing up. Staff were very friendly, efficient. Dinner in the evening was very good, a most enjoyable meal.
The staff were very friendly & helpful. The chef (owner) spoke excellent English. It is located in a pretty square. The rooms, although dated, were very clean. The room was inexpensive. Unfortunately we didn't try the restaurant. The rooms are dated and could do with a complete refurbishment which I understand is in progress. The bathroom was small and the shower holder was broken.
Food superb staff friendly and helpful Shower fitting broken unable to hang shower from the wall had to hand hold
This was a stop off on route to South of France and was a very pleasant find with excellent food. Our bathroom was very small
The owners were friendly but we stayed on a Wednesday night and the restaurant was closed. We had to travel to another village to eat. We picked the hotel because it had a restaurant.
The current owners are fairly new to the hotel. The food/dining room were both very good. Bedrooms are a bit drab and need attention. It is intended but it all takes time and money. A good stopping off point. No.