Excellent location. Great facilities/family orientated. Very helpful staff. Could book local excursions at the hotel. I would recommend using their pack lunch facility - excellent value for money. Room simple but comfortable. Very good restaurant and buffet breakfast. Charged at half-board rate so excellent value for money. Would highly recommend this hotel.
The location, only a 10min drive from a nice village. Great scenery and views. Hotel room maybe a little dated however it was exceptionally clean and comfortable, especially after 3 nights in mountain huts!
The location of the hotel was great for us as we wanted to see places around. The room was clean, found the staff to be helpful. Expect a basic buffet breakfast, but you get everything you need and as much as you need to start your day. A calm, quiet place... Nothing to dislike. Didn't use the pool or the sauna so couldn't say anything about it.
excellent hotel, near gavarnie and cauterets for relaxing
The location is spectacular. The pool is excellent. The food is good. The room is clean and reasonably comfortable.
Excellent meal in the restaurant with friendly and helpful staff. Location was excellent very pretty village.
The owner was a really nice helpful guy,the rooms were a bit small ,we had a triple,still nice and clean and for the money I cant complain,We cycled up the aubisque and when we returned we got in the jacuzzi in the rear garden which was brill,would definately recommend,great value for money.
We only regretted the restaurant was not opened during our stay (weekly day of closure)
Very good experience,staff very friendly, dining excellent. Would definitely go back.
i did not like noise
Nice clean hotel, friendly staff and a fantastic restaurant.
I believe the Chef is a decent cook and tries to be helpful but the wife is a pain and should be in some other line of work.
Good location. Arrived later than expected and the owner waited up for us. Was very pleasant and opened the bar for us so that we could have a drink. Fantastic breakfast the following morning. Rooms basic but comfortable and clean. Nice, cosy lounge area with fire, TV and plenty of books and magazines.
Friedly, knowledgeable staff and a beautiful, large, contemporary room in the heart of the town. Looked brand new. Free internet in rooms.
Excellent and very helpful hotel staff. Comfortable room, everything decorated with style
The volume of the piano in the dining area could be reduced
It was very clean and modern. Parking charge in Hotel garage €13/day. Breakfast buffet was disappointing.
I was traveling with a male friend of mine and you had us booked in to a room with a double bed. The result was we had to pay significantly more to stay than we were expecting.
The price was very fair and we were treated well there, bar the breakfast. The breakfast certainly needs working on. They starting clearing away long before it was due to end (10.30 am) and the yellow mass that was the scrambled eggs was cold, as were the mini sausages etc. It seemed almost impossible to get hot coffee, the stuff that was in the thermos flasks was at best luke warm. The french coffee appears to be exceptionally strong, black as the ace of spades and no amount of milk was going to dilute that (no microwave around to reheat it once one had added half a jug of milk).
everythings no complaints
Room was excellent, clean & comfortable Staff clueless at reception, how do you get internet access ??
The hotel is modern, luxurious and stylish. The rooms are terrific and the staff polite, helpful and courteous. Also a very secure underground car park. My wife and I stayed for one night only on a Sunday. Apparently on all Sundays in this hotel the bar and restaurant are closed. The only room service available was an expensive full meal. Luckily we managed to find a restaurant that was open in the square.
Extremely fancy hotel with very nice service and breakfast for an adequate room rate
Proximity to the Basilica of Immaculate Conception/Grotto and shopping. Lack of amenities and hotel scent.
locality and staff
The place was pretty, the rooms were clean and the hotel food was exceptional! Everything was just as expected!
The location to Lourdes, very central. The people who worked there were nice. rooms were extremely out of date, not value for money! I think if i was in the newer part of the hotel it would have been ok. Cheap covers on the bed, dated wallpaper, orange carpet on the walls. Clean, but definitely 30 years since last changed. The cleaners knocked at 7.30am! I stayed in Lourdes last year in Mariale and this was only 53 euro a night for a brand new studio with kitchen
The location to the Lourdes Sanctuary was excellent. Close to the gates. Many pilgramage groups and tour buses but we didn't feel it was crowded. The front desk was very helpful and attentive in answering questions and helping us with a security box. The hotel was clean and well maintained. The bathrooms are large and updated. The linens were a little worn and there were no shampoos or soaps in the bathrooms so it was a good thing we brought some. All in all it was a good stay for the short two nights. The restaurant was fair. The breakfast was not worth the 8Euro that was charged. The breakfast consisted of coffee from a push button machine, one type of cheese, one type of cold cut, dry breads, canned fruit salad and milk, tea, juice. One part of the dining room was set up for groups and the other end of the room for others. The service differed on each side. The group reservation side received cloth napkins and servers to attend them. On the side I was on with my family we had to get our napkins at the service table and they were only paper and no one attended to us at all.
Great location for first time tourist to the Lourdes Grotto
room is newly renovated and well equipped (with hair dryer). staff is very helpful
Very friendly and helpful staff. So close to the Grotto.
The hotel is just 10 minutes walk to the Grotto.
The freindliness and helpfullness of the staff was amongst the best I have experienced in all my experiences of hotels both for leisure and business trips.
The friendliness and cleanliness. The outside noise was unbearable and if there was air conditioning in the rooms we could have closed the windows and slept through the night.
The friendly staff The foyer lighting is dim and might also benefit from a coat of paint! Would recommend it on price and helpful staff
I was disappointed. No airconditioning for a 3 star hotel??? It was summer and quite warm. Plus the room and bathroom didn't smell good. The only consolation we had (4 of us in one small room) was that it was worth mortifying while we were in Loudes.
clean beds & clean towels every day staff lovely. rooms could do with make over very old fashioned
I like the cleanliness of the room, working of the shower, and the friendliness of the staff. Also I liked the closeness to Lourdes holy church and easy access to it from the hotel.
Receptionist was informative. Secure parking is a good feature The plat du jour at dinner was poor. The waitress took far too long to take our order. It took far too long to even get a drink, about 30 minutes
Very clean room, well appointed, friendly staff, working wifi! The food in the hotel restaurant was bland.
It was on our route,was comfortable and affordable. We had parking and it was ideal as a one night stop on route to our holiday destination. We thought the directions as to how to find the hotel were not that clear.
Other than pleasant staff doing their best in the circumstances, and an acceptable breakfast buffet there was nothing to commend this awful place! See above, filthy bathroom did not help!
oui many dust on the tisseu of the bed.....
(1) The Hotel was not located in the centre of Tabes, like it stated on the little map. It's located almost outside of the city. (2) Staff spoke hardly any English. (3) And Poor public transport connections to the centre.
Staff are fantastic, very helpful and always willing to help out at all costs. Food is "too good". Let me explain, whilst the food (main menu options) are super they are too much 'nouvelle cuisine'. It would be great if the hotel could serve a more 'rustic' menu offering typical local cuisine. I prefer 'normal' down to earth dishes rather than top of the range items.
The convenience of its position in Lourdes. The staff were all charming and helpful The resaraunt was pretentious and overpriced
The restaurant service was good but the food below expectations
All was satisfactory, but the breakfast options were expensive, so we ate at a cafe over the road.
The location was excellent and the hotel staff very friendly and helpful. The room was smaller than expected, more in line with a 3 star hotel than a 4 star. We were at the back overlooking an alley so it would be worth requesting views over the river as they are lovely.
Family oriented, friendly staff & proximity to the Grotto, easy walking distance. We satyed in this hotel 5 yrs. ago, this is the reason why we came back. You have improved so much with your services.
close to the Grotte, just walking distance
The kind, helpful staff
It was very conveniently situated and the English-speaking breakfast waitress kindly helped direct me to and write a French note to a local garage proprietor to explain that I needed a slow puncture fixed They had only one croissant left when I and my wife arrived - last - for breakfast. They explained that young men who `had breakfast earlier "ate the lot" and they hadn't time to top up. Also the cereals choice was disappointing.
The excellent service of the reception staff.
Hotel staffs are good English speakers and gave us very useful information for sightseeing. Location is good for especially car users. The room is minimalist but comfortable enough.
The staff were so very kind and helpful. it was truly appreciated.
Thiery,his brother and English speaking Charlotte were extremely helpful,giving us a map,instructions on how to get to the special attractions,even helping us to decide on the evening menu.We paid an extra 6 euros to have secure parking for the car,which was well worth it. We left the car in the secure garage and walked everywhere.Managed to get free wireless internet in our room, a bonus. A1 The hotel is named Hotel de la Vallee with Citotel on a small board which caused a few problems finding it..
cleanliness of hte rooms and friendliness of staff corridors a little gloomy
The Hotel was very inviting by the reception we received, they were very helpful with our enquiries to the place we wanted to visit nothing. all was ok
Excellent location Staff very helpfull
Very friendly and professional reception, good position in the city, free internet Hotel room is very basic, old, not corresponding 3 star hotel, 2 stars would be more fair
the food in the restaurant is very good. The boss is very friendly and even gave us some free wine for Christmas. definitely a choice. Not applicable
Being in Lourdes for our diocesan pilgrimage
It was a memorable experience during my 1st stay sometime in Jan 2009, which prompted me to come back. This time around there was no 3 person room, thereferore we called your hotel and also have put in a remark on-line booking informing that we need addittional bedding for one room when opted for the doubles room. no
It was a good bed. The reception staff were unhelpful and curt.
Friendly atmosphere. No
I liked the view of the river next to the hotel The double room was too litle, imagine the single one; it isn't that close to the sanctuary and the map to get there is not clear
The hotel staff The room was not well heated the first two days after my arrival
They provide us a room good for four while there was only the 3 of us and the room had 2 washrooms and showers. The midniht to morning staff was not very friendly maybe because of the language barrier - kind of abrupt when talking to us. The small restaurant dd not have serving tongs or clip for the bread.
Good that it was open in the off season; good food; friendly helpful staff I thought the rooms needed a bit of improvement
Taking in account the pecularity of the destination and the focus on receiving big groups of sometimes disabled persons this hotel is able to give a pesonalised service to the individual traveler. (I was probably the only one there at the moment).
Good Location The breakfast was very poor
I loved its contemporary design and deco. From the hotel lobby right down to the room. I requested for a room on the highest floor and with a great view and they gave us a great room with a truly beautiful view of the mountains...even from the bathroom! The hotel staff were friendly and helpful and wonderful to chat with.
Room was spacious and comfortable. Location was perfect. Near to everything.
staff were very friendly and helpful. the view of the city from the hotel is beautiful. hotel has outdoor pool and areas to relax (indoor and outdoor), which oversee the city not much sound proofing, which made it very noisy. the plumbing is very noisy and kept us awake
The staff were very friendly and helpful, nothing was too much trouble for them, all spoke english, and they went out out their way to help us.
Very central Breakfast could be better, with some cooked hot food.
The room was serviced regularly and the reception staff were helpful. The continental breakfast is rather basic. They only serve one croissant and a hard bread roll. Some tables were given biscuits some were not. When I asked one of the staff if I could have my croissant toasted because it was such a cold morning I was told that they do not do that, no oven or toaster.
It's location. Some of the staff very helpful
It is like a hostel!!
Everything was great, the hotel staff were great and very helpfull.
Ideal position for central Lourdes and visiting the Grotto. Very quirky and extremely old but still pleasantly clean and relatively comfortable. We had our 20 month old son with us and had requested a cot, when we arrived she said it would be a few hours until they had one available, they actually had gone and bought a brand new travel cot as the one they had was already being used. Excellent service from a 2 star hotel. Noisy on an evening from both road noise and inside the hotel, apart from that everything else was fine.
Proximity to grotto, town, etc, & delicious food. Inconsideration of other guests - very noisy at all times during the night. Also, room was a bit small
Parking available. Right in centre of Lourdes Could do with decorating
Enjoyed our stay in your hotel. Management so helpful and we certainly enjoyed the tea and most importantly your lovely wine. Nothing that I could think of
nothing the walls were paper thin.people in the hotel were very noisey
Staff very pleasant on arrival, I was sent accross the road to a neigbour hotel. not as nice looking as teh reception hotel. I must say that for 25euro for a comfortable bed each not it wasn't bad. I have paid 90 euro in other hotels for much less comfort.. It was just like a hostel.
This hotel was very good value for money - the staff were lovely and the location very central.
The most prominent feature is the friendliness of the staff and the facilities provided by the hotel are very professional and excellent. There were no amenities like tea, coffee and fridge in the room.
Hotel Paradis was an eminently practical hotel. Rooms and toilets were spacious, and i particularly liked the fact that the toilet and the shower were separated. Showers are positioned such that they do not make a mess, and the towels and beds were very clean. Airconditioning was definitely a plus even though Lourdes was cold when I was there. The design of the room looks like the hostel I stayed in in Australia - very dull and drab. Though for 60 euros, I can't really complain. :)
the staff were excellent Pushing a wheelchair & because of the location ie. Lourdes attention could be given to immediate wheelchair access into the hotel entrances ! and maybe if they have influence the general access infrastructure of the town !
Location was good, staff were helpful, Hotel was very clean & comfortable
The staff are very friendly and very experience as well. breakfast was very good. no comment
excellent hotel. staff very courteous and helpful, hotel room spacious and comfortable and within walking distance of the sanctuary. Breakfast included in price .
The hospitality of the front desk staff was excellent, very friendly and helpful. Everything about the hotel was good; I have no complaints.
The hotel staff were exceptional
Staff were very courteous and helpful! Bathroom was not cleaned as well.
I was first introduced to this hotel by Mancunia and since then have stayed in this hotel several times in the past years. I have always felt welcomed by the staff both at the reception desk and also in the restaurant and have found that their service is very good.. The food is very good value for money. I was also very happy to see that the bathroom had been refurbished and the rooms were very comfortable.
only criticisim is that the hotel reception closes at 8pm.
The staff were very friendly and helpful The room smelt of cigarette obiously somebody smoked in there as we are none smokers that bothered us very much we should have been told. the pillows were the french ones which were uncomfortable
Friendly receptionist. Good facilities, wifi internet service good. Room was clean and comfortable. Breakfast was good, fair selection. Good location to the Le Grotte (main purpose of our visit). Overall hotel was good value, will recommend to others and will return. v. good in room internet service (but time limited), not a major problem though provided that the receptionist was available.
The staff were so helpful and it was such value for money and the rooms were great. Nothing to say was great
Peaceful area, friendly staff, nice breakfast.
The staffs were very friendly and accomodating. In fact the sales manager could speak 11 different languages... definitely a great asset to the hotel and trememdous comfort to overseas guests.
Lourdes was quiet at our time of visiting. Enjoyed a great drive up. To Pontiac d'Espangne. The staff were helpful and it was good to have a refrigerator in the room.
Great central location
The Foch is a perenial favourite with the Brit's who visit the midi Pyrenees- Extremely homely and relaxed. The decor is dated but that is part of the charm especially fro people who have fond memories of earlier visits.
Excellent location, very friendly and helpful staff who spoke excellent English but who nevertheless indulged us in practicing our rudimentary French. A short stay, but very positive and trouble-free experience.
Good breakfast. I didn't feel it was a 3 star, more a 2 star. Decor awful (tastewise).
Decor tres fatigué. 3 etoiles limites.
friendly staff,very central
the room faced the front of the hotel so we had a great view. we were booked in to a handicap room which upset us , so they said we would have to wait to see if there was a cancellation later in the day. There was so we then got a standard room. We could not sign up for breakfast/dinner each day, cause it was booked. they said we should have signed up at the time we booked The toilet seat would not stay up, which I reported first day, but it was never fixed. the elevators were very slow, not enough room each time for all to enter.
A nice friendly hotel conveniently located
Its proximity to the Shrine and the helpfulness of the hotel staff. The dustbins were emptied at 6 00am and, being in the heart of the town the noise meant that it was impossible to sleep through it.
The location The rooms are very small and our bed very hard
Close to the church, Good rate, Helpful staff, Not enough light in the room, too dark to change.
proximity to sites of interest. genral good standard and good value for money. would stay there again
Hotel staff very freindly, the rooms were very clean. there was some confusion over breakfast, as to were we was sitting due to them having two different places to eat, but it all worked out in the end
because my knees were a problem, i found its proximity to the sanctuary very convenient. the claustrophobic toilet (enclosed fr the bath) and the dark room (you cannot open the curtains because you will be seen from the outside). the walls should be painted a light color and the carpet should be changed to wood (even simulated only)
the staff were all extremely friendly and very helpfu