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great location to the walled city breakfast was awful, room very small
Friendly personnel, good breakfast,good location, value for money, good and friendly service, free parking
The staff were very friendly and helpful
the staff and room were very good
The breakfast, and being able to borrow bikes for free
Great location. The staff was very nice and informative. We'd stay there again.
I liked the short walk to the city center to where most of the restaurants were. It was also nice to have free parking at the hotel.
Friendly staff. Comfortable and quiet room. Very clean. Excellent buffet breakfast. Good location just outside city walls and five minutes walk from the station.
The staff were very helpful and friendly would have liked a hot breakfast
Very nice staff, excellent breakfast in a lovely room. Although not applicable to us, ease of access with a car was a plus.
It was quiet, comfortable and close to the city centre and railway station One morning the breakfast buffet had been depleted by a large group and even though it was open for another 1.5 hours there was little effort to replenish it and the selection available was poor.
the staff were great made effort to solve problems when they could. great location good breakfast to start the day. great ambience when we were there the weather perfect beautiful greenery fun to have a glass of wine before venturing out don't get assigned to room101 because you will be up at 5:30 while they are in the process of preparing your breakfast. the clients should be a little more careful when leaving the rooms door slamming can be irritating
The amazing views from the garden. No.
Convenient to all the major sights and restaurants within easy walking distance. We walked too and from the train station...although easier to go to the station than initially to the hotel. You will have to carry bags up the rampart on going, but all down hill on departure. The hotel staff was most helpful, made several dinner reservations and we were always greeted with a smile and good day. The morning breakfast was delicious and a great way to start the day of sightseeing with a hearty breakfast. Nothing and I would book once again during future visits to Lucca.
Please write at least 15 words. O like to stay here and I will come with family in the future. Also I will inform my friends The business centre need to be provided. I really need this facility including computers and internets
The staff at reception were exceptionally helpful. And the location was fabulous.
Excellent location within the walls of Lucca and on-site free parking. Afternoon "snacks" and drinks in the lobby. Helpful staff. Comfortable rooms. Mediocre breakfast (good pastries but cold eggs, mediocre buffet and poor coffee!)
Poor breakfast room - badly arranged tables. People queueing to get a table. Constant noise of running water next to Room 3.
The friendly staff and self service food and drink facilities
The Staff was very helpful. The 24 hour free refreshment bar was an excellant touch. The location was excellent for walking in the walls of Lucca. Free bikes to ride around town were fun to use.
Very comfortable - central within old town of Lucca - easy to get to by car - hotel parking
The Hotel Ilaria was lovely, and our family of four had absolutely no complaints. Our two rooms were clean and exceptionally appointed, and one was accessible to a lovely private patio available to rooms on the same side of the hall. Although it was hot (July), the air conditioning system worked flawlessly in both rooms. The breakfast buffet, which was served in a lovely canopied sunroom, included an extensive selection of both hot and cold foods, breads, juices, fresh fruits and meats. Every single staff member we encountered was helpful and friendly, and the front desk staff member recommended an excellent restaurant for dinner (and kindly made reservations for us) on our first night in Lucca. Since parking is at a premium within walls of Lucca, the fact that this hotel could offer an onsite parking space for our car was a key benefit. We would recommend the Hotel Ilaria highly and would choose it again when visiting Lucca. Not at all.
Very clean and comfortable rooms Very bad neighbor hood when u walk to downtown. I felt so lucky when I get to the hotel safely.
Excellent reception staff. Comfortable bed. Very poor breakfast. Thin ersatz juice; hot drinks from a machine; stale croissant. I understand that Italians are not very interested in breakfast but most of those having breakfast were Northern Europeans.Have a smaller choice of top quality food. No adult I know eats coco pops or. Having stale croissants is unforgivable. Satsumas are in season and excellent, why not offer those? One person went up and down the food area, I imagine desperately trying to find something tasty. She settled for a glass of water and a piece of fruit. The previous night we'd stayed in a B&B in Siena and they managed to serve an excellent breakfast. We got a knock down price for the room but had we paid the displayed prices we would have been very un
best room, bathroom & breakfast. you can take lazzi bus near the hotel direct to piza.
Clean and modern hotel few kms from old centre of Lucca. Very convenient if you are with a car because there are parking facilities and it is close to the Autostrada.Good room and good breakfast
the price is perfect and the hotel is very nice , free parking , good breakfast
great value for money. helpful staff. lovely rooms. outside the town walls but only a couple of minutes in a taxi.
The reception staff were excellent, the room was great and the breakfast was excellent. I found it difficult to find the hotel because the sign is difficult to read froma distance.
Easy to reach. Good parking facilities. Acceptable walking distance to city center. Some (acceptabel!!) noise from the nearby roads and the Mac Donalds drive in.
It's located on a main junction but you do not hear the road It has a very good variety in breakfast A card that is also the key to the room operates electricity If one of 2 persons is out with it the other in the room is left in the dark
Location close to the city
The position of the B&B is ideal for exploring Lucca on foot and is within walking distance of the Station. This B&B was great value for money. I would certainly go there again.
location to town center
Great location, superbly helpful staff who waited for us to arrive and gave restaurant recommendations and helpful advice, great breakfast, free parking, wifi and very clean rooms
Very nice and rich breakfast, while arriving late at night the room key and welcome letter was left...Very good location and free parking!!! Everything was excellent
We loved the walled town for walking on and found very nice shops bars and restaurant
Very friendly, The manager/owner was most helpful. I feel we got very good value for money and I will recommend this B&B to family and friends.
Nice clean hotel with good sized rooms, good facilities including free access to internet computer and friendly staff Nothing to dislike
Our room was well furnished and beautifully decorated. The villa had its own car park.
Great location, good breakfast and the receptionist (Diana?) was very nice and helpful. No elevator.
The kindness of the staff, the location, really close to the city's walls, the excellent breakfast and the feelling that you really get to live Lucca's way of life, with its quiteness and peace.
The breakfast was excelent.Great choice of food,from hardboiled eggs to cappucino to fruit and granola. The hotel is not 500 meters to the center as advertised .It is a long walk from the train station(15 minutes or more in a deserted area behind the train area esp when you don't know the surroundings and schlepping bags )No phone in room,in case of emergency.Front desk reluctant to give us a nonsmoking room at first ,then they checked for availability and we got the non smoking room.In a contininent of smokers ,I was surprised there woud not be non smoking available.Most of their guests were European.Very noisy at night,next to a busy main road.
Friendly welcome, car parking and easy walk into town
staff. room . location.
The friendly and superb service of the hotel staff. This exceeded all our expectations. Parking was excellent, and walking access into town and station was easy once the route was shown. We even obtained 10% discount at two superb nearby restaurants thanks to the staff.
It was difficult to reach the city with a buggy, no footpath. You either had to cross the very congested circonvallazione or go through an area with no footpaths..it was extremely dangerous.
The hotel staff were particualrly friendly and seemed to go out of their way to be helpful. No
Friendly, welcoming staff. Good service. Conveniently situated within easy walking distance of Old Town. Good parking on site.
Really a nice inexpensive hotel, but close in to Lucca Not really
proximity to city center,and to motorway,although busy road was noisy all day. busy road
5 min (by car) to city center. Modern and up to date looking. Spacious room. Good free parking. Free internet was very welcome. (You will need to bring along your own laptop though)
Excellent staff, very friendly, very helpful, nothing was too much trouble. Hotel very clean throughout. As the road is used as a short cut, the rush hour traffic passes very close to the front of the hotel. Not a problem at any other time.
The bike rental and the very helpful staff!
freindly staff and easy walking distance into centre
There was a great breakfast that was included. Also a very large room, perfect for five people. It was a wooden futon structure bed and the wood panels kept falling out. It was a little uncomfortable.
its not too far out of town, quite an old property in pleasant grounds. Friendly informal staff I had booked two rooms but the self-catering apartment we were given was in a fairly run down state, in stark comparison with the public rooms quality of furniture fittings poor, filthy carpet. Shower was barely worked. Got the impression ours was the "runt" of the property - hope so!
Nothing was too much trouble for the staff - a delightful place! n/a
Design, location, peaceful and relaxing. Lucca beautiful. Breakfast not too good.
it was comfortable and had all facilities we required, it was really well restored and lovely and quiet for a weekend getaway. Lucca very close by which had a host of sightseeing and fabulous resteraunts
Location and facilities. Cleanliness - our room was very dusty (however it was very spacious and well fitted out).
Very nice place During all 4 days we had problems with the soure (very bad smell in the apartment). The staff tried to solve the problem but witjout succes. Therefor we got a small discount.
Room and bathroom were very modern and clean. Breakfast was excellent for English and local guests. Luca, the owner, was very friendly and helpful. One of the best and cheapest hotels/B&B's I've stayed in. I would definitely recommend this B&B and would stay here again!!
Owner friendly and charming. Excellent breakfast.
Very friendly and warm welcome, owner is extremely helpful in every way.
The manager, Luca, is very hospitable and extremely helpful. It is worth visiting for him alone. You really feel welcome.
The B&B is newly renovated with new tiled floors throughout, rooms are spacious and the lcoation is perfect for exploring Lucca They could improve the WiFi network.
All staff extremely helpful and very good service.
It was a little further from Lucca center than I expected. There was nothing else nearby, unless you drove there (ie; restaurants).
It is a good class hotel of international standard. Very comfortable bed, clean room, good and friendly staff. I stayed 1 night on the way to Piza and would stay again.
Very nice hotel - stayed here 2 days. Good staff - rooms very nice. Great showers -
Very good average hotel
Suite ws v. good. Description said it was on ramparts of Lucca - it was 3 miles away from ramparts. No coffee/tea in room.
Staff is friendly and helpfull. Our rooms were large and confortable. Although the rooms are quite comfortable and well equiped their decoration is somewhat gloomy.
The fact that we can open the windows Uncommon for Italy hotel, carpet on the floor in the room instead of tiles.
location: very near to city centre yet spacious grounds;very cimfortable room; extremely courteous staff nothing
Very hospitable staff, clean and newly refurbished rooms. Excellent for travellers with own car close to Lucca and other palces to visit.
persoal service and individual decor
The location in Lucca is great and our room was large and most comfortable with a huge bathroom with jacuzzi, and very comfortable bed. The breakfasts were delicious and the front desk staff very pleasant and helpful. We would most certainly return to this hotel and will recommend it highly to friends.
Staff were friendly and helpful. Location is very central. The bathroom was huge, which is almost unheard of in Italy. Breakfast was also very comprehensive. My room had the promised view over the roofs of Lucca, which boiled down to broken tiles and nearby houses back doors and windows
Staff was particularly helpful, especially with restaurant recommendations. None.
Room was a nice size with a uniquely painted walls. Bathrom had a large whirlpool tub, a rare treat in Italy. Breakfast contained many options and was nicely set out. Staff was pleasant and helpful. Stayed an extra day than we initially intended because of the hotel and to have more time in the charming town of Lucca.
The frescos on the ceilings and walls of the hotel are charming. The receptionists were all very helpful. It is well placed for the main shopping area of the walled town of Lucca but in a side street so quiet bearing in mind the central location. They have use of a car park opposite the hotel which is very handy but I would imagine places are limited in high season. Very little to criticise - nit picking, there was a strong aroma on the corridor outside our room which I think was an air freshner of some description which I found unpleasant. Our room had a shower over the bath rather than a separate cubicle which I would have preferred.
Nice helpfull staff. Great location, very convenient. Better directions for getting to hotel by car. Tea pots and better access to hot water for tea at breakfast.
The recently redone rooms were artistically painted and were absolutely beautiful! Breakfast was abundant and delicious. The Via Degli Angeli, once we were able to find it, was charming and convenient to the heart of Lucca. The staff could not have been more helpful and considerate! I would have prefered free access to the internet, as there was a charge.
superb breakfast and excellent English-speaking staff
the hotel was very clean ,the staff charming and helpful,the breakfast most enjoyable,a most pleasant stay,the staff are to be complimented.
We were warmly welcomed by staff and management on our arrival, and from that day on, until our departure, service at all times (1.30pm on one occasion) was excellent - at Reception, in the Restaurant, by the Pool, on the Terrace or in the Drawing Room/Lounge (a really spacious beautiful room), there was always an attentive and considerate member of the hotel's team we could call on. It was not our first visit to Tuscany but our first to Lucca and the Puccini Festival, and Villa La Principessa was just a great place for us and contributed hugely to a truly memorable visit. We would certainly stay there again on any future visit to Lucca.
We liked the location of the Villa, it wasn't too close to the busy towns and noisy roads and because we had a car, it was easy to reach Lucca and Pisa. The restaurant has a wonderful dinner menu, we enjoyed it so much, we decided to eat at the Villa both nights rather than going out for dinner.
Fabulous location near wonderful Lucca and nearby Tuscan areas, including the coast, but in a beautiful, park-like setting with all the quiet, peacefulness and luxury of a country estate. The staff was extremely pleasant and helpful, very engaging. The accomodations, from our room to the bar in the afternoon, to breakfast each moerning, were flawless.
In the two weeks we spent in italy, this Hotel was the best! The charm and luxury of this hotel will bring us back. Wonderful breakfast!
Location, the building - an old and beautiful old villa -, the park around - huge and pleanty of plants, the pool, the furniture inside .... everything, except one. Good food for dinner but not so many to order, good selection of wines - try the rose one - excelent deserts like ice-creme (one of the best ever eaten) and the chocolate trilogy. And do not forget the Schropini ... or ... whatever ... a mix of votka, lemon, ice cream and mint ... hmmmm, excelent. Breakfast it is a disaster !!!... we stayed 12 days and we had the same breakfast each and every day. No vegetables at all, no fresh cheese, the fruits not so fresh, take care on some aliments like packed pecorino cheese or pinaple compot which were almost not recommendable to be served. Ordinary round pie / cakes bought from supermarket ... everythink packed like an ordinar 2 stars tranzit hotel. Definetly the breakfast is not in line with the status of location. Oh, do not forget, I would not reccomend to anybody even to try once the scrumbled eggs prepared each and every day!
The hotel was wonderful...location , staff ..the overall facility was a real treasure . We used it as a base for 3 days and will return. Everything was good
I enjoyed the beautiful view offered by this villa nd the fact that it was quiet The heating system was a disaster. Only the bathroom and the halls were heated. I do not recommend thsi villa for automn and winter.
Quiet location. Charming proprietors.Well fitted out
We had an overnight stay at this hotel.Very helpful staff.Central location.Very good breakfast.Would stay here again.
Location excellent for pondering around Lucca (and getting lost!!!)which was all part of the fun. we were in a very warm room - the manager moved us as soon as we told him. The staff could not have been more helpful, with travel information and booking restaurants. Always had time to help. We enjoyed our stay Lucca is lovely. ( we are two mature couples ) Also the wine is wonderful and we tried some very good bottles, dining also very good, with a wide choice of restaurants.We would go back . Breakfast was average - but acceptable.
Attentive and very polite staff plus the sensibly long hours for breakfast.The location meant we could reach all parts easily but not have a lot of noise In an ideal world would have liked larger bathroom and wider single beds
Beautiful & snug hotel situated in the centre, very helpful staff! Lack of inside isolation, you can hear guests next door whispering.
Mario the business owner was beyond friendly, efficient and informative. Breakfasts were feasts of hot and cold food well beyond the usual continental breakfast. An elevator was also a welcome surprise in this old palazzo.
We found the staff friendly and helpful directing us to several good restaurants, the room was very comfortable and breakfast excellent.
The staff waw very helpful and friendly. They made our stay in Lucca a wonderful experience.
Location is ideal for exploring Lucca-close to historic centre, restaurants,etc., but in a quiet street away from noise. Staff are excellent- called different restaurants to arrange for dinner reservations tho I had left it too late- going out of their way to deal with requests. Hotel is charming, breakfast is substantial. I was in a single room that was for disabled guests and had some features in the bathroom that were inconvenent- no self-contained shower stall-only a tiled area next to the toilet- that made for a wet floor. wheelchair users would appreciate this but i didn't. No towel racks either-maid used the hand rail for the toilet to hang towels. These are minor issues that can be easily rectified.
The warmth of the welcome we recieved on arrival. the cleanliness of the hotel, it had been refurbished to the highest of standards. nothing was to much trouble for the staff, we loved our stay.we have told all our friends and family about this first class hotel and showed them all the brochure. we will definately be back. no
There was a traditional feel to the room and the staff were always most helpful with any queries. Breakfast in the breakfast room was also very pleasant. There were a couple of minor points about the room that needed attention - eg some of the parquetry floor was lifting which could catch your feet.
The location is close to restraunts and shopping. It is quite a walk from the train station. Take a cab. The electricity and plumbing are old and don't work well. It was extremely hot and too loud to sleep with the window open. They said we couldn't turn on the air conditioning and didn't offer a fan. We were up all night hearing the people above us. The complimentary breakfast gave us food poisoning.
An exellent hotel a few kilometers outside Lucca, Clean spacius room for our family of 4. Add a pool and I would give 5 stars!
Nice modern hotel with friendly and helpfull english speaking staff. A good base for Lucca/Pisa area.
I liked the art work displays on the hotel grounds The bed mattresses were extremely hard!
Nice location, calm, free parking, modern art The centre of Lucca is more than 5 km away and not just 3 km as indicated on the website. Breakfast was ok but could have been better. Esp. one day when a group travelling by bus stayed at the hotel breakfast was not sufficient and staff did not react appropriatly.
Good location. Breakfast service was very good. Staff, other than one daytime person, was very helpful and courtious. One gentleman at the desk was very unpleasant. Not sure, but I felt that he did not particularly enjoy having english speaking guests. Hotel description concerning spa and fitness resources is very misleading. Hotel desk staff basically indicted that they were not available on site, but could, maybe be found in town. Not convenient at all as we had hoped for.
The Hotel is set in its own gardens which are pleasant and ensure a peaceful stay. Ample car parking. Reception staff were very helpful. Website states ths hotel is 1.5Km from Lucca: It is not! It is at least 5Km from the centre of Lucca and cannot be walked due to the main road that the hotel drive adjoins. There is a Restaurant next to the hotel, we tried it I'd suggest that you don't!
Location and environment There were mosquitoes in the restaurant outside the hotel.
parking and size of room restaurant service was slow. for dinner it took 1 hour for our food to arrive.
Friendly personnel. Good for families
Good parking for those who are traveling by car, however far from Lucca (car needed). Very basic, but clean and large room. Air conditioning not working, mosquitos biting during the night, had to ask for a machine to avoid mosquitos (supplied by the hotel upon request). The pictures on the web site do not reflect reality, the bathroom is much simpler than shown (no tiles) and very very small shower area, however, it was clean. The vila is not as beautiful as the photos suggest. Could not close the window because A/C wasn't working, people used to gather for a chat during the night in front of reception (below the windows) a little anoing.
Great service, updated accomodations in a historic atmosphere
Excellent location in the old city.
Very comfortable, nice and helpful staff, good restaurant, clean, good location
Everything--it was lovely and impeccably clean--The staff service was superb. My son thought the included breakfast could have been more ample and varied.
Qualiy of breakfeast is low and not up to international standards. (once no meat or cheese, only dolci; butter was missing; eggs only supplementory) For transfer to opera one had only the expensive (170 €) solution instead of the usual (50€)
Central location; room very nicely furnished and lovely amenities, room very quiet Front desk personnel
Location Very bad breakfast
Excellent situation, friendly staff, very clean and well run hotel.Our suite had all modern technology but still in style with the age of the hotel We liked everything about the hotel and would recommend it
location and quiet no bath tub
The building facilities No international TV.No CNN available
It was one of the most delightful hotels that I have ever stayed at. The country setting, the subtle landscaping of the hotel grounds with the variety of trees and flowers and the relaxed arrangments at the pool, were all very agreeable. The staff were both welcoming and friendly and did everything they could to anticipate any need. On one evening when my dinner arrangements fell through, they russled up a pizza out of nowhere, late in the evening. When I left, very early on the last day, they spontaneously arranged a simple breakfast. I love to see good professionals at work and I couldn't help but think, that if your Manager engaged himself in training the staff at other hotels, the Hotel Industry would improve one thousandfold. Thanks One difficulty I experienced was the signposting of the entrance. On two occasions, on the busy S12, when a quick decision to turn was needed, I turned into the drive just north of the hotel entrance. A Big, well-located sign, would be both useful and safer.
The room was bright, large and very well done. It had been a Relais Chataux and you can see why. The enterance to the hotel was on a very busy two lane road. Traffic moved very fast. Exiting was a nightmare. Blind spots in both directions. Very dangerous.
Very peaceful atmosphere, the pool and garden were very nice. Did not notice the motorway across the wall. The food at the restaurant was very expensive. Quality justified a certain price level, but maybe not this high.
The staff were very pleasing and could not do enough for you .The location excellent , you would need a car . There were some problems with the AC systems . and for me badley designed bathrooms .great for Italians but not for man size Americans .
The offer of tea as it was raining outside. Their restaurant was closed for the season so I was captive without a car and 7 miles outside of the closest town, so it was great to have tea and it was complimentary. Since we had no car and weren't told that there was no restaurant open, the wonderful caretaker servedmy husband and I some cold cuts, cheese, and wine in the cozy sitting room as a substitute for a real dinner. It was actually quite pleasant and it was warm and antiquey in the sitting room. The shower head and the water pressure made the hot shower really enjoyable. The websiste did not state that the restaurant was closed from November 1 to March 1 so we had no meal options. The taxi from Lucca to Locanda L'Elisa was expensive, and we certainly didn't want to spend it again two times that night to go into town to have a dinner. Also the bed was the worst for comfort I have ever slept in. It was hard as a rock. The room was so elegant, the the furnishing so castle like, that I expected a nice bed like the "Heavenly Bed" at the Excelsior in Florence where we stayed for four nights prior to coming to Lucca and Locanda L'Elisa Hotel. There was also a dead cockroach in the fabric which upholstered the ceiling in the bathroom. Bad lighting - no bulb above sink. No light for reading in the sitting room.
Staff were very helpful especailly a man called Ronnie. rooms very comfortable and bathroom had plenty of extras poor choice at breakfast
Thr grounds & hotel are beautiful but you really need a car to get around (we did not). The air conditioning did not work and they made a minor adjustment in consideration
Wonderful accomodation, attantive personnel and cosy atmosphere. This hotel is one of the best i've ever stayed. The rooms are romantic and beautiful, perfectly cleaned up every day. The restaurant is not so expensive but the food was delicious. We didn't need to go to eat out anywhere. All in all everything was perfect.
The staff were curteous and helpful. Lovely country house in an excellent situation about 5mins from walled city of Lucca. We were upgraded to a junior suite on arrival which was lovely.Only downside was that beds were very hard and the garden could have done with a bit of a pruniing!
Attention by the owners
Spacious, light & clean rooms, friendly staff, excellent continental breakfasts, good value and would definitely recommend it. The single lane side road leading to the hotel from the main road was very narrow and on several occasions had to negotiate reversing manoeuvres in the dark with deep ditches either side - as this had nothing to do with the hotel it did not spoil our stay but thought it was worth mentioning.
Charming place, nice rooms, very cordial staff, great location. Very good value.
Warm and friendly place with a very enthousiastic crew. Service was top notch and with the right attitude. Close to very charming Lucca. Breakfast impeccable. Nice classical villa in "manicured" garden
The location was great, just 10 min drive from Lucca. The surroundings are amazing and the house itself is very nice. Extremely good value for money deal!
The elegance of the accommodation / surroundings and the professionalism of the staff.
This hotel is easy to find with a car not far from Luca and a verry good hotel. a verry pleasant stay.Verry nice people.
Lovely Villa with a nice view The bed mattress was very hard (firm)
Villa Marta was a very relaxing place to stay and we would have no hesitation in recommending it. The Service, food and accomodation were all great. The location is also very good. Although it is in the country side it only takes 15 -20 minutes to get to either Pisa or Lucca.
Good Internet. From the road it looked okay but once inside the Villa and our room it definitely was very tired looking and there was an overwhelming smell of mould and musk. The bed springs were coming thru the mattress, overall a poor experience.
Please write at least 15 words
People were very nice. The place charming, clean and nice location
Loved the actual building, a converted former villa with fabulous pool, grounds, parking and driveway. Host Mario was also very helpful. Restaurant was not functional despite requested reservations. Seemed to be a staffing problem. Needed vehicle to get to town and alternative restaurants.
Very nice and familiar hotel in a traditional style - a real Tuscan villa - with very lovely furnished rooms and common spaces. The rooms and the whole hotel were very clean and inviting. Our room was more a suite than a room and offered a picturesque view over the surrounding hills. Also the staff was very kind and helpful (espacially "Alex"). The breakfast was very good for an italian breakfast - unfortunally the restaurant seems to be opened only in summer.
very close to old town, parking in front of hotel free and usually available, clean room...
Extremely nice staff, very helpful. he hotel is just a very short walk from the ancient city walls. Parking is free and the pool area is nice to chill out. No dry white wine available (in Italy!), we've been bitten by insects, probably while sitting by the pool, breakfast could be better (like everywhere in Italy)
The kindness of the staff and the opportunity to rent bikes Hardly anything to mention, however the bed was very hard
Staff Services & accommodations
Staff were great and the location was excellent for the city and facilities. Parking was easy. WiFi was not available in rooms as stated.
good location for visiting Lucca town centre
It was central to where we needed to be The room was basic though clean and the shower screen was falling off. There was no restaurant in the hotel and it is a good 10 min walk to the town.
Staff were extremely helpful and friendly. Possible to have a joke with them in our poor Italian! The rooms were attractive and the ambience was calming. A neighbour's dog which barked well into the night. This of course was not the hotel's fault. I just wonder whether other guests had a similar experience.
swimming pool, friendly staff
Staff were Fantastic,realy helpful!! No
The hotel offered spacious, good value rooms in a very convenient location.
proximity to all facilities around Lucca
friendly and helful staff free use of bicycles good breakfast well situated for easy access to the station and the town
Very friendly staff, just outside city walls and next to train station.
The staff was fantastic! My wife commented that she wished she could have taken the older gentleman (greeter) home. He was that nice and sincerely friendly. Also, the location was great!
Located right next to the staton but not at all noisy. Tea and coffee making facilities a real bonus. No issues at all
Good location right by station but pretty quiet. Easy to get to by car also. Helpful staff.
Very friendly and helpful staff, clean, confortable room. The hotel is very near the railway station, so not far to haul your luggage! Although the station is close by, you only hear the occasional train whistle. Great selection for breakfast. Only a short walk to the walls of Lucca, so you can get inside the city easily.
No need to look any further this is Italy at its best. Huge rooms with beautiful furniture and the staff are really attentive withouit being obtrusive. The manager personally thanked us at the end of our stay and the breakfast delivered to the room was fabulous. The restaurant recomedations were super.
Fantastic hotel, excellent staff and great location. Lucca is easy to explore on foot from here.
The hotel is in a very good location in Lucca. Very close to the best restaurants and an easy walk to the main shopping street. Access is easy by car, however there is limited parking in the hotel car park. There is other parking within close distance. The breakfasts are very good. The lack of a restaurant in the hotel for lunch or evening meals is understandable given its proximity to numerous eating places. The hotel does however have a nice bar and also a small area outside for drinks during the day and evening. Lucca is a good base to stay for exploring the northern half of Tuscany and has many attractions of its own. No, everything was good.
Beautiful rooms, ideal location, very friendly helpful staff, excellent buffet breakfast. Complete luxury! Impossible to find fault with San Luca Palace.
The front office manager (during the day) - was exceptionally friendly and helpful - He upgraded us to a luxury room when we checked in, and was always very ready and willing to help with any questions we had during our stay. The room was beautifully decorated , large and comfortable. Well situated hotel - close to bus stops . Private parking was very useful .