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Very nice staff at the reception. check in/out times were too late/early: 16:00 to check in and 10:00 to check out.
Am Freitag abend gab es Schwimmen in der Therme bei Kerzenschein bis 22:30. Sehr schöne Leihbademäntel im Zimmer. Am Samstag war Frühstück bis 11:30 möglich. Der Strand und die Promenade sind gleich hinter dem Haus. Die Handtücher im Bad waren dünn. Keine angenehme Duft in der Eingangshalle. Parkplatz kostenpflichtig.
Nice location closed to the sea, very good breakfast buffet, spacious and clean family room, professional and nice hotel staff
Very good location close to the sea, rich breakfest buffet, three indoor pools, two of them with thermal watter. We visited this hotel for the second time. This time our family room was much smaller, located just above the main entrance to the hotel, thus there was a noise especially in the morning.
The location only A five star hotel with no air conditioning - 35 degrees in the night and we had no sleep. staff were arrogant when we complained - though did change the room but no difference. room small - breakfast poor.
location, design No A/C, Sauna & Steam bath out of order, Staff very professional but to cold, insufficient bath set, bed linen not changed for 4 days
Everything. Especially the spa area. Great location, wireless internet worked great, friendly staff, nice breakfast buffet. Nothing.
I enjoyed the lunch /snack that they serve There was no swimming pool it is a plunge pool, very misleading, no atmosphere and rooms for the price ridiculously small
Sehr gute Lage direkt am Strand. Apartment war gut mit kleiner Küche. Schlafzimmer sind sehr eng aber ausreichend. Wohnzimmer war gut mit ausklappbarem Sofa. Keine Waschmaschine/trockner in der Wohnung. Für selbstverpflegung mit Kindern ist dies unerlässlich und nicht mehr zeitgemäß. Hallenbad ist ok aber der jacuzzi ist nicht wirklich warm. Sauna muss extra bezahlt werden. Mann hat mich dumm angeschaut als ich um 1645 Uhr Kuchen und Kaffee wollte !!?? Ich bin in ein Kaffee im Ort gegangen da der Kellner keine Lust hatte uns zu bedienen.
It's close proximity to the Main Railroad Station, it's close proximity to the Car Rental agency, and close proximity to shopping and city district of Binz. Several choices of restaurants were available within the hotel complex.
Good location nearby strand, apartment absolutely suitable for family holidays (2+1), nice staff, good breakfast and even better half-board (buffet), several restaurants and bars, aquapark (small-one ;)). If you book only night-beds then you have possibility to choose everyday whether you want to have an brakfast or/and dinner at afternoon. Of course you pay then extra fee, but it gives you the flexibility to eat the dinner somewhere else than at hotel if one wish so. Dog-friendly place, as whole Ruegen is. Half-board: I was really suprised that besides you pay normal fee, you have to pay extra for non-alcoholic beverages, I can understand extra fee if you want bottle of wine... but... tea or orange juice??? (at breakfast those drinks are free). If you rent an apartment the cleaning-service requires extra-fee. Parking: extra fee. City tax: extra fee. So be prepared for "hidden" costs ;)
The welcome was excellent. We were very satisfy with the courtersy and friendliness of when we were not happy with our room location. Immediately the staff oblige to accomodate our preferences for an upper floor room rather than a ground floor location. None
The room with balcony with seaview, plenty of space, close to the beach and the village. Staff rather reserved except the nice receptionist at our arrival.
Location and water views arevery nice. It was nice to have a balcony with a view. Bathroom was newer and very clean. Great proximity to beach. Restaraunt and bar wew very nice. Furnishings and decor in room was dated which is a big drawback for me. I would recommend this hotel but note that it is slightly dated in the rooms. Spa was modern but very pricey.
Good location and friendly staff. Room and bathroom was not as clean and well maintained as it should have been for a 4-star hotel, but okay.
The location of the hotel is excellent. On the beach and right in the city. The staff was very friendly and quite helpful. Every morning at about 6:30, a member of the staff unlocked the outdoor tables and chairs which had been chained together. This woke me up earlier than I wanted since my window was open.
great breakfast and great location, helpful staff although did not speak much english but very nice, free taxi from banhoff to hotel and back people ignore the no smoking rules especially in the restaurant but that is all of Europe it seems
Nice and comfort The room was to small
very nice rooms, very clean, nice design. lovely shower. it says that it is facing the sea but that´s not true, there were no views from the room. very different to the picture they show. it´s not really recommended for wellness because it doesn´t have y pool or jacuzzi, only saunas and paid massages.
We stayed here to treat ourselves and it was well worth it, we were located in the new building at the back of the villa and the room was excellent. The food in the restaurant was so good we ate their every night and the added extras like use of the sauna and breakfast helped make our stay extra special.
Marita was great YesYou will get a notge re this.
hotel ver good- food and service excellent all was perfect
Nice clean hotel. The food and drinks at their restaurant was very good (and not too expensive). Highly recommended. Be aware though, beds are rock hard (but that seem to be a german thing in general).
I liked that the hotel was close to "strandpromensde" restauranges and shopping. Very small parking facilities - but they offered valet parking 5 Euros/day
Friendliness, comfort, the fantastic breakfast buffet
A very handy hotel witha great atmosphere in the centre of Binz.
beautiful, comfortable, spacious and excellent price compairing to other cities in Germany! more parking space would be nice
The Hotel Staff were perfectly descent and helpful, the hotel is extremely well located, breakfast buffet is very nice All touristic info is written in German even the hotel website
The room, the breakfast and facilities were very good. The location of the hotel in relation to Binz Hauptstrasse was excellent, just a short walk from the centre. The parking was a little on the small side and only just managed to get a parking place there some evenings. Otherwise everything else at the hotel was great.
We really enjoyed our three nights stay in Hanseatic Rügen. Location, building, surroundings, staff, romm (balkony, sea view), pool and parking - perfect.
Friendly staff, nice building and facilities. Tranquil surroundings.
The hotel was lovely but unfortunately we couldn´t sleep for the two nights of the weekend due to the weddings being held there. Loud music and people outside meant even witht he windows closed it was too noisy to sleep! Surely it´s not fair on the other guests to hold weeding receptions here! The hotel was lovely but unfortunately we couldn´t sleep for the two nights of the weekend due to the weddings being held there. Loud music and people outside meant even witht he windows closed it was too noisy to sleep! Surely it´s not fair on the other guests to hold weeding receptions here!
The breakfast-team was excellent as always! Thanks a lot!
Liked almost everything, friendly staff, parking facilities, room size, location, wellness, restaurant. The lack of air conditioning in the room. We stayed in the hotel while temperature hovered around 25 Celsius at night. During check out they initially did not accept my american express card.
Wonderful room with kitchen and sea view,Excellent restaurant and buffet breakfast. First class spa facilites and pool.Easy walking distance to the beach
The hotel is superb in any way. The service, the friendlyness of the staff and the phantastic breakfast.the hotel is very quiet in the winter and the spa/pool is very inviting and the spa treatment was great! Great hide away for relaxation.
Very clean, good facilities Our companions were given a smaller room next to the lift. Seems unecessary whewn the hotel wasn't very full
the friendliness of the staff
We just liked and enjoyed every minute of our stay!!!
Warm personal welcome by staff and management, friendly and helpfull in all matters, good food at the 2 restaurants, breakfast was complete, including champagne!
This hotel was very comfortable and good value at the rate we paid. The spa was good and the rooms, although old fashioned were very comfortable. This hotel is an enigma. Whilst in place it is very elegant and the food was excellent, the hotel owners obviously were trying to keep the cost of staff down. The gardens were not well kept, there were few staff around the hotel and those that were there worked long hours. The room was not tidied very well each day. Eg towels left where they hung and not changed. Supplies not replenished. In general this was a once 5 star hotel that was keeping its costs down to attract more visitors (worked because very full) so good value compared with other similar hotels but not 5 star anymore.
The Spa area, breakfast were great. hotel is nearby the beach. There is only one road to where the town which hotel locates. There was 2 accidents on the day of our arrival, and the road was closed for hours w/ hundreds of others. Nothing wrong w/ the hotel location, more to say something wrong w/ the infrastructure of the Island Ruegen.
Wonderful location, great facilities (25m swimming pool, spa etc.), delicious buffet breakfast, huge choice Check your bill! We were charged for items we hadn´t bought, overcharged for bike hire and restaurant meals. But when pointed out the staff did adjust bill. Beware ordering still mineral water in the restaurant. 7.50 euros per litre bottle - outrageous!
very nice hotel and location. excellent Wellness areal
Very friendly and help full staff.
The service, atmosphere, the rooms and the spa
Spa in basement and proximity to the beach
Location excellent,staff very friendly,food also highly recommended.The hotel was also suprisingly very quiet especially after 2300hrs. I appreciate that this was classed as a long holiday weekend,but I found the cost per night excessive.I have stayed in many 5* hotels around Germany including top quality hotels in Berlin,but have never had to pay 250€ per night.
Position convenient for beach & town, room decor Building work next door very noisy making it impossible to use balcony at times but I suppose this is temporary
Lack of English information but seems to be an area problem not just with the hotel
Great location especially the rooms with a 'sea-view' balcony. Modern 'designer' hotel with well organised 'breakfast buffet' and parking for guest cars which is a considerable bonus in Binz.
The reception we received on arrival was excellent as we were greeted by name. The staff tried very hard to accommodate our every desire. We liked the fact that our son who's 3 was well catered for during mealtimes, with child size cutlery and menus provided. He also had a complimentary gown. Our room was spacious, and the bed very comfortable. The only downside was that we would have preferred a bathroom with a tub instead of just a shower. Would have liked brochures advertisig special packages to be in English as well.
Base for hiking trip very nice bio food lokal food ( we had the insel menu ) no
Service was excellent and friendly. Rooms very nice and the place was nice, not in the very center but near enough. Some more learning needed in restaurant service, but that looks like to be the same in all other restaurants in the area. Food very good.
THe excellent beaches with the right balance between nature and man-made facilities. Beautiful examples of Ostsee Baeder architecture with some really fine villas. The Kurhaus was superb. It could be made clearer, perhaps through notices posted visibly in the rooms, that the air conditioning does not work if any doors are left open.
It was very nice and clean, and the staff was very friendly.
Comfortable room; excellent breakfast
on the way to Bornholm
spa area, room, location next to the beach well, the style/design was very 90ies
Wonderful staff and accomodations.
Excellent location, nice and friendly staff, colorfull decoration, excellent breakfast, nice spa
The facilities and the responsiveness of staff to individual needs. A very happy hotel The piped music was repetitive, banal, miserable. Their is a restaurant called 'Allegro' and a bar called 'Finale' but not one note of classical or light classical music was played at any time. Music is supposed to help relaxation; this hotel's only produced irritation in my case.
We liked to go by bikes all over Rugen. We liked the food and we liked the location near the beach No, we had a nice stay. We didn;n liked the extra charche for using museums, trains ... 11 euro each
no spa with pools etc, very small sauna
God location, close to the sea. Friendly welcome.
Excellent staff, a good comfortable Hotel. Excellent breakfast and a good evening menu too. They couldn't take Visa or Mastercard to pay our bill, although we knew this in advance it was still a bit of a pain.
drive around to see Rügen - walkaround looking at the shops -geton café, restaurant no
Nice,clean rooms,close to the beach. Breakfast You could not pay with Visa or any other credit card
Nice location, generally comfortable. Place has seen better days, it's getting a bit tired around the edges, needs a overhaul. We'd say nice place if you are somewhat older. Reception didn't recognise my booking for a car space (charge is €8 per day) or my request for a sea view room. Too many pieces of furniture in the room, fairly cramped. Updating the old massive tellies for some new flat screens would go a long way.
Quiet place, nice design, friendly people, very good breakfast, nice swimming pool, good sauna
Exellent service from a highly motivated staff in a total relaxed atmosphere.
Well kept hotel. Very difficult and dangerous acess to the beach;the hotel is situated high on a cliff.Very mediocare food.
Superb, new facility, to top standard of comfort. Receptionist met us at the door and took our bags in on a trolley - a very nice touch.Piano bar some nights and very comfortable lounges Slightly annoyed at having to pay €3 per night for car parking in the hotel's own compound. Would have expected this minor charge to be included
Beautiful location. Excellent rooms and service. No snacks after 10 o'clock.
The hotel and its staff were outstandlingly good in every way.