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Extremely poor customer service and aggressive manner of hotel staff and management
Good location, clean rooms..Pretty basic but comfortable..would stay again. They do not make your room up during your stay or clean the towels or sheets
The peacefulness, quietness and privacy of the resort and the lovely grounds. Easy access to beach, shopping and everything we wanted to do. Heaven on earth! Pure magic!!!
Location The Spa was not working in the first room and staff kindly relocated us to another room. However, during the night there was a problem with the hotels hot water system, resulting in no hot showers to our room. The overnight rate was adjusted by $30 without request.
Very clean and staff were very friendly. Recommend hotel to anyone The ponds that are around the buildings need to be desparately maintained
I needed a convenient place to stay following day surgery at the near-by Caloundra Hospital. The motel was clean, quiet, comfortable and room service meant I could dine in the room for maximum comfort with minimum stress. In all, it was a very good experience.
The layout was good and the pool/restaraunt area was very relaxing and pretty. Parking was plentiful. The staff were very friendly. A little more information about what's in the area, i.e. restaraunts etc., in the hotel rooms would be good.
I like the location, spaciousness of the Villa and the facilities in the rooms. Our stay was unfortunately too short to take advantage of all the facilities.
The villa was large and almost everything we required The garden around the villa 21 ,inside the gate is relly bad, Needs work. the room didnt have a bottle opener and the tile floor needs a really good scrub. For the money it was expensive . we didnt get a buffet breakfast either . Website said we could get the room for 89 a night and that wasnt true
The position of the resort is good, the rooms are very nice and so were the staff. The fact that there is a surcharge when using a credit card. This may cause us not to come to this resort again. Not many people use cash any more and it is not made clear when booking.
The reception staff were very efficent and helpful. We were very pleased with the location , as it was close to restaurants, beach and shops. There was no mini bar in the room , and the lift button on the 6th floor to go down wasn't working properly.
The apartments are located on the esplanade and are in the heart of many facilities such as cafes, restaurants, coffee shops and a supermarket. A beautiful beach walk runs along the coast in front of the building. The view from the balcony over the ocean was fantastic - we even saw a whale from there one evening! We loved hearing the waves crash onto the rocks. The lounge suite in our apartment was very worn and shabby. The lifts were extremely slow and we experienced long waits especially since one was out of order for our entire stay.
The Mantra was so close to eaterys and shopping and the beach. Very relaxing
This is a return for us to this hotel and the location suits us. I had forgotten that this was the end of the school holidays so there were more people around than we expected.
Location....close to everything, shops, beach, cafes. Fantastic views and room was very clean and comfortable. The fire alarm went off during the night and it was not very loud. My partner woke me as he is a light sleeper. Eventhough it was a false alarm if I was alone I would have slept through it.
I was able to come and go as I liked. The room met my needs. I was able to enjoy the spa bath. It was quiet. The views of the ocean were lovely. It was close to the beach and walkways. It's handy to restaurants, cafe and convenience store etc. It's close to main shopping areas but away from all the hustle and bustle.
Music on sunday afternoon, good bar ,nice pool, trapeze thing, lake, beds, food at resturant, lake sports
Efficient staff, good facities, pleasant environment I extended my stay at the hotel for a day but was charged a different higher rate - I would expect the same rate when extending my stay in future.
When the kids are happy, Mum & Dad are happy, so great that there was ample activities to keep the kids amused. Unfortunately, we did not book the buffet breakfast inclusive in the original booking, for the reduced price. Therefore, we had to pay the full price of the breakfast and definately did not think it value for money. We also had the seafood buffet for dinner and there wasn't a lot of choice and some selections were quite bland, so again, not good value for money.
The room was kept clean and tidy. The staff were helpful. The resort was enviting.
Very relaxing stay, with friendly staff and lots of water activities.
friendly staff, location of resort. fantastic food all good, the food was outstanding , my only complant is that there was too much food and there fore a lot of waste which is expensive and not good for enviromental sustanability.
food in loung bar excellent, nice pool
Good location with lovely views of the sea. Easy walking distance. Plenty of onsite parking. Luggage trolleys available and lift access to all floors. Good range of shops locally. There was a fair amount of noise from the road and shops / clubs nearby especially on Friday / Saturday night. Air conditioning was not throughout the whole apartment. Showers were over the baths and not very accessible for elderly visitors.