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Helpfulness of staff. Quality of towels. Lack of individual bars of soap, they used wall dispenser.
The hotel was very good. Nice location, right in the center of town. We did not use the "wellness" facilities but I saw them and they looked great. The staff did not speak English... nothing! I said that I had a reservation and got a ??? face, being reservirung the word in German. In the information center no English also. Overall it is very good and the breakfast was very good also. You could hear everything in the nearby rooms, and I mean everything!!! They should implement a better sound proof of the rooms.
Clean comfortable rooms, friendly staff, excellent food.
The staff was wonderful! The food in the restaurant was delicious and as a benefit for families with children, quickly. The playroom available was also a great idea. The matresses were a bit old I think.
A large hotel located slightly out of town - which I found to be quiet with good facilities. Staff were helpful and friendly. Bath robes in the hotel room and pool slippers would have been useful for transiting between the hotel room and the wellness facilities. A kettle and tea/coffee making facilities in the rooms would have been nice touch.
Good location on a hill above Zwiesel, very nice views over the valley and the forest just beyond. After all the other quaint hotels this was just a bit too modern but that's just a personal taste. It was glass and chrome rather than wood. The restaurant was very expensive and it was not ala carte but a choice between 4 meals.
Their service slightly old furniture. wellness area not that great.
old furnitures - uncomfort beds
I liked the hiking/cross country trails behind the hotel; I also loved the 5-course gourmet dinner, and breakfast buffet (delicious) There was no internet access in the rooms or free access in the hotel
The staff was extremely helpful. I can't say enough about the wonderful people that helped us on our vacation!
Very welcoming & helpful staff, beautiful setting & view, rural location is very restful, and village has all amenities. Only complaint was a very small & cramped bathroom in our room; everything else was great.