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Our room was very clean and comfortable, the location was excellent and the pool was clean. Our room was quiet and spacious for a budget motel. The water temperature in the shower varied dramatically from extremely cold to extremely hot. The office did not open until 10 a.m. on the morning that we left and subsequently the pool wasn't open although the posted pool hours started at 9 a.m. The service was abrupt and not customer service focused.
location The reception staff were very customer "unfriendly" and offhand.Linen and towels were in need of replacement. Generally, the whole hotel requires major renovation.
It's a basic place to put your head for the night, with a good bed, hot water, but no refrigerator.
We liked our room that was very clean and in excellent shape.The staff was super friendly,helpful and very nice.We even got a room with a fridge that we had requested.You can see the people running this place work very hard and should be applauded for their efforts and care towards everything.The price was excellent and we are happy with everything.We highly recommend Imperial Inn to everyone.
very convenient location bathroom toilet was lose on floor, water flow to shower difficult to control for temperature.
The hotel was clean and in a good location. Close to restaraunts and the cruise line we were going on. It was very small and the pool needed some repairs.
Nothing Expensive. Run-down. No one at desk in morning to hear complaints. Did not allow early check-in claiming the hotel was full and busy. It was empty when we arrived. Very dissapointing stay.
We enjoyed our stay at Imperial Inn.The price was superb and the room was very clean.It is not a 5 star hotel and we were not expecting that.It was we paid for.It was very clean and helped people like us on a budget.The staff was exceptionally friendly and helpful and made our stay great.Our room was updated,had nice big TV and internet usage.The staff made sure we had lots of soap,coffee,and nice fresh clean towels and linens and everything we needed during our stay.They even had an ironing board and iron we used.The pool was an added pleasure.The hotel and grounds appears to be kept in excellent shape.We will definetely be telling all people we know to stay here.A great value all around and very well worth the money.An Excellent Stay!!
We were very satisfied with everything.The room was very clean and had all the essentials needed and what you would expect at an Inn.The grounds were nice and well kept.We found the staff to be very courteous,helpful and friendly.They made sure we had everything we needed.We really enjoyed the pool,it was clean and refreshing with the heat outside.Also the location is very close to everything.We will definetely be back.
Our room and hotel was very clean and very pleasant.Very nice place to stay.The design and layout I believe kind of goes with the theme of the area,(1000 Islands),we were exceptionally pleased and happy.Employees were also nice.It was a lovely getaway away from the city.We will be back next time we go to Gananoque.