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We had a lovely room, the food was amazing, and the price was surprisingly affordable.
Good location for exploring Voges region; situated in small town. Reasonable bedroom with very large and smart bathroom. Pool much appreciated. The terrace restaurant let the hotel down badly. Service, ambience and food could only be described as poor. In view of this being the only place to eat in town leads one to think that owners have become complacent. In fairness hotel does have a 'gourmet' restaurant, but not tried as even more expensive!
The food was succulent!!!and the service was great.The pool was great for our daughter.
A really welcoming atmosphere. The staff were extremely friendly and went out of their way to please us. The food was excellent. Huge selection for breakfast. The room was clean and comfortable and we loved sitting in the garden by the stream. A charming hotel with a family atmosphere in a beautiful part of France. We would definitely stay here again!
Excellent location and atmosphere. Relaxing environment. Friendliness and efficiency of staff. The quality of the Restaurant's menu and the wine.
location is perfect, parking very convenient, staff very friendly, surroundings and decor very pretty room very basic, breakfast very basic, both more expensive than they should be
Location and the restaurant next door
All the services that you provided were good and the rooms were large and clean. The bar area was rather small and there was not spare tables at times.
Free internet access. Free Parking. Walking distance to town. Room does not have view. Toilet is so small that if you are tall, you will hit the wall. The front desk is friendly but they refuse to help to change for a room with view of the vineyard.
Convenient location. Quiet. Free parking. Pleasant staff. Binders are available with information on restaurants, places to see, things to do, etc. and useful. The evening reception staff has always been friendly and helpful in making dinner reservations and answering questions. This is the third time visiting Best Western Hotel Le Schoenenboug. Limited breakfast items and rather expensive for what is offered. Prefer to have the breakfast price included in the room price vs. a separate charge.
location! breakfast was too expensive
Helpful staff, clean rooms, location Object to paying for gym. Size of comfort room was too small compared with the one we stayed at previously- Room 218 v 206 to 209
Location very good. Swimming pool a good plus. Friendly staff. Good breakfast buffet. N/A
It is not often that you get such friendly people working at an hotel in France! So this is worth mentionning it. Everything was nice although the hotel is looking a bit old but nevertheless perfect.
Although on the edge of the small town it nestles up to the acres of vineyards. Easy stroll into typical picturesque old town. Stylish but comfortable bedroom. Shower room compact but efficient and lots of shelving. Separate little 'lobby' for wardrobe and storage of luggage. Good parking. Breakfast expensive but a lot of choice e.g. variety of cereals, conserves, teas, breads etc
Friendly staff and good central location
Fantastic service, top location and private parking!
everything about the hotel was o.k. but not more. the receptionpst in the morning was very helpful and kind. the rooms were not convinient for people over 180cm but this is an old house so....
Central location! The circular stairs were difficult to use; especially with luggage. Hotel staff did not offer to help with carrying luggage up the stairs. Room had very dark wood, very poor lighting and was depressing. We canceled our second night. Bathroom desperately needed remodeling.Hotel photos do not represent the actual rooms!! There was nothing to like about this hotel!
The room was very nice, the location of the hotel is perfect and the guy at the front desk was also very nice. Breakfast was quiet poor.
Hotel is uniquely situated within the old city walls and right next to major pedestrian walking streets. Parking is right next door.
The very central location, the good parking, the ancient romantic style, the helpful staff and the generous breakfast. Due to steep stone stairs in the old house the hotel is not convenient for handicapped people and small children. Help with suitcases should facilitate this problem.
Spacious, calm room with view over the garden/parking lot. Friendly staff, uncomplicated and diligent service. Great location in the middle of the village. A bit difficult to access by car (pedestrian area). The bathroom needed some repairing.
Wonderful place for staying during the trip on Alsace. Very friendly and attentive staff, nice and clean room. Without any doubts there is hotel with character and kind atmosphere insind.
environment, comfort, swimming pool & spa, food, small town, castle, pretty decoration inside outside, welcoming, quite. cosy. may be could be more welcoming to children even if main customers are obviously either romancing couples or older, richer, gourmet and spa loving type...
It had a high class feel to it. The pool and jacuzzi were clean and pretty, and very relaxing. The food is very good, and the location is simply perfect. Easy and free parking on site.
Excellent room and dinning.
Superb service in a very well designed hotel. The food in the gourmet restaurant was excellent.
Beautiful looking hotel set in a prime location in a fantastic medieval villiage with scenic surroundings and exquisite architecture.
Very comfortable and luxurious hotel, spacious room, large bathroom. large bed, nice porch with a view of the vineyards and the castle, relaxing spa
Well maintained and refurbished historical site. Double bed too narrow.
The hotel is in a very quiet neighbourhood. The parking is enclosed and adequate. Beautiful surroundings. There is no restaurant at the hotel for evening meals. The only other facility in the town was closed the night we went there. It is quite a walk to the next town.
Our stay at your hotel was extremely pleasant - our room was lovely, the breakfasts were just great and we found the location to be perfectly situated for the area we were visiting.
Atmosphere , freindliness fellow guests , extremely courteous and friendly , helpful staff , very good location None at all Plenty of local restaurants about 1 mile away make up for this hotel not doing meals apart from an excellent buffet breakfast
High quality breakfast. Friendly staff. Gorgeos proprty and surroundings. N/A
Lovely property in delightful village. Helpful staff provided map for excellent 14km circular walk. Dinner only avaialble at the other hotel in the village (excellent food, but closed Tuesdays) or at nearby Kaysersburg
The hotel is a true jewel. The renovation of the old buildings is done with such taste and style. The staff is so friendly and helpful. Free and well protected parking place.
the quitness at the evening and at the night, the authenticity of the village of Kientzheim. Good location in the middle of te wine routes
Excellent location. Staff is not very attentive but they are efficient.
Peace, quiet and delightful loc.ation; excellent facilities
Nice view on the vineyards and ideally located for visiting the small villages of wine routes.
This hotel has a central location in the heart of the Alsace region close to all the major villages located on the famous Route des Vins d'Alsace. It is located on a hill in the middle of the vineyards with a beautiful view on the surrounding villages and mountains. Large rooms are very nice and employees are very friendly. I am afraid that I do have the same negative comment as many other reviewers about the beds: the mattresses are very thin and the feather bed cover (couette) is too small, thus not covering the whole bed and body while you sleep.
Transport to and from local restaurants.
Great location. Staff were friendly, welcoming, and helpful. There was a "sewage" type smell in the room. Staff tried to perfume it away. It would clear with opening of the windows, but would return.
The best in the hotel are the bed stuff. It miss a restaurant.
staff, locations, room size, decoration and cleanness. A real good hotel in a country where hotels are below standards
Very pretty setting and cleverly laid out lodging arrangements. Taking breakfast on the shaded in terrace with a stunning view was particularly enjoyable. Garden and pool also very nice. Rooms/studios roomy and comfortable. Staff very freindly and service minded Two separate beds pushed together does not constitute a large double bed as advertised!! In addition, the mattresses in our room were extremely soft - possibly due to wear. Whilst the general standard of cleanliness was high, the chair in our bedroom was very badly stained and really shold not have been left in the room in that condition.
Rooms were very comfortable, quiet with great views. While large suites were pricey, the size and amenities in the end made the stay good value. Highly recommended, we will visit again.
The hotel chaufre services to excellent restaurants near by in the evening
Lovely position in the centre of the beautiful town, full of character, breakfast outside in courtyard Room was very hot (no fans or air conditioning) and bedroom furniture a bit 'tired' - needs updating
not a complaint but tea making facilities would have improved things
A hotel and town with a difference! Stepping back in time but retaining modern comforts makes a most refreshing stay.
Location excellent, room was spacious and comfortable.
The location and the charm and decor of the hotel. It was like a scenes fro a Hansel and Gretel story. We liked it so much we stayed a second night. The reception staff were a little slow to attend and one chap (the bar man from downstairs) was particularly awkward when we mentioned that the light fitting from the shower was left sitting on the toilet.
Proximity and good ambience
The authentic nature of the hotel which is situated in a beautiful medival village.
The charm of the medieval hotel, the way modern conveniences were retro-fitted into the original very old building. Very colorful and friendly. The extra charge for the breakfast was too much, though the breakfast was nicely done.
Good location. Uncomfortable bed.
Very nice location, beautiful city, beautiful old building. The personell was not very friendly. Not a real familyhotel.
Nice hotel, friendly staff, nice location just outside Riquewihr, free wifi (but password required)
Good position in easy walking distance of the town. Breakfast OK but not included in room price. Pool OK if a little small.
Well placed near the town with plenty of parking. Large room, bath small and would go for the 'walk in' shower next time. 10 minute walk into town for dinner.
The staff was very gracious and always available to answer questions. The hotel itself was nice and, of course, Riquewihr is a great place to visit! The hotel was about 1/2 mile from the town center, so a trickier walk with small children, but totally doable for leisurely shopping (and you walk past wine rooms!). We enjoyed the pool at the end of the day and did not partake in breakfast. We had a loft room which was comfortable and air conditioned (wonderful in August!), but the carpet needed to be cleaned. It had a strong smell. This was the only downside.
Good location close to the town of Riquewihr. New flatscreen TV with USB input. Rooms and bedding were fairly dated with uncomfortable linen The bathroom had its issues, including no shower curtain and an unmounted shower head. There were also flies in the room.
We came with our four children, we like the way how your hotel make us feel at home even with four lively kids
Very decent clean rooms, close walking distance to the old town.
Friendly staff and nice swimming pool. Close to city center with walking distance. When we arrived at the hotel before check-in time (around 1:00pm), no staff were in the reception. The hotel location on the map of Booking.com website was wrong and I was confused a little.
very nice breafast
Nice and clean hotel, the room was quiet.
The staff was very nice and friendly. Especially for the family like us who has a little child, it is very important to have such a nice staff. They offer us a big enough apartment type of room and prepared the baby bed appropriate.
Everyone at this hotel was friendly & helpful.
Friendly and helpful staff. Clean spacious rooms. Good breakfast Bit difficult to find in amongst the one-way systems.
Nothing. Awful experience. I stayed at the hotel, and I think your front desk people are a disgrace. Unfriendly, unhelpful and raging with stereotypical European attitude. I would never recommend your hotel to a friend or family member, and I will never sit foot in your hotel again. I was extremely disappointed with my experience at your hotel. You should be ashamed of the way you treat people.
location and ability to park easily at the hotel This was no three star hotel. It was extremely basic. I could not use my phone card and they were no help. The breakfast was not very good and the coffee was undrinkable.
Nice place located close to central area of the city
Ideal place for our holidays in Alsace : welcome, very helpfull and englischspeaking staff, high quality fittings and confort , wellkept hotel and quiet place close to the historical center of marvellous village of Kaysersberg, itself well located in the middle of the wine road; Very happy of my choice.
Very cosy hotel. Exellent enviroment. Nice view and very comfortable terrace.
Room was clean and comfortable, staff was helpful, great location for walking into town or taking one of the hiking trails.
Comfortable (bed, shower, plenty of room); location (very close to centre); parking; helpful staff; free wifi. Nothing
Quiet spot in the mountains! Martine is the most efficient, hardworking woman we ever met. She made our stay special. Clean rooms, lift and fantastic food at reasonable rates. Out of the way, but charming and highly recommended by the six people who really enjoyed the time here! Nothing!
the locatioun in nature one could not eat "à la carte ", there was only one menu disponible
Everything was ok, except for the spa. It's a nice spa, it's just never open. The spa facilities close at 19:00, and the sauna and hammam never seem to be open at all. The jacuzzi was on the cool side, but I guess they don't really expect anyone to use it... :(
Friendly staff, excellent dinner, excellent price, comfortable room, free wireless connection in the room, modern bathroom.
The best was the location (that it is high in the mountains) and the restaurant with the local dinner and the breakfast. The upper beads of the ''lits superposes'' in two quadruple rooms were not suitable for children because there was nothing on them to protect children from falling down from the bed. The ''spa'' part of the hotel was closed at 7 p.m.
The Hotel was the perfect value for money stay, extraordinary friendly staff, very nice and spacious rooms
We liked the friendly, helpful staff and the interesting fellow guests. The room was clean, comfortable and everything worked. Breakfasts and dinners were an experience requiring plenty of exercise There was no choice of menu in the evening although the food was excellent.
The owners of the hotel were very friendly, the food was excellent. the hotel was clean with plenty hot water for a lovely bath after skiing. Highly recommended - excellent value for money No
The accommodation is excellent, all rooms are brand new and in good working order. Carpeting is new and rooms are cleaned and serviced every day. The wall hung flat screen tv is also new. Nothing comes to mind to dislike. We missed bbc World, but made do with cnn.
The service and the restaurant were excellent. We felt very comfortable and welcomed. We will definitely stay at this hotel again.
Very nice view!
The views were stunning...the staff very hospitable
Comfortable hotel. Excellent restaurant.
The location was very convenient and easy to find.
The location suited our needs for a relaxed stay and at the same time close to castles of historic interes and pictoresk villages within bicycle reach.
Great location. Easy to find. Good parking. Helpful and friendly staff. Our rooom had a lovely view of Zellenberg and the surrounding vineyards Good selection of wines from local growers. Good menu choice. Starters and main course were well presented and tasty. The desserts we had appeared to be frozen. A fresh range of desserts would compliment a good menu.
Service minded and attentive personale. Minor misunderstanding regarding the meaning og a quadrouble room. It turned out to be a family room and not for 4 persons and separate beds. Incident was managed superbely by the host.
Typically French hotel... Clean and reasonably well appointed. 1960S decor. Great views within lovely village. Typically French hotel... Got a lecture from the receptionist because we were late arriving, and another lecture on the same topic when we left! The restaurant was "complet" at 9 with only half the tables occupied
Surroundings were beautiful, right in the middle of Alsace vineyards. Food was excellent and the service and very good. The rooms need serious updating. Having said that they were very clean. The remodelling has started, the lobby and dining room are really nice; quite boutiquey.
the landscape, quiet lugar, wineyard restaurent closed on Sunday and Monday
Traditional nature of the hotel, restaurant was very good. Wonderful views acrss the vineyards of Alsace. Reception was a litle confusing as it was across the road in the restaurant.
The room opened to a beautiful garden terrace with an amazing view of the Route de Vin. Each of our children were charged 7 Euros for breakfst. This seemed overpriced.
Beautiful little place at a good price. Very calm. Close to Ribeauville which is also a beautiful place. Excellent for stay-over on the way to Provence. Cleaning could have been better.