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Had a great coupon deal for one night at a wonderful, classy place. Sharp, professional, top-notch hotel!! The Casino floor was busy and there are a lot of hotel restaurant choices. My favorite experience was at check-in: when the line at mid-morning got a bit long, I watched a manager quickly find another six or eight staffers for registration and 'boom' the line was gone and I and others were taken care! Smoking in the casino, but that is everyplace in Las Vegas.
Great customer service
Very beautiful place, very stylish. There are tons of restaurants, shops and art pieces throughout the property. There's a night club Jewel there too. The concierges are super helpful. You can check in and out online. The hotel is situated well, can easily cross over to Cosmopolitan nearby. There's also a free tram, which can take you to Bellagio. I thoroughly enjoyed my stay and hope to come back again sometime. The pools and the hot tubs hours are 9 to 5. I was at Aria for a conference and 9-5 is when its activities are taking place each day, which made it difficult for me to enjoy the pools and the hot tubs. Managed to do it just one day, when the conference activities finished an hour and a half earlier. We did have our conference's party by the pools, but I'm thinking not every day they must be using the pools area for private events...
everything but the wifi please up you wifi game!! It is one of the most important features!
Room was older feeling for such a new hotel, and for a lesser price, vdarra or palazzo are infinitely nicer and amazing in comparison.
Aria has a great location on the Strip. Very convenient to check out Bellagio founrains, nightlife at Cosmo or just staying within rhe City Center confines. Its a bit smoky in the casino area but not any more than others.
Staff were awesome to deal with. Very friendly, from check in, cleaning staff, to check out! Nice hotel, and the food was great. I found the casino was smokier than others on the strip. As a non-smoker, I found this discouraging. And the walk from the strip was a bit of a pain.
Smoking in casino
Rooms were amazing The music from the night clubs in the area went until 3 am
Shower. Clean. Nice bed. Room had a view of the parking lot 2nd floor, disappointed. There was a loud rumble equipment noise all night, maybe air conditioning unit outside the window. No literature on Strip in room.
Very poor customer service. From the moment we arrive. Customer service at the frint desk was poor and rude.
Easy access to strip They had Roaches, That's the only thing we didn't like
some staff snell of smoke everywhere. prices of small items, [like water], no pay out in gambling, agree of rooms eqipment and furniture, operability of safe, could not get a cup of hot water from Starbucks,
It was clean and comfortable and located right on the strip. It was a little rundown.
Gym, Tournament of Kings, comfy bed Pool not that clean & not open long enough. Room could have been more thoroughly cleaned. Shampoo, soap could be better quality.
its location to the airport was great There was a stain on the floor, either from juice or vomit. when we arrived in our hotel room it was still wet from trying to be cleaned up and the stain was clearly visible. The cleanliness was not the greatest. there was hair in the bed sheets. it was clear that the maids did not do their job to the fullest
Proximity to the strip was great. Beds were great. Outdated. Was here for the basketball games.....Sports book employees seemed not to be happy. Had to make hundred dollar bets to get a drink ticket. Beers by the sports book were $9.50. ridiculous.! Probably will not stay again because their are better values out there.
Clean and good sleep.. Nothing..
Resort fee is way too high for what's offered. Way!! And they nail you for 8 dollars a day parking. Such a rip!
Absolutely nothing. I will never stay at this hotel again. The serviceawas awful. The rooms were dirty and has a horrible smell. They sell you into upgrading the room and give you something worst than what you had. Never again
? When I arrived there were 300 people waiting to check in and even though there were like 15 check in stations only 3 people helping. 2 hours later when I got my key and got up to my room my upgraded king was not upgraded at all nothing special nothing different to include no fridge and an old TV with a very bad picture. It's just a hotel nothing special
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.
Restaurants, roller coaster, nice shower. Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
Ok room and facilities Hidden resort fee charged to every customer
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
Well taken care of. Excellent bar tender -- Tina. Clean rooms. Nice pool. Food at the restaurants, anything from the stores, drinks at the pool were all way over priced. Considering the money they're making from the gambling and shows, everything was easy over priced. Allthough, I think the strip had gotten very expensive. It's not the old Vegas...
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
I liked the overall feel. The staff in every area is great. I felt that they were way overcharging for all the extras such as food. Also, the restaurants had very limited hours.
The staff I got a extra 139.00 charge to my card credit from the hotel. I contacted the hotel and no one could tell what the extra charge was for. I asked to have it to be removed and as of this morning, one week after we left nothing has been done.
Clean and well maintained Hidden resort fees included at the end
Parking is not included and a surprise extra cost. Starts your trip bad.
Great location, right on the strip with easy parking access, helpful staff and fine dining. The events I was there for where in the Grand, so it was just a short walk to them from the room. Great A/C, so important on a triple-digit temp weekend and powerful shower. Some mold in the shower stall and peeling stall floor material, security card readers on the guest wing were not working, so anyone could walk right in. long walk from room to parking, but that's pretty much all of the big hotels. The room was a bit less than luxurious for the price, but I was paying for location anyway.
The restaurants were delicious, the hotel is huge, and the staff were great. The pool complex is awesome, and the lazy river was very fun. Highly recommend Morimoto's restaurant and the new Crush. Resort Fee: This needs to go away. Our room did not have a mini fridge or a microwave (kind of annoying). A little on the small side.
Didnt get my room cleaned by the staff during my stay.
Great location, friendly staff Room smelled bad, carpet and walls were dirty
Beautiful room. Price was right. Casino smells like an ashtray. Lacking in cocktail waitresses. It was a very long walk down the hallway to our room. (Elevator was closest to room 401 our room was 521) Bed was very hard and uncomfortable. Bathroom was unvented and lacking in privacy. Won't stay there again. Excalibur was so much better.
I cancelled my reservation yet im asked for a review, pretty stupid but hey someone like stupid reviews. who knows, I did not actually stay there I cancelled my reservations.
Because it was fight night I was glad to see the extra security around the hotel. Sleeping rooms were clean. Manager in cafe did take off the 18% gratuity for large groups after we complained about service. Bad experience in breakfast cafe with service. We poured our own coffee refills, food was mediocre. Because it was fight night hotel was very busy and people screaming down hallways late night. The guests don't care it is a non smoking sleeping room. You could get high just walking down the hallway. It is time for the hotel to replace mattresses and pillows they are hard as a rock. Barely any water came out of the shower heads. Too many other hotels to choose from. Probably won't be back.
I liked the fact that our room did not smell like cigarette. I like the comfort of being able to use the monorail from the hotel. However, the room was "basic!" I was expecting the room to have some luxury. For the amount of money spent on that room I was expecting more. I dislike the fact that we were billed $10 per day for parking. Our room keys continusly gave us problems. They wouldn't open our room or did not work at the parking garage.
Free room and rewards program food credit Soft mattress, construction noise, and 2days of some missing towels
The location to the Strip Construction on multiple floors waking up guests at 6:50am! The sound reverberates through multiple floors and they do not warn you when you check in. This prevents sleeping from 6:30am to 6:00pm. The resort fee plus the parking fee is an extra $50.00 per night on top of the room rate and tax. There is also no pool at this property.
We love this hotel because it's the first one we stayed at in Vegas and we have such great memories there. Having said that, we will not be staying here again until after renovations. We understood that there would be banging, noise, closed pool and pub, but what we didn't know was that we just wouldn't enjoy our trip at all. I want to keep fond memories of this hotel, so we will return after renos. They seem to have a great plan for the future of this hotel and we are super excited. We come to Vegas multiple times a year. It was the first time we used the concierge and they were very knowledgeable and friendly. And the massage that I received on the casino floor while my boyfriend was playing blackjack was fantastic (not something I would usually do, but when in Vegas, right!). Renovations, but understand the need for them!
Rooms are good and bathrooms are dated. They are remodeling so you here construction noise every morning at 7am which gets old. Decent hotel of you get a good price on the room I would recommend it. Construction Noise.
The location is the only positive Our first room had mold all around the tub and loud music next door. We asked to be changed. The second room also had black mold all around the tub and was generally very dirty. The towel bar fell off. The generalncleanliness was terrible. The shower would never give you hot water. Warm at best. It looks like they have stopped all maintenance on the rooms. Never ever again.
Facility is nice and location is premium especially since we were attending a concert at the T-mobile Arena which is right across the street! It took us almost an hour waiting in line to check in which was totally unacceptable. This was on a Saturday afternoon and every time we walked passed the check in area the whole weekend there was huge lines. The hotel really needs to look into hiring or somehow streamlining their process. They do offer online check in and it is a new service so they need to advertise it more so people know about it.
The only thing i liked was the bed The pool was under construction and the only thing to do in vegas during the day is swim There was no fridge in the room The check in took forever The hotel was under construction At 8:30Am they knocked the door to check if we are checking out today ?! We know the check out is at 11:00 so you guys don t need an extra check. Never again monte carlo
Everything was perfect
Everything was top notch N/A
Location. After we checked in and when we got to the room the door was open and a plumber was working on the bathroom!! We had to leave for a couple hours while the plumber worked on the bathroom! Then they started construction, hammering, drilling and all kinds of loud noises on the room next to us at " 5:50 am "!!!! The worst hotel experience ever for me!!!!
Buffet was delicious The room was mediocre, the bed seemed broken the furniture seemed to be falling apart .
It was a noisy due to construction outside our window.
I liked that you were in Vegas but this hotel was a little eacape from the craziness I didn't like that our room faced the busy bridge from the shops and Aria so there was noise all night long
Sevice is very good. But sometimes too good just makes you uncomfortable. The room is very nice, the tub in bathroom is gorgeous. Overall, the gotel is worthy to live. Even the price is a little high, so I would recommend to live when there are some special deals.
Everything was gorgeous - the staff as well as the entire hotel. There's no casino in the hotel so it does provide a haven for when you need a break from the frenzy that is Las Vegas. The bed was awesome! Location is very central on the strip. I would definitely recommend.
Loved that it was non smoking and non gaming! Beautiful pool, free yoga class and close to everything. The restaurants were also very good.
Staff really understood customer service. Hotel was cold - food expensive and medicore at best.
I like serenity yet convenient of everything for leisure. Excellent service!!! I strongly recommend to anyone!! Sarah
This is an island of paradise among the insanity of Vegas. The attention to detail is without equal. There is no casino which provides a number of benefits. The walk to the room is very short, the line for a cab is non-existent, Starbucks is right by the front door, there is no line at check-in, and you are never hustled by prostitutes, pimps, or marketers. In my opinion, this is the only place to stay. It is expensive for a very good reason. In this case, you get exactly what you pay for... I found no fault with this luxury hotel. The water pressure is great, service is prompt, and the concierge is able to achieve monumental feats on very short notice.
Tranquility and truly friendly and helpful staff. On the strip with readily accessible gambling but structured in such a way that you can relax when you choose. minor maintenance issues with an otherwise wonderful room.
Has class and sophistication. The staff is wonderful And the location is perfect. Great food and service.
The Mandarin Oriental is great for travelers who come to Vegas for a comfortable, luxurious stay and want to avoid the crowds, the smokey casinos, and the noise of the strip that is present at other hotels. The staff there is incredibly professional and courteous and very well trained. We had an amazing stay and every part of our experience was top-notch - and we are seasoned travelers who often stay in nice hotels. I appreciate too that the entire hotel was non-smoking. The prices are high, but you often get what you pay for... however I think the spa prices, even for basic services, are quite steep - such as $120 for an express pedicure.
The MO is an unexpected and beautiful facility that is everything Vegas is not. If your looking for sanctuary from the 24/7 insanity of Vegas the MO is that and so much more.
I travel to Vegas for business and at the end of the day I want to get away from the casinos and noise and relax in a nice big room. The MGM Signature is a relatively new building with nicely appointed, huge rooms, the lobby is quiet, and the pools are quiet. You can easily walk to the MGM if you want to find the crowds. A great spot!
Stayed for 2 nights in a balcony suite with a view toward the strip. View was nice. Very clean suite had a jacuzzi tube for 2 and a firm but comfortable king bed. Air was set at 72°. Kitchenette with microwave, small fridge, stink, stove top perfectly suited our needs. Check in was easy and fast. Private entrance and complimentary valet service was the cherry on top. Would definitely do this again. Good value for the $.
Manager was very sweet! Guest were freely doing drugs in the lobby. Dangerous place to stay!
early check in was promised, then not delivered. Staff also promised to deliver items to our room that never materialized. Lastly, room was not stocked with basic utensils and glasses early check in was promised, then not delivered. Staff also promised to deliver items to our room that never materialized. Lastly, room was not stocked with basic utensils and glasses
The pillows, are to soft
Staff was great!!!!! Facilities were very clean and well maintained! Room was spacious and nice. Location is perfect after a long day/night on the strip, it's actually quiet and restful.
I chose the Signature because it had a charging station for the Tesla. I called to confirm they had it by phone. When we arrived I asked them to charge car for trip to La in the morning. They assured us they would. The next morning they bring up the car with 11 miles of charge. So we were delayed by about 2 hours and we had planned the trip to be in LA for a family event coming back early especially. I said "it's not been charged" Mario (actual name) says - "it wasn't me" I said but we have plans. "Nothing I can do" and walks away. I ask for his manager. He comes - frankly I forget his name - but he's the one actually responsible for setting the tone - and says - sorry - but nothing I can do." But our plans are ruined say I. We don't have a contract that we have to charge your car. Says he. "There was an implicit and verbal contract in your valets agreement to charge the car as well as the advertising of the availability of the supercharger and subsequently the valet saying he would charge the car." The utter disregard for any responsibility or care for a family of 5 traveling thru Nevada is unacceptable.
I loved that the rooms were so well appointed and luxurious. But, my favorite thing was that The Signature was non-smoking with no casino, however, there was a direct through-the-hotel connection to the MGM Grand and the Strip. A short walk - maybe 10 minutes - and we were in the MGM Grand casino. I don't regret anything about our choice to stay here and would definitely return.
Great room, great view, gated entrance, best place in Vegas we have ever stayed at and we have been coming to there for years for conferences. Nothing
Very comfortable, quiet, close to river run and great deck with view! Had to call to get room cleaned and clean towels!
Can use the MGM pool. Nice kitchen. So self parking
We had a junior suite with balcony. We enjoyed the balcony, the location and the kitchenette. Great place for a family. You can enter without having to walk through a casino. Clean, spacious room.
Kitchen included. Beds are comfortable and location was away from the strip so easier to get rest at night.
My friends and I (4 ladies in our late 20's, early 30's) traveled to Vegas to celebrate a birthday and stayed at the Marriott Grand Chateau. We selected this hotel because of the price ($207 per night), location (1 block from the strip and directly across from Planet Hollywood Mall/Casino), and room set-up (2 bedrooms with 2 full bathrooms and kitchen). The rooms were amazing and we had plenty of space to spread out and be comfortable, esp with the extra bathroom that we found extremely helpful when we were getting ready to go out at night. The only downfall is the early check-out time of 10am. Also liked that is was a non-smoking facility, which gave our lungs a break! Early checkout time (10am), but the hotel will hold your luggage for free.
Used the 2 BR. Nice having room to relax. Upscale. Pool areas nice. Close to strip.
Who needs the strip when you stay here? With a west facing room, we had the best view of the strip, and city center, without all the noise. We were only a block away from the strip, and our room offered so much more Then the traditional rooms on the strip. Having a room with the kitchen helped us save money by allowing us to bring our leftovers back to the room and heat them up. That was certainly an unexpected perk! Been able to wash my clothes before coming home save me the stress of having to do laundry as soon as I get home. It was a coffee shop and market downstairs along with the fitness room, there was nothing to miss about the strip at all. Loved staying here!
Great location - across the street from miracle mile entrance. excellent staff - helpful and positive. Cozy pool - food drinks and music with lots of mid day sun. Comfortable rooms - very quiet at night with quality beds. Wi fi worked also worked well. No room service, food availability is limited. Snacks were good enough for us though. Our room had a microwave which came in handy.
I liked our room layout. Especially the view! Very romantic. Very spacious. Money well spent. Couldn't find the I've machine.
Great accommodation, Great staff at check in, valet & porters Pools on 5th floor & roof a very nice touch. Concierge staff were not very helpful. Mae in particular was rude & not at all helpful. Only critical comment re the suite, carpet badly worn.
The location was perfect, one block off the strip. Walgreens is also one block away, great for stocking up on groceries and goodies. The staff here is incredibly accommodating. Rooms are rather large, with full size kitchen, and washer/dryer. This hotel does not have room service. Rather small detail.
The bed and view were great Overbooked couldn't stay longer
Clean modern decor. Swanky Mad Men feel
Really great staff !! Room was clean and super nice No restaurants in the property. It's attached to the miracle mile shopping center....kinda tacky.
The host who checked us in was very friendly and gave us a lot of useful information. The 24-hour bar was very useful, especially after landing after midnight, and it being too late for us to go out. The bartender was very friendly and hospitable. I liked the added security before getting to the elevators with the "guard" standing by to make sure everyone had working keys before entering the elevator area. It was a little of a hassle to have to go to some rooms because they were on different towers. So, if they were on the 6th floor, but we were on the 50th floor, we had to go back down to the bottom floor to take another elevator to get to our friends' room. It was a little inconvenient. Also, when we asked housekeeping for clean towels, she reacted as if we were accusing her of stealing from our room. We were just asking if we could get new towels, because ours were laying on our beds, etc. Her reaction was odd since we weren't accusing her of anything.
The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional. A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.
I always stay here and the rooms are always amazing.
The room was not clean. There were stains all over the sheets and the bathroom faucet handles were filthy. Not what I expect from a Hilton.
Rooms were so big. Best experience by far. Will be booking there from now on Some stuff were not working or a little difficult. Like the washer and dryer. Projector , jetted tub all work but difficult to handle
The suites are spacious. Had a views of the Paris Eiffel Tower that was amazing. The pool area was very nice and didn't play loud thumping techno music. Close enough to the Las Vegas Strip. Nonsmoking and no casino so clean air and quiet. Good security.
Found everything about the place to be first class. From the immaculate facilities to the professional and helpful staff to the amazing suite my high expectations were met and exceeded. Highly recommend this location to those seeking a fun, luxurious stay sans smoke and gambling in the lobby.
At face value, the Elara looks like a nice hotel. However, it was obvious that they didn't put the amount of $$ into the amenities that matter. Horrible wifi even after paying a premium price Check-out at 10 Remote control did not work IT support was not on-site and could not help The bed bowed into the middle The water pressure was horrible Not a fan of black toilets and jetted tubs.
-Amazing views of the city (with the right room) -Very quiet, feels like you're off the strip when you're just walking distance away from everything -Staff was friendly and helpful -Concierge said there would be water bottles in the room, but there weren't. Good thing we brought our own!
I have now stayed at the Signature on 3 separate occasions. I would recommend the Signature to anyone who visits Las Vegas and does not feel necessary to walk thru a Casino to arrive at their room. All 3 of my stays were for business and parking and retrieving my car several times a day was a breeze. Rooms and view were terrific!
I needed a comfortable room near but not on the strip, this had all I needed. Jet tub, clean room, access to all of the other Towers and MGM facilities. Some services aren't available when not booked through the hotel - book with them directly. Staff were all great, from valet to service desk. They have coffee in the room (rare in Vegas), but it's not good. Even for vending machines, everything was in another tower. Tower Two has nothing but rooms and ice machines...but it's quiet. Pick your preference.
Stay in this hotel two times. Hotel service is excellent. Room is Very clean and Quiet. friendly staff. We like it.
Very good facility if you want to stay a little bit away from the strip. It is about 10 minutes walk to the city center where Aria and Metropolitan are located. No smoking and casino. Nice gym.
Everything was clean and the facilities were more than accommodating Arriving before check in time, I asked if I could upgrade to an early check in. No one was able to accommodate the request or tell me when my room could be available ahead of normal check In time.
Lots of space in 1 bedroom suite. 2 bathrooms. No early check in. No club entry with hotel guests.
porr customer service I schedule a room for sunday and they told me that I couldn't check in until 3pm even thou I told them that I got married at 12 am and that we needed a room.
Good value for the money, nice location, love the MGM grand pool. The signature is starting to show its age. Technology was starting to seem dated. There were cigarette holes in the carpet and one of the faucets did not work.
Balcony & kitchenette at 12:30 AM, checking took over 30 minutes. Front desk staff were uber slow. I purposefully booked a room for 2 adults and two kids because we needed two beds. We arrived to find one bed for four people. The front desk staff told me that two of us could sleep on the terribly uncomfortable sofa bed with dirty sheets and blamed the party we booked through for the fact that we only had one bed instead of two queens. When I asked for clean sheets for the sofa bed, the hotel failed to provide them despite numerous calls to the front desk. I had to resort to. Going to the lobby and fortunately received some sheets from someone ifrom housekeeping who I saw in the lobby. We made the bed ourselves. The room itself looked dirty and had scuffs all over the walls.
No early checkin although room was ready. Waited 20 minutes to check bags and no one ever showed up and the other employees went to look for them, ended up just taking them to MGM to check them while we went to eat before our flight.
Jetted tub, comfy bed. Nice, quiet, modern room with beautiful features. My stay was too short.
Great time overall. Enjoyed my stay. Everything was good overall no dislikes.
Very nice clean and comfortable No remote for the TV
The room was enormous. The balcony was great. Moving walkway to the MGM hotel. Valet parking took much longer than it should.
No enough restaurant