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The owners Sophie and Alain are probably the best hosts I've ever met out of the hundreds of hotels I've stayed at. They went above and beyond to assist us with all our travel issues (unrelated to the hotel itself) and made us feel like home. Room was not very big (the huge bed was probably 75% of the room) but probably pretty standard for France.
The people at the hotel were the best part of this. Very receptive (at reception!) and nice. This hotel is really in need of a makeover of various kinds. The decor, the services "not" provided (no gym, spotty wifi, ancient elevator). The shower was awful (the bathtub was great) and the air conditioning had been turned off for the "year," even though it was quite sultry. We slept with the door open and were bitten by bugs.
top restaurant and perfect service
The restaurant was excellent.
Calibre of hotel building, cleanliness, quality of continental breakfast. Charming setting on island in lagoon, with boats galore nearby. Restaurant, bar and room service all closed for the two days we were there. No notification of this closure. Unhelpfulness of staff in helping us find alternative eating place - sent us to a restaurant that was also closed! The road to reach the hotel was unmade and in poor condition.
The rooms were well appointed with safe, mini bar, aircon, good bed and nice bathroom. Our suite was a good size with a nice view. The location was good with secure parking. There is a Michelin star resaurant as part of the hotel which we really wanted to try but we couldn't find any prices advertised which made us think it was probably very expensive and we didn't eat here as a result. I'm no penny pincher but 54 euros for a glass of Cognac at the bar made us think the restaurant was probably a little steep too.
The hotel was quiet and in a good location (as long as you have a car). The restaurant and breakfast were very good. The hotel is looking a bit "tired" these days and is in need of refurbishment. Our shower leaked badly, but obviously the hotel knows this and left lots of hand towels for mopping up. A pet peeve of mine: paying money to stay in a hotel, then having to clean up after each shower. Staff friendly and helpful. Cleaning floors! See above.
Nice, quiet, relaxing location. Helpful staff.
Beautiful rooms & lovely atmosphere. pool & beach very pretty. Excellent staff & service. Would like an alternative eating arrangement. One does not want to eat Michelin every evening - also restaurant very expensive for eating every evening!
location and stuff
Brilliant atmosphere, lovely rooms, wonderful heated pool and helpful charming staff. The Jean-Paul Hartmann experienece was fantastic. Certainly the best part of our French holiday. . Because the hotel is quite isolated I would have like the addition of a Spa, treatment unit, where massage was available. Also a small boutique shop with a few essential items like nail varnish, international newspapers maybe.
Not the Holiday Inn quality we are used to. Several things broken...elevator, spa heater, ice machine. Pool and spa water very dirty (cloudy and green). Coffee maker was only 1 cup at a time, no fridge (had to use a trash can as a cooler). AC stuck on low. Had to ask the front desk 3 times for pool towels, took over an hour.
Hotel is outdated.Appears to have been a smaller hotel that they added two buildings to,resulting in what used to be an outdoor pool becoming an indoor,and seemingly open to the public based on how many people left the hotel lot after the pool closed.B'fast is only meal restaurant serves,so kids eat free is out the window after 11.No fridges in room,broken ice machines everywhere.Not what they show themselves to be in their info,I will not be back.
my widows faced the indoor pool, that was packed with kids from 9am to 11 pm.
I don't know where to begin. Staff was below average. The pool was very dirty, the water was green,cloudy and it smelled. The building is in serious need of repairs. On the upper floors their are stairs in the hall making moving your luggage quit a choir. We could not find a luggage cart. Some of the rooms side on the indoor pool and can be very loud. The windows did not close all the way in the room. House cleaning were cleaning rooms all hour of the night and day. Just don't stay there.
Checked in at 10PM and ate at Ledo. Went to room and young people all over-hanging out and running around. Cleaning staff all over-talking. Room dirty. Went to bed @11PM and pounding on door next to us and couple screaming and fighting and child crying. After 15 minutes of this, we pack up and go to desk. Wait 20 minutes and nobody comes. Go back to room and leave first thing in AM.
Well, when we got there the staff where nice. But the carpets to the rooms where very stained. It smelt like someting was damp and when i opend the room door, it stank. It smelt like mold or somthing had been left wet in there for days. My hubbie had to get a different room. It was much better but i would not stay there again with my family. Sorry to say as the staff where nice but it was just not kept up. I know it in an old town but if your offering a service, make it a good one. Thanks
The Holiday Inn in Downtown Wilmington should be ashamed of itself. First of all, the hotel was completely misrepresented on the internet. The lobby, the halls, and the room were drab and not clean. The cleaning staff's equipment was present in the halls all throughout the day and night of our stay, but I do not think they were utilized on the rooms. The pool and hot tub were not heated. The staff was unprofessional and not courteous. The only positive thing I can write about this hotel is its proximity to Colonial Williamsburg and Busch Gardens.
HOUSEKEEPING: Lack of towels-No dusting/sweeping-Lack of Amedities. Door left ajar a couple of times after maid service. No HBO schedule for July.SERVICES: Elevator works only 5 of 7 days-Lobby's complimentary coffee only get filled once in the morning!-One ice machine of three works 30% of the time. One room got flooded and ran into the indoor pool (where did the water come from?
This is the nastiest Holiday Inn we have ever stayed in! The red tile floors and many sections of carpet were absolutely filthy! The pool water was cloudy and puddles of dirty water surrounded the pool. The carpet in the room and the elevator looked like they hadn't been vaccumned in weeks. The bathtub had hair in it and there was mold on the shower curtain. I wouldn't stay at this hotel if it was free! We spoke with the manager soon after arrival, but saw no chnge in the 2 days we were there.
The elevators needed a lot of work, the elevators only worked half of the time. A couple of people got stuck in the elevator for a half of an hour they had to call the fire department to get the elevator to work and that wasn't the first time that happened. Also the breakfst was ok, the scrambled eggs could bounce they had a big assortment of food. They have temperpedic beds, and nice bathrooms but when you take a shower it would flood the bathroom and sink area. I would probably go there again if they fix all of those mistakes!
We were very disappointed. The hotel needs major updates. The lobby, pool and other areas were very run down.
Mas Latour Lavail is a GORGEOUS renovated villa. It only has 5 rooms total so you practically have the entire place to yourselves. The owner lives on the property and is exceptionally friendly. The staff is so kind and helpful and went out of their way to help our group of 9 with three small kids. The hotel is out of the main city and you will need a car or taxi to access. It is down narrow roads (sometimes dirt) depending on which way you approach. I was a little nervous driving there at first given the roads, but was pleasantly surprised upon arrival at how beautiful it wad despite the remote location.
nothing At first we was try find this hotel about 2 h Direction is wrong. Very small room and bathroom It is smaller then on sailing yacht. In water was too much chlor smelling everywhere. Very noisy. This night was terrible.
None Small bedroom , small bathroom , no lift ,
Beautiful location, exceptionally clean appearance, easy to find, realaxed atmosphere. Both a buffet dinner and an an a la carte menu were displayed outside of the dining room for a 7.30 p.m. start. We waited until the start time only to find out that the a la carte menu was not being offered. We only wanted a small meal and after having a drink at the bar, a drive downtown was not an option. The walk was a long way.
Nice basic hotel, clean & beds are comfortable. T.v with English channels. Good budget hotel for someone who will not be spending much time in room and just needs somewhere to sleep. On-site parking with no additional charge.
That the security agent was king enough to help us out with the code of the door that didn't work. That it didn't have someone at the reception 24/7.
Idealy placed enroute to Spain. Affordable,Comfortable. To be highly recomended Limited directions but found easily by downloading the TomTom app for Buffallow Grills as one is ideally placed opposite.
Good location, low price, parking Strong smell of chemicals (disinfection ?) in the room, quite difficult to find when going from highway A9 (exit 42) - remember to print a detailed map !
staff were helpful. do not like ground floor rooms - i should have mentioned it on the booking. really nice though - private and quiet, will go back. hated the set menu at the weekend - i like a la carte - vegetarian and eat little. did not ike the constant hoover in the pool as i like to swim.
The quality of the room was good. It was amazingly quiet and calm despite it's location on the edge of Perpignan. The food served up in the evening looked and smelt excellent, but was too expensive for our budget and we had allready had a big meal at lunch time!! However, we would have no hesitation to stay at the hotel again, and you never know we might even eat in the restaurant!!
The food was at a very high standard
Very little, the room and bathroom were clean. There is a restaurant which is an enormous part of this hotel, it is run for the benefit of local business people but is the only on-site source of food for the hotel. Room service is only available when they say it is. The managerial staff at the restaurant clearly do not enjoy guests from the hotel eating there and expect the worst tables and cold service. The restaurant tables surround the pool on three sides, which is not shown in the pictures and you are not allowed to swim in the pool before 9am or after 7pm. If you swim between 12 and 3pm, expect an audience of local businessmen to watch and comment. The gardens shown also host functions, during lunch and in the evening. Basically, holiday guests are suffered but not really welcome
The surroundings, food, rooms and staff were fantastic. The staff were so accommodating, we were able to arrange a dinner party for 15 pesons with one days notice. Did I mention the staff were fantastic!!! A comment only, is that this hotel isn't central to the town (only about a 5min drive). this didn't affect us but may be of interest to others.
Excellent Restaurant Very good Ambiance
Food in restaurant was very good. Overall very nice room and hotel in general was quite nice.
Every thing was perfect ,the team very friendly and helpfull ,we had a fantastic room ,with a beautiful view ,ademas el restaurant estaba excelent
excellent food and service, nice surroundings, attractive rooms difficult to find, saw little of their claimed park and wildlife.
location and the excellent restaurant refurbishment of the room is a bit outdated
The facilities and staff were great here. A gymnasium, swimming pool, sauna and wellbeing centre were a plus too. Food was excellent. The hotel was like an oasis in downtown Perpignan. Away from the continuous through traffic which we did not like! Near to the Pyrenees and the coast without having to drive through the town centre! When we first arrived at the front it looked like a motel stuck in the middle of an industrial site with some parts being developped. But when we drove around the back to the reception and walked through the doors, our opinions changed.
New hotel, fresh and easy acces from the motorway. Parking and internet connection included in the price The price is much too high for such location (140 Euro/night) and such hotel. The room are quite small but the bathroom is definetly too small. The swiming pool is more a great jacusi than a real pool as it is so small.
Very good service, central location in Beziers that needs only one nights visit Cost effective recent makeover of hotel
Staff welcoming and friendly. great car parking. Restaurant food very good but over priced.
The hotel is in excellent condition, the pool was lovely and the staff were wonderful. Location - you need a car to get to the hotel - the web-site description suggests it was near to the centre of Perpignan, whereas in fact it was a 10 minute drive. Certainly not walking distance.
The hotel was very delicate with good facilities. The excercise room was a good thing! Thje personnel was friendly and very serviceminded! We definitely would like to come back! Absolutely nothing!
clean, well furnished, free internet
Comfortable,friendly (except Restaurant) Location - this is well out of town in a Commercial/Business area . Restaurant was mediocre and expensive
Room was fine. City view was a worksite but the pool side was very nice and the food was fantastic. Not really. All was pretty much OK. Staff were very helpful and quite jolly.
Excellent hotel. Staff were most friendly and helpful.We had a few wonderful days in La Fauceille. None
Good price, free parking places near the hotel breakfast
very friendly proprieter and his family. Made us feel very welcome. better lighting in the bathroom would have been good.
Near the city centre and near the university. Very nice staff. The room was not very large but it was clean.
Hotel was clean and staff friendly. room and general facility was poor. Security poor.
We arrived at the hotel planning to stay for three nights. The staff was very pleasant and helpful, the room (which had apparently been recently renovated) was of typical French dimensions (I.E., small), clean, and the bathroom was nicely equipped and also clean. The only indication of needed work was some peeling paint on the wall above the shower. The towels were also a little threadbare but very clean. But, we had to check out after one night because the bed was the hardest we have ever encountered. (During the night I actually checked to make sure that I was not sleeping on a board covered with a thin pad.) We checked with the staff and they said that all the rooms had been redone and contained the same beds.
very thin walls you can hear the other even when he goes to toilet
Small, friendly hotel No tea or coffee in room
staff were very friendly, spoke good english and gave good infomation. free wireless internet.
from the moment we booked in the staff were excellent and made us feel very welcome
the staff and the breakfast The room is not large
Friendly, helpful staff.
easy access to centre of city parking on Saturday remote from hotel
The Hotel has a good location. The breakfast was plentiful including exellent fresh fruit salads.The room was well appointed and quiet. The quality and crispness of breakfast bread and pastries were below our expectations for France
Breakfast, central location No, I will go again
V. Nice breakfast Smoky smelling room
The hotel is ideally located for the town centre, the rooms are on the small side with a small window so is dark. but clean, the bathroom was adequate and clean the biggest critism would be the corridors it has led lights and is very dark, the hairdryer did not work.
The location was ideal and the staff were very pleasant and helpfull There was no restaurant facilities other than for breakfast. The car parking facility is very tight and difficult to manouvere in.
It was fairly central, good quality hotel. Free public parking nearby overnight. Tourist office at other end of the park. No tea/coffee making facilities in room.
We found it to be comfortable and convenient. Very attentive staff. We booked for 1 night but actually stayed for 4 nights as we found it a nice hotel. The golf course was poor and the golf staff inefficient. We hired clubs which were about 50 years old and were badly cared for. The golf experience overall was disappointing and very expensive. We have played on some of the finest courses in the world for less money.
Nothing Very dated hotel, expensive facilities, horrendous decor
Nice pool, good location close to beach, but too far from town centre and bars/restaurants etc. Food in restaurant not great, limited choice and expensive small rooms, poor view, not the best for more than 1 night
location to beach/ and road network to other cities for site seeing /
We stayed at the hotel in late November - very much 'off season'. Although the web page boasted a choice of 3 restaurants, none were open in the evening and the bar was also closed. The hotel is away from the town so there was nowhere local to walk to.
Basically only the position of it, the rooms were O.K. too but lacked facilities The staff were not very helpful, there was not a service around the poolside for drinks and snacks etc. The waiting staff in the Eagles restaurant for luch time food were downright rude and ignorant. We would not stay there again.
The sofa bed smells bad.
Not much I'm afraid I stayed there expressly because an airport shuttle was indicated yet no shuttle or shuttle stop was evident when I arrived at the airport. Also, the TV didn't work properly, clealy something that was not a new problem yet hadn't been addressed by the staff.
The rooms were well equipt (except for plastic coffee cups) and large. The rooms were also kept very clean. The bar area was not really for relaxing in - more for eating and very bright. The sat nav directions are no where near the hotel.it is also a long way from any town so walking anywhere is not an option
The hotel was old fashioned and needs to clean up. The rooms with 2 children even if they are for free are small. Mind your head in the hotel!.The ceelings are low.
Ease of use Insufficient towels for 3 people
Modern hotel with stylish bedrooms. They accepted our dog and did not charge for her. The cafe was open when we arrived at 10pm which was good. However the food was terrible. We asked the reception staff for help in locating another Novatel further along our route to Calais the following day and they could not offer any help. We eventually stayed in a Holiday Inn Express which was much better. The mattress was quite firm and sheets were harsh and irritated the skin.
Helpfulness of staff. General air of efficiency
That it was close to the city and beaches (and rugby ground)
nothing The absence of elevator and the very small surface of the room
Room Hotel in middle of upgrade. Pool Full of debris. Dust everywher. Noise through the day
Convenient location out of town with very good facilities and with good size rooms that were keep very clean. Bar service was a little hit and miss with no service on sunday night!
There were some decent places to eat nearby and luckily there was an adequate bus service. The room was fine with decent faclities. Hotel was undergoing extensive refurbishment and the pool was dirty. We were not advised of this - also we felt we wre too far from town as we had gone to watch the Rugby
The staff was very helpful, the room was clean and comfortable, the food in the restaurant was excellent. I chose the hotel because it is a short walk from the university which was convenient for me, but it is situated in an uninteresting suburban shopping area - no mediterranean charm at all.
Professional and friendly staff. Excellent food and good outside eating area overlooking pool and mountains Restricted menu
Convenient location to visit family in the area. Not close or convenient to anything else in the city of Perpignan without using a cab.
Renovations taking place
The location was quiet which is what we prefer, We were able to get a taxi to take us where we needed to be. The renovations did not interfer with the enjoyment of our stay
Why were not informed that the hotel was only half built
The spaces for sitting; the pool and surrounds;terrace dining; a comparatively large room with excellent bathroom; general design and ambience. The location was off putting. No opportunity strolling out in the evening. Information on buses not always accurate, though we used them once we got a timetable from the tourist office. Hotel menu limited for dining and few local alternatives.
Staff obliging and friendly No
This hotel was discounted and good value Although I stated my husband is disabled and would like a room on the ground floor or near a lift, this did not happen at ny of the hotels booked with you!
room was clean and the staff good not central to the city centre
The lady who took care of my room clean was very honest, she reminded me that I had coins on my bed. I didn't know they are not in the habit of tipping. Also, people at the front desk were very nice. It was hard for me to communicate at the front, all of them expect the nice African guy in the night, didn't speak English.
Highly recommended. Good and friendly restaurant. Directions from autoroute need clarification.
took dogs so was convenient. being in independant 'chalets' and having car parked outside the door. charged €5 per dog to have in our small room. Not a lot of places for dogs to run nothing nearby, in residential area. food was adequate but chef tried to fob me off with less that entitled to ie what was in the picture, but when i asked they brought it to me, breakfast was lacking in choice lot of money for what it was. three tiny pieces of cheese for dessert, no crackers for €7 overpriced.
The Hotel is situated directly next to a Toll station, which is very good for a stopover. The swimming pool. Good value for money applies to the restaurant, too. Das Hotel liegt direkt an einer Mautstation, sehr gut für einen Zwischenstop. Der Pool. Gutes Preis- Leistungsverhältnis, trifft auch für das Restaurant zu. Rooms a very small. Poor selection of TV channels. Poor breakfast buffet. Sehr kleine Zimmer. Sehr kleine Auswahl an TV Sendern (Sat 1 als einziger deutscher Sender). Das Frühstückbuffet ist nicht sehr umfangreich.
near a motorway and located far from town centre
This is a very convenient hotel for our purposes and allows us to visit family in Villeneuve de la Raho with the least inconvenience. We have used it frequently and have always found it in the best of condition.
Staff very helpful and pleasant. Food especially the Buffet were excellent The directions are not clear on the print out booking