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THE BUFFIE WAS NOT GOOD
The room was clean & updated. The mattress was super comfy. Buffet: the breakfast items I chose were not good. The scrambled eggs were swimming in "egg liquid". I carefully scooped from the top to avoid having egg soup. -- I loved that there was an option for chicken fried steak, but it tasted really bad. -- the cheese blintz' were hard and cold. On the bright side, my potatoes were edible. Bar staff: I love video poker and visited both bars. The bartenders at BOTH were super slow (not at all crowed at the time of day I sat down). i can handle slow, but I was super dissatisfied with their lack of friendliness and personality. Casino area: the carpet needs replacing. Bad! Even with all the colors and intricate design, I could see how dirty it was. It also seems to be falling apart. Valet: we waited 70 minutes for our car! Yes, 70 minutes!!! Drive the extra 1.5 hours and just go to Vegas.
Very nice room, full bathtub and a view of the river. Rapid check in and check out. The Harley event staff closed oversized parking for our small RV and neither the event staff nor the valet was helpful; they said the only option was parking across the street in an uncontrolled lot. The buffet was poor with several items not properly warmed.
Rooms were clean. Good rates Cigarette Smoke was overpowering
A great place all around.
just one word say everything EXCELLENT'' HOW CLEAN WAS THE ROOM.
Disappointed. I arrived to find my king bed reservation had somehow been changed to a two queen bed reservation. The room when I got to it was not had not been cleaned and it look like somebody had rolled around on each of the beds as well as the luggage cover that is placed at the bottom of the bag was missing for both beds. Also the shower fixture Please do come off the wall and you could see the hole where the showerhead came to the tile. All in all I was very disappointed with the whole stay.
Very clean Everything
Clean place with all the table games. No room service. We wanted breakfast in bed and they didn't have an option for that. Very disappointing!
The Aquarius casino is one of the bigger and nicer casinos on the Laughlin strip. They had a great band play, Sam Riddle!! We watched them play both nights for free, anywhere else performers like that you'd pay to see. The hotel part of the casino is kind of basic, our room was clean but the hallway to our room was filthy. Dirty carpet, and looked as if they hadn't vacuumed in a week. We were there for the 4th of July so I understand it was a very full and busy week. They have a new waterfront pool that was very full at all time, but it was 115 degrees, so I understand
The beds The staff very unprofessional, Acted like they were being put out of there way, both at the front desk and the Outback, When spending the extra money for a river view, you get a parking lot view but it you walk to a side window you can see the river, nothing like the picture they show...
I paid the fee for a crib and they never brkucht it up; when I called the front desk they said the last guest returned it broken. I appreciate them not sending a broken crib to my room but it would've been nice to have been notified rather than to wait until I called and reminded them I needed a bed for my baby. Need to double check my statement next month to make sure they refunded the fee.
The room was Spartan but nice. The décor was not like the pictures. the roof was low giving the room a cell like feel. We had fun though. The bed was comfortable and the TV was nice and clear. The room was clearly not designed as a king room. there was a large area of unused space by with no seats or couch. Wall out lets to charge cell phones were hard to get to. The window shade did not fully open.
Great value, nice beds renovated rooms. Not used to being around so many smokers. Yuckkkk!
The price. The location. The pool. The drinks. The food. And oh yes, the price. Nothing. Exactly what I expected for a November weekday night. Nobody there except the older snow birds. I had the pool and hot tub practically all to myself.
Loved the room and bed - very spacious The staff - especially check in - extremely slow. Had many people standing in line - and it didn't appear to bother them at all. It was nearly a half hour to get checked in.
Passagio Italian Restaurant is good, our waitress Mary was excellent! Arrived on Monday, lack of staff. Waited over 15 minutes to check in. No free wifi. Room was very warm, a/c did not work well.
The Beds and pillows were comfy in my opinion I slept really well. the staff was good about cleaning the room and making sure we were stocked. alot of the staff were friendly when I had questions and answered me honestly. Overall between my pros and cons my stay was good and fulfilled most of my needs. No free wifi for room (thought the ad listed it did for rooms) Elevators constantly needing fixing during my stay. (but they attended the needed repairs asap so can't complain) Wish I didn't have to walk so far to get to the front desk from my rooms i felt like they were a bit far compared to many other places i've stayed at.
The staff were friendly and helpful Too many problems with the room. Eventually had to change rooms due to numerous plumbing problems. Bed very uncomfortable and rooms not nice at all for being recently remodeled.
While most people stay to go.to the casino, this place is also a great place for boaters. Ample parking, good food, and clean comfortable at a good price. Get a free VIP card for good food deals. Older property, so gets smoky.
I like the value, the location, most of the staff, the accommodations, the pool, the entertainment, and for the most part, everything about this hotel. I stay here often. Sense I stay here so much and don't gamble, I take advantage of everything else this place offers. I rarely travel with my kids, but this time I did. There are a few things that need to be looked at. The first is the fees. It may be time to offer free internet in the rooms. I believe all your competitors offer that. And their nightly rates aren't much higher than yours. Second is the local calling. One dollar for a local call? Really? And there is no mention of that fee anywhere. Not on the phone, or in the guest book, or when signing in. Third is your pool staff. I don't know if it's the sun, or the heat. But the day staff has lost their minds. The night staff is incredible. I was sitting with separate hotel guests on 3 different days. Each day we loved the entertainment of the day staff. They were so friendly until someone came into the pool area with a bag or even a drink. Then it was all out interrogating. Even if you purchased a drink on the premises, you couldn't bring it into the pool area while the pool bar was open. They were telling patrons to dispose of their drinks before entering or to just leave. Really? Your signs indicate differently about drinks purchased on or in hotel property. I think more training is required. Or a better fence installed since everyone turned away was passing drinks through or over the fence anyway. But the entertainment was priceless. I believe the people that I was sitting next to were posting the videos they were taking of the daytime pool staff being so crazy about the drink rules and yet trying their hardest to be so accommodating. Hats off to the night staff. Very accommodating and following your pool rules. Not making anything up along the way.
Close to everything in walking distance The pool location, if you don't get out to pool between 10am and 1pm, you will not get sun as it goes behind the promenade tower, the pool are should be for guests to enjoy all day...not just a couple hrs
Casino was fine but rooms could use some updating. Need to get better shower heads and extra covers...Get rid of the popcorn ceilings. Better attention to details.
Staff The rooms need a good referbish.
Location 1hour and 5 minutes to check in. Took 30 minutes to get coffee in the morning.
The rooms were very clean and more room, very quite and enjoyed ourselves with our family spent time with family for the new year. Thank you very much for accommodating us. Happy New Year!. What I did not like was, there was no refridgator and a microwave.
Location Rooms are dirty and outdated. Mold in the shower.
The rooms where old looks like they furniture was there since the 60's they need to update the rooms.
large clean rooms with comfortable beds would like to have more dining options
We loved the river walk but you can not access it from the hotel. You have to go out the front door and go around the building to get to it. Check in took way to long. Our room smelled like smoke. It was too far from the exits and we asked for a refrigerator and didn't get one until we called and asked for it again.
Microbrew b pub Little bit dirty
Some folks in our group had cockroaches in their rooms. I would not stay there again, nor recommend it.
We had a big group and the hotel accommodated us with joining rooms when we got there. The staff were very friendly and did what they could to make your stay nice. The decor was a little outdated in the rooms, and it could use a touch up on paint. There were scuff marks on the walls. Otherwise it was great!
Brewery. Botched reservation. Semi rude front desk. Room keys did not work well. Confusing to find my room. Parking is terrible.
CLEAN ROOM GOOD SERVICE FOOD WAS GREAT... I WOULD PREFFER RIVER VIEW ROOM BUT HOTEL ROOM SOLD OUT
Convenience No coffe pot, microwave in room
it was quiet in our room. no free wifi
The price was incredible and the room was nice and quiet. No issues whatsoever. I will stay there again. Buffet was pretty disappointing but I'm generally not a buffet fan.
The room overall. Cleanliness The pool was too cold. Not enough towels in the rooms.
We were accommodated nicely and the restaurant choices were awesome. I had my whole family stay at edgewater for a cheap price and we all got to walk the river strip and enjoy the nearby casinos because we were right in the middle of it all. What I did not like however was that the Inferno was not open on a Saturday night which is a big deal considering it was the only club in the hotel. I also didn't like how some of the other little places like the sports bar and such were not open.
Price and value Beds were ah little squishy
Room was clean and beds were comfortable. Staff was friendly. Older hotel but it suited our needs. Smokey and dark
good price for room smell throughout casino, hallways,time for new carpet
Thw hotel is conveniently located. Paid Wi-Fi. There is an added daily fee for Wi-Fi. That should not happen in the 21st century. Even budget hotels offer free Wi-Fi .
Check in was very helpful , despite a mix up on my end ---wonderful stay
The hotel was listed like "pet friendly" on Kayak so I booked it and when I came for the check-in they told me that they were not pet friendly at all. So I'm pretty furious ! I was driving for a long time, I am on a low budget and I didn't get a refund. I had to sleep in my car, thanks a lot. Nobody could help me : the hotel just told me to contact the site and when I called, Nobody was able to help me neither. I booked the room just a few minutes ago before I came for the booking. The hotel or the reservation site should have a customer policy in this case. I often booked rooms with Kayak and I never had troubles, when it's listed "Pet friendly", it's really pet friendly. It's already difficult to find pet friendly hotels so if I can't trust your informations I don't know why I will use your services anymore. Anyway I paid 25$ to sleep very bad in my car in a parking lot, thanks to the Edgewater and Kayak who gives false informations.
Lots to do besides gambling Antique car museum-River taxis-jet ski rental ect...
The rooms seemed a bit bigger and the bathroom was nice and clean We loved the non smoking tower and section in the casino!!!
People were very rude Staff were very rude
The staff were good very helpful and nice. I didn't like that there was nothing good to eat late at night at least a Mcdonald or Jack in the box. Didn't like that you had to leave the card in and charging 2 dollars for room key not good.
The casino is great! Gives you many options to choose from. The indoor and outdoor activities are plentiful and the customer service was beyond perfect. My family whom stayed in harrahs were amazed at the great customer service offered here. NA
What we liked about our rooms, as we traveled with young kids including a one year old, is that our rooms smelled clean and we didn't get the hint of cigarette smoke smell as we did at another hotel. Cleanliness is always important but not everyone gets it right to the air. We were in a non smoking area and that helps.
One maintenance man was the only staff that actually cared about customer service. disgusting rooms, Dirty towels left on the floor no sheets on the bed! our reservations were not as requested then we had to move rooms three times with small children, our stuff seemed out of place in the room and when we looked a credit card gold ring and cash had been stolen! We had the only keys to our rooms! No refrigerator unless you request early and it s $10 per day fee. After calling security to report the theft we called the management they Said they could not help in any way! Because we called security they say the now they have no control! Even though this was a manager I was speakingThe were not willing to comp anthying not food, boat tickets, arcade tickets, movie passes, bowling or even any one of our four night stay!
Took forever to check in!!!!!!!!
It was dissapointing to not have any exercise facilities at the hotel!
-The elevators was a BIG issue. -Long line -Elevator stopping at each floor -Elevator malfunctioning FIX IT
I originally went for the Mountain view room, since it was a lot cheaper. The hotel employee were really nice and courteous, they gave us a river view for no charge in the North tower. The hotel room was very nice, better than I expected. I had an awesome trip, even rented a couple of jet skis.
variety of things to do when not gambling. Good price showing its age. Could be more modern