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Disappointed. I arrived to find my king bed reservation had somehow been changed to a two queen bed reservation. The room when I got to it was not had not been cleaned and it look like somebody had rolled around on each of the beds as well as the luggage cover that is placed at the bottom of the bag was missing for both beds. Also the shower fixture Please do come off the wall and you could see the hole where the showerhead came to the tile. All in all I was very disappointed with the whole stay.
Very comfortable bed. Nice view of the river. Nothing
The beds The staff very unprofessional, Acted like they were being put out of there way, both at the front desk and the Outback, When spending the extra money for a river view, you get a parking lot view but it you walk to a side window you can see the river, nothing like the picture they show...
The room was clean & updated. The mattress was super comfy. Buffet: the breakfast items I chose were not good. The scrambled eggs were swimming in "egg liquid". I carefully scooped from the top to avoid having egg soup. -- I loved that there was an option for chicken fried steak, but it tasted really bad. -- the cheese blintz' were hard and cold. On the bright side, my potatoes were edible. Bar staff: I love video poker and visited both bars. The bartenders at BOTH were super slow (not at all crowed at the time of day I sat down). i can handle slow, but I was super dissatisfied with their lack of friendliness and personality. Casino area: the carpet needs replacing. Bad! Even with all the colors and intricate design, I could see how dirty it was. It also seems to be falling apart. Valet: we waited 70 minutes for our car! Yes, 70 minutes!!! Drive the extra 1.5 hours and just go to Vegas.
The river view was good, beds were comfortable. Toilet barely flushed. Shower didn't drain, had to turn off the water when lathering up and then turn back on to rinse off several times to avoid standing in dirty water. Would take about 15 minutes after complete for excess water to drain after showering.
Nice, big, clean room (with river view) Super nice and helpful staff...
just one word say everything EXCELLENT'' HOW CLEAN WAS THE ROOM.
Very clean Everything
Rooms were clean. Good rates Cigarette Smoke was overpowering
THE BUFFIE WAS NOT GOOD
Clean place with all the table games. No room service. We wanted breakfast in bed and they didn't have an option for that. Very disappointing!
Great value, nice beds renovated rooms. Not used to being around so many smokers. Yuckkkk!
Loved the room and bed - very spacious The staff - especially check in - extremely slow. Had many people standing in line - and it didn't appear to bother them at all. It was nearly a half hour to get checked in.
Friendly, helpful employees--from the gentleman in security with the impressive moustache to the nice young lady at check-in to the friendly room attendant. Room was fine for the price--comfortable mattress & adequate lighting. Room seemed very clean other than a few stains on hall carpeting. [I stayed after a major event, so it probably takes a bit of time to implement the clean-up throughout the entire property.] Nice variety of dining options available; parking garage (no extra fee) is included. The pool area is great. I didn't try WiFi. I prefer an in-room mini refrigerator for my water, but I know casinos rarely offer them. I didn't notice a health club, although the pool is great.
The Beds and pillows were comfy in my opinion I slept really well. the staff was good about cleaning the room and making sure we were stocked. alot of the staff were friendly when I had questions and answered me honestly. Overall between my pros and cons my stay was good and fulfilled most of my needs. No free wifi for room (thought the ad listed it did for rooms) Elevators constantly needing fixing during my stay. (but they attended the needed repairs asap so can't complain) Wish I didn't have to walk so far to get to the front desk from my rooms i felt like they were a bit far compared to many other places i've stayed at.
Still a great place for little cost. It was a weekday night so it was pretty quiet. I will always recommend this place What I didn't like this trip was the hot tub was closed. I go to this place so frequently they have to do maintenance sooner or later. So I wouldn't hold it against them.
Close to everything in walking distance The pool location, if you don't get out to pool between 10am and 1pm, you will not get sun as it goes behind the promenade tower, the pool are should be for guests to enjoy all day...not just a couple hrs
Cheap Old Archaic
Another great stay! Had my younger children with me. Everything went well. I really have nothing bad to say about this stay. I liked everything. What could be better is more pool furniture. It's hard to use the pool when you have to sit on the ground. I'm just not sure if it's really justified. When I stay in the winter months there are few people in the pool.
The staff were friendly and helpful Too many problems with the room. Eventually had to change rooms due to numerous plumbing problems. Bed very uncomfortable and rooms not nice at all for being recently remodeled.
While most people stay to go.to the casino, this place is also a great place for boaters. Ample parking, good food, and clean comfortable at a good price. Get a free VIP card for good food deals. Older property, so gets smoky.
Casino was fine but rooms could use some updating. Need to get better shower heads and extra covers...Get rid of the popcorn ceilings. Better attention to details.
The price. The location. The pool. The drinks. The food. And oh yes, the price. Nothing. Exactly what I expected for a November weekday night. Nobody there except the older snow birds. I had the pool and hot tub practically all to myself.
Price and value Beds were ah little squishy
Thw hotel is conveniently located. Paid Wi-Fi. There is an added daily fee for Wi-Fi. That should not happen in the 21st century. Even budget hotels offer free Wi-Fi .
Convenience No coffe pot, microwave in room
The hotel was listed like "pet friendly" on Kayak so I booked it and when I came for the check-in they told me that they were not pet friendly at all. So I'm pretty furious ! I was driving for a long time, I am on a low budget and I didn't get a refund. I had to sleep in my car, thanks a lot. Nobody could help me : the hotel just told me to contact the site and when I called, Nobody was able to help me neither. I booked the room just a few minutes ago before I came for the booking. The hotel or the reservation site should have a customer policy in this case. I often booked rooms with Kayak and I never had troubles, when it's listed "Pet friendly", it's really pet friendly. It's already difficult to find pet friendly hotels so if I can't trust your informations I don't know why I will use your services anymore. Anyway I paid 25$ to sleep very bad in my car in a parking lot, thanks to the Edgewater and Kayak who gives false informations.
The room overall. Cleanliness The pool was too cold. Not enough towels in the rooms.
We walked into the restroom and were greeted by a shower full of scum and mold
Room was clean and beds were comfortable. Staff was friendly. Older hotel but it suited our needs. Smokey and dark
After reading some of the other reviews, I was very happy to find that my room was clean and comfortable. I was in the Sedona tower. Also had several choices for dining. The casino was also better than I expected. Very costly, no matter what you chose to do. And as with all casino hotels, no refrigerator no microwave so you have to eat out every meal. Although the staff was friendly and helpful, it seems that they need a bit more work on how to staff. During busy times they were shorthanded pretty much throughout the whole hotel/casino/restaurants.
it was quiet in our room. no free wifi
Check in was very helpful , despite a mix up on my end ---wonderful stay
The price was incredible and the room was nice and quiet. No issues whatsoever. I will stay there again. Buffet was pretty disappointing but I'm generally not a buffet fan.
good price for room smell throughout casino, hallways,time for new carpet
We had a big group and the hotel accommodated us with joining rooms when we got there. The staff were very friendly and did what they could to make your stay nice. The decor was a little outdated in the rooms, and it could use a touch up on paint. There were scuff marks on the walls. Otherwise it was great!
Staff The rooms need a good referbish.
Brewery. Botched reservation. Semi rude front desk. Room keys did not work well. Confusing to find my room. Parking is terrible.
The rooms were very clean and more room, very quite and enjoyed ourselves with our family spent time with family for the new year. Thank you very much for accommodating us. Happy New Year!. What I did not like was, there was no refridgator and a microwave.
Location 1hour and 5 minutes to check in. Took 30 minutes to get coffee in the morning.
The rooms where old looks like they furniture was there since the 60's they need to update the rooms.
Microbrew b pub Little bit dirty
I loved that the staff was so nice and friendly, everything was clean and looked so nice.
Some folks in our group had cockroaches in their rooms. I would not stay there again, nor recommend it.
large clean rooms with comfortable beds would like to have more dining options
We loved the river walk but you can not access it from the hotel. You have to go out the front door and go around the building to get to it. Check in took way to long. Our room smelled like smoke. It was too far from the exits and we asked for a refrigerator and didn't get one until we called and asked for it again.
The casino is great! Gives you many options to choose from. The indoor and outdoor activities are plentiful and the customer service was beyond perfect. My family whom stayed in harrahs were amazed at the great customer service offered here. NA
The rooms seemed a bit bigger and the bathroom was nice and clean We loved the non smoking tower and section in the casino!!!
What we liked about our rooms, as we traveled with young kids including a one year old, is that our rooms smelled clean and we didn't get the hint of cigarette smoke smell as we did at another hotel. Cleanliness is always important but not everyone gets it right to the air. We were in a non smoking area and that helps.
People were very rude Staff were very rude
-The elevators was a BIG issue. -Long line -Elevator stopping at each floor -Elevator malfunctioning FIX IT
variety of things to do when not gambling. Good price showing its age. Could be more modern
The staff were good very helpful and nice. I didn't like that there was nothing good to eat late at night at least a Mcdonald or Jack in the box. Didn't like that you had to leave the card in and charging 2 dollars for room key not good.
Took forever to check in!!!!!!!!
It was dissapointing to not have any exercise facilities at the hotel!
I originally went for the Mountain view room, since it was a lot cheaper. The hotel employee were really nice and courteous, they gave us a river view for no charge in the North tower. The hotel room was very nice, better than I expected. I had an awesome trip, even rented a couple of jet skis.
One maintenance man was the only staff that actually cared about customer service. disgusting rooms, Dirty towels left on the floor no sheets on the bed! our reservations were not as requested then we had to move rooms three times with small children, our stuff seemed out of place in the room and when we looked a credit card gold ring and cash had been stolen! We had the only keys to our rooms! No refrigerator unless you request early and it s $10 per day fee. After calling security to report the theft we called the management they Said they could not help in any way! Because we called security they say the now they have no control! Even though this was a manager I was speakingThe were not willing to comp anthying not food, boat tickets, arcade tickets, movie passes, bowling or even any one of our four night stay!
Lots to do besides gambling Antique car museum-River taxis-jet ski rental ect...