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Spacious room Carelessness of the staff. The reception girl forgot to give back our passports to us. Only after a few hours when I found that my passport is not with me, I returned to the hotel and get it back.
Excellent service, civility, very good food. All in all a very good place to stay
Nice hotel, no complaint. Hard to communicate with staff in English, otherwise it's perfect.
The room . Yes, it was one guy who work in the restaurant - so impolite-rude and the breakfast was so rudimentary , the same things all the day .
Well situated 10 minutes stroll from centre, near bus stop.All staff very helpful. Russian and German main tourist languages - limited English spoken. Comfotable well appointed rooms. Roof terrace a joy.Delightful park right opposite. My room overlooking the main street was very noisy
Good location, good value for money. Breakfast is good too. Beds are a bit hard (seems to be everywhere in Czech republic), we had a bath and no shower, showering in the bath was a bit inconvenient due to lack of mounting shower head and lack of screen, rooms bit simple.
All fine. Wi-Fi in rooms.
central in the city, friendly people, helpful staff
The hotel is very well located, the rooms and wc are big, and some of them have balcony. None of the hotel employees on weekend speak a word of english and don't make any effort to try to understand who doesn´'t knows german, the only foreign language they know. I'm still waiting to te extra pillow I've asked in my arrival. The week employees have a small notions of english and are very nice. If you don't speek german and don't have any sense of adventure better choose another hotel
The Hotel is very good, so is a service. Beautiful building, stylish restaurant and bar area. Excellent location. The rooms are good, but not the best. Although, the price for the room is more then adequate. Breakfast is very good. Free parking. Restaurant is good and stylish, but outrageously expensive for the place like Marianske Lasne. One can easily find a place for a dinner for a half of the price in Patriot.
Nice staff, large bed, good cuissine. Quite a noisy location.
Excellent experience! The accommodations, spa facilities and treatments, food, customer service and overall atmosphere of the hotel were excellent and enjoyable. It was nice to have the parking garage available. Good location for walking around Marienbad. I would definitely recommend this hotel for a relaxing weekend trip. The only comment regarding the room is that the carpet is starting to look worn.
Very nice and clean spa facilities (pool, sauna) as well as great bar. Average age of guests is probably around 70.
Great for relax weekend. We felt like we are in Germany and not in Czech Republic. Everything was on German, the stuff doesn't speak English at all. The room was great but the bed was very uncomfortable.
Hotel is nice and spacious Dinning room is too hot and creates an area for infection. Marienbad itself is gone history and there is for several month stomach flue in Marienbad. Guest must be informed about this,did not happen, as a result I cam home more ill then I went there for a cure
Nice interior in classic style helps to relax. Very good quality of bed linnen. Good equipment spa area.
Luxury, quiet place, convenient for city tour in Marienske Lazne The lack of inside garage to park the car
This was an excellent experience. Everything was all around superb, especially the staff who was most gracious. A Luxurious hotel and spa in a prime site above town, but also very welcoming, no stuffiness; absolutely comfortable. Great food variety & quality, too. Spa very very nice, but needed some more attention to cleanliness: others towels left behind in saunas, or cool pool not filled ahead of time in sauna room. Fixable.
hotel room, spa facilities service reception, food + service restaurant were quite poor for a 5 stars hotel. Also the hotel has no facilities for children
The hotel itself and the room (appartement) were great! Staff in restaurants and in the spa: in restaurant they were watching TV, service was fair and without any smile... in spa they were unpleasant and without any activity
Building, the room, place
cold water in swimming pool
We liked the location, look of the hotel, quality of czech cusine in the restaurant. Swiming pool was small and little rest area with not enough lounch chairs. With many children in the pool and around it was difficult relax. In addition the cost of the use (Czk260 per person) was not commensurate with the quality of the experience.
very nice location and nice hotel facilities
Wonderful hotel in a wonderful quiet location. Great large rooms and a good breakfast. Everything is at walking distance. Marianske Lazna is also much nicer then Karlovy Vary/ Park your car in a safe place. Ours was stolen during the day which was not the fault of the hotel. Just be careful.
Everything is great!!!
We were quite impressed with the Sant George Garni. Despite some language difficulties, the staff was most gracious and went out of their way to assist us with all our needs. The hotel itself is lovely with comfortable and spacious rooms, modern but with an old world charm. It is close to the main area of town yet situated across the park so that is both scenic and quiet. There is a bountiful gourmet breakfast buffet served in a delightfully bright and elegant breakfast room. We could find no fault in this hotel. Our stay there was one of the highlights of our three week vacation.
Large room furnished to a high standard, friendly and helpful staff
Clean, large and fairly quiet room, very decently furnished; large & modern bathroom; friendly and helpful owners/ staff, solid buffet breakfast
The hotel was very nice and conveniently located. We had a lovely room and the staff was very helpful.
We liked the position - it was in a beautiful setting, quiet and only 3 minutes walk to all restaurants and the centre. The hotel staff were very nice and the breakfast excellent. The room was large and spacious and tastefully decorated.
this was the second time we stayed at this hotel and it was excellent again. Good breakfast, very nice rooms, convenient location, friendly staff.
In english: Quiet,clean,comfortable,good atmosphere,good people owned the hotel,safe, cosey; very good breakfast;very near to the shops ! The mattresses !
A perfect hotel, very silent during night, good bedding
The staff were friendly and attentive, and the rooms and public areas were very clean and well maintained. The only minor issue is the later weekend start for breakfast, which meant that I could not take breakfast on one day.
Friendly Stuff We didn't like it, when we heard the baby crying and somebody else making noise duriing the whole night in the next door room. We couldn't spend our second (out of 2) night in quiet. We work hard all the time in Prague and just wanted to have a goo weekend.
Spa procedures based on doctor's examination, friendly and helpful staff both at the hotel and at the spa centre It would have been nice to have shower gel replenished without specifically asking for it.
the building look very old from outside but the room and the wash room were great.....the food from cafe and the breakfast also good.....nice place!
It was very comfortable, in a perfect location within Marianske Lazne. The breakfasts which were served in the room were delightful. And it has convenient parking. We would recommend this hotel to anyone we know. We were completely satisfied.
The location and the rate were very nice. The breakfast was very good. But i don't recommend a third bed in the room for a older child. The manager paid attention to satisfy us even if he coudn't.
Very large room, good quality for money
Excellent location, great breakfast in your room. Rooms tastefully restored. Parking in front of hotel was possible and w-lan was important to us. We'll go back. Bathroom very nice and brand new, but very small
excellent location, friendly staff, good breakfast
The personnel was very friendly. The rooms are big and clean. It is vey close to all SPA facilities.
The stuff, location and cleanliness of our room were excellent. The value for money is more than excellent, it is brilliant. We arrived at 02.00 AM but thanks to proper customer orientation, a person appeared while we were still securing we have arrived to right place. Thank you. Even if centrally located, to find the place was really tricky. Our car's GSM was not able guide us but fortunately we were able to use an external navigator with coordinates.
hospitality location frienlyness clean restored period property
The pool was great and kids loved to go there in afternoon. The apartment rooms are nice, clean and comfortable, location is great, you have two major super markets very close and the view to forest is fantastic. very peaceful place. Hotel restaurant had not much good food and the prices for the food are unreasonable. There is not enough parking space for the cars.
i went to agricola for useing masage,spa & healthy center of hotel but unfortunatly there is no service on weekend all staff couldn't speak english therefore i had many problem
It was very pleasent hotel for people thay like quiet hotel , thay don´t need internet no possibility to internet in all hotel
Prime location within walking distance to all sights, grand architecture and furnishing Breakfast service not very attentive, some items on the buffet needing more frequent refills, especially bread. Several technical problems all over the place would need a fix.
Very god value for money. The hotel is right behind the The Colonade. No own parking
This is very convenient family run residence, ideal for one-two week stay in the resort, very friendly and helpful staff, free and safe parking, good breakfast, some wellness facilities no negative remarks
The location is excellent, very quiet and comfortable, and still not far from the center of the city. Nice and clean apartments. I did not like that the bath towels were changed only after four days! We stayed exactly four days, so we had to use the same towels!
quiet, nice arrangement of the room and modrn furniture, very spacious,warm welcome and helpfull staff, good and plentifull breakfast, easy parking
we enjoyed the location and proximity to all sights no parking
Staff was very welcoming and the hotel is in very good shape and good taste in decoration. the best quality/price I ever had in CR! Even though the staff is nice they are not very professional. The room had some glitches that could be avoided: Broken shower head, Tv with bad signal, and a badly positioned tv. Breakfast is mediocre.
Very nice hotel, clean,excellent location,kind staff,they offered us free transport service train station-hotel and back. Everything was excellent in the Hotel, but outside the hotel, people in Marienbad do not like tourists,everywhere we had came we found unfriendly staff, finally we were charged for dinner and drinks 2 times in Park-Restaurant -club MAXIM.
Nice equipped rooms. Good breakfast. Good location. Unfriendly staff
The hotel was clean, in a very central position and very elegant. The comunication between reception and other staff of the hotel was terrible.
Good location, nice exterior, tasteful interior, average breakfast This poorly managed hotel did not offer us 4 star quality. Management is not interested in its guests and is not available to discuss complaints, verry unprofessional and inpolite receptionist. Other members of the staff (housekeeping and restaurant) in general were fairly friendly. Entrance cards for the room did not work, our booked room with balcony was not available and airconditioning did not work. Tables in breakfast room were not laid out unless one arrives as first guests, we had to ask every day for knives and forks and teacups. Technical matters (such as airco) were only picked up after days (one week after arrival we experienced one day with the airco operational in our room!)
It was perfect! Clean, comfortable, centrally-located, helpful staff, etc.
Everything: it is a well run, friendly, clean, well decorated, absolutley lovely place to stay.
The staff were very friendly and welcoming and it was never any trouble to take the time to explain attractions in the area and recommend places to eat and visit. The hotel location was close enough to walk to the centre and in the park but set back enough so that a very peaceful nights sleep could be enjoyed. The cleanliness was also perfect. Lovely small garden setting and outdoor area. It didn't bother us but could bother others, was the fact that the hotel had no lift. If you stay on the first floor then the climb is about 25 steps /second floor climb is about 50 steps.
Very nice place, calm, in nature. The appartement was beautiful and the decoration pleasant. The bed in the living room could be more comfortable.
I was very happy withthe accomodations. The staff was so pleasant and helpful and the room was very comfortable and spacious. It was like staying in a very nice studio apartment. Felt more like home than a hotel room and I would definitely recommend it to other travellers.
Staff were very friendly & helpful
Friendly compliant staff, spacious rooms, good food, very nice garden. Location a little bit far from center (20 minutes by foot) but we liked it. No problem with baby.
Helpful attentive staff. Excellent room & wellness facilities for the price Not for the disabled if they wanted to get to the town centre, very hilly
Very friendly staff, immaculate room, excellent pool, good value spa treatments by professional staff. Great location on a hill above Marianske Lazne next to the forest. Short walk into town. Would stay here again, definitely a more authentic and relaxing experience than Karlovy Vary. Restaurant food relatively uninspiring but very good value, healthy and friendly staff.
The hotel interior was beautiful and there was a lovely peaceful ambience.Staff very helpful and allowed us to store a heavy suitcase there while we travelled around Croatia.Rooms and bathrooms very goodGreat breakfast.Good location with trams running right past the door.
The car remote controllers do not work in front of the hotel!! Nobody knows why.... If you are Czech, ask the staff to calculate the price in Euro, not in CZK
Friendly welcome at reception. Good location facing park and proximity to colonade. Information about hotel retaurants (3) not clear. Public parking remote from hotel and no special rate for hotel guests available for stay under 3 days. No help with luggage on arrival or departure. Overall, I would recommend this hotel with a caveat.