Fantastic friendly atmosphere, excellent home cooked food, a lovely place to stay. Could not fault anything.
Excellent, first class The best B&B I have stayed in this year, and I have stayed in a few all over the country. When you get your windscreen deiced for you before leaving. Now thats what you call service. I will be back.
We received a really warm and friendly welcome. The food was extremely tasty and home made, from local produce. The garden looked really nice to sit out in, but the weather was a bit too cold. The fireplace looked inviting but unfortunately wrong season for it.
The host George is very sociable and is really helpful, chatty and supportive, he makes the stay that bit more than a room for the night
Owner very pleasant and helpful. Nice stay in an area rich with history.
Very friendly, really great people!
Very pleasant and helpful host offering advice on where best to eat for our evening meal.very close to M6 motorway for our further journey to North Scotland.
Quiet location at night. It was like spendig a night at a home of a friend. The improvised shower in the bathtube was not very useful.
Friendly, convenient Room was a bit small
Very welcoming, excellent service.
friendly staff, good central position The executive room was very small though well equipped.
Wasn't to pleased with room it said deluxe, wasn't very deluxe to me. Breakfast was awful think it was cooked in deep fat drier.won't be staying again. Breakfast and room
I liked the internal archtecture of the hotel.which was classic and tasteful. The sash windows rattle during the windy nights.
central position bed too small for 2 people
the location fo the hotel was fantastic
The ocation was good but hard to find The staff were not very friendly and when we arrived we had to get housekeeping up to clean the toilet, there was crusted grim under the rim, hey did fix as soon as we asked but it was obvious that it had been there for some time. On his I would not recommend
The log fire in the foyer as it was freezing weather at the time. A warmer more welcoming sitting area in the bar is necessary.
The welcome, the pool and breakfast
it was handy for the shops and the night life would deffinatly stay there again
friendly, helpful staff. Good food Hard bed
Staff.Overall very good stay.Thanks bathroom floor a tad grubby
Friendly staff A rubber mat for the bath to make it non slip.
clean,comfortable and somewhere to relax before retiring
No worries about time of arrival - open late. Free cash machine available. Clean, quite roomy. Too hot, and a certain amount of noise late into the night from adjacent petrol station. Also v. noisy plumbing!
The bathroom floor could have been cleaned better
The chill out factor and the staff The first room they gave us had no view but the manager had no problem in offering us a lake view free upgrade
Great location, great views, spacious well furnished common areas
The staff were friendly, the food (and service) was excellent and the location was perfect. The room was large (fell view) and comfortably furnished. All in all the perfect spot for a relaxing stay, and ideally located for touring the lakes.
Spectacular lake side setting with great drive in and out. Food expensive for the quality.
Excellent location,good views across Ullswater and close to good mountain walks.Relaxed atmosphere in hotel and friendly staff.
Pease and tranquil atmosphere Nothing
If you book into the hotel make sure you book lakeside views - Amazing. Slept with the curtains open so wouldn't miss the changing colours of the mountains and lake. Felt the restaurant menu had limited choice.
The hotel and staff were very pleasant. Heating in room was inadequate.
The Hotel had a fantastic location and view. It was very peacefull. We felt the single rooms in the hotel were very small.
location is excellent and the facilities quite reasonable the site advertised the availability of a wireless internet service. On arrival I was advised this had been inoperative for at least a week no alternative arrangements had been made and no aplogy or explanation was offered. The food and beverage offering was too formal although the quality of food was very good.
The hotel was value for money. The staff were efficient and it is in a great location. The room are a little tired and could do with upgrading. The evening meal was quite rushed.
the hotel entertainment
good location for walks plenty of hot water cheerful and generally prompt dining room service generous meal servings noisy bedroom (corridor and neighbouring rooms) meals overcooked and rather tasteless overcrowded main rooms and rushed/overworked staff coach parties
Superb location, extremely friendly staff, excellent meals, lovely ambience within the hotel - loved all the photographs and pictures in all the rooms and corridors and very warm facilities in spite of bitterly cold, snowy weather. Only criticism is we would have liked a shower or at least a shower attachment to the bath for hair washing.
The dining room had no character what so ever . The tables were to close together . The food was below average.
The service and friendliness of the staff was superb! Meals were excellent and served efficiently and politely. Staff on reception were professional and informative. Father Christmas (+ presents!) were a lovely surprise!! The age of the hotel meant that the floorboards were somewhat noisy and with the bed being very close to the bedroom door, we did feel as though other guests were walking into our room!! Otherwise great!! Also no "employee of the month" to reward excellent service from your staff!
The staff are freindly and always willing to help No
the efficiency of the staff and excellent restuarant
This was an excellent location and was very good value for money. All the staff were really helpful and made this a very enjoyable stay. The quality of the food was very good. The only downside was on our first night we were sat at the centre tables and these were very close to the couples either side so we didn't have any privacy. The tables on the outer walls were much better.
Excellent service - informative and friendly. Excellent food in the restaurant with lovely ambiance. Can't fault anything Nothing
The staff were very friendly and welcoming. The room was very comfortable and the en-suite was immaculate. We dined in the Almonds restaurant and chose the set menu at £20.95 per person. The food was delicious and represented good value. The cooked breakfast was very plentiful and tasty. Although there is no parking on site the nearby car park is less than a minute's walk away and free. Can't think of anything I didn't like.
Warmly welcomed and staff went out of their way to make sure we had everything we needed. Roms are comfortable and clean. On site parking could have been a problem, but the Hotel were able to provide us with a permit to park in a nearby public parking area.
Professional and efficient staff
shower room food staff cleanliness welcome and relaxing atmosphere too short a stay but had to get home for work
It is a very confortable hotel and the food is very good. It is also dog friendly which is a big plus.
Friendly staff Lots of small flights of stairs but in an old building that is unavoidable
warm welcome at reception Restaurant was temporarely closed due to refurbishing.
friendly and accommodating staff The bathroom was very small, hardly enough room to squeeze into the toilet. I asked for veggie breakfast and got a veggie sausage and er bacon! Not a luxury hotel by any standards but OK for what we wanted.
For our visit the location was very good.The staff were very helpful and the room was very comfortable.
A bit run down. Needs tidying.
Location - convenient for railway station and city centre The heating could have been better for mid-November
Night Porter was there as I arrived very late and was very helpful with advice on the area
The upgrade to room 114 The room allocated to us 129 was at the back of the hotel and the heating was v/poor as the radiator did not radiate properly - we woke up in the morning bitterly cold and to complel matters there was no hot water and we had to boil the kettle to wash - we explained this at reception and were moved to room 114 - which was perfect
The filthy bathroom floor and the lack of hot water
The location was excellent for the purpose of my visit. However the hotel lacked atmosphere, breakfast very basic. The room was expensive for the size of it, very small, and cramped. However the bathrom was as big as the bedroom
We enjoyed the relaxed atmosphere, the helpful staff, the hotel's location, our room was extremely comfortable and the food was lovely. N/A
good location,near to the train station and not too far from the centre of the city.reception was pleasant and helpfull.
The service at reception was good. Felt very welcome and comfortable this is a difficult choice - Low energy bulbs are environmently friendly and cost effective and I advocate their use but it makes the room dark - it was difficult to work and read. internet access for business customers would be helpful
An Ibis is an Ibis. Cheap internet/tv/movie package. Police presence in reception for most of the evening provided extra security! An unfortunate incident in the bar led to the bar being closed early and the opportunity to spend some time with half the Cumbrian Police force discussing the merits of policing such an area whilst their colleagues dealt with the incident.
Its location in the centre of town, its value for money price, the reasonable check in and out times and its simple but comfortable and well equipped rooms.
Good central location and suprisingly queit considering we were in the main "Clubbing" street Pillows a bit thin and no spares in the room
Great location, central to night-life. Understand that if you book here it can be noisy. Unless you are too drunk to notice !
Central location! Right in the middle of all pubs and restaurants. Spacious room Shower was interesting, though flooding bathroom was easy to do. Breakfast not included and £7 for continental so didnt bother
It was close to the station and had 24 hour service. The room was cold and a bit basic
Handy for the station as was due to travel early following morning by train on a business trip though weather in end prevented this
Good location Poor shower always runs cold and hot
Centrally located, helpful staff Near to night clubs, first room very noisy, asked to move and 2nd night was fine.
Courtesy and friendliness of staff was very good
Attention to detail was perfect, as a Gm of a hotel I couldn't expect anymore than I got x x Thanks to you all x Evacuated early hours in the morning due to a fire, a bit more information to guests stood outside in subzero conditions would have comforted us x
The setting is wonderful and staff are extremely good; friendly and very helpful without being pushy.
The waiting staff in the restaurant where very attentive. The location and standard of the hotel was excellent. Reception staff seemed to have very good intentions on the face of it, but where lacking in customer service and experience.
We were upgraded to a room with a spectacular view of the lake. Ice on the uphill approach to the car park was not treated until mid-afternoon. There was evidence that earlier drivers had great difficulty with the surface.
Attractive old world building, spectacular setting, friendly atmosphere, comfortable room, good service expensive
Quiet , nice location, nice staff and uncomplicated The evening meals were nice but the atmosphere boring
I like the history of the house, friendly and helpful staffs. Fantastic view!! Good breakfast. nothing
staff were very friendly; hotel was very well managed; food was good quality; excellent value for money
The staff were very customer focussed and professional Check in took a while. The nice receptionist required some extra help around the check in time
The inter connecting door was not sound proofed enough and we heard everything from the adjoining room , especially the loud television
No complaints. Excellent value for money, good location.
the service we received was very good ,,our room was very clean and tidy ,as was the bathroom, Breakfast was of a high standard. and we enjoyed our stay at that hotel .. no compaints
The breakfast was good. We had a problem and the staff were good about fixing it an letting us know how things were progressing. The staff in the restaurant forgot us without apology, and stood near us looking at their watches during breakfast. The beds and pillows were hard, and the room was rather hot with no air conditioning. There is no lift, and the stairs are steep, long, and narrow.
Hotel staff were friendly friendly. Rooms were clean and spacious. Food was very tasty and drink prices reasonable. Good secure parking. Hotel could do with a refurb as it was very chintzy. Matresses were a bit too soft for our liking.
Everything, staff, atmosphere, food, restaurant, close to city centre and parks, was quiet , clean, enjoied the decorations of the hotel, that added personality.
Staff were nice and pleasant Cleanliness of the room. Pink feather and crumbs in the bed (which were not ours!!). Dust around skirting board and mold on the shower head!!! Noise from outside air conditioning unit which carried on all night and disturbed sleep!! Have advised the hotel of these problems.
Friendly staff, good food
Excellent service from the hotel staff when checking in and in the restaurant. The quality of the food was very good and was good value for money. Our room overlloked an alley where bins were stored and these were moved noisily at about 5:00 am disturbing our sleep. As can be expected in a central town location, there was also noise from late night revellers outside the hotel!
The hotel was well looked after in every detail and the staff were friendly and helpful. Breakfast service was a little disappointing as we had to request everything individually from additional butter, orange juice and milk. The cooked breakfast could not be faulted but the buffet table for fruit, cereal and yogurt was very poorly presented.
Very convenient to station. A great traditional hotel. Recommended. Superb breakfast! No biscuits in rooms!
value for money. Restaurant food - excellent. Express my congratulations to the chef.
Convenient to City centre, Hotel lobby and reception very impressive, room was comfortable. Outside our room on arrival there was a tray with food on it and it was still there when we returned later in the evening, the window sash was black with mildew and did'nt look like it had been cleaned in months.
Comfortable beds, lots of hot water, friendly staff
Everything was clean and everyone was very nice. Could have done without the wedding 'music' on the Friday night and the room was slightly warm
Location to train station, great for late arrivals. I also arranged for a hire car to be left in the hotel carpark.
This b & b was just great! The room was super! It had an upstairs sitting area as well with tv, couch, chairs, dining area and kitchen. The owners were super friendly and helpful and the morning breakfast was sensational! There were no directions on the print-out on how to reach this place. We had to get directions from the local police. We mentioned this to the owner and he will, no doubt, correct this.
Beautiful, upgraded to a cottage on arrival, food was delicious, and the staff extremely helpful. There is nothing that we didn't like. the whole stay was excellent value for money and the whole atmosphere was wonderful.
Convenient overnight stop off, very friendly owners, lovely place, would like to go back
We stayed here as a base for our wedding in Gretna Green and everybody was so friendly and couldnt do enough to make us feel welcome and comfortable. Fantastic location to get away from it all. Meals were great too.
The overall cleanliness of the Guesthouse and the food...well, it was one of the best meals I have ever had. The freindly staff made our stay extra relaxing and the local knowledge and advise given made our walking the area great. 10 out of 10 to Jack and Margaret...we will return to them in the future.
Jack and the others succeed in making their guests feel at home. Our visit to Bessiestown felt like meeting old friends - though we had never been there before. The atmosphere is so friendly and relaxed. In fact out visit to Bassiestown left nothing to be desired. For Dutch visitors: zeer zeker een aanrader!
It was night stay before a business visit to nearby town. It was a very comfort time staying in the hotel.
the service was fantastic and the evening meal was fantastic. a great allround stay
Friendly atmosphere, very good accommodation, good service and food. Large indoor swimming pool. Rural setting.
In terms of value for money quite good. Room was clean and equipped with everything you need for a quick overnight stay A sign outside offering breakfast to people between 8-10 on a weekend. But not to anyone apart from hotel guests. So why put a sign up??!!
Character hotel with cask ales and a roaring fire!Welcoming landlord Having to book a time slot for breakfast - the place was not busy. Offhand attitude of one member of staff
Warm and comfortable. Friendly reception despite hotel not having recieved our on-line booking. Particularly delicious black pudding for breakfast! Smart-looking tv in bedroom said "No Signal" and there was no-one to fix it and no instructions. Booking confirmation message on how to get directions to hotel didn't work.
The quality of the food and wine in the bar area was of a lower standard than we expected
nice well planned room. good reception and dining room staff. good pool and health centre. had to step out in rain to reach main part of hotel from room.
We were given a cottage room. Outstanding
Staff were friendly and willing to listen No
very pleasant staff, clean rooms, lovely village/country location steam room was out of order, only 5 choices of main course in the restaurant at night time.
It was great as a halfway stop for us, i also found the hotel very relaxing but family oriented at the same time. We will be back :) We had Breakfast delivered to room and there was no where to put tray apart from bed which is not ideal when you have children and wasn't to impressed with breakfast!
location of the hotel and the general feeling of the hotel made it an enjoyable stay.
Staff ensured there was a good atmosphere throuout. Leasure facilities were better maintained than a lot of the larger more expensive chain hotels we have stayed at. Even the downside of a wedding reception was well managed as we were given a room as far away from the event as possible.
Everything would have been good except there was a wedding on and the noise kept us awake till gone midnight. Our room was directly over the reception and it would have been better if we were elsewhere in the hotel.
The location to Carlisle was very convenient as we were en route to Scotland. Closeness to a railway station means we may visit again and travel on public transport. Setting and food great.
the bed was very comfortable,breakfast was good,and the one member of staff we saw was very friendly. the room we got was very shabby,was nothing like the photo Isaw advertised on your site, we had a good view of the kitchen fan from our window,nothing else,so we got the smell and the noise and the whole room shook every two minutes until the kitchen closed.The room also did not have a shower which in this day and age I find difficult to understand,never stayed anywhere in the world without one.dissapointing!!
The location was ideal, right on the front. The staff were very helpful and courteous. The hotel could not have been any cleaner. We were made very welcome including our 3 dogs. Great value for money.
It was very quiet and peaceful at night. The room was large with plenty of space to keep our clothes. Towels were changed daily and the hotel was spotlessly clean.
the room was comfy and clean and the food was nice and well served especially breakfast
Very good breakfast
Genuine welcome and friendly staff together with some good food. Nohting was was too much trouble
Both the friendliness and efficiency of the staff and the food were great. They did as much as possible to make our stay enjoyable. I was a little concerned over fire precautions. We were at the end of a corridor with no alternative means of escape in the event of fire.
Hotel is well serviced and cleanly No internet access (even, if free wifi is advertised for); room was very, very tiny; renovation works were going on in our corridor; the hotel is located just next to a fairly busy road, all windows face this road; breakfast is only available until 9 am; check out is rather early as well; bathroom was sorta o.k. but old.
Bar was closed to residents at 11 30pm
I had a single room for 1 night and although the room was a little tired it was acceptable considering the low price.
Food was very good comment made to us about another guest
Value for money - friendly staff, restaurant and bar a big plus Room could do with updating, was abit scruffy decor wise - room had an extremely small shower/toilet and no bath.
Its location which is close to the centre of Carlisle, Hadrians Wall and the Scottish Borders Some of the bedroom furniture was a bit tired
bed small but comfortable, good value for a mid week break
The staff were uniformly charming and the hotel quiet and comfortable
It was very quiet and relaxing and a lovely location. Unfotunately we found the reception staff quite rude and unwelcoming.The dining hall and bar staff were very helpful and friendly.
The surrounding countryside and waterfall Pillows were very uncomfortable
staff were excellent and very helpful shower over bath was poor other than that everything was very good
The grounds were beautiful. The furnishings downstairs were lovely and decor grand the bathroom loads of mildew. Antiquated shower in bath. No comfortable chairs in room to sit on
position was excellent
Beautiful hotel and surroundings. Ideal for walkers. Good food, excellent breakfast.
exellent dinner, breakfast and service no
The fantastic walks within the exceptionally maintained hotel grounds and their comitment to supporting local wildlife I have never seen a red squirrel really cool the bed cover was a blanket and had hairs on it