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Leaving was the best bit. It was over-priced and offered nothing. The room was small, cramped and airless, smokers frequenting balcony outside rooms made non-smoking rooms a joke. Noisy. Fan in bathroom didn't work.
easy to get to from A10; food available on site; menu in English was same prices as in French (another chain it wasn't!) should have been advised to book a table for the evening meal
Friendly approachable staff most of whom spoke English,easy parking,restaurant,good sized room,complimentary tray, WIFI,close to the motorway and some shops,and for me personally it is close to Trousseau hospital. I would prefer to pay for WIFI and have a secure site but this is a minor detail.I always choose to stay in a Campanile hotel if possible when I am in France as I like Campanile very much.
Had a comfortable overnight stay on our way home to the UK. It had every facility we needed. Will use again
WLan is included. The staff is very friendly. 5 km far from the next restaurant. A little dirty, but enough for one night.
Easy to find, good value breakfast, friendly staff Rooms very close to the function room so unacceptable noise for a lot of the night as there was a function in progress.
Staff is very nice and friendly (especially that they were serving dinner and doing reception). Rooms are clean and reasonable size. Is a very good hotel for 2 stars. It is not in the center of the town (there are restaurants very close, and the prices displayed do not include tax) but for us it was a very good location in exploring the Loire valley.
very pleasant staff good value for money
THe family room is very spacious and large. The hotel is perfect for either a stop over on the way to other places or as a place to stay for visting the surrounding areas.
The size of the room and the cleanliness were very good
No air conditioning is aproblem
Hotel staff are helpful with information about direction to the local places, restaurants. There is a free computer available for customers to use in the lobby of the hotel. Bathroom is small and uncomfortable to use. They should provide free hotel parking instead of charging customers.
Directions to hotel very poor
The breakfast and some of the staff. However, staff with little English were sullen and sometimes rude. Rude staff, particularly in the restaurant. My wife had a tea bag thrown onto the table after dinner
The unusual accommodation, the ambiance, the restaurant, and the beautiful crocuses flowering in the hotel grounds. the quality of the shower in our room.
It was like stepping into a romance novel. The room and the view of the Loire Valley was superb! The cuisine was some of the most enjoyable "gastronomique" that we have tasted. Coming during late September we got a glimpse of the fall foliage. Outstanding! Easy access to all the other chateaux of note. We are eager to return.
Everything I expected from the website: a very impressive building, delightful grounds, very attentive staff, a comfortable room and an excellent restaurant. None
Excellant restaurant Over priced compared with other accomodation in the Loire.
The location. the building. the breakfast. the staff. the fires the view No kettle in the room to make tea and coffee. Hairdryer not strong enough
# Restaurant excellent - menu, quality, staff and service. # Hotel staff pleasant and helpful. # Convenient location for exploring the Loire Valley region, close - by car - to Tours, airport, train station, main chateaux etc. # Limited drinks range in hotel bar. # Lack of atmosphere and facilities meant an evening in the hotel/bar not a realistic alternative to travelling to town (which requires driving) # Lack of full room service facility. # Rooms (in outbuilding), while clean are somewhat tired and in need of overhaul and updating # Insufficient car parking spaces meant footpaths and public areas were full with parked cars.
The Domaine was a beautifully situated chateau with large, comfortable rooms, a great restaurant and very friendly staff who provided great service. Only quibble is that breakfast was quite overpriced.
Peace, calm, lovely staff, location, and beauty of chateau and gardrns Food
Fabulous experience. The staff were so helpful & friendly. The bedroom decor and fitting are of a high quality. The food in the restraunt was firs class as ws the service Shower screen was not ideal - got the floor wet, but tha was it!
A beautiful chateau in a beautiful location. Nothing
Lovely location and building. Room was finewith a large, comfortable bed. The food was well cooked and nicely presented. The practice now in France (but not in Paris) whereby one has to order desert at the start of a meal.
I thought your Chateau was gorgeous and well manicured I thought your breakfast buffet was lacking with only one hot item--eggs and the selection of pastries was fair, no availability to order from a menu. In addition, we ordered room serice of pasta and salad. The pasta portion was very soft and inedible. Because of this room service we chose to not eat dinner at the chateau.
Decor was attractive, staff helpful, setting nice. I thought dinner in the restaurant was a little over priced, considering that we were able to find other restaurants within a few miles of similar quality with lower prices.
Lovely location Excellent restaurant great breakfast good helpful staff Pillows could be better
The room and grounds were beautiful With a few notable exceptions the staff was unfriendly to the point of rudeness. They would ignore you when you came in, never smile, and were outright rude if you asked a question that made them actually work. I asked for a receipt showing that I paid at the end rather than one showing an outstanding balance and they refused!!
Services at the restaurant as well as at the bar were disappointing. The bar was too noisy for such an "expected" atmosphere.
The hotel has beautiful public areas that can be viewed by all. The staff are extremely friendly and charming. The restaurant did not meet my levels of expectation; I did not feel that I got value for money and the atmosphere was strained. The degustation in the cellar was an extreme disappointment- 3 tastes of mediocre local wine that was limited to still white and did not reflect the area's potential.
Beautiful chateau/rooms/space/countryside and quiet. Excellent food.Professionally managed. It took over 1/2 hour to get our wine opened even whilst our 1st course meal was served on the table. The sommelier ignored us deliberately whilst he bigmouthed/chatted about himself to other tables with the focus on him not customer service. We were very upset by this attitude.
The room was lovely, with fantastic views. The staff were superb and dinner amazing.
Friendly reception staff willing to translate anything in English, decent breakfast buffet. A pleasant surprise for a 2-star hotel. The "how to use the internet" instructions in the room were plain wrong (and seemed to be for a different hotel/chain?); the restaurant served a daily menu dinner choice with two options, but the regular menus were still on the tables, resulting in a bit of false advertising.
It was an adequate hotel to suit our purpose. We were on the way to Calais from Spain and it's a great stop off. Very easy access from the motorway. Not the kind of hotel you'd spend any time in but simple and clean. Literally only used the room, we ate out as didn't really fancy the restaurant in the foyer.
helpfulness of staff under stressfull circumstances on outward journey to UK better choice of menu for both evening meals and breakfast and the possibility of being in englisThis is just a personal opinion.
all of it, the view, the owners, the room the service the location and the quiet delightful pool. well initially the small limited menu all based on a salad style. But the salads are their speciality and are big bold and very satisfying in terms of differing content of say meat or fish
Staff was very helpful and the room was clean. We had a car so we could travel easily into Tours and into the Valley to visit the castles. Without a car, some research would be required to figure out transportation into downtown Tours.
The hotel was modern, with some touches of design elements. The room was rather small, but served us well for one night. The hotel is convenient for guest traveling by car and offers free parking. The breakfast was a little too basic, but was presented very delicatly.
The loction was good for us/ as we planned to go outside Tours. The Room and the hotel were very pleasant. It is a new hotel, but there is no lift. It was very hard for us to get to the room with all our laggage!!! We were really disappointed....
The room was basic but clean and was perfect for a 1 night stopover. It did have the facility to make coffee or tea in your room, which was nice. Wifi worked perfectly in the room and the carpark is secured by a gate which closes at midnight. No extra charge for parking your car. Easy access from the motorway. The restaurant was closed for dinner but this was not a problem because the neighbouring Campanile restaurant was open which is a 2 minute walk.
Staff were excellent - polite and helpful at all times. Room was basic but clean and good for a one night stay. Location good because easy to find so it meant we could continue with our onward journey the next dauy with ease. Hotel is also close enough to go into Tours City centre for an evening meal.
the staff was kind and the room was clean, the city-breakfast was good and served quickly the staff in the restaurant was not prepaired for the number of clients to serve the first night and so our meal was cold and the meat (poulet) was cooked to much and dryed out when we where finally served
Always a marvelous welcome from your staff. I hope your cleaning staff can switch to unscented products soon.
Very efficient and professional reception when we arrived. The receptionist was happy to speak English which was a relief after a five hour drive. The hotel is conveniently located close to the motorway for an overnight stay roughly half way between the Toulouse area and Cherbourg. It might have been difficult to find the hotel without the aid of a satnav.
The staff were very helpful and friendly and the restaurant food was excellent. They didn't have tea or coffee making facilities in the room
Secure night car park with much wine in car-- nice pool in late Sept still in use. Good buffet breakfast On a Retail Park industrial estate -- no other choice to eat apart from Ibis next door. Drinks price hiked up !!!! £ 12.00 for a beer & wine Limited economy menu -- Kyriad knocks spots off their deal
Very big room and this is so hard to find when going to France. Very good breakfast included in the room rate. Pool and playing space for the kids. Big parking space. Away from the city. AC was automatically settled to a very low lever and could not be sent in the room.
central location to visit the chateau's arround
value for money everything ok
Hotel intéressant tant pour le prix que pour la facilité d'accès, nuit reposante au cours cours d'un voyage Lyon-Brest Système de fermeture de la porte des wc-sdb cassée
Check in was fine. Friendly staff The bathroom was basic, like on a cross channel ferry
Bedding seemed to be infested with bugs
We used the hotel as an overnight on a trip from the UK to Spain. We only had one night booked originally. Unfortunately my friends car broke down in Tours and we ended up staying for three nights. The staff were excellent at re-scheduling our booking and also finding us space for all of our luggage. Very,very helpful.
My wife and I did not like the shower or toilet,it was very small,it was cleaned but there was a lot to be desired
breakfast poor directions about locating the hotel
My partner is disabled and had requested disabled room. This was not possible and the wheelchair didnt go any further than just inside the door. This we found was politicaly incorrect.
Close to Tours Airport was it's only good point. Tiny rooms Miniature cabin bathroom
The room was large and very comfortable. The room was very clean and the tea making facilities were a nice surpise. The indoor swimming pool/ sauna and steam room was a very relaxing. The restaurant provided great meals and service.
Rooms were very clean and comfortable.
Room was excellent, large bed, nice bathroom/shower, very comfortable. Restaurant was good with a good selection of food and wine. Outside patio area was a bit shabby, needs some updating
Food was excellent, the service provided was professional and polite. Questions asked were answered accurately. The coice at breakfast was limited
Restaurant staff very friendly, comfortable room and really enjoyed pool/spa facilities Booked the hotel to attend conference in the centre of Tours - Mercure Tours Sud is relatively far from the town centre and taxis forming only transport.
It is very good price to stay in this hotel for visiting Loire area to see castles, only 30 min to 1 hours driving...
Cheap rate, but this time not worth of it. Very small and uncomfortable bathroom. Shower was not cleaned properly, especially shower curtain was stained and dirty. Shower was most probably also clogged, as water was not going down and we had to pour water slowly. Also WiFi Internet was not working, and there was noone to ask for help after 10pm at front desk.
it was cheap, clean and convenient
We arrived very late and the front desk was not occupied, but could check in easily thanks to the note they left us. The breakfast provided sufficient choice and all tables were very clean. The personel is very friendly and helpful.
The showerroom the tranquility. nothing.
Clean empty box like room with nice bed and pillows. Outside of town.
Very friendly and efficient staff, good location, unbeatable price offer, rather comfortable hotel room, perfect Wi-Fi, free but not secured parking. Bath/WC-room slighthly weared our however nothing dramatic.
it's convenient for the price
easy access, quiet location. Good point for tourism. too small room
Convenient location for an overnight stop while driving back to the UK Automated reception didn't work, no bath towels, very expensive vending machines, not good value for money compared to other places we have stayed.
It was fine for a short stop in transit.
The staff were very helpful in accessing the hotel wifi It was being refurbished so was noisy and dusty
As already indicated: friendly staff, good supply of towels, satellite TV including sport Noise from main road when window opened on account of heat
Convenient location, adequate facilities and pleasant staff Poor quality room, Although bedding clean, the general state of the fixtures and fittings inc carpets was very poor. Stained carpet. Broken picture with glass a safety hazard.
Easily accessible by car
The most important thing were the kindness of the staff and the cleanliness of the establisment. Very impressed the location is a little bit out of town
easy acces, good attitude of hotel staff no
Very friendly staff, clean and comfortable,excellent value for money there was a drinks vending machine in foyer, possibly could do with a coffee and snack vending machine
The restaurant had a widw selection of foods although the menu was in french, but could of had an english translation.
No smoking rooms are completely seperate from smoking rooms Bit tired - no tea or coffee making facilities in room or foyer
Everthing about the place we enjoyed We ate in the restaurant and strangely we were asked before we ordered if we would like dessert
Comfortable and and very good restaurant Being accommodated a walk from main building during inclement weather
Loches is a quaint medieval town; like a more northern sarlat; The motel units have good views of valley; there is excellent car parking outside the unit and location is quite convenient to the town and main roads out of town. Restaurant has good reputation but we could not get in: Motel units are cramped and can get hot:
nice location breakfast was a bit of a bun fight.
Being able to park directly outside the room. Convenient location, both for the old town centre and the new commercial shopping centre. Room a little on the small size. No international TV channels other than BBC News.
friendly, helpful reception staff. Very nice dining room with real log fire. My husband liked the pool. Quiet situation. Super outlook. Long steep walk from Loches centre. The main course of the evening meal was disappointing every time. On our last night we paid a supplement and chose from a better menu. Would recommend this. Wine was good.
Restaurant very good. Reception staff spoke good English and helpful Bedrooms rather small. Beds cofortable. Bathroom OK
Convenience of location,superb hotel and friendly staff
Excellent Restaurant. Interesting town. Location map on website is incorrect. Hotel is shown as centre of town and was therefore difficult to find.
Excellent quality hotel, good service & value. n/a
iy was a greay hotel for a stop over the directions on yhe internet were poor
Clean rooms. No noice from street. Good for staying just one night. Booked an extra bed but this message was not seen by the staff. We got immediately an extra room next to our room! Rooms have had there best time. Air conditioning inside the room with a tube outside the open window.
The quality of the room, his space and commodities. Has no lift.
you pay for what you get.It was functional. No drink making facilities
Good location for starting a visit the castles of Loire Valley
Clean and comfortable rooms, ideal for a short stay, friendly and helpful staff, breakfast to suit most tastes.
Liked the pool for children and the adjoining rooms as we are a large family of 2 adults and 4 children. Given our need to book 2 rooms the cost was more than i would like or to encourage me to stay longer.Also the lack of bar facilities was frustrating as the adjoining hotels/restreaurants would not allow us to have a dring without purchasing food.
Excellent hotel with family rooms. Small swimming pool that the children enjoyed. Minutes from a lake/park recreational area.Parking on site. Couple of restaurants close on hand. Excellent access to motorway and the loire activities and sites. Breakfast OK. Gets full marks for staff as they complimented me on my French (!) but their English was better. Great place for a few nights if exploring the Loire area. It's location is about 10 Km south of Tours centre so you need a car but Tours has the one way system from hell so getting in and out of Tours was an issue (definately need a car for this hotel). It was fine for us as we were exploring the Loire and for this it is well placed. For a weekend in exploring Tours I would suggest somewhere central and forget the car!
The Swimming Pool was ideal for the children, as it was indoor and the weather was not too warm. It was a little bit pricey for a 2* hotel at about £110 per night just to sleep 4 in a very small space and a Continental Breakfast. The Campanile, right next door was about £30 cheaper.
We did not stay long enough to form an opinion one way or another. It was convenient for visiting the chateaux in the area and easy to reach Tours.
THe location, ideally suited for walking and exercising a dog. The room was a little basic, a kettle with tean and coffee making would have been a good and welcome addition.
Good location for visiting castles.There is a lac nearby,very nice for morning jogging.
Helpful Friendly staff. Good accommodation. Air con. Secure parking with gates. None
I had a very pleasant stay in the hotel, breakfast was excellent
Secure car parking