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No air conditioning is aproblem
THe family room is very spacious and large. The hotel is perfect for either a stop over on the way to other places or as a place to stay for visting the surrounding areas.
The breakfast and some of the staff. However, staff with little English were sullen and sometimes rude. Rude staff, particularly in the restaurant. My wife had a tea bag thrown onto the table after dinner
very pleasant staff good value for money
The size of the room and the cleanliness were very good
Easy to find, good value breakfast, friendly staff Rooms very close to the function room so unacceptable noise for a lot of the night as there was a function in progress.
Staff is very nice and friendly (especially that they were serving dinner and doing reception). Rooms are clean and reasonable size. Is a very good hotel for 2 stars. It is not in the center of the town (there are restaurants very close, and the prices displayed do not include tax) but for us it was a very good location in exploring the Loire valley.
Directions to hotel very poor
Hotel staff are helpful with information about direction to the local places, restaurants. There is a free computer available for customers to use in the lobby of the hotel. Bathroom is small and uncomfortable to use. They should provide free hotel parking instead of charging customers.
WLan is included. The staff is very friendly. 5 km far from the next restaurant. A little dirty, but enough for one night.
Leaving was the best bit. It was over-priced and offered nothing. The room was small, cramped and airless, smokers frequenting balcony outside rooms made non-smoking rooms a joke. Noisy. Fan in bathroom didn't work.
easy to get to from A10; food available on site; menu in English was same prices as in French (another chain it wasn't!) should have been advised to book a table for the evening meal
Friendly approachable staff most of whom spoke English,easy parking,restaurant,good sized room,complimentary tray, WIFI,close to the motorway and some shops,and for me personally it is close to Trousseau hospital. I would prefer to pay for WIFI and have a secure site but this is a minor detail.I always choose to stay in a Campanile hotel if possible when I am in France as I like Campanile very much.
Had a comfortable overnight stay on our way home to the UK. It had every facility we needed. Will use again
Lovely location Excellent restaurant great breakfast good helpful staff Pillows could be better
Beautiful chateau/rooms/space/countryside and quiet. Excellent food.Professionally managed. It took over 1/2 hour to get our wine opened even whilst our 1st course meal was served on the table. The sommelier ignored us deliberately whilst he bigmouthed/chatted about himself to other tables with the focus on him not customer service. We were very upset by this attitude.
Services at the restaurant as well as at the bar were disappointing. The bar was too noisy for such an "expected" atmosphere.
I thought your Chateau was gorgeous and well manicured I thought your breakfast buffet was lacking with only one hot item--eggs and the selection of pastries was fair, no availability to order from a menu. In addition, we ordered room serice of pasta and salad. The pasta portion was very soft and inedible. Because of this room service we chose to not eat dinner at the chateau.
The room and grounds were beautiful With a few notable exceptions the staff was unfriendly to the point of rudeness. They would ignore you when you came in, never smile, and were outright rude if you asked a question that made them actually work. I asked for a receipt showing that I paid at the end rather than one showing an outstanding balance and they refused!!
A beautiful chateau in a beautiful location. Nothing
The room was lovely, with fantastic views. The staff were superb and dinner amazing.
Lovely location and building. Room was finewith a large, comfortable bed. The food was well cooked and nicely presented. The practice now in France (but not in Paris) whereby one has to order desert at the start of a meal.
The hotel has beautiful public areas that can be viewed by all. The staff are extremely friendly and charming. The restaurant did not meet my levels of expectation; I did not feel that I got value for money and the atmosphere was strained. The degustation in the cellar was an extreme disappointment- 3 tastes of mediocre local wine that was limited to still white and did not reflect the area's potential.
Decor was attractive, staff helpful, setting nice. I thought dinner in the restaurant was a little over priced, considering that we were able to find other restaurants within a few miles of similar quality with lower prices.
Excellant restaurant Over priced compared with other accomodation in the Loire.
The Domaine was a beautifully situated chateau with large, comfortable rooms, a great restaurant and very friendly staff who provided great service. Only quibble is that breakfast was quite overpriced.
The location. the building. the breakfast. the staff. the fires the view No kettle in the room to make tea and coffee. Hairdryer not strong enough
Everything I expected from the website: a very impressive building, delightful grounds, very attentive staff, a comfortable room and an excellent restaurant. None
Peace, calm, lovely staff, location, and beauty of chateau and gardrns Food
The unusual accommodation, the ambiance, the restaurant, and the beautiful crocuses flowering in the hotel grounds. the quality of the shower in our room.
It was like stepping into a romance novel. The room and the view of the Loire Valley was superb! The cuisine was some of the most enjoyable "gastronomique" that we have tasted. Coming during late September we got a glimpse of the fall foliage. Outstanding! Easy access to all the other chateaux of note. We are eager to return.
Fabulous experience. The staff were so helpful & friendly. The bedroom decor and fitting are of a high quality. The food in the restraunt was firs class as ws the service Shower screen was not ideal - got the floor wet, but tha was it!
# Restaurant excellent - menu, quality, staff and service. # Hotel staff pleasant and helpful. # Convenient location for exploring the Loire Valley region, close - by car - to Tours, airport, train station, main chateaux etc. # Limited drinks range in hotel bar. # Lack of atmosphere and facilities meant an evening in the hotel/bar not a realistic alternative to travelling to town (which requires driving) # Lack of full room service facility. # Rooms (in outbuilding), while clean are somewhat tired and in need of overhaul and updating # Insufficient car parking spaces meant footpaths and public areas were full with parked cars.
Check in was fine. Friendly staff The bathroom was basic, like on a cross channel ferry
Close to Tours Airport was it's only good point. Tiny rooms Miniature cabin bathroom
value for money everything ok
My wife and I did not like the shower or toilet,it was very small,it was cleaned but there was a lot to be desired
Hotel intéressant tant pour le prix que pour la facilité d'accès, nuit reposante au cours cours d'un voyage Lyon-Brest Système de fermeture de la porte des wc-sdb cassée
My partner is disabled and had requested disabled room. This was not possible and the wheelchair didnt go any further than just inside the door. This we found was politicaly incorrect.
We used the hotel as an overnight on a trip from the UK to Spain. We only had one night booked originally. Unfortunately my friends car broke down in Tours and we ended up staying for three nights. The staff were excellent at re-scheduling our booking and also finding us space for all of our luggage. Very,very helpful.
Bedding seemed to be infested with bugs
central location to visit the chateau's arround
breakfast poor directions about locating the hotel
Staff were excellent - polite and helpful at all times. Room was basic but clean and good for a one night stay. Location good because easy to find so it meant we could continue with our onward journey the next dauy with ease. Hotel is also close enough to go into Tours City centre for an evening meal.
Staff was very helpful and the room was clean. We had a car so we could travel easily into Tours and into the Valley to visit the castles. Without a car, some research would be required to figure out transportation into downtown Tours.
It was an adequate hotel to suit our purpose. We were on the way to Calais from Spain and it's a great stop off. Very easy access from the motorway. Not the kind of hotel you'd spend any time in but simple and clean. Literally only used the room, we ate out as didn't really fancy the restaurant in the foyer.
The loction was good for us/ as we planned to go outside Tours. The Room and the hotel were very pleasant. It is a new hotel, but there is no lift. It was very hard for us to get to the room with all our laggage!!! We were really disappointed....
all of it, the view, the owners, the room the service the location and the quiet delightful pool. well initially the small limited menu all based on a salad style. But the salads are their speciality and are big bold and very satisfying in terms of differing content of say meat or fish
The room was basic but clean and was perfect for a 1 night stopover. It did have the facility to make coffee or tea in your room, which was nice. Wifi worked perfectly in the room and the carpark is secured by a gate which closes at midnight. No extra charge for parking your car. Easy access from the motorway. The restaurant was closed for dinner but this was not a problem because the neighbouring Campanile restaurant was open which is a 2 minute walk.
Friendly reception staff willing to translate anything in English, decent breakfast buffet. A pleasant surprise for a 2-star hotel. The "how to use the internet" instructions in the room were plain wrong (and seemed to be for a different hotel/chain?); the restaurant served a daily menu dinner choice with two options, but the regular menus were still on the tables, resulting in a bit of false advertising.
helpfulness of staff under stressfull circumstances on outward journey to UK better choice of menu for both evening meals and breakfast and the possibility of being in englisThis is just a personal opinion.
The hotel was modern, with some touches of design elements. The room was rather small, but served us well for one night. The hotel is convenient for guest traveling by car and offers free parking. The breakfast was a little too basic, but was presented very delicatly.
The staff were very helpful and friendly and the restaurant food was excellent. They didn't have tea or coffee making facilities in the room
Very efficient and professional reception when we arrived. The receptionist was happy to speak English which was a relief after a five hour drive. The hotel is conveniently located close to the motorway for an overnight stay roughly half way between the Toulouse area and Cherbourg. It might have been difficult to find the hotel without the aid of a satnav.
Very big room and this is so hard to find when going to France. Very good breakfast included in the room rate. Pool and playing space for the kids. Big parking space. Away from the city. AC was automatically settled to a very low lever and could not be sent in the room.
the staff was kind and the room was clean, the city-breakfast was good and served quickly the staff in the restaurant was not prepaired for the number of clients to serve the first night and so our meal was cold and the meat (poulet) was cooked to much and dryed out when we where finally served
Always a marvelous welcome from your staff. I hope your cleaning staff can switch to unscented products soon.
Secure night car park with much wine in car-- nice pool in late Sept still in use. Good buffet breakfast On a Retail Park industrial estate -- no other choice to eat apart from Ibis next door. Drinks price hiked up !!!! £ 12.00 for a beer & wine Limited economy menu -- Kyriad knocks spots off their deal
it was cheap, clean and convenient
Clean empty box like room with nice bed and pillows. Outside of town.
We arrived very late and the front desk was not occupied, but could check in easily thanks to the note they left us. The breakfast provided sufficient choice and all tables were very clean. The personel is very friendly and helpful.
Convenient location for an overnight stop while driving back to the UK Automated reception didn't work, no bath towels, very expensive vending machines, not good value for money compared to other places we have stayed.
easy access, quiet location. Good point for tourism. too small room
Very friendly and efficient staff, good location, unbeatable price offer, rather comfortable hotel room, perfect Wi-Fi, free but not secured parking. Bath/WC-room slighthly weared our however nothing dramatic.
Cheap rate, but this time not worth of it. Very small and uncomfortable bathroom. Shower was not cleaned properly, especially shower curtain was stained and dirty. Shower was most probably also clogged, as water was not going down and we had to pour water slowly. Also WiFi Internet was not working, and there was noone to ask for help after 10pm at front desk.
it's convenient for the price
The showerroom the tranquility. nothing.
It is very good price to stay in this hotel for visiting Loire area to see castles, only 30 min to 1 hours driving...
Food was excellent, the service provided was professional and polite. Questions asked were answered accurately. The coice at breakfast was limited
Room was excellent, large bed, nice bathroom/shower, very comfortable. Restaurant was good with a good selection of food and wine. Outside patio area was a bit shabby, needs some updating
Rooms were very clean and comfortable.
The room was large and very comfortable. The room was very clean and the tea making facilities were a nice surpise. The indoor swimming pool/ sauna and steam room was a very relaxing. The restaurant provided great meals and service.
Restaurant staff very friendly, comfortable room and really enjoyed pool/spa facilities Booked the hotel to attend conference in the centre of Tours - Mercure Tours Sud is relatively far from the town centre and taxis forming only transport.
nice location breakfast was a bit of a bun fight.
Excellent Restaurant. Interesting town. Location map on website is incorrect. Hotel is shown as centre of town and was therefore difficult to find.
Excellent quality hotel, good service & value. n/a
Comfortable and and very good restaurant Being accommodated a walk from main building during inclement weather
friendly, helpful reception staff. Very nice dining room with real log fire. My husband liked the pool. Quiet situation. Super outlook. Long steep walk from Loches centre. The main course of the evening meal was disappointing every time. On our last night we paid a supplement and chose from a better menu. Would recommend this. Wine was good.
Convenience of location,superb hotel and friendly staff
Being able to park directly outside the room. Convenient location, both for the old town centre and the new commercial shopping centre. Room a little on the small size. No international TV channels other than BBC News.
Everthing about the place we enjoyed We ate in the restaurant and strangely we were asked before we ordered if we would like dessert
Restaurant very good. Reception staff spoke good English and helpful Bedrooms rather small. Beds cofortable. Bathroom OK
Loches is a quaint medieval town; like a more northern sarlat; The motel units have good views of valley; there is excellent car parking outside the unit and location is quite convenient to the town and main roads out of town. Restaurant has good reputation but we could not get in: Motel units are cramped and can get hot:
Top Class Hotel within lovely setting, very comfortable with top quality food and service.
The bed was very comfortable and the air conditioning gave us an excellent nights sleep. The chateau is beautiful from the outside in a lovely peaceful locaton. Good, safe parking. The room was very disappointing. We expected a lovely, luxury room like the pictures but we were in the pavilion which was seperate from the main house. The room, especially the bathroom, smelt funny and the bed-spread was clearly dirty. The decor was very tired and not what you'd expect from a quite expensive chateau. The gardens were immaculately maintained and the main chateau looked beautiful but our room was very disappointing especially as we'd booked it for the last night of our holiday as a treat and some of our less expensive hotels had offered a lot more and been a lot cleaner.
The Chateau and grounds were gorgeous and we felt like we had been transported to another world. We stayed in the pavillion which was not inside the chateau itself, but an adjoining building about a 1 minute walk from it. We ate in the restaurant and had some lovely food there, skilfully prepared local treats. Although our room was very nice, it would have been nicer to stay in the chateau itself. Isnt that why you stay in a chateau? If you read this and plan to stay there, then make sure you get a room in the chateau itself and not the pavillion. The rooms were the same price anyway, so I wish id realized earlier and I would have made sure to ask!
Peaceful setting. Food not as good as we had on a previous visit. Room was on small side but very clean and comfortable.
The room in which we stayed was perhaps the best in the hotel, which also showed in the price (165 e). It was large, recently renovated and luxurious. The restaurant was very good, and the prices were reasonable given the overall quality. There was no swimming pool, which was a big disappointment on a hot July day. In the garden, there was no place to sit down. In the terrassa next to the restaurant, there were horrible white plastic garden furniture, which did not fit with the style of the château. Wifi did not work properly in our room.
Beautiful setting, very quiet, best restaurant in comparison with eight others of similar standing tried during the week. Good quality overall and reasonably priced. receptionist is rather cold, which contrasts with the friendly staff at the restaurant
Convenient location, adequate facilities and pleasant staff Poor quality room, Although bedding clean, the general state of the fixtures and fittings inc carpets was very poor. Stained carpet. Broken picture with glass a safety hazard.
The restaurant had a widw selection of foods although the menu was in french, but could of had an english translation.
It was fine for a short stop in transit.
easy acces, good attitude of hotel staff no
Easily accessible by car
No smoking rooms are completely seperate from smoking rooms Bit tired - no tea or coffee making facilities in room or foyer
The staff were very helpful in accessing the hotel wifi It was being refurbished so was noisy and dusty
As already indicated: friendly staff, good supply of towels, satellite TV including sport Noise from main road when window opened on account of heat
The most important thing were the kindness of the staff and the cleanliness of the establisment. Very impressed the location is a little bit out of town
Very friendly staff, clean and comfortable,excellent value for money there was a drinks vending machine in foyer, possibly could do with a coffee and snack vending machine
Good location for starting a visit the castles of Loire Valley
The quality of the room, his space and commodities. Has no lift.
you pay for what you get.It was functional. No drink making facilities
Clean rooms. No noice from street. Good for staying just one night. Booked an extra bed but this message was not seen by the staff. We got immediately an extra room next to our room! Rooms have had there best time. Air conditioning inside the room with a tube outside the open window.
iy was a greay hotel for a stop over the directions on yhe internet were poor