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Parking felt very secure and the tram line was right outside the front door. The hotel is meant to be non smoking but was over powering with the smell of stale tobacco. It was clear that guests next door were also smoking and sending fresh fumes into the room through the oddly arranged secondary glazing.
No staff at night, making arrival time difficult. The room said No Smoking but the room smelt of smoke. The room was very noisy at night with someone singing loudly into the early hours.
upstairs looked ok. it had been refurbished. there were plugs in the bedroom and not only in the toilet. the rooms were nice and bright and it was quiet. they had redone the cafeteria but there was no lobby like there used to be. the hotel was being refurbished so there was lots of noise especially in the morning. i had to buy insect spray as i was being bitten in the room. my room was dark and dingy. there were kids screaming and running in the corridor all night long.
Excellent experience We arrived at the hotel at 3 in the morning. I phoned in advance around 19:00 to obtain the car park access code. However, the receptionist spoke no English and with my limited French we could not obtain the code. This was stressful as I had a trailer with me and an expensive car and did not want to leave it on the road. If your staff cannot converse with guests then perhaps this vital piece of info should be on the reservation mail. Ie Go to reception and enter Red id into Automated machine Obtain room key Car park access code is on the key ring
None No staff at night and room next to ours had about ten people in it and it sounded like they were having a party. After two requests for them to be quiet with no response, we phoned the number given in the room for such a problem and it was connected to an answerphone. We left a message and were about to leave the hotel at midnight when the noise quietened somewhat and we managed to get some rest.
Price is fair poor location as too much noise outside makes it difficult to sleep. Also the room is smely of smoking and no towels provideded
Room was ready on time and on arrival. Clean and tidy, staff ( one person ) was helpful. my party occupied x 3 Triple rooms. No tea/coffee making facilities, strong smell of cigarette smoke in lift and corridors and the six rooms my party occupied even though there was a no smopking policy apparently in force. Location of the hotel by a main road meant it was very noisy at all times with windows open.
I liked the safe parking for my vehicle, and the entire hotel was receiving an upgrade when I was there. The staff was most kind and helpful in the short dealings I had with them The street it was on was very noisy, and no insulation between rooms made for noise as well. The safety chain was missing on my door, and the light switch in the hall was not easy to find
No light in lobby. Lobby and romm had a smell like tobacco and urine? Room old, dull and dingy. Sheets marked. Burn hole in bed cover (in a non-smoking room!). Some formica on furniture loose and broken.
The staff was really friend. Best choice if you are looking for something new, clean and functional. Good internet connection. It´s not in the city center (20min walking distance) although it´s close to the University and there are some small shops close by.
it was very clean and had a lot of space and everything that you needed a small point wich may be a big point for someone else was that there was only a small amount of toilet paper and we ran out of....however we made use of the tissues that were there so it didnt impact on us particularly....us brits tend to make do i guess....overall it was very comfortable and in a nice location and that was the only thing and to be honest we felt it was a minor thing.....
Rooms were clean, bright and spacious.
The hotel is very good While we knew breakfast was extra - we decided to take, fot the kids it cost six euros but then there was no cereal specific for the kids - so we ended up paying just for a glass of milk, (as the cereal we had to buy ourselves)
They did not complete the clean of my room one day. It looked like they started part of the kitchette area and then did not complete it.
It was right for 4 adults but generally acceptablr There are openings in the swinging doors to the shower area that created a problem with privacy. We had two teenage girls and two men.
Breakfast was rather poor. Except the bred and the coffee everything came in small plastic containers - looked very modern, but not exactly my taste. Would have preferred some real ham and cheese.
Clean hotel & helpful staff - watch the parking tickets if you leave the car on the road! Bed hard and pillows uncomfortable
Everything!! The breakfast
Functional. Fridge, microwave and kettle provide alternative food options. Simple no nonsense breakfast
Comfortable and modern
The cleanliness.The design of the hotel. Staff so helpful, spa facilities brilliant. Will def go back. NOTHING
The location of the hotel, the interesting courtyard and the comfort of the bedroom There was notghing we didn't like
Service, food, and facility were all outstanding. Nothing
The location of the hotel suited our needs perfectly, as it was a stop over on our drive home from the south of France & it meant we didn't have a long journey to Calais the next day. The building itself was beautiful & it was nice to see a modern design/decor incorporated into a traditional building. The staff were friendly, efficient & very helpful & when we were unable to eat in their restaurant as it was full, they reccomended & booked a lovely alternative. That we weren't there for longer & that it was raining heavily so we were unable to explore the area!!
A magnificent beautiful and very romantic hotel in the heart of the centre, excellent location. Very friendly, helpful, good-looking and attentive multilangual personel. It was clean, big badroom with separated shower and bath, decent material. There was an apart room for the toilet, which is always a plus. An enormous and very comfort supersized bed: wish I had that one at home! The closet was big, spacious and full-mirored. A big indoor swimming pool located in the wellness and a giant hamam with music and a starsky.The breakfast was not a huge buffet, but you had everything you could wish for plus the quality of the food was superbe. Delicious! Spacy room but looked a bit 'empty', no little salon, nor those little extras like some chocolat, some fruit or fresh flowers to welcome you. But there was a bottle of water. No device to play music. A minus on the toilet for the ladies was the absence of a bin. We had a problem with gaining warm water the first night, but this was probably due erroneous use. The welness was very relaxing but unfortunately it was sometimes a bit noisious due playing children.
proximity to city; quaintness of the surroundings
It had the nicest room of any we stayed in in France. Parking lot didn't have enough spaces for all guests to park.
The best advantage of this hotel is the location. It is easy walking distance to all sights, shopping and restaurants.
Receptionists were friendly and welcoming. Hotel is full of character No Parking. Carpets on stairs is worn and corridors were needing decorating. Poor signage in hotel
Location and ambiance.. It is a typical French hotel and not like a chain hotel at all, individual but well decorated. Bed very comfortable and staff fine, even when we stayed beyond checkout time.
This place is very quaint. It is in a great location next to the cathedral and is clean and comfortable despite being obviously very old (and by that I don't mean worn down - I mean that you can tell the building has been there forever but it is well taken care of). There is a nice court yard/patio with a very friendly cat and a nice breakfast. Would stay there again 100% The key system is a little old, other than that, everything is great!
very central, nice spacious rooms parking and possibility to reach the hotel by car
Very central and had an old French charm Parking was difficult
Location. Old French charm. Free use of internet. Breakfast better than expected. Shower facility and bathroom better than expected. No. For the price, in France, this was pretty good all round. If I tried I could probably find fault, as in any hotel anywhere!
Personal touch, very friendly staff, beautiful location. Nothing, it was lovely, we would stay there again.
Brilliant location just behind the cathedral, breakfast was excellent. Renovation work is currently being done on rooms.
We stayed one night en route to Calais after travelling from South West France. Hotel difficult to find and we parked in public car park in the market which was only a short walk away. Very pleasant decor and nice comfortable room though a bit small and dark. Location is fantastic and for a one night stay, we were on the square close to all the restaurants and shops, was just perfect. We got a very good deal with trip advisor so thought hotel excellent value for money. Would recommend. Difficulty in finding hotel. Directions should be given with booking in view of location. Room rather small and dark.
Friendly reception even at 4:30 am!!! Poorly signposted, very difficult to find.
The location in the centre with car parking.
Excelent location, good staff and facilites. On site parking is welcome and valued the decor and facilities in the bedrooms were poor and outdated, but generally clean and adequate
The location The restaurant wasn't open, but it was a public holiday
The very pleasant hotel. The rooms is small but very comfortable. It`s not possible to reach the hotel by car. The very, very small lift.
The Location Access to the hotel by car not easy to find.
All three of the women at the front desk were extremely helpful both with room and town questions. We had an early departure and were taken care of graciously.
We liked our 6 day stay. The rooms were clean and quiet. This hotel is located where most tourists would like to be. The staff was extremely helpful and quite friendly. When there was a confusion about whether we wanted one big bed or two singles they easily fixed the problem to our satisfaction. The breakfast room was quite good.
Clean, good, but unobtrusive service Was ok.
Nothing special , type of hotel you will not remember except for the extraordinary attitude of 2 employees at the reception desk who were very helpful. The access by car is very complicated and parking very narrow.
location uncomfortable bed,small room, expensive bar/mini bar
Very pleasant and helpfull staff. Good local knowledge too. Rooms alittle on the small side.
The location.. so close to the Cathetral, the Gros Horloge, shopping. The room was very small for 2.
location, friendliness of staff, promptness of service the room was not made up early enough
The hotels location is superb for site seeing but very difficult to find, the availability of car parking is a joke. The hotel is fine just finding it and somewhere to park were the flies in the ointment.
Very nice location in central city. It may be difficult to find hotel by car. But i think it is usal in France due to many uni direction road.
The friendly and helpful nature of the staff, a very good breakfast, and fine location for sightseeing
Rooms are small but well furnished. The location is very convenient for tourism and the underground car park is very useful. The bed was too firm and the air conditioning was noisy and ineffective.
Excellent location, good facilities, very clean.
location and friendly staff
- next to shopping mall - tiny and dusty room - dirty carpet - smelly old pillows - room badly needs refurbishment and better maintenance!
Clean, helpful staff, closer to centre than expected with bonus of parking Lack of tea/coffee facilities in room
Good location in the centre of the town. It's starting to look worn and is in need of a refit. Very small bathroom.
Friendliness and helpfulness of the staff, restaurant and bar were excellant.
Perfectly comfotable and clean modern hotel, with a quirky design style in the corridors. Trying to find the place. My satnav didn't recognise the street name - no wonder its a shopping centre!. It was by shear chance that I found the car park - I didn't read anything i advance that suggested that the car park was under the hotel and a part of the shopping centre. At least the parking was free when we left on Sunday morning.
location,fair breakfast,parking under the hotel the room is very small.the hotel can give a free parking to his guast
Convenient parking in the garage. La conception de douche est tout à fait innovante. The hotel's cruise ship theme. I kept wondering when Captain Merril Stubing would appear and ask, "Monsieur, may I heelp you pleeze..." L'Amour-Bateau s'amuse.
Cheap place to rest our heads after a long drive
Excellent desk staff, good parking, quiet environment, easy walk to city would prefer duvets, bigger towels
Very central, easy to find, excellent underground secure parking, great for bikers. Friendly staff.
Location is good. Room was decent size. No blind. Hotel is pretty dark. Decor is terrible.
Good central location, Safe covered parking, Good value Breakfast.
Very helpfull reception staff and very close to convenient parking. Offered smoking rooms. There was no shower curtain/barrier so the bathroom floor got very wet. Toilet seat was broken.
Close to the old historical pedestrian streets and close to the cathedral. Close to shopping and restaurants.
Very good central location with under cover secure overnight parking. Needs refurbishing, fixtures and fittings a little tired.
I enjoyed the staff - they were most accommodating to us and our needs. They certainly rate an A+ in my book and all can work at a 4 star hotel
Position of hotel was good for cathedral and shops Outdated decor of hotel,pipes leaking in foyer.hotel room nice size but tiles fallen of side of bath and toilet that stank like a portaloo I used at reading festival in 2009
Good central location, within walking distance of the historical centre, bars, restaurants and tourist sites. Bathroom decor was very dark with a couple of tiles hanging off which exposed some mouldiness. Noisy throughout the night.
Helpful staff, generally good facilities and evening meals were competitive. Thought the price was a bit excessive for the quality of the hotel.
Helpful staff, location, free parking, good room. No
We were well looked after by the excellent staff.
big room, friendly staff. the bathtub was not clean
the staff were very pleasant and nothing was too much trouble
The gentleman working the counter when I came to check-in was very nice. I was very happy to find out that they do have free wi-fi (unlike what is indicated on this site). Liked having a full bathtub with plenty of hot water, too! It's also very easy to get around town since the tramway stops just nearby, across the street (you can connect to metro/underground 1 stop away, too). The elevator is a bit old, feels creepy (another couple that rode with me had same sentiments, so it's not just me). The shower curtain needed replaced or bleached (bottom edge had rust stains, did not look too nice).
Friendly staff. Good location. Free parking. Only french TV channels.
Good car parking, helpful staff. Convenient for city centre.
The staff were very good and went out of their way to make things easy for us. It was difficult to spot the hotel when approaching in the dark. A larger more noticable sign would have been helpful
Convenient location with free parking The room was rather spartan and the common areas were not clean
When we arrived at the hotel the parking was plentiful the girl who served us was very pleasant and helpful the wine choice was good and the room was spotless and it was nice to have tea making facilities. I do not wish to sound too demanding but I don't like drinking wine out of anything other than wine glasses.....also the steaks we had at dinner were very fatty. In fairness though it's a budget priced hotel and on balance there was more good than bad points and we would stay again in another of the chain.
the friendliness of the staff, the layout of the hotel and the excellent restaurant
Good hotel for a business trip as long as you have a car.
Some staff members were excellent; helpful, responded quickly to requests for more towels and offered to translate the restaurant menu. It was very convenient to have the restaurant in the hotel and the food was excellent and good value. Free car parking was handy especially with the cheap and quick bus trip into Rouen (bus stop just a 5 minute walk from hotel). The room was a little small. The tea & coffee making facilities were a bit sparse - enough for 1 drink each and only 2 sachets of sugar. No air con in room so it could have been a problem during the hot weather.
We had an evening meal in the hotel restaurant and was very dissappointed. For the price we expected much better quality.
Close to the university where my daughter was studying for one year Cleared breakfast buffet away before end of breakfast time
Very convenient being near Rouen but not in the town. Quiet location but also near a large supermarket (with other shops) and petrol station The room smelt of smoke - it would be good to have smoking and non-smoking rooms
The person in the reception is not friendly
Waiting staff very helpful, room clean comfortable and tranquil. Room not ready when we arrived at 4.30, offered another room but had to negociate our way up a staircase piled up with clean bedding and towels.
The restaurant was open making it convenient to eat
convenience traffic noise
The staff were very helpful and actively told us about events on in the city that evening and offered to book restaurants for us It was a little basic - for instance there was no air conditioning in the room
It is very close to the cathedral and the historic city. The breakfast was good and they had the best coffee during our stay in France. It is very small one-way street which can be difficult to find and there was no lift and some interior construction while we stayed.
In the city and close to all the tourist sights
While, close to the Rouen Cathedral, this hotel is not really in a nice section of town.
We particularly liked the location and the friendliness of the staff. Rooms were comfortable and the breakfast very nice. There is no lift in the hotel and carrying a baby up 3 flights of stairs was quite hard work. Parking is quite difficult.
Exploring Rouen Outside noise at night
proximity to old town and good restaurants + easy parking. Good rates and good continental breakfast.
We thought the staff gave good service and really tried to make our stay enjoyable,especially when the portable cot collapsed and our grandaughter was given a private room across the hall. good job. Location was excellent for walking or getting out of town to visit other sites. The outside noise from the bar, but that is something you cannot control.
Cleanliness of the room. The absence of elevator and heating.
very clean and comfortable room. Quite and nice suroundings hard to find
Very clean, comfortable, good food, staff excellent. Secure parking also a plus point Although food was good it was expensive ok for a few nights. Gps instructions were not correct if using a sat nav would recommend you use the hotels address.
Lots of outdoor space for our two young children. Children got a welcome gift and toys to entertain them at dinner. Room was very cramped, rather dark and in desperate need of a makeover. No-one explained how to get the sofa bed into two single beds. Pillows were lumpy, itchy blankets instead of duvets.
the hotel dnner and service was excellent, breakfast staff not to be seen when found not so helpful more interested in clearing tables
Stayed here before, acceptable dining with polite service. Adjoining rooms for us and the children. Handy location, with better standard than other hotels we have tried nearby. Booking was confusing, with no apparent option for children's rates. They appeared on the form as adults! I had to print off seven pages, mostly in foreign languages, in order to retain the important booking details, which were in tiny print buried a long way down. Tried to charge for breakfast even though it was paid. Had to show the printout of the booking even though we had checked in with it, otherwise they wouldn't believe it was paid! Internet was free, but timed off every twenty minutes with a tedious logging on process required each time. Swimming pool bitterly cold.
easy and clean nothing
Nothing, did not worth the price. There was a problem on the pipe of sink and toilet water come into my bath all over! It was extremely disgusting and smelling s..t all over!!! I just can't imagine how it would be if I would be inside the bath! arghhh.. It was late at night and they changed my room but there was no privilege given as apology for the disgusting experience, not even a cup of cofee next day!!! The hotel has no privileged location at all, it is actually besides all the budget hotels with actually almost the same room quality I would say. Charged wifi. Would never stay there again!
The kids liked the X box which was free in the foyer and the assess to a PC Evening menu
This is a very good functional hotel for a stop off. Nice room, pool, and good breakfast. It's a drive to get to centre of Rouen.
After initially being put in a room where the drain in the bath was blocked, when we complained, the staff on duty acted quickly to change us to a superior room. The room wasn't ready when we checked in after midday and the staff on duty at the time seemed totally disinterested. They weren't really geared up for tourists (unlike Novotel at Caen, where the staff were very friendly and helpful indeed). Also worth saying that the "hot" breakfast was warm and not very good; better to avoid paying for breakfast and eat fresh food in a local cafe.
Easy to find, central location. Large underground car park
Access to town easy with short 10 minute walk. Undercover car park on site. Staff pleasant.
The hotel car park is extremely expensive. 14+ euros a day
This is the third time we have stayed there. Very good for a city break and stop off on the way further south.
Expensive food and drink on on-site restaurant
I normally stay at budget hotels, so I found this to be very luxurious. I had a huge double bed, a sofa, flat-screen TV, lovely toiletries in the bathroom, room service, AC, the works. The restaurant is very gourmet...and expensive, so check prices before you go. I didn't dislike anything about the hotel. If you don't have a car, then it's a 10-minute walk to find restaurants, shops, etc. That was the only downside for me.
quiet room the internet connections at low bandwidth are terrible. it gives a very cheap impression of the hotel that they do not give customers paying 130E a night free internet.
Found the position of the Hotel is great and service staff is nice.
The staff were helpful in that we booked a room for 3 over the internet for our children and arrived having driven across france for 10 hours to be told they didnt have a room for 3 available, and that they often had problems with internet booking. They pulled a mattress into the room to accomodate. Dreadful internet booking service.
Very helpful and sympathetic receptionist. Very clean rooms. Free wifi.
the room was smelly, fag smoke, the air conditioning system had a musty smell
Good location for people with cars Too strong odor of some strong cleaning aid.
Nice room, clean the scent of previous smokers in the room
friendly staff and good restaurant slightly difficult to find if used as we did, as a transit stop , quite difficult to get back on motorway, as turn offs are not well sign posted and at extremely busy junction in city centre not for feight hearted!
The staff were friendly and very helpful We were disappointed to discover that because the hotel was fully booked there was not even 1 spare pillow. One of our party needed to keep his upper body raised and to do this we had to fold up blankets and bed covers.
Not a lot. Only one member of staff was friendly (morning member of staff), The room was dirty with cigarette end in bin. Single bed was broken, also the bedside table broken, We had a connecting door in our room which was not locked and asked a member of staff to check it but was not checked. Have stayed at Campanielle all over Europe and this was by far the worst. Will not be staying at these hotels again
We were delayed by 6 hours due to a problem with Eurotunnel, I phoned them and they gave me the gate code and couln't be more helpful.
Very clean and fresh. Good online price. Reception staff spoke very little English. Did not get what I was promised on the website, namely that I could have an extra bed in the room for free for my 9 yr old child. Hotel staff had no idea about this despite my request clearly shown on my booking invoice and the information that this was indeed the case.
very quiet and close to vital amenities the three bedroom room was inadequately prepared for a third person no pillow or duvet . also had to set up the bed myself and the room was a standard size so third bed blocked access to teh fromt door or bathroom yes I booked this hotel via a representative who had asked the hotel or understood from teh hotel tha the rooms would be adjoining and next to each other. When I got there this was not so and the rooms were only on top of each other i.e you had to walk 100 metres to the stairs and walk back so as such were not next to each other
The only positive experience was the staff. They helped us to change our booking! Cleaningness, too much distubance and poor quality.
The hotel is ideally located near the banks of the Seine. We used it for a late evening visit to the huge funfair in Rouen in October/November. We did not eat in the hotel at all and made an early morning start for the Eurotunnel. The shower wall holder was missing. After a long journey I was looking forward to a good shower. Had to hold the shower head myself and shower as well as possible like this!
Location in town centre Difficult parking, lots of noise until late from outside
the staff were very helpful. the shower was faulty, and the room needs refurbishing. The direcections to the hotel were very poor. Value for money is poor, because of the exchange rate.
It was relatively inexpensive and very close to the center of the city. We walked three blocks to the cathedral. The staff was very helpful. It was not very comfortable. The street has bars that were open most of the night with noisy patrons in the street.
Good location to city centrum, clear rooms, good breakfast, friendly service There is a bar close to the hotel and it may be noisy
The owner is very friendly and offers personnalized service. I enjoyed the bath (instead of commonly found shower). I was facing the street and it was not so quiet during the night, but I had 3 large windows for plenty of sun in the morning. The curtains in the bathroom wouldn't allow complete privacy. The lock of the door was hard to handle.
Very pleasant and helpful "owner/manager" and the breakfast was good Shower was broken and street outside was very noisy all night.
The patron was friendly and helpful and always available. The rooms seemed to have been recently redecorated and refurnished and were in good order. The double glazing kept out most of the noise. The street noise at night was intermittently loud with shouting and banging of bins. The communal staircase was a bit dingy.
in citycenter old fashend, "schmuddelig"
The rooms The location on a slope and the lack of elevator
The staff were friendly and helpful. The suite was very large and comfortable. We liked the fact that this hotel is in a fairly quiet neighbourhood and it is about a 15 min walk or a short bus ride to the Old Town. Rouen is a very busy place and not a fun place to drive in so we especially appreciated being able to leave our car at the hotel during our stay. The hotel parking is a tight squeeze but the price is very reasonable.
the staff is really efficient. Very poor for the price payed. The breakfast in particular is really basic and not included in the price. To walk from and to the hotel you have to be pretty fit.
Great room with good facilities Extra price for breakfast 13 Euros. Walk up the hill from town
Breakfast and welcoming staff Room and bathroom were clean, but pillows and blankets have not been cleaned for some time...
The staff was very friendly and helpful and the room was huge by European standards. We didn't take the breakfast, but we did ask for some hot water one morning and discovered the breakfast would be worth the price.
nothing special, but absolutely o.k.. Good parking Rather small, a bit newer furniture would be good
Our spacious room had high ceilings and looked just like a classic French hotel room. The breakfast was delicious.
The size of the room and the jacuzzi bath We did not take the breakfast as we felt it was too expensive
Friendly staff, attractive old-fashioned style of hotel. Excellent brreakfasts. Not as central as we would have liked. No restaurant in the hotel and nothing nearby. Considering the location and the facilities it seemed quite expensive.