the rooms were spacious and comfortable and the showers were excellent. access for disabled users was good, bar food was poor - not enough selection and poor quality
clean comfortable rooms. short stay so unable to comment further unable to watch a rugby match in the bar, yet able to watch in our room
The staff at the breakfast room are really helpful and friendly. However the staff in the reception are not that helpful. The facilities in the room are not great (e.g. only 1 set of tower was provided although we have booked a double room for 2 persons)
Very convenient for the airport, comfortable rooms and shuttle service to the airport
Roomservice was reasoneble and effective. Had to take taxi to go anywhere and this was costly. If you travel by plane and plan to stay in the area location is excellent though. Smaller pool than expected.
Air conditioning works well. Bed comfortable, I but recommed booking an extra bed and not sleeping on the sofa in the room, if travelling with child. Room quiet and quite spacious. Bathtub and little pentry also good The pool is practically on the parking lot.
good location, service oriented staff (in france!) rooms are to basic, eps bathroom
The bed and especially the sheets were wonderful.
Convenient to the airport for early morning flight. Good services, friendly staff, comfortable bed!
It is close to the Bordeaux airport but gets little aircraft noise. Room ventilation system was broken. Bed was lumpy and uncomfortable. I will try a different hotel next time
super room! great location. quiet!!!
Everything spotlessly clean and the staff were very helpful and friendly. Difficult to find, needed more detailed directions.
Easy access and close to airport Gloomy room and smell of smoke
Reception staff were excellent and extremely helpful Bed was rather uncomfortable
good customer care at reception desk on 30 July- late check in standard of rooms could be better, messy area on the left from reception desk-dining room, this hotel is generally ok if you are looking for cheap stay@ airport
Food for vegetarians could have been more imaginative
Standard of accomodation for the cost.
The staff were friendly, efficient and helpful. The noise! I had to use earplugs to get to sleep because of the constant rumbling of heavy lorries.
as travelers use this type of hotel. more english speaking tv would be good
free wi fi, very cheap basic accomodation. open air corridors ,so very noisy as near to the motorway. Some bleach in the toilet would make it cleaner.
the room ther was not anyone around to handle luggage and show you the room,I have the impression that you do not have enough staff for an hotel so big,the restaurant's food is mediocre.The price is almost right but it's not an hotel to brag about it.
Good access to the highway. When we got there the reception was closed and we had to wait three hours outside. Really small rooms. Good for a night stay with small baggage, not for a long stay.The bathroom had mold and was a bit dark.
hotel was clean and functional ideal for aerport and visiting Bordeaux.
Staff helpful - clean and functional. Breakfast simple, but fine as a quick start before setting off on a long drive.
Adequate for an overnight stop
Unfortunately I can't think of anything good to write here. As an aside though, avoid the 'Grill' across the road as a place to eat - it was overpriced and the food was terrible. It was small, the bed very uncomfortable, the curtain rail fell down, shower was poor. No safe, the free wi-fi didn't operate in the room. Staff did not speak any English at all. Breakfast was overpriced and poor quality. Unfortunately booking.com don't publish reviews until they have 8 in all - otherwise we may have been able to avoid this stay.
Staff at reception very helpful, could check in at 9:30 already, help with plane booking appreciated. Bus stop (liane 1) directly in front of hotel, good connection to airport and town there is free WiFi, but it is rather clumsy to use (not the fault of the hotel but of the company providing the service
Great design and decor in rooms, very comfortable rooms, free wi-fi, nice staff, excellent location near airport, good for a stopover or to visit the area. The restaurant might serve the worst food in France!! Very bad quality, and expensive. Restaurant not open at night for dinner, but there are better choices nearby within a 5 min drive.
Efficient staff, well organised hotel, v g dinner menue, excellent breakfrast w healthy choices, excellent info about Bordeaux and the region. Single glazed windows in the non-renovated area - a bit noisy, but we were given the choice to change room to double glazed if we had wanted.
Proximity to airport and nicer than other chain hotels. I do not recall anything saying that the restaurant was closed on Sunday.
The reception staff were extremely friendly and helpful. Our request for a taxi for 0500hr was dealt with immediately. And there was coffee available before 0500hr. That the restaurant was not open, and we had to seek out another place to eat, and what we really wanted was something on site so we could just eat and get to sleep early , because we had an early flight out. It would be great if there was a room that had 2 double beds, instead of the 2 single beds. We are used to having bigger beds.
breakfast is served from 5 o´clck in the morning,There is a shuttle service from the airport The desk in the room was not so big, if you want to work.There is only one el contact, when you want to connect both PC and a printer
The hotel was good value and offered an excellent dinner. We would use the hotel again if we were near the city. Internet slow and unreliable. Nothing hot at breakfast
Atmosphere cheerful and friendly. Staff very helpful. Because my flight out was late afternoon I had to eat in your hotel having no transport of my own. I had an evening light meal and lunch the following day, both of which were barely edible and overpriced, fruit at breakfast either overripe or not ripe enough to eat, for this reason I would not stay in this hotel again.
Lunch in the restaurant - excellent food & service. Paucity of airport shuttle services at the weekend. The furnishing of the bedroom was poorly designed - no drawers & no writing surfaces.
Location and staff. Room was very small and nothing like the photos at the web site.
Modern clean rooms, friendly staff. The AC was warm in both rooms we stayed in. I had to open the window to get fresh air. Rooms too small, the pictures in the site are decieving.
Pool open 24 hours, had it to ourselves. Grounds kept very nice. Rooms spacious & lovely. A real bargain at 65 euros. No signs to help us find from the airport.
Stayed at this hotel on previous occasions and once again we were not disappointed. Very pleasant staff and good service. Very good buffet in restaurant. Hotel very convenient for overnight stay.
Help from Receptionist on Sunday pm to provide cold meal
Proximity to airport, friendliness of staff Restaurant was not open on Sunday
The hotel had a pool which suited our young daughter and the menu did allow for children. The meals We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.
Everything...we have stayed at a lot of hotels 2/3 stars !!!!! UK-Far East. This is the best hotel that we have ever used. The receptionist that was on from the after noon till late was fantastic. As you can see we were over whelmed as the staff and management seem to have got it right.
Hotel equally suitable for business or leisure
We arrived later in the evening and the staff member on duty was prepared with our reservation so that check in took seconds. Additionally he got the extra bed for our youngest to our room within 10 minutes. The room was more than adequate for our family of 5.
Location - perfect for our overnight stay between Holland and Portugal, food was excellent, classic room was very comfortable and had everything you could wish for. staff are lovely people - they aim to make your stay as pleasurable as possible, we would certainly stay here again.
Good restaurant - friendly and efficent staff
Location We book a triple room + baby cot and when we arrived the staff told us that they don't have baby cots
the weather was nice the main building closed at 11 sharp and you were 10 min walk from anywhere and 15 mins from the town by taxi
Excellent meals and service. Clean towels did not arrive until mid-afternoon.
Bedding smelt of tobacco
Cheap. Excellent value breakfast A bit small. Although it was non-smoking, we could still smell smoke.
Did what it said on the box Wifi signal not strong enough. Could not connect to internet.
Very cheap; rooms are small, especially the toilette and the shower, but everything is clean. The only slight disadvantage is the distance to the center of Bordeaux and the rather rare public traffic connection (bus + tram).
value for money bright lights around hotel which made bedroom bright
Automated book-in system refused to accept my registration details and after numerous attempts had to book in at a nearby Ibis hotel Will never book with this group again. Lesson learned
Ideal location, used as an overnight stop off whilst driving from Spain to channel ports to return to UK. Arrived at 9.30pm and used automated check in, room basic but comfortable, would not hesitate to use again.
The hotel is very close to the road the price is good and the check in system is fast and practical. The shower is very small and you can hear the other guests in the hall.
Not very clean, colleague found live maggot in his bed!
Free internet was not working periodically. It was not possible to use it for voice over internet (e.g. Skype, etc.). It was very inconvenient taking into account that it was not phone in room.
Easy to find, quiet, very funcional No towels. There is no reference that there are no towels in the room. Just one more think, the staff didn't speak any english
It was clean, quiet, nicely designed, and very close to the Aeroport. We arrived quite late, and wanted to get to sleep. But I was given the wrong room (it was already occupied by someone), and then had to wait for the clerk to bring me a new key. Also, the staff did not explain the security system for entering/leaving the parking area, or for how to enter the back door of the hotel. The staff just wasn't very helpful at all.
The noise of the air conditioning system and finding the place
location terms & condition not clear enough
We stayed at this hotel for one night en route to a camp site on the coast. For the little time we spent there, we found everything about the hotel excellent, and would stay there again if in the area.
I liked the idea that they have a free shuttle bus. I just called the hotel and the bus came to pick us up. not really.
Near to airport
Ground carpets, cleanness of ground layer WC / its smell
Close to airport - good for a one night stopover - probably not for longer Service was a little slow
Decent clean hotel, conveniently located near the airport, but not noisy at all
Clean efficient friendly welcoming and cozy feeling You might like to put the ph number of the shuttle service on the reservation when arriving at the airport it is not all that clear
The Chateau was very exclusive, good as a romantic hideaway but not advisable if you want to have access to Bordeaux City Centre. It is a reasonable location if you have your own transport as it is halfway between the vineyards in Paulliac and St Emilion. I did not realise the chateau was so remote with nothing nearby at all. No restaurants close enough to go to, and no restaurant in the chateau. You have to rely on rooom service, or a 30 minute trip to Bordeaux City Centre for which you will sometimes be saddled with a 2-way taxi fare cost.
Staff was very nice. Although a bit expensive, the breakfast was very good. Loved the view of the river (don't look to the right though). Room were very spacious and spotlessly clean. Beds were a bit hard and made noise everytime one turned over. Location is a bit out of the way but every other review stated this too and they didn't lie. Be sure to have a car!!!
Staff were exceptionally friendly and helpful. Claire expecially - as a new member of staff she went out of her way to ensure that we had a wonderfull stay. Lovely setting. Lovely building. Lovely room. What more can we say. It would be nice if it had a bar and restaurant. The booking.com directions were totally worng and took us hours out of our way on the other side of the river!
This is a beautiful, small hotel. The rooms were very large, elegant, luxurious. Extremely quiet. Nice pool, and few rooms. Internet access was great. There were not enough employees the weekend we were there. The receptionist was also the breakfast chef, which made timely food prep and checkout challenging. The room service is okay, but again, the chef is usually at the reception desk. Location was okay, but traffic into Bordeaux was awful.
The Staff were polite and helpful, the bed was very comfortable, the breakfast excellent, room service was unexpected surprise. The setting was elegant, refined and serene The difficulty of access at peak hour traffic
The loveliness of the castle, its locaton on the river, and the quietness. Also, the size of the rooms is a plus. Lisa was also a plus. She was so very helpful in information about the area and dining. The only thing I would say would be the fact of no dinner in the evening. A nice menue on the lovely veranda would really add to the comfort of the castle and the comfort of the customers who come in after being out all day, needing a simple but enjoyable meal by the river.
It was so fantastic.
Room was well appointed. Very good bathroom. It did not have a restaurant.
the room, the building, piece, informations.... no bar, industrial surroundings
Big room with large balcony(Suite Garonne View)
The place is nice for business people who need a confortable place when they finish their work Poor breakfast
Very convenient, on main autoroute system with easy access (including tram) into Bordeaux. Good breakfast if you're not too late, and very comfortable roooms and beds.
Clean, nice rooms. Location on industrial estate. Bar terribly expensive - 6 euro for a small fresh orange!!! Staff at reception not that friendly.
efficient helpful staff
Courteous and helpful staff, good bed and close to main highway, with secured parking Breakfast cost was prohibitive
Enjoyed a fabulous meal at Leons because the hotel had no catering! see above
very attantive personel and the hotel is a new and there for nice and clean hotel.
the modern room, the cleanness and the proximity of Bordeaux!
Room & hotel facilities were good Restaurant offered a good menu but the quality of the food was poor and served lukewarm. Location was isolated with no alternative local restaurants.
staff were really helpful and the hotel is brand new, clean and pleasant to stay in location is off putting, but it did not matter once we stayed there
Motel-style accommodation. Parking right outside our room. Convenient location for motorway. Excellent value for money. Our room was a bit small but perfectly acceptable for the price (standard room). Unfortunately the restaurant was closed because it was the Christmas hotels and no alterative was offered. Try the Buffallo Grill restaurant, not far away at junction 11b
very relaxing atmosphere we would have liked a little more choice for evening menu and maybe translated in english,but other wise everything was very good.
Booked for 4 people while on the road to Paris, 1 night stay, nice hotel staff present until 23.30, easy to book with instant reply which complied exactly with my request, good size triple room (2 simple beds and one double) with big bathroom, several pillows. Above average on the same category. Difficult to reach hotel due to works on the area .
It was close to the airport it was in a location with no choice of restaurants or other recreational facilities
After a long flight, this hotel satisfied all our needs. Dinner and breakfast were right on site.
Superb attentive service, clean comfortable room, delicious food, easy airport access location. Highly recommend. I did not see a gift or sundry shop on location.
the room was very clean this hotel has the worst bar staff i have ever seen in a hotel i arrived around 20.30 checked in then went to the bar sat for 10 min before getting served then the barman disappeared again then 3 gents came in and waited about 15min one even went behind the bar and tried to pour a beer himself they even called reception then finally the same barman came back served the 3 gents and before i could say beer please he disappeared i waited 5 min then went to my room thirsty
Hotel was very clean and modern. Staff was also very helpful. The hotel is very close to Bordeaux airport, which was a plus, since we had an early morning flight.
Nearness to the airport. Friendly approach to dog. Helpfulness of desk staff. Lack of adequate road signs for the merinac airport. Much confusion there being three Merinacs
I liked the distance to the airport. Heated pool was not heated.
flexibility of staff.
room was very nice we stayed at this hotel even though it was more expensive than most because we had an early flight the following day and there was an airport shuttle service, however this did not start early enough and we had to get a taxi. We were not informed of shuttle timetable at the time of our booking.
Room service for evening meal very good although limited choice. It needs to move into the 21st Century in terms of its menus, snack availability, breakfast selection etc.
the beds were excellent, the room was nicely decorated, and it was very clean, it was relatively quiet, considering the fact it is situated very near the airport the staff at the front office is not very well trained and, except for a Senegalese girl, names Astou, they were all incompetent, when asking questions they never knew the answers... faxex would arrive and they would not warn us about it.
English speaking front desk staff. The shuttle driver should not park in the lane with high concrete barriers that guests can trip over in the early morning when going to the airport for early morning flight. My wife did and is not happy about it.
nothing room too small, bed too small, only wet room with plastic curtain around shower it was awful
Fair for the price. Very good breakfast, eat what you can. Bathroom could be refurbished. Free parking. Easy to get center, by car. print a map. not so easy to find
40 minute walk from airport.followed by 2 cold beers @ local house red wine at 8 euros per ltr.
Price,Free Wifi, Night staff denied reservation although it was made(day staff better), not so friendly, couldn't sleep due to Neon signs outside the room,No AC
simple, small hotel, in the quiet place near the highways, very good price-quality factory sanitary engineering was quite old
Its proximity to the Airport and the fact that it was true to the description provided. I would have liked more information about transport to and from the hotel. I found taxis expensive, defeating somewhat the object of choosing a budget hotel so close to the airport. Also a receipt was not automatically given. I had to request one.
It was quite basic, with busy roads nearby, but was fair value for money and close to the airport, without airport noise. Restaurant was closed, but staff failed to mention the Campanile Restaurant next door, which was perfectly adequate for a quick meal after a long journey.
It was cheap, clean and the breakfast was very good. It was fine for one night enroute. Room was so small, you couldn't even open your suitcase