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Beautiful setting in the chateau vineyard. The house itself is very nice with a swimming pool and terrace. Poor reception, no information, no sense of welcome - the staff were pleasant enough but very amateur. The menu does not cater for vegetarians and judging by the reaction to a request, the chef does not want to. We were supposed (I think) to tell them daily whether we wanted breakfast, but we were not told this or in fact anything else which might have been useful. The only information at the reception desk, was focused on what you must not do E.G. You must not wash or iron any clothes in your room (but not how you could get washing or ironing done) ?? There was a quite good swimming pool but when I asked, I was told that they did not supply towels (maybe this was a swimming pool for not swimming in ?) but when pressed, said I could use the towels in the room for the first day only - we then bought our own. The room, which was called a 'style' room, had a broken wardrobe which could not be shut properly, was very pokey and has a toilet which leaks from the water supply if you move on the seat.
Beautiful hotel and wonderful scenery. No bad points
Beautiful views from the pool deck, Quiet and Peaceful, Excellent dinner on the back terrace, impressive historical authentic chateau
view from window did not find staff particularly hospitable. .
Beautiful location and property. Very good meal. A nice welcome and good service. Clean pleasant and comfortable room. Steep stone stairs were a bit of an unexpected challenge for my elderly father.
Superb Staff. Location of property near center of town. Suite layout suited our needs. Some of the 'amenities' were not functioning (e.g. Hot towel rack). Top shower head was fixed and directly overhead so you had to wash your hair if used... and the shower wand was not on a sliding bar. he cleaning staff was less than sterling.
gorgeous rooms, quiet, excellent restaurant restayrant busy at weekends, need to be reminded to BOOK a table for dinner
Amazing castle and good service. We stayed at the vignoble house (vineyards view - outstanding !), rooms have just been redecorated with excellent taste. Peaceful and relaxing stay Air conditioning was not working properly and unfortunately this made our stay very uncomfortable (not sure I will return because of this point)
The hotel was absolutelly beautiful, newly renovated, but with much charm, and nestled amongst the vineyards! We had all the modern amenities, free WiFi, gourmet dinner, delicious breakfast served in our room, and beautiful views. Nothing.
Too far from the centre
The staff and their engagement to please the customer, great location of the property, spa open on sunday
Beautiful and good location
The physical appearance, rooms, facilities were very beautiful and comfortable. The dinner was excellent. The location was perfect for our plans. The staff for breakfast service was inadequate. The spa staff was not apparent. The jacuzzi, steam room, and hamman were not working properly.
It was in the middle of a vineyard but we did not have a room in the chateau. We were put in a annex attached to the chateau. We thought this was deceptive and would have enjoyed a more traditional room. We had 3 rooms. Upon check in, one of the receptionist was not very nice. They demanded we book dinner reservations right away. The flowers and grounds were not well kept for such a nice property. Very surprised it was not well maintained.
The staff. Check in we were made to feel welcome, the bell boy who took our luggage to our room was kind to our 9 yr old son, the housekeeper who made up the bed for our son and the waiter who assisted us with our choice of wines at dinner n/a
The service in the restaurant was terrible. We thought the reception/concierge service and the spa service was great though.
I arrived very late and the staff kept some hot food for me and was very helpfull. The whole hotel looks great even if I did not have the time to check everything. I have to say that if you follow the map you will receive by email, then it is quite easy to find the hotel. not much except the TV in the room was very small
peaceful location (rural), stunning views (across the valley/vineyards) - staff (All speaking English & French) were extremely helpful making our stay stressless and very comfortable - food in the restaurant first class and extensive wine list - we had no trouble finding the hotel using google map printouts I took before travelling. just one thing - having to pay extra for breakfast - but this is very common in France (would prefer an all inclusive deal).
The quiet, the views, the quality of the cuisine, clean modern rooms, the pool. the expensive animal supplement - 14 euros.
Quiet and upmarket No fridge and I would imagine in the height of summer would be very hot (we saw a large fan!)
Top class hotel with plenty of facilities and an excellent restuarant. Thought it was a bit over priced.
A lovely establishment in the middle of the Entre-deux-mers wine region east of Bordeaux. Beautiful deluxe room with comfy bed and lovely bathroom with nice roomy shower. Restaurant is first class, service is all one could ask. Great rural location - incredibly quiet at night, lots of stars. Splendid sunrise and sunset. Went at end of season, so had full attention of staff.
Immaculately presented small hotel with an excellent dining room, setin beautiful vineyard countryside; remote and peaceful. Friendly and attentive service Pity the swimming pool was not in use
The staff were most pleasant and helpful. Not easy to locate by postcode.
Beautiful views of vineyard, hills, forestry. Spacious patio and large pool. Very nice reception, excellent restaurant. Nicely decorated room and large clean bathroom with amenities. Window opens to a beautiful view of the country. Can be a little difficult to find. The mattress needs replacing; could feel springs.
Excellent hotel with great food No
Good working free internet and Parking. Bathroom was the same as one on a Ferryboat, a small cabin. Far too expensive for what you get. It is really as they mention only 13 M2
Politeness,genuine goodwill,and excellent value for money.
Good basic accommodation – excellent for an overnight stay - clean rooms - Free parking & good Wi-Fi connection -close to a variety of wine villages, car essential, as it is not within walking distance of anything [which we knew before we booked]
Friendly staff. Warm room We drove to Bergerac looking for the hotel and were miles away.Very misleading calling it West Bergerac. Not very happy about that. Room was very small and only accessible from the outside. So good on a nice day but not when it was pouring with rain.
excellent motel style rooms, clean comfortable and friendly staff.
Convienent location for our suprise trip to visit family and friends. No.
Manager helpful and polite; accommodation very clean. I appreciated being placed at the rear of the building, away from traffic noise.
The hotel was exactly as advertised and the perfect stop-over for my purpose, and the staff were extremely helpful I like to have a bedroom window that opens so that I have the option of fresh air or air-conditioning.
breakfast is very poor; no salted meal, no ham or cheese or paté in such a country like montpon monesterol it a pity. quantity of sweet meal is just suffcient for a wife! parking, signage correct.
peaceful location, hotel layout, beds
It was a very clean room, well set up for handicapped people, very comfortable bed, we are travelling by bike and they stored our bikes for us overnight. Basic but good breakfast. Quiet rooms. Excellent value for money. No restaurants close by - was 4 k to ride for a meal which is not a problem if travelling by car
Clean room, adequate facilites, just short of somewhere to sit out and relax. perhaps a garden and seating area a bit sparce and breakfast could have had better service.
facility was new and clean no air ventilation in the bath/shower room.
Simple, basic room,very clean and ideal for what was required.
The rooms are well adapted for handicapped people. The reception by telephone when enquiring about arriving late was really appreciated.