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- There is no 24h reception and the phone support is not working properly. Every time you call the phone support, you need to wait at least 2h for them to call you back. There are no weekly room cleaning. The bed in fact is a sofa, which is not so confortable. The hotel is overpriced!
It's a new Apartment. Rooms are large and nice. The kitchen is very small. Parking is large and accessible by lift. We arrived on Saturday at 17h. The front door and the reception were closed. At the door was a telephone number (hotline). Only an answering machine - no one called back! After calling mare than 10 times and waiting in the queue, somebody replay. Very difficult communication! We received two codes: one for the entrance door and an other for the safe with the room key. No staff ! ! !
Everything was corect, nothing special, good for passing thru. Garage available, and safe. Also, the hotel feels safe. At 8 o'clock in the morning the alarm went on for 15 min. and nobody explained why?! STrange chemical smell is present.
Nothing Poor beds and hardly nothing for breakfast
very good prportion of price / value, size of rooms, new building, cleanliness
It was clean, comfortable, close to Chateau and domain of Versailles, quaiet, good parking, very nice staff.
The room was quiet and the beds were very comfortable. The window opened- unusual in modern hotels. The parking system was easy and secure.
We found the staff very helpfull. The asscess from the garage was very difficult, The garage.
The location - good for The Palace (15 min walk) yet far enough away for peace & quiet. Good car parking Bar was quiet and often un-manned.
Style and decor, nice bar, nice breakfast, very clean. One member of staff was a little dismissive, others were fine.
a good position for touring and visiting the chateau provided you are prepared for a 20 minute walk restaurant was good but with a limited menu
Modern and comfortable with good facilities 10 minute walk from the Palace of Versailles. Good location if you want to see Versailles, but long ride on the train from Paris.
Restaurant was good and people were friendly. Garage parking was difficult. Hotel advertised as air conditioned, but it is on a hotel-wide basis and cannot be controlled in the room. Our room was too warm and we were unable to cool it off. Also, the Mapquest directions to the hotel were incorrect. We drove around for at least an hour trying to find it, and it was very conveniently located for visiting Versailles.
The rooms are nice and the whole building is well designed. The employees could deliver more service towards clients.
Clean and comfortable Novotel, as ever
The hotel was fantastic, I used to stay in good hotels, but I've never stayed in a hotel like Trianon. Bring nice clothes to get confortable. nothing
I loved the grounds and our little girl loved playing in there. The room was lovely and spacious and the staff were excellent.
Excellent service and comfort Desk was unclear about what was included in all-inclusive deal.
Really liked the relaxed atmosphere in the bar. The cleanliness of the bed linen and the bathroom. And the service by all staff was exceptional.
It was near the event I was attending so few minures walk to return hotel which was good Everything was so so slow. Wait for food 30 minutes, wait to finish checking-in for 30 minutes.
Trianon Palace is a beautiful hotel in a beautiful location. The room we had was spacious and comfortable. The grounds are a pleasure to walk through. It is conveniently placed for the town and the Palace of Versailles. The staff are polite and attentive. One of the lifts was not working when we arrived and was still not working when we left. The one lift that was working was very slow. The hotel is very expensive. This is to be expected for a hotel of this quality, buIt is particularly noticeable when you add up the extras - parking is 20 euros per night, breakfast is 33 euros.
The rooms in the Pavilion where we stayed were tastefully decorated, the beds were extremely comfortable, and everything was spotless. Room service was great - prompt and tasty. The highlight was the spa, I had a really fantastic prenatal massage that got rid of all aches and pains. The air-conditioning unit in the room was impossible to figure out! Luckily the windows opened so when it was a little stuffy we were able to air the room.
Great location, comfortable bed, superb location. Did not like staying in the pavillion... Would prefer to be in the main building. Had to request baby cot and roll out bed twice!
The distance to the castle and conference location
Nicely refdecorated hotel offering a great location for the Chateau de Versailles. Large comfortable room. Staff are very helpful. Internet very slow connection. Breakfast is quite expensive
You can't ask for a closer location to the Palace of Versailles and the parking is priceless. Cafes to the hotel nearby sell tickets to the Palace. We didn't take the breakfast but probably should have. Nearby cafes were very expensive.
Great location. Very clean rooms. Nice decor. Lovely staff. Good wifi in our room. We bought our own breakfast and were told we could not eat the rooms. They were still so accommodating in the dining room while we ate our own stuff.
Easy access to public transportation, shopping mall and restaurants. Location far from touristic objects.
It was my 20th birthday, The staff was excelent, really good comfort, staff took care of us, everything was lovely!!! No!!!
Strategic location in the business district, spacious room, complementary beakfast In-room facility for phone call, internet access & pay TV could be cheaper.
Located in La defense - 15 mins by metro to centre of Paris. Good shopping around hotel. Clean and well sized room, good staff.
Convenient location for our requirements Dislike is probably too strong a word, but an observation on service was that the hotel was under staffed in the bar/restaurant on the Sunday evening - had to wait 20 minutes before bar service received. This is not an issue about the people who were working, they were very pleasant, just not enough of them.
This is an excellent hotel and one of the best hotels in Paris I have lived in. The location is good and is just a few stops away from all the attractions. Breakfast is fantastic !
well appointed, staff very professional very hard to find during the building work, not signposted. I emerged late evening from La Defense Metro, Hilton is signposted on hoardings of the buiding work, but the signs direct you to a gate which is locked and chained. I walked around for some time before I discovered the entrance
The staff attention and personal willingness to help was great No wifi service
excellent location at paris...or maybe the best location parking the car is really not organized and very hard to find
The room was so commodious, and clean at the first day. I stayed 2 nights. On the 2nd day, I was so surprised to notice the bad room cleaning service. Hairs left on the floor, used rumpled bathrobe left on the floor in the bathroom, and used tablecloth was on the table. I smirched a slipper on accidentally, on the 2nd day, just one slipper was left instead of a pair of slippers. I think it was because I forgot to put tips because I was in a hurry. But basically, tips are for good service, should not be reasons for bad service. Moreover, I run out facial papers, so I asked for one to the room cleaning clerk on my way to room from restaurant. She answered, "No, this is for other room, I bring one to your room". But she never bring it until the time of checkout. So miserable experiences.
Calm. Decoration. History (birthplace of Louis XIV). Restaurant closed in August
The fantastic view, both from our room and from the restaurant. The spacious room accomodations and excellent quality of both the Dinner and the Service. The only slight criticism would be the floor tiling in the bath room could stand to be updated/renewed.
Lovely room and view Very expensive, €16 for a poor continental breakfast.
the view to Paris and the town of St Germain a little outworn
surroundings, view, spacious rooms, parking limited service (lobby, terrace)
The location is superb with open views over Paris, the Seine and a short journey to town, especially La Defense business district. Needs an upgrade of facilities. Problems with the door, internet access and plastic sheeting which had to be taken off the bed.
Wireless broadband internet. Spacious rooms. Ambiance and fabulous view over the city. Too few free power outlets in the room. The quality of the restaurant is good but prices are relatively high.
the lovely views, the helpful and courteous staff, and great food and stylish comfortable rooms.
St. Germain en Laye is a stunning town on the outskirts of Paris. Pavillion Henri IV is a stunning historic palais, with marbled entry way, a five star restaurant, and an outside deck overlooking paris. The sense of elegance steeped in history is worth the visit. When you order a cab for the airport, specify a taxi, not a limo. I ended up with a 90 euro drive to the airport!
I spent one night at the hotel before going in the morning to airport. I had dinner at the hotel Hotel need some renovation
Very close to all facilities in Versailles Inability of the reception staff to properly recognise an Accor A-Club member
fitness and sauna The restaurant and the breakfast room were closed and we had to wait our turn for the brekfast
The location of this hotel was excellent, just 200m walk from the front door of the Château - there is nothing better. The staff was excellent, helpfully pointing out the lovely square close by that was full of great restaurants. The breakfast was not worth the cost. We should have gone out for breakfast, but as we wanted to beat the crowds we had no easy choice.
The whole experience was a great experienceN
Location is perfect, near the Chateau. Interior is very modern, not inviting. Bathrooms need makeover: shower in bath etc. Very small and badly equiped wellness, turkish bath was out of order
Very expensive as 4 stars hotel,with normal rooms and normal facilities charging for the internet Wi Fi connection is not necessary since they are charging high rates for the rooms,good hotels provids Wi Fi free as a facility,
Close to Versailles palace, quite hotel, friendly staff. Renovation overall is needed.
Location ideal for visiting the Palais de Versailles. Friendly and efficient staff at reception and conciergerie. Bathroom rather 'cramped'. Some attention to decoration (e.g. peeling paint) needed.
Excellent loction near to Chateau de Versailles, very friendly and helpful staff, hotel very neat although somewhat impersonal, free wifi. Own covered garage None.
I really loved the atmosphere here and the close access to all the special areas in Versailles. They need to work on storage while staying for longer visits. They need draw space and a little bit newer furniture at this price level.
Fast, free wireless internet. Delicious breakfast, good restaurant. Fitness center. Less than 5 min from train station. Safe area with many good nearby restaurants.
the tranquility. perfect english language of the front desk staff. Proximity to the train station was a big advantage. didnt have to use the taxi room service lack of english language and have to pass info thru the front office desk
location - cleanliness
You can reach la defense with taking rer trains. Better to look a hotel in downtown.
Breakfast The complaint is rather about the service between booking.com and the hotel: 2 hours later, the hotel still did not know about my booking ! And when I wanted to modify the booking from 2 days to 1 day, booking.com gave the not so funny answer that the hotel had no available room !!!
The staff were polite and attentive. The hotel was in an excellent location that made trips into Paris and the surrounding towns, via RER, very easy. The restaurants in Rueil 2000 were within easy walking distance and offered good service at reasonable prices. No.
Bed, TV, Internet Breakfast was extra to pay and not that good....
reduced price for week end, nice place near RER
comfortable and spacious facilities . Nice view of the river and. location more fit as business hotel. alot of goog intensions without the final touch. Big shower heads with not enough water pressure. Automatic lights in rooms don't always shut or turn on when you need them to. Request for extra blanket or pillow were turned down.
Free Parking, Very Calm Hotel, about 15 mins walking to the train station (RER A), Very nice big room, very nice swimming pool and jacuzi, to be honest i just choose this hotel becuase of its location near to my training course centre there but am amazed of what i've seen. its not in a shopping area so that you have to take the train to any shopping area and its not that far.
The room was always clean neat and a pleasure to be in. With each room you have a large balcony with french doors. The room could be made as dark as night or filled with natural light. The automatic lights worked well for me. The lights of the room only work while your key is in the slot holder. The bed was a queen size bed with plenty of comfoters and pillows, you have your own control for the temp in the room. The bathroom is the shower and tub combo, the tub is a large tall tub, very nice to soak in. shower head and a detachable hand held also. Also with a large sink blow dryer and heated towel rack which helps heat up the bathroom. Hotel has gated entry located by the river&park in a nice area. The indoor pool, hot tubs were beautiful. I thought the breakfast buffet was a bit pricey, you can stop at a pasterie shop for some fresh products at a much resonable cost.
Superb location just outside Paris yet very convenient to get there quickly.Breakfasts very good and the surroundings were a really nice park area next to the Seine.
We stayed at this hotel in May and foound the rooms to be comfortable and modern+ the staff extremely friendly and helpful. Additional spa/recreation facilitiesa are a bonus that our children particularly enjoyed Laundry had a peculiar odour
The staff was very polite and helpful. The food was nice though a bit rich. The Spa and swimming pool facilities were perfect and very relaxing. The rooms are compact with everything one would expect in a French 3 stars hotel. The restaurant menu was a bit restricted in its choices, one would struggle to eat there everyday for more than 2 days without re-ordering the same dish. While a spa, the restaurant clearly focuses on heavy and rich traditional french cuisine wih no "healthy" choices.
Asbolutely Fabulous!!! Beautiful Location - great amenities and fantastic rooms - could not fault it. Nothing.
The location,near Paris, is great. Within 10 minutes you are in Paris. I stay at this hotel every 2 or 4 weeks when i come from Holland by car. I took this hotel because of the value for money but after 5 months things are not the same as in the beginning. For example, every weekend they shut down the hot water and then tell you that 'you are the only one' - When you call back later (new shift started) the other person tells you that the entire building is using the exact same pipes. After 3 times without hot water in the weekend and the way the personal acts when we ask them about it i doubt that i will be coming back any time soon.
via booking.com we had a good deal, so we could enjoy the really clean rooms and spa. its a nice area as well, not to far away from the train. Well the bar prices etc;;all what you can not buy via booking.com is quite expensive
Spa, room equipment, lounge
Personal was nice The hot water did not work the first night. After that it worked
Great location. Within minutes of the chateau. Very small room even in EUROPEAN standards.
Location is amazing. Right across street from Paris train and Starbucks next door!! Bathroom needs a little more work (cleanliness).
A good location near Paris and relatively easy to get to the city centre. The availability of secure parking (at cost) was appreciated and the general standard of the room was what I have come to expect from a Novotel.
The hotel rooms are clean and comfortable. Very close to the La Defense business area of Paris.
Reception service was excellent, very professionla and helpful. The room was very clean and good sized.
Location was not as good as promised. Connection to Paris slow.
The hotel was very clean and comfortable and close to amenities with a good choice for breakfast. We booked to be close to the race course which was a short easy walk away. Paris was easy to access. The evening menu was not very appealing.
The hotel was very friendly. It's location is good and there are plenty of nice restaurants/bars about the suresnes area. The hotel is not near to a metro station. You have a bit of a walk to the tram (belvedere) and then change at la defense for the metro
friendly staff. Room was not 100% clean, interior (elevators not spotless) a bit worn out. Not enough value for money
Close to the center. Close to the railway station. Rooms are small, the hotel is old and the furniture is basic. Shower cabin and shower was broken
clean room, nice breakfast, quite place personnel do not speak english (unacceptable), 45 minutes away from the center
good thing is the location. The rooms itself are spacious but the bed and bathroom are IBIS like quality. I do not regard them as Novotel Quality. Still I choose the hotel because it is very close to a client of mine. At its full price of 200 eur the hotel is definetly overpriced in my book. At its rate of 139 (with no cancellation) it is fair.
the location for the company am visiting , security and room size the staff , the air condition was not working and when we open the window the mosquitoes attacks us , the toilet was small
Large rooms (above Paris std) Too expensive for the quality, strange breakfast formula
I real loved the room, it is very large and very well equipped, I also liked the food corner where you can buy some food to eat at your room, it is a bit expensive though, but for a late night bite in is perfect, and you can take it up stairs and heat it in the microwave and you have your hot meal. I just wish they had more English speaking tv channels, at the moment they only have skynews
The bathroom was very very clean and the service from the front desk was excellent. They were very nice and accomodating. The carpet looked as if it needed to be replaced. The rooms were a bit smaller than proposed. However, they were a comfortable size in comparison to other hotels in Paris. The food was just ok could have been better but it was still ok.
Quiet rooms with more space than expected, safe and free of charge parking. Direct connectable rooms for families.
Small, but fully satisfactory fitness studio, good comprehensive breakfast Windows cannot be opened fully to get enough fresh air from the outside, rather cold room - heater inefficient
Breakfast, parking for free, safe and in the same hotel. Not much to do around the hotel. Always need of public/own transport. Most people was helpful but some of them seem to be permanently cranky. Sometimes you felt like I was doing something wrong by asking something like paying in advance my room...
It was quite easy to get into Paris from the hotel. There is a bus stop right outside the hotel which takes you to La Defense. Free parking was also nice. Stayed during two business weeks, two different hotel rooms. First week: Non-smoking room reeked of smoke upon arrival. Second week: After asking the staff twice to look at the heat in my room (over period of 48 hours) they informed me the heat was not working in my room. Extremely furstrated, but they moved me to a room with working heat.
The restaurant, attitude of staff, car parking facility The hotel is old fashioned and tired. Needs refurbishmenet
The hotel was nice and clean. The breakfast was good. The price of the breakfast is a bit too high. The location is a bit out of town. Taxis cost a fortune.
the reception staff were very helpful when i asked a question i did not like the price we had to pay for our evening buffet, especially as we had to pay the full adult price (25 euros) for our 8 year old son!
Helpful, friendly staff. Excellent breakfast
Excellent breakfast included in hotel charges Not free Wi-Fi internet access but for additional charges