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Efficient and friendly Staff Very good pool and liesure set up Room a little basic - very little toiletries and no biscuits with the coffee/tea making facilities
ease of access to rail station & airport & NEC facilities. The staff were very helpful & polite. Would definately use this hotel again.
Hotel room had a strong smokey smell to it even thogh a non smoking hotel
Freindly Staff Value for money size of room no bath
The hotel was comfortable When we entered the room it was freezing. There was no instuctions on how to use the heating/cooling system. We booked an early morning call for 7am, this was not forthcoming and as a result were later than expected for an engagement. When this was pointed out to reception at checkout all that was offered was 'sorry' I feel we should have been offered maybe a free breakfast as compensation.
Easy access to NEC site The decor is a bit "tired" although I appreciate the hotel is well used 24/7
The public areas were very welcoming, the restaurant was very good and the staff were very helpful. The coldness of the breakfast room which was almost next to the front door.
Polite and helpful staff Tv to complecated
The staff were very helpfull and the location being close to the NEC The hairdryer in our room did not work.
Good food and good service Warm, ac would be a benefit
Bars One bar closed early
The staff were very friendly even though the hotel was very quiet.Especially the lady who served in the Triumph bar and the food was excellent
The Hotel was big but still very cosy. The standards of the rooms outweighed my expectations and I was upgraded for free as there was a better room available. I really couldnt recommend this hotel enough
The breakfast service & food were both good & efficient The long walk and lack of lifts to my room
Located near to NEC Staff inexperienced and not the most customer orientated. Quite expensive for the quality and the limited facilities.
Convenient location. Low noise level from outside. Comfortable. Couldn't get a small snack with a glass of wine.
A perfect setting in a beautiful suburb not far from NEC Good food and a friendly staff
I thought the whole experience staying at the Manor was a very pleasant one, from the warm welcome on arrival the service at breakfast through to the help I received on departure. Nothing
Excellent hotel, highly recommended
It was clean and comfotable. the staff were polite friendly and helpfull
Room clean and tidy and also very quiet.Good buffet breakfast
everything we wanted for a break was all on site, even the golf course! the tea, coffee and milk in our room was out of date
The comfortable bed and the cleanliness of the hotel and eating areas.
It was very refreshing to be treated with courtesy and respect rather than being viewed as a nuisance
Everything, food, staff, facilities etc - all were high standard, the staff were extremely friendly and helpful.
The use of the suana and pool
The staff were pleasant and courteous, especially the reception. The food was prepared and presented well. The hotel as a whole had a relaxing atmosphere and would definitely choose again if in that part of the country. Only one thing and that was the room was a bit too chilly.
Rooms were very nice. Although very crowded in dining room, breakfast was very good Pool and spa area too busy to relax in. Also only had one pillow each instead of two
location, cleanliness, fitness club did not cater to families even as far as no 'kids menu' in restaurant. Little for kids to see or do - pool restrictions. No rental movies etc
Some of the most friendly and helpful staff I have encountered. The spa was fantastic, beautiful and relaxing.
helpfull staff, good food, easy parking no
We were close to the NEC (attending Crufts) Hotel easy to find, we were made welcome - no charge for our dog, (unlike most hotels/travel lodges). Breakfast delicious and service excellent! Had slight problem with leak on shower attachment (got soaked!) and bath taps a bit strange.
Good value at £59 but not if if it was dearer Standards have slipped in last 3 years Breakfast not so good No biscuits in rooms Had the nerve to charge residents to park there!
The relaxed atmosphere and friendliness of staff.
Lobby bar, reception service. No service at breakfast, cold plates, had to ask twice for tea, then had to get own cups, knifed forks ect... Off other tables, in view of waiters who did or said nothing. Room smelt damp and looked a little dated.
Food okay Reception - bloody slow. Bar - cold and slow servioce.
Good price, in a good location, it had very comfortable beds and pillows, nice fire in the bar. Buffet breakfast not great, the food was served too cold. And the temperature in the bar was too cold also.
Excellent value for money on the price we paid. Plenty of available car parking space. Friendly and helpful staff. Good location to Birmingham and walking distance to Touchwood shopping centre. Good breakfast and leisure centre. Its was cold. Very cold in the corridors and room was cold, as the heating system was not working. Vector heaters had already been given out, but extra blankets were delivered to our room very promptly. Only heating in the room was the bathrooms towel rail.
No draught beer
Spacious room The bar was noisy but one had to consider that there was a wedding reception
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
The room was typical clean and servicable The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service. Cold room and having to wait to have our breakfast.
the very large king size bed and the leisure facilities, food was also very nice no the hotel was very good
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
We were upgraded. Location to the town. Choice for Breakfast
nice and quiet in the bedroom
Although the Ramamda double booked me they could not have been more accomodating. They sorted the problems out efficiently and I was given an executive room. The hotel is very close to town and the staff are friendly. Only problem was during my checkout; their was only one lady at the desk (she got flack for this) and it took 45 minutes to check-out, however stayed calm and tried her best. Breakfast a little dry but not horrible!
Not alot poor reception service
Convenience and location for the NEC. Excellant accces to Solihull shops.
The hotel provided an excellent base for a visit to Solihull for a personal visit for the funeral of a close friend. The standard of the hotel was not my highest priority. The strange arrangement of the car park and getting parking tickets validated.
The friendlyness of the staff. Especially at Breakfeast .Asthey were very busy but coped very well .
position of hotel
Check in process needs improving
It was within walking distance of good shops, pubs and night life The bed,s were very hard
Staff very friendly Double bed was 2 single mattresses pushed together, no fitness facilities
Cleanliness of hotel...staff were friendly Paying for Parking at the Hotel £8 per car per night
The suite was fabulous and made our visit There was a large party staying and that meant we were in able to get a table for dinner.
The whole experience was amazing felt totally relaxed
I like the surrounding grounds and it has a quintessential appeal about its artichect and surround. the mattress was little too firm for personal taste but I slept well nontheless
the staff were very helpful and the place was beautiful
The spacious and comfortable superior conservatory room with lovely complimentary Cadbury treats. The buffet breakfast was tasty with a decent range to choose from. Prompt and friendly service from all staff throughout.
Food, Service, staff, quality of facilities Table clothe at breakfast was not clean and the shower head in our bathroom directed the water too close tot eh taps.
generally good no issues
friendly helpful staff cleanliness peaceful environment pleasant surroundings No
We only stayed one night, but found the staff and the atmosphere excellent. The carvery meal in the restaurant there was excellent and is thoroughly recommended.
Staff were very helpful and friendly. Didn't like the small bath towels.
Great value for money, especially if you are a golfer.
Friendliness of all the staff
Top hotel , great location . room spotless and modern , recommended all round .
Easy parking. Luxurious room. Friendly staff. Lovely grounds.
Staff were extremely attentive without being intrusive.
Helpful, approachable staff. Modern decor & food to very good standard in a traditional setting. Close to nec but in a quiet, country location. Comfortable rooms. Room could do with air conditioning
A lovely hotel in a nice quiet location. The staff were very helpful and the room was very comfortable.
Staff were fantastic...rooms were very comfortable. Food amazing!
The grounds were lovely. The Bed extremely comfortable and it was great having a Jacuzzi, although it was very noisy
lovely meal -friendly staff
The hotel was as always excellent. The staff were very friendly and professional, and when in the area again will book Hogarths.
i liked the room. it was very nice and comfortable. the view and nature was perfect. the people are very nice. i had a very pleasant stay
Possibly one of the best hotel rooms I have stayed in! Lots of character with unique features and luxurious standard of finish. Highly recommended!
Comfortable hotel, good sized room and bathroom. Very handy for NEC. The food in the restaurant was expensive, and there did not seem to be any other option to the set price meal (ie bar snacks).
The rooms were excellent, the staff fantastic and the food out of this world! Shame it's so close to Birmingham International airport.
Wonderful place, wonderful grounds, lovely staff and the suite was amazing. no complaints!
The standard of the rooms are excellent. A special mention should be given to the warm welcome given by the receptionist, very professional in her approach!!. A fantastic place to stay!!
comfy bed, spacious bathroom, quiet surroundings poor singage, flashing smoke alarm over bed, no window blind in bathroom, I also felt the interiors needed brightening up perhaps with more fresh flowers!!! or am I just being picky????
They upgraded us to a fantastic honeymoon suite. Amazing!
The food at the restaurant was very good.
Beautiful setting & decor. Large, well appointed rooms. Excellent food. Friendly staff. A really pleasurable experience. N/A
Friendly helpful staff First room that I occupied, the heating was not functioning. After checking by staff I was moved to another room. Negative followed by a positive
We enjoyed the starbuck in the hotel, gym facilities were good. Staff on reception were helpfull, trying to book us in early but in the end had no twin available until the normal check in. The locker in the gym would not open, the key was stuck, we waited over 10 mins for assistant. In the end we managed to open our selves and didn't see any member of staff. So they would have left us for over 20mins sitting in a towel in the changing room. No hairdryer in the bedroom, on requesting this at the reception we still waited over 20min, so agian delaying us for our breakfast. Seating in the bar area was stained and at the breakfast area.
The parking was free. Restaurant staff very attentive. Good breakfast. There were no toiletries in the room and when we asked for some soap, we were told that they were not supplied, but there was a soap dispenser in the shower. This entailled climbing into the bath to get to it but was empty anyway. Had we known this when we booked, we would have brought our own soap - so be warned. We had booked a meal deal which was advertised as a 'free meal on the first night'. It turned out not to be free. We were given vouchers which paid for some of it, but had to make up the difference with cash. Reception staff were not very helpful.
relaxing in plasant surroundings-allways enjoy use of facillities...good location for local attractions etc
Quiet, except at breakfast time and in the restaurant. The televisions in public places had the sound off, for the most part. Meals available without having to go out. Essential as there was nowhere close enough to walk to. Use of a decent length swiming pool. In a handy location for my meeting. Cleaning and hovering whilst having breakfast. Showerhead only operating on a few jets. Poor lighting and high sound levels in the restaurant (not helped by the background musak). In answering 'yes' to the next question, that is a 'maybe'; it depends on the alternatives next time I have to spend a night in the vicinity. Small portions and bread or potatoes only supplied as an extra. In adequate warning of the credit card charge on the booking page and the amount was not included when asked to confirm on check-out on the website. The first I knew about it was when checking in at the hotel an saw and extra £2 on top of what I thought the room rate was. Television screens everywhere, tuned to different channels, are distracting. Nobody seemed to be looking at them, so do we need them ?
Great hotel Should be 5 star
We loved the hotel and the room - talk about comfy! Disappointed with the onsite pub but verve was outstanding. The onsite pub food.
The room was very comfortable, staff were well trained, helpful, polite and cheerful. The restaurant was first class and parking was plentiful and convenient. The location was a little sterile (middle of a commercial estate) but overall - excellent. The thing I liked least was that there was only one lft, but in truth it wasn't a problem, just a little surprising.
After check in, my husband had to leave the hotel to meet some of his family. I was left in the room alone. It was during this time that a maintenance man knocked on the door. I found this to be strange as no one had said anything to us when we checked in and there were not any problems with the room / facilities. When I questioned him why he wanted access to our room he became incredibly cagey and nervious and said he would call back later and left as quickly as possible. he was not in any kind of uniform / had any id.
Very welcoming. Staff helpful and friendly. Hotel very clean and comfortable. Facilities excellent. None
pleasent staff and very posh but comfortable hotel
The location Limited menu
Excellent rooms and facilities. The restaurant was particularly good.
Relaxing, Comfortable very well looked after, Very good food on both nights stayed. Hotel was fairly empty as booking covered the early part of the week
over-pretentious chef. excellent quality, but too nouvel cuisine
Bed was gorgeous and the grounds & setting very smart, but relaxed not applicable
I myself did not stay, I had booked for one of my bosses, but he came back strongly recommending the hotel for future use. Liked everything
Friendly, warm and attentive staff without being intrusive. Qualityof food excellant
pleasant surroundings room smelt of strong disinfectant
Location The plug in the bath in the room got stuck and was unable to drain bath.After reporting this to reception it took far too long for anyone to arrive to fix. This they couldn't do so i had to take a shower in another spare room the following morning. Evening meal room service was poor - quality of food very disppointing and very expensive for what it was!. Overall there was very little feeling of any welcome from staff and politeness was not something they adhered to. Hardly any appology for inconveinec with room
The hotel was reasonably priced and the staff very helpful and attentive at all times. Room quality was also good. Quality of evening meal was poor and did not represent particularly good value for money. Quality has dropped significantly since our last visit. Head of restaurant was patronising and disinterested (not the waitresses - they were excellent) which is odd considering the number of complaints we overheard him receiving! Also prices of drinks at the bar were, in some cases, extortionate.
Location next to a canal. The food was below expectation.
A genuinely farm-rural location, but along a smooth well-surfaced road past the farm. Only 10 minutes at most from main roads, fulfilling our need for an easy drive to the N.E.C. Birmingham's car park and adjacent Airport (25mins, non-motorway roads). Well furnished and clean, annexe room was spacious and quiet, looking in on courtyard. Restaurant standards at dinner and breakfast (menu, service, food presentation and quality) very good. Outside, and rooms especially SE or SW-facing are easily within the mile-distant M42 traffic, constant traffic noise could be objectionable (but access from same road via J9 is fairly easy!). Presence of marquee indicates events such as wedding receptions could co-incide with your stay. No air-con in annexe room used, nor was a lift to upstairs rooms seen. No other places like shop or pub seen in the vicinity. No major grumbles, to be honest, unless these factors are important to a specific customer. You choose this location because of its rural location, and a good quality stay on-site.
The room was bright, shower excellent. Public areas were cold, couldn't stay in bar because it was so cold. Restaurant meal was over priced - mine was too big my husband's ridiculously small - served large and small wine in two glasses of equal quantity but different shapes. Breakfast poor, limited.
Location, cleanliness of the rooms and hotel The Reception staff were so bad! When the hotel was practically empty they put me in a room next to where there were going to b discos two nights running when I had mentioned in my booking that I had heard about this problem and wanted a very quiet room. They could so easily have done that! Also they did not have on their computer the correct info about the 4 night package I was doing and so there was a fuss about 'overcharging', luckily I had a copy of my booking form.... Someone was going to help me with my luggage to change rooms, up and down stairs, they did not bother to turn up. This is a hotel that mainly relies on Weddings, and other guests are treated very poorly.
Lovely rural location within easy reach of the NEC.
Useful location for my work in North and East Birmingham Restaurant meal was well presented but rather bland in taste on my first night. In contrast my room service meal the following night was excellent. Restaurant staff need to learn to leave the customer while they study the menu rather than 'hovering around' waiting for the order.
friendly, informative and helpful staff, lovely location, fascinating history.
every thing about the stay at the hotel was first class everything
The two members of staff on the reception desk when I arrived and left were excellent; friendly and efficient. We enjoyed the evening meal, which we thought was good value. Our room was clean. The heating was on despite the weather being warm; a minor problem, as we were also given a fan. The cooker was not working in the kitchen, so were were not able to have a cooked breakfast; also a minor problem. The main problem was that there was a fly crawling over the food that was out for the continental buffet breakfast. Not being able to have a cooked breakfast I decided to have muesli, but the fly was crawling over the uncovered bowls of food, which put me off. Luckily there were some croissants in sealed bags. I pointed out (to the member of staff overseeing breakfast) that there was a fly, but she said that it was not possible for them to do anything. I asked if at least the food could be covered, but she said that there was the danger of cross contamination, so could not cover the breakfast buffet. I have always thought of Whitbread as providing a high standard of cleanliness, so thought that this let down your product reputation. The bathroom taps looked stylish, but were impractical; they could not be turned on and off by someone with poor grip or arthritis.
Large well-appointed rooms with no unnecessary frills; on-site restaurant with good value pub style food; pleasant business-like staff None really
Clean and tidy hotel and staff in restaurant were friendly Check in member of staff was particularly rude to a member of the party who wished to pay by cash but had no photographic identity. Thought this was a silly rule anyway and not consistant as when she stayed at another of your hotels this was not asked for. But the staff member said if she did not have another form of payment she could not stay at the hotel!!!
The manager was rude and should be replaced her attitude at breakfast was very poor pity as the rest of the staff were very welcomming
Staff were very friendly and helpful by providing taxi numbers and local things to do of interest Other people (guests) were very noising but then we were staying by the main door!
very quiet - good access to the west midlands - friendly staff Ironically, no access to a hot breakfast
The Limes provided us with a relaxed stay, a perfect room and a gorgeous breakfast. We will be definately staying there again.
Breakfast in our room no
Comfortable bed. Nice breakfast, very healthy.
Primarily its location. It was very quiet at night thereby ensuring a good night's sleep. The Limes is very dated and needs a bit of a refurb. Our room was far from clean.
Fresh milk provided Website didn't make it clear that you needed to prebook continental breakfast. Hospitality basket had not been replenished from previous occupant so had to seek out someone for coffee etc. Was provided with cereal and milk for no charge as basket had not been replenished.Shower rather grimy.
Peace and quiet of rural location Lack of staff and open reception on arrival.
friendly atmosphere no
Great location for Midlands business trips, helpful staff. Its for the independant guest and perfectly suits our needs.
Comfortable and well-equipped room. Ample and healthy breakfast. Easy to find. Easy parking.