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Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.
great location for shopping etc and near station no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.
Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!! the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.
Housekeeping did their best given what they had to work with. No internet in rooms-barely functioning in lobby.
Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards) Hotel needs compleet renovation
Excellent location - closed to all of the city's attractions, bars, clubs and shops No car park
I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting. the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom
The hot bath/shower The facilities are old and out of date. It is a Victorian type of hotel but the maintenance to this standard has not been effected at all. The odour and smells coming out of the rooms are horrible. There is a a need to change the beddings and sheets.
Location, the price I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day
the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross
The hotel was in a great location as we were visiting Birmingham for the Christmas markets and shopping at the Bullring. Nothing at all.
location was easy to find wifi was only in the lobby and I had to pay to use their parking deck
The view, bed and the shower Chaotic buffet breakfast.
Very accomodating staff Dusty and the food was the same every day!
Check in/out was very efficient The lifts!! Have a mind if there own but when your in the 14th floor you have no choice but the use them it can take you up & down a few times before getting the floor you require Oh & breakfast is chaos not enough tables to cater for guests
The location was excellent for the airport along with the quick tram link to the NEC and train station. The rooms were freezing!
Spacious room for organizing repacking to travel. Sufficient places to sit at dinner for a single person. Excellent personnel response in replacing burnt out light bulb. Location wrt airport and railroad. Value based on my particular reservation was good. I was paying out of personal pocket. But I would return for the same price. No bright LEDs to disturb my sleep Nice breakfast. Nothing bad No sign if water in fridge is free (many hotels charge for this) I would like decaf earl grey for room to help sleep Burger at dinner. Glad that this was well-done. But the bun was very dry. Needed a nice sauce to make it all more moist and flavorful. Restaurant did not seem to know if a British beer: ale was available. Yes I liked the ale provided but the server did not know about it. It would be good if there are real British ales on tap instead of the usual corporate beers. Is it possible to get United miles for staying at Novotel? This Would influence my decisions. John Taylot
I loved how convenient is was to get to the NEC and airport from the hotel. It was stress free and swift.
Proximity to Terminals and comfort of rooms. Check in and out times were excellent too.
quality of breakfast not as high as the last time I stayed with you three years ago. Sorry.
Great location for airport and NEC events. Restaurant on site and bar open 24hours. Good for business, leisure or family stays. Staff friendly. Very accommodating and would definitely stay again. No noise heard from the airport. Our allocated room smelled of smoke and they changed our room immediately and apologised.
The staff very helpful
Room very basic and poorly decorated, no air con or fully opening windows
Convenient to Birmingham Airport! Great for early morning flight. They even gave us our b'fast in a bag the night before since our plane left before the breakfast opened. We have traveled a bit, but never in a place where we needed to insert our card into a slot to turn on the lights. Guess that is well known, however was not by us. Helpful housekeeper showed us. Very convenient to have USB charger for electronics.
Hotel as expected, staff very helpful, drinks and meals expensive but only to be expected on an airport site. Didn't have hotel breakfast as too expensive when you can get two good breakfasts at Frankie & Benny's in the airport for the same price as one in the hotel. Access to NEC and Birmingham centre.
staff was very helpful and friendly
Excellent location, high standard of room, comfortable bed, excellent en suite with bath and shower. Breakfast was not very hot and we had to wait until we had nearly finished before coffee was served, but the choice was good. The plates should have been warmed.
Staff really friendly without fail.
the breakfast was fantastic.
very close to town centre
Great, location, good food, and comfortable quiet room!
Breakfast Room was cold. Staff unable to get fixed so put up with it rather than repack and move.
Staff very helpful, nice location. Room was in need of decorative updating, bathroom was scruffy and tired, heater did not work well
The location, comfort and cleanliness of the hotel.
The breakfast was excellent Excessive car charges £24 sterling for one night was excessive, I presume rooms are going to be updated ...
Large comfortable rooms, well heated and great bed
Excellent facilities Comfortable bed overal good We presumed breakfast and car parking was included in the price as it was the previouse year and cheaper then.
Late check out at 12.00, which means you can have a lovely lie in Unfortunately the temperature was minus 4 degrees and the hotel is not built for cold weather. The rooms were just at a reasonable temperature for someone that doesn't feel the cold too much. The restaurant and lounge area were very cold and whilst the food was excellent, we left as soon as we had finished eating as it was uncomfortable to sit and enjoy.
Excellent service Nothing
helpful porters at the entrance and the pool.
Dining room staff excellent all staff very helpful Telephoned to change from one room to two. This had not happened on checking in. However we were accommodated a room each and next to each other which was great
Wonderful Room Wonderful View Wonderful Spa!
Easy walk to NIA. Staff always polite & friendly. Nothing
Luxury and modern styling, lovely lobby, restaurant and classy bar, clean and felt quality, professional and smart staff The drunk young italian thug at the bar....... The lack of free satellite tv channels...... Plus the parking that had to be in the NCP around the corner was closed at 11pm when I got back to the hotel!
Well appointed and central location However you look at it £170 can get you overnight anywhere
Good staff Want to charge you for water bottles in room No batteries in remote control Cheap toilet paper For the price you pay you would think the hotel would get all these little points right!
very helpful staff nothing outstanding stood out but it was a very pleasant stay with no problems. too much chlorine in the pool and jacuzzi
Convenient location. Ideal for a night out in the centre of Birmingham. Rooms were pretty basic, but sound enough for what we needed them for.
Location despite being far from the railway station What we were charged had nothing to do with both your prices on the internet and nothing to do with the numbers of breakfasts we had. we had to intervene to both. this is the first time we are facing this after hundreds of hotels we visited. we had our room left for the hole day as we woke up one day
Proximaty to centre
hotel room was lovely - good value for money and the breakfast was good.
My visit was good and enjoyed my stay as the location is near the clubs and restaurants and the German Market The fact that the cleaners woke me up three times between 8.30am and 9.30am by entereing my room while I was sleeping
the pizza. screaming kids running about in the corridor.
Jurys have really up the mark in this Hotel,We have stayed before and it gets better every year.
Location; bar. 1. Staff ignoring people who were smoking in the non-smoking/eating sections of the hotel. 2. Newspapers having to be collected from reception - I wanted to read in bed. 3. The shower leaks all over the bathroom floor because the shower door doesn't fit properly
double beds in thetwin rooms and being allowed to have a smoking room
the size of our room was excellent
massage chairs in the spa were a big plus
Close to Birmingham New Street rail station
The room was comfortable. The check-in experience was very amateur for a hotel of your calibre. Also I found that the carpet in the room was quite stained.
The service in the bar was appalling and the hotel is starting to look shabby and neglected.
Stylish decor the very poor service!!! both reception and in the restaurant!!!
The comfort of the rooms and big bathrooms along with the atmosphere in the bar/restaurant area. gorgeous breakfasts with very good attention to detail with what was on offer. The shower was a bit low in both pressure and height and the room a bit cool.
The availability of an iron and ironing board in my room. When I went down to breakfast I was seated and then ignored for about 25 minutes. I had to ask one of the staff if I could order as I had a tight schedule.
room was lovely Checking out was long winded as only one receptionist on, we were checking out at 07.15am (not a busy time!) to be at an appt for 07.30 but receptionist was back & forward as couldn't find a receipt for customer in front of us and never once asked for someone to serve,so we were late for our appt by few minutes....poor
This is the second time here and we had another wonderful time! We especially love the position as its very close to the canal network and various bars and restaurants - plus very near to the City Centre. Lovely atmosphere too as, although its an incredibly comfortable hotel it also has a 'warm and inviting' feel. Your staff are 'second to none' - well done! Hope this assists - thanks.
The room was very clean and well presented and very quiet. Coffee & Tea available. I did not like the Hotel policy of requiring a deposit if you were going to use any of the facilities.For example we had dinner in the restaurant but I was not allowed to charge it to my room because I had not paid a deposit when I booked in. I paid cash. It is a minor irritation but a silly policy.
The hotel had a pretty good location, fairly central to the city and shops. I was literally a few minutes from where I needed to be. The room was very cold in the morning however it did snow over night and the beds were not partically spacious
The whole package, from the staff to the great accommodation. Just one very small thing, at breakfast, the plates weren't warmed so breakfast was cold before it got to the table.
The location of the hotel is a short walk from the staion and from the bull ring The rooms are basic beds not comfortable air con very load for a new hotel only a shower with basic soap travel lodge style food in restraunt poor rough area laminated floors in bedroom would not recormend this as a buiness hotel
the breakfast was delicious, hotel is quite near to the new street railway station and the shopping centre bullring although the hotel should be 4*, some services and facilities, which should be in 4* hotel are missing - minibar, safebox, bathroom amenities + the price 15 GBP also for TV (bbc, cnn...) is too high! (standard TV channels should be for free)
For the price, I would have expected more. It was clean and basic.
the heating,as it was very cold in birmingham city that day we was their no where to park!!!!!!!!!!!!!!!!!!!!!
On a cold winters night it was very very close to the bar we were going to that evening and it was close to local shops and supermarket! Staff were extremely unwelcoming and not usefull in the slightest
Nice and friendly receptionists I choose the hotel because Internet should be available. That turned out to be the case only in the first floor, not in my room.
The Hotel was spot on staff very helpfull walking into city centre was about 15 minutes through not very nice side streets. ( not recomended returning from NIA at night )
Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.
Heating did not work very good,only cold air and it was -6 outside.
We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room
Room service was excellent!
leisure facilities, close to nec
swimming pool the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays
Location - Near NEC and Birmingham Airport Rooms tiny with single bed up against wall. No Aircon and advised not to open windows as the Mosquitos will come in. Restaurant expensive for extremely average food.
the late bar and the variety of the restaurents the cost of the restaurent and the fact that a service charge was put on the bill automatically.....even though it was a self service meal??
All staff I came into contact with, the checking- in staff and particularly the concierge staff were excellent, pleasant and extremely helpful. Obviously, as it is near the NEC it was quite crowded and noisy in parts/
Everything was very nice,the staff were friendly and helpful. The hotel was only about 10 min walk from the nec. The meals were a bit to expensive.
the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well. When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.
the easyness it was to get to the NIA and broad street. it was quite hot in the room and found it difficult to turn the heating down.
location charging additional for breakfast. small rations for in room coffe making.
Didn't stay at Mint Hotel - stayed at City Inn, birmingham Bed really uncomfortable
Very quiet room, very comfortable bed & seating. Tea & coffee facilities well stocked. Check-in was very poor, slow - with a queue from desk to entrance. Staff approach seemed rather too casual. Bedroom was quite clean but had to remove some litter from floor.
The room was very clean and very well equipped. The location of the Hotel was also very central and convenient for the city centre.
Nice spacious rooms,excelent location,check staff were friendly and efficient. Breakfast was cold,poor choice and very expensive,the staff at breakfast were either hungover or on mogodam,go weatherspoons.
everything!was a great stay
The room was tastefully decorated and the location was awesome
Excellent hotel, with everything you need near by. The pubs clubs and restaurants were only 3 min walk away. A superb hotel to stay in.
huge window was a nice touch no bath
Excellent Breakfast (didn't have dinner) Friendly helful staff
Excellent food, wireless Internet access, excellent service.
Friendliness of owners
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
The service is excelecnt and willing to help you non
Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
Spacious, well equipped room. Very comfortable and clean. Nothing
Nice quiet place, good service, ok place
I stayed there several times and always been very happy, however on this occassion I was very dissapointed in the room wasnt what I expected or value for money.
Beautiful hotel, felt right at home. The bed was comfy and the decorating was extroardinary! Nothing!
Nice,clean and comfortable Not that easy to get to in a car.
Traditional comfort with up to date facilities, warm welcoming staff and very good food.
Convenience Old and foul smelling
I have stayed at this hotel before and all was as before. The room was clean, the bed comfortable. It was of concern to me that the receptionist did not appear to have my booking - it turned out my name had been spelt wrongly. I had asked for non feather pillows due to an allergy. There was a feather pillow in my room, I had to ask for this to be removed and replaced. There were problems with turning on the water for a bath through a shower mixer.
The hotel was very nice and it is in an excellent location for all the shops. The room was very hot, there was air conditioning but it was very noisy.
The location is excellent, right at the heart of prime shopping outlets and 30 meters from all transport. The room was spotless, spacious and very comfortable.
The hotel is nice for business trip.
Richard who greated us and checked us out was outstanding. slight damp issue in top corner of bedroom.(not bothered for one night)Bathroom need modernising.
It was close to the things we wanted to see and do. It was also very comfortable.
very convienant and nice atmosphere
Great location with parking.Breakfast very good.Staff very attentive. Both lifts were out of order.
I thought the food was good in the restaurant I booked into the room at 11am but when retruning to the hotel at 6pm was told my room had been taken. An alternative was provided within an hour. However the TV didnt work in the room.
Location Service at the front desk was at times very slow.
The staff - friendly, helpful and very gard working. Personally would not classify it as a 4 star hotel - even at the "Bonus" price of £140 it was overpriced. Then to add insult to inhury theres a £13 Car Park fee on top - should be ashamed of yourselves.
Hotel was lovely, comfortable & spacious. Wouldn'tthink twice about staying here again. Room that I was given was not what was advertised or on confirmation, never the less it was very comfortable and served its purpose.
The size of the room and comfortable bed. We only stayed one night!
I would like an invoice to cover ALL of the room costs as I invited a few guests from other companies and I did not get all of the copies back.
clean and good service
Very modern hotel, stylish and very comfortable beds, superb views of the city from the room, and central to all attractions, perfect location for theatre goers
Location Room size TV did not work Bed too soft
Nice Windows and views to the city non
Room was spacious and bed comfortable
i liked at how friendly the staff was
staff very helpful and friendly,hotel clean and nicely decorated,rooms very nice,good sizeed bathroom
We enjoyed the view from our 6th floor room, it was above the traffic so it was very quiet, hotel quiet too even though it was busy, staff were very pleasant and polite. Chair in our room was very wobbley, asked for aioli (on the menu) with our chips but got tartare sauce (in the bar), would have appreciated more pillows.
apart from the below mentioned the hotel was amazing and we would recomend it without hesitation to anyone. the front of house staff were very good and helpful. I work in customer service myself and it was nice for someone to 'go the extra mile' for me. we ordered a double room. when we got to the room it was a twin. i approached the recption and the helpful lady told me there were no other double rooms but house keeping would go up and push beds together and re make. when we got back after the night out it had not been done.i asked the same girl in the morning who apologised and compensated me which was a very nice gesture.
central and staff very friendly , and rooms very good in every way. no
The bed was very comfortable and I enjoyed the view from the 9th floor. The cleaning staff did not knock before coming into the room. The room was poorly decorated.
Location and the views from the room (stayed on the 15th floor). Cleanliness of the rooms (althought there was quite alot of dust under the luggage rack in the room) and the hotel in general, it is obviously well looked after. However no newspaper was delivered to my room as requested. Staff are not particularly efficient. At check in, we checked into 2 rooms, one at 1pm and the other at 10pm. Having told the receptionist that we had already checked into a room earlier on in the day she still proceeded to spend the next 5 minutes telling us about breakfast, spa facilities, the gym etc. which we had already heard when we checked into the first room. When we checked into the first room, the receptionsist could not find the booking, even though we tried on numerous occasions to give him our booking conformation with the booking number on it. At breakfast, had eated the rest of our breakfast and were still waiting for 2 fried eggs.
The location was very convenient Rooms were very hot and the breakfast was so expensive that we went elsewhere
The rooms were not how I imagined from the pictures or describtion
Superb location, very easy to reach by car, 5 mins walking distance between New Street Station and the main shopping centre, and the Symphony Hall, but just far enough out to be away from the hustle and bustle if you want time out. About 15 easy minutes walk from the Jewellery Quarter Mattress was a bit lumpy, so didn't get a good night's sleep, however it's the first time that has happened to me when I've stayed here
The location is excellent, convenient for concert hall, theatre, museum, cinema, shops etc and a short walk from the station. Staff were pleasant and helpful. The rooms are very tired and those facing the road very noisey, better double glazing would help. The meals are expensive but the hotel is close to the canalside bars and restaurants so it is not a problem.
Room was very comfortable, staff very helpful.Good experience. Cuisine choice was limited.
Very convenient to all ameneties. Also a nice relaxed comfortable stay. Will use again.
the wonderful Italian Restaurant across the way!
Oriental brasserie was unusual & food was excellent It was a little hard to find
How accessible the station, NIA etc were to us Taxi company used by hotel (Falcon)
Ideally placed for shopping. Quiet and able to work in my room when required to do so. Room service very good.
Staff were pleasant and it was near the nec We could not get the room temperature right and it was cold most of the time.
The price i paid for the room and breakfast was excellent. The hotel i find is very welcoming and the staff are attentive and friendly, its location is very good, I felt relaxed and enjoyed my stay. The price of the food and the drinks while staying at the hotel was too expensive, I stay in hotels regularly and your drinks prices are too high.
Pendigos restaurant was not very good
Hideous cost of internet. If MacDonalds, Kuala Lumpur Airport and many coffee shops can offer free Wifi, why can't this hotel? It's a basic necessity like towels and soap.
Room was very nice and clean, breakfast was delicious and good choice The food and drink was very expensive at the bar and very small portions
Good situation of hotel. Good facilities Bar very expensive. Very poor evening meal - spatchcock chicken was a disgrace. Better chicken portion in Kentucky Fried Chicken. Complaint made.
It was very clean and comfortable It would be great if there was a hair dryer in the room
An excellent location for the airport, NEC and LG Arena. Lack of snacks at the bar especially after 1030pm.
Very comfortable Friendly, helpful & efficient staff. Beautiful location by the lake. None
good location (I was visiting the LG arena), helpful pleasant staff, attractive interior of building no signpost for stairs as alternative to lift
Helpful and good manners of staff. Unable to get a response from the Spa. It was closed but no ansaphone. No response on the phone for room service. Had to phone a few times. In the end phoned reception. The choice of vegetarian food was limited and when requested, the dishes were unavailable. Had to settle for a sandwich, the only other choice being a salad in winter!
Genuinely pleased at the politeness of staff under pressure at peak meal times None
Greeting from reception staff very abrupt when querying room. Had a reservation for two queen beds and a put me up bed but was given a room with a king size bed and a put me up.We where grandmother and her two grand children.
All staff very pleasant, great service, lovely surroundings, snowed on the night and on the long drive out seeing some deer in the grounds was a pleasant picture
Convenience t where I wanted to go Noisy parties in the restaurant
Excellent attitude of all staff I dealt with from reception to dinning and bar. N/A
the service nothing
Staff polite and helpful. Comfortable room. Lovely swimming pool/jacuzzi/steam room. No mention on booking that hotel were refurbishing and some parts of the hotel were not in use. Covering refurbishing. Although breakfast was generally quite good, we had finished our cereal and fruit and were halfway through our scrambled eggs etc before the tea/coffee arrived. Also, I asked for a poached egg which they couldnt do and my husband asked if he could have a fried egg (there was only scrambled on the buffet)as we were seated but he had to ask another twice before it appeared (and it wasnt freshly cooked) by which time I had finished my breakfast. Food in both the restaurant and Zest bar poor quality and poor value for money. Although room was generally clean, whilst sitting in the bath after arriving I noticed a suspicious mark on base of the toilet - which was still there the next day after the room had been cleaned.
Hotel surroundings. A number of things ...perhaps you should contact me.
Friendly helpful staff great food superb hotel,great location and great leisure facilities Hardly a bad point but 4 sachets of milk is only enough for 1 cup each