Overview

Black Swan Inn, an Ascend Collection Hotel Member

435 Laurel Street, Lee, MA 01238, United States
+1 413 243 2700

$89+

Overall guest ratings

8.7/10 Excellent
Based on 500 reviews

Review highlights

  • 9.1
  • 8.8
  • 8.8
  • 1.5

Good to know

  • Comfortable beds
  • Clean rooms
  • Friendly service
  • Great view

Nearby

    Show all

    About

    Black Swan, an Ascend Collection Hotel member hotel in Lee, MA connects you to the best of the Berkshires. Our boutique, lakeside hotel is near the Berkshire Mountains and Pittsfield Muni Airport. You'll get easy access to Tanglewood and Normal Rockwell Museum. Enjoy our amenities that include free continental breakfast, free WiFi, free coffee, a restaurant, fitness center, sauna, picnic area, boat and kayak rentals and copy and fax services. Each inviting guest room features a desk, coffee maker, hair dryer, refrigerator, iron and ironing board. Select rooms offer a a hot tub and private balcony with a lake view. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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    Choice Hotels

    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Internet
    • Air-conditioned
    • Free parking
    • Non-smoking rooms available
    • Business center
    • Restaurant
    • Bar/Lounge
    • Sauna
    • Pets not allowed
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    Reviews

    Guest reviews of Black Swan Inn, an Ascend Collection Hotel Member

    Overall Rating

    8.7 Excellent
    Based on 500 reviews
    • 9.1 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 8.8 "Generally very clean."
      9.2 "92% said rooms were clean."
      7.6 "76% thought it was clean."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.3 "Management was excellent, said 93%."
      9.2 "92% thought the service was very professional."
    • 8.1 "Food is delicious."
      9.4 "Yummy desserts, said 94%."
      8.6 "86% loved the menu selection."
      9.2 "92% enjoyed the side dishes."
    • 7.8 "Nice rooms."
      9.8 "98% thought the view was good."
      9.2 "92% said rooms were clean."
      7.3 "73% said the beds were comfortable."
      7.6 "76% thought rooms were spacious."
    • 1.5 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."

    Overall Rating

    8.6 Excellent
    Based on 360 reviews
    • 9.2 "Terrific location."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.1 "91% thought the service was very professional."
      9.2 "Management was excellent, said 92%."
    • 8.6 "Generally very clean."
      9.1 "91% said rooms were clean."
    • 8.0 "Food is delicious."
    • 7.9 "Nice rooms."
      9.7 "97% thought the view was good."
      7.7 "77% thought rooms were spacious."
      9.1 "91% said rooms were clean."
      7.5 "75% said the beds were comfortable."
    • 6.3 "Vibe was decent."
      5.1 "Only 51% thought, the hotel was modern."

    Overall Rating

    8.5 Excellent
    Based on 115 reviews
    • 9.3 "Terrific location."
    • 9.0 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Generally very clean."
      9.2 "92% said rooms were clean."
    • 8.2 "Food is delicious."
    • 7.6 "Good breakfast."

    Overall Rating

    8.5 Excellent
    Based on 25 reviews
    • 8.7 "Great service."
    • 8.7 "Location is great."
    • 8.1 "Rooms are great."
      7.7 "77% said the beds were comfortable."
    • 8.0 "Food is delicious."
    • 7.2 "Good breakfast."
    • 7.0 "High comfort."
    Good to know
    "Comfortable beds"
    "Clean rooms"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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