Overview

Black Swan Inn, an Ascend Collection Hotel Member

435 Laurel Street, Lee, MA 01238, United States
+1 413 243 2700

$89+

Overall guest ratings

8.6/10 Excellent
Based on 500 reviews

Review highlights

  • 9.1
  • 8.9
  • 8.8
  • 1.5

Good to know

  • Clean rooms
  • Great view
  • Friendly service

Nearby

    Show all

    About

    Black Swan, an Ascend Collection Hotel member hotel in Lee, MA connects you to the best of the Berkshires. Our boutique, lakeside hotel is near the Berkshire Mountains and Pittsfield Muni Airport. You'll get easy access to Tanglewood and Normal Rockwell Museum. Enjoy our amenities that include free continental breakfast, free WiFi, free coffee, a restaurant, fitness center, sauna, picnic area, boat and kayak rentals and copy and fax services. Each inviting guest room features a desk, coffee maker, hair dryer, refrigerator, iron and ironing board. Select rooms offer a a hot tub and private balcony with a lake view. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

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    Choice Hotels

    Amenities

    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Internet
    • Air-conditioned
    • Free parking
    • Non-smoking rooms available
    • Business center
    • Restaurant
    • Bar/Lounge
    • Sauna
    • Pets not allowed
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    Reviews

    Guest reviews of Black Swan Inn, an Ascend Collection Hotel Member

    Overall Rating

    8.6 Excellent
    Based on 500 reviews
    • 9.1 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      10.0 "100% liked the proximity to shopping."
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
      9.2 "Management was excellent, said 92%."
      9.0 "90% thought the service was very professional."
    • 8.8 "Generally very clean."
      9.2 "92% said rooms were clean."
      7.1 "71% thought it was clean."
    • 8.2 "Food is delicious."
      9.4 "Yummy desserts, said 94%."
      8.6 "86% loved the menu selection."
      9.2 "92% enjoyed the side dishes."
    • 7.9 "Nice rooms."
      9.6 "96% thought the view was good."
      9.2 "92% said rooms were clean."
      7.6 "76% said the beds were comfortable."
      7.5 "75% thought rooms were spacious."
    • 1.5 "Disappointing internet connection."
      1.5 "85% said the wifi quality was bad."

    Overall Rating

    8.5 Excellent
    Based on 355 reviews
    • 9.2 "Terrific location."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
      9.0 "Management was excellent, said 90%."
      8.8 "88% thought the service was very professional."
    • 8.7 "Generally very clean."
      9.2 "92% said rooms were clean."
    • 8.0 "Food is delicious."
    • 7.9 "Nice rooms."
      9.6 "96% thought the view was good."
      7.7 "77% thought rooms were spacious."
      7.7 "77% said the beds were comfortable."
      9.2 "92% said rooms were clean."

    Overall Rating

    8.5 Excellent
    Based on 120 reviews
    • 9.3 "Terrific location."
    • 9.1 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.7 "Generally very clean."
      9.2 "92% said rooms were clean."
    • 8.2 "Food is delicious."
    • 7.6 "Nice rooms."
      9.6 "96% thought the view was good."
      9.2 "92% said rooms were clean."

    Overall Rating

    8.3 Excellent
    Based on 25 reviews
    • 8.8 "Great service."
    • 8.5 "Location is great."
    • 8.1 "Rooms are great."
      7.9 "79% said the beds were comfortable."
    • 8.0 "Food is delicious."
    • 6.9 "Average comfort."
    • 6.7 "Breakfast is mediocre."
    Good to know
    "Clean rooms"
    "Great view"
    "Friendly service"
    data provided by TrustYou

    Recent Reviews

    Find reviews that mention
    wrong date
    leading to the hotel
    lakeside
    reviews of this property
    indian restaurant
    usual breakfast
    little cleaning
    beautiful view of the lake
    great setting
    pleasant and helpful
    laurel
    breads pastries
    amazing view of the lake

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