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Room service breakfast was delicious, minus the fried unseasoned potatoes. Bed was soft and comfortable. Carpet and furniture are dated. Bathroom floor looked dark and dirty.
Pool and spa was really nice my husband loved the golf course Terrible food and service... DID NOT GET MUCH SLEEP AT ALL!!! poorly insulated rooms!
Resort is nice but in need of cosmetic facelift.
The Facilities The house keeping staff has to improve cleaning of the bathrooms and pool showers.
Breakfast buffet was excellent, except our waiter was kind of forgetful. Fireside nook in lobby was an excellent place to have a drink or chat with friends. Staff tried really hard. Towels were okay. Bath products weren't bad. The place is mid-renovation. Most of it looks dated and bland. The hall we stayed on didn't have that problem, but it did smell very strongly of glue (carpet or wallpaper I'm not sure). Our room also had a strong and unpleasant odor. The sheets were very uncomfortable, and the duvet was covered in a flat sheet top-and-bottom which ironically made it much less soft to the touch. Walking around the hotel felt like walking through a combination community college and office building. Probably the least inviting building I've seen for a "luxury resort" ever. Spa lacks surge capacity to accommodate walk-in guests during a busy weekend. Breakfast shuts down on weekends before brunch hours, and even with three other restaurants (total of 4 on the property), none of them serve brunch foods on a Sunday after 11am. Unfortunately this resort isn't close to anything, so if they don't serve brunch in the building, you can't get brunch without a 15+ minute drive. Staff tried hard, but the place gives them nothing to work with. If you're not a golfer or planning a conference, avoid this place. This is not a good resort for a luxurious or romantic weekend.
I opted for the spacious room with extra towels. The hotel accommodated me with a king bed and living area with fridge and microwave. The room was very clean and was already stocked with the extra towels when I checked in. The people behind the desk were very efficient. Nothing to complain about. Nothing.
Thanks for the great deal
Great service. Breakfast buffet was excellent. Room was nice.
Bed and room
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
Room was clean and comfortable. Staff were great. Good job
Very high value Next time we stay in Washington, we will look for a place close to metro
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
front desk restaurant bar
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Electronic check in/out. Use of smart phone to unlock room door.
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Nice clean and modern
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
The service was great and the hotel was so clean! There was nothing. I loved everything
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
The staff sucked and the hotel had all kinds of problems, will never stay there again!
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Great hotel . great staff.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
Customer service. International guests have hard time coping with U.S culture.
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
The room was right where I park It didn't have the walk in shower that was described to me
Friendly staff, neatness, Breakfast.
The staff was inviting and very informative. No
Very nice overall, staff was helpful and friendly. Short on vegetarian options, but they made me something I could eat. Nice (outdoor) poolside and courtyard.Close to outlet shopping, great bike/walk trail. TV was on too much for my taste in the lobby, so it was not as relaxing a spot as it might have been, for quiet reading.
All of the staff went out of their way to help! No
Welcoming space. Friendly and super helpful staff. Spacious room.
I can't even tell you how surprised I was at the value in this property. Have stayed in Homewood Suites before but this one is OUT OF THIS WORLD. Decor is nicer than many hotels I've stayed in within large cities such as NYC, Chicago, etc. Will definitely stay at the hotel the next time i'm in the area, as well as suggest it to others that I come into contact with.
It was a quiet hotel that was ideal. The staff were professional and very polite and helpful. Our room was excellent and spacious. Quality exuded throughout. A delight to stay here. No
The suite was more like a one bedroom apartment, with full sized refrigerator, dish washer and microwave and two burners. The unusual (and welcome) feature, was a door between the living room/kitchenette and the bedroom. The living room had both a coutch and essentially a chaise lounge. The breakfast was excellent, and although we didn't eat the evening meal offered 4 night a week it looked good and the menu posted on the frig did not repeat for a month. Free beer and wine was served with dinner. The staff was excellent. I would go out of my way to stay in a similar hotel.
Nicely decorated, very clean. Staff was very nice and friendly. Rooms are large and comfortable. Overall a very nice hotel, but I would recommend curtains that close to block out the parking lot lighting.
The room decor and color scheme (red, black & white) were very attractive. The layout of the room, including the kitchen, and the couch made it very comfortable when my niece and her family stopped by for a visit.The desk clerk even gave us an extra popcorn for the kids. We had a great night's sleep. Breakfast included many choices, all good.We would definately stay here again.
Pls note that the hotel is just off the route 7 (but no road noise); on the outskirts of Leesburg. A short distance from Leesburg outlet village. Leesburg is well worth a visit. The bedrooms were reasonably good, but the corridors are looking tired. The restaurant and bar are a bit dated; especially as there is nothing else within walking distance.
Nothing * no ice in ice machines, Missing 50% of light bulbs , not handicap friendly, one room w/, one room w/o refigerator, a/c did not work in room 250, over priced cocktails, key failed to open door E-2 3 days in a row, towel service not consistant, had to call for housekeeping on the 3rd day (beds not made)
The staff was friendly and helpful. The hallways and common areas were a little dirty.
The accommodations were inviting and the room was lovely. The desk clerk was helpful and provided service with a smile.
all in question 1
Clean and comfortable, friendly and helpful staff. Love the historic aspect of it.
Very convenient to both DC and other Historic sites. Quiet rooms andfriendly staff Their Busness Center was very poor. The printers did not work and could not get much help to get return E-Tickets. Spent two hours trying to retrive my schedule. Finally got them printed the day we left. Their excuse was no toner on two printers. Also they could not find my reservation until the next day
value for money
Sad to notice that No brealfast included
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
everything The fire alarm
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
Great location, quiet, and clean!
Convenient to Northern Virginia for sightseeing.
The shower was very weak and freezing cold. The 'hot tub' was cold and the pool had too much chlorine.
Free breakfast, staff was friendly and helpful
The "to go" breakfast packs were awesome. It's listed as being near Dulles airport, but it's actually about 40mins away.
Clean, good location. Bed was like a slab of concrete. I like a firm mattress, but... Premium channel, for which they put the little monthly booklet in your room, didn't work. Nice HD television, but most channels were not HD. I find it hard to believe a hoity-toity little town like Leesburg would have substandard cable service.
I cannot tell you how wonderful your staff really is! They are so attentive, friendly, helpful, and treated us so nicely., The concierge was GREAT!!!! The staff made our stay perfect. No big deal - but the light bulbs in the ceiling fixture were burned out. Also you might give information to guests about how to dim or brighten the light in the bathroom. Took us forever to figure it out. After calling down...we found the little place on the fixture to move to brighten the light.
The Salamander resort provided a wonderful site to reconnect with my family as our daughter was home for spring break. We even brought our pup along and she got the royal treatment -- greeted with a doggy treat, photo op and placement in a patio room with easy access to the walking trails. The resort location was ideal. It's one of the few resorts that's a short drive from our home - so traveling in didn't take away from relaxation time at the spa, on grounds for a trail ride or taking in a swim. The cooking classes were also a great bonding event. There were a number of onsite activity promotions offered to those booking through the resort or from independent dealers like Groupon. I wish your online booking would partner up and extend these perks as options when reserving online.
Loved the peaceful charm, beautiful views, multitude of activities, and equestrian theme of the hotel. Staff is extremely nice and helpful. Guest rooms are superb and located far enough away from the pools, tennis courts, etc so that they are quiet. We took advantage of several activities at the resort, and loved sitting outside on the back terrace. About a 15 min walk into downtown Middleburg, which is highly recommended to check out the local shops and restaurants. Biggest drawback is the expense. For a 2 night stay, including zip line tour, massages, and meals at the resort (for which we had Travelzoo coupons), we spent about $2000. Would love to be able to enjoy the resort more often, but just not financially possible for us to do so.
The high quality of the furniture and food The constant fighting of dogs in the sitting area, hallways, and lobby. This resort is TOO dog-friendly. Guests are allow to have their dogs in these areas. The dogs constantly bark at other dogs, the couches reap of dog smells, and the dogs constantly smelling other guests. Anyone allergic to dogs definitely need to STAY AWAY from this resort.
Limited staff no bartender lobby area boring. Just relaxing in the room because there's nothing else to do.
Convenient, friendly, trendy I found it more adult oriented than family with two kids.
Front office staff was knowledgable and friendly. The bartender was very nice as well and makes a great drink. Overall loved the hotel.
Friendly staff, low rates, great style Room slightly dirty
Clean, modern rooms. Overall good experience. Thermostat was set to 80 deg and was too hot, so I turned it down to 75 and it blew cold air on me most of the night.
Location to DC Ease of booking No hot tub
Location was ok but not the easiest to get in and out of. The guy at checkin gave me a king that wasn't a king like I paid for and he lied repeatedly was rude.
I like the pool. The design of the hotel. It was really nice Needed towels and wash clothes.
Location was good and in a quiet area, gas station nearby No room microwave, no restaurants within walking distance
24 hour shuttle from IAD, a clean room, and responsive and friendly staff. Some hotels do not have a 24 hour shuttle. Aloft's shuttle driver was friendly, competent, and professional even at 2 AM. Thank you!
Thank goodness everyone was friendly or we would have left immediately. When we arrived, the hotel had NO WATER. The water came on several hours later but we were told the hot water would "take a while to warm up." The water was still cold the next morning. There was no indication on the kayak website that there was any problem at the hotel when we booked online.
The staff was really informative & friendly. The bar/ lounge area is in the lobby. Friendly bartender ( only open until 11pm on the weeknight we were there) FREE Airport shuttle but not clear that you have to call the hotel to pick you up. Plenty of breakfast options to chose from, including egg sandwiches. Very convenient to grab and go on the way to the airport. Bathroom doors are sliding and there is a gap so not a ton of bathroom privacy if that is a concern
This is a large facility with lots going on. Nice gym. Helpful staff and comfortable rooms. Parking is a little distant.
close to dulles airport and to manassass battlefields Front door staff were not helpful when I needed a cab to dulles airport (only a few hours away). The cab did not arrive promptly, I will know better next time and use Uber!
Having to pay for Wi-FI in the room. Marriott does not charge for wi-fi in their "suite" hotels.
Well Designed Room. Lots of Space. Good Breakfast. For an extended stay more drawer space would have been nice.
well designed room could use a microwave
I like the comfort of the rooms, good breakfast
Fantastic hot showers with lots of water pressure. Very soothing after a 900 mile drive and a wedding reception. Definately welcoming. Nice and quiet environment. Thank you staff!
It was close to family that we were visiting. It would have been nice if the room had been bigger.
The rooms are spacious-especially the one like ours with two with 2 double beds and a sleeper sofa. A whole family could share a room comfortably! Breakfast was adequate but cold-good variety!
Fast check in, pillows Bad shower head, poorly designed floor in shower, poor cleaning in bathroom, very very loud AC unit, too much street noise, bed mediocre
breakfast was supposed to be included, but it was not....
Bolger Hotel & Conference Center Hotel Guest Rating: 7.3/10 9600 Newbridge Drive Potomac, MD 20854 4.3 overall guest rating Reviewed by 36 guests Average for the neighbourhood is 4.2 Dear Mr. Shalinder Singh, CHA Indeed, It was also my real pleasure to meet such a nice organization An organization that is willing to follow your directions, in spite of certain open issues I am pleased that you are setting up an Action Plan based on my report Please would suggest to you to apply & consider an 8D step and SOP to have continuous Quality improvement Showing that during the next assessment would definitely increase awareness I have immediate noticed that the problem has a cause by a cause maker - Having cleaning a crew doing 24 rooms in 8 hrs. is indeed impossible - Having a variety of non motivated shuttle drivers and working under different rates and wages - Do not forget that qualifications should be supported by efficient training I know that cost savings are different to inefficiency savings The management style should somehow be aimed to be owning motivation within all levels within your organizations at each Hotel I have noticed that there is definitely room and challenge to improve Hope to gain some fruit of thoughts Take care my friend Warm regards Dr Ike van Gessel Hope you still consider a cost, credit reduction of my final invoice that my bank already received -------------------------------------------------------------------------------- From: Shalinder Singh [mailto:email@example.com] Sent: woensdag 21 april 2010 2:22 To: IVANGESSEL@EARTHLINK.NET Subject: FW: please confirm Ike van Gessel room 311 Mr. Gessel, It was good to finally meet you in person this morning. Thank you for your detailed feedback on your stay. I apologize for the service lapses at the hotel.
Clean and efficient staff.
Staff at front desk were very friendly and helpful While the hotel is only one year old, maintenance appeared to be poor and I did not get an impression that toilet was clean. I walked over to Loft by W Hotel next door. For the same price, this hotel might have been a greater value. I also liked the a la carte menu for breakfast at Loft, instead of the "$9.99" all you can eat buffet at Hilton Garden Inn. While this was not an expensive price, it would have given me a better sense of value if I were allowed to pay only for what I would consume.
This hotel was chosen to host family and friends for a wedding. The front desk staff was courteous, the exercise area was probably the best I've ever seen at a hotel, and the pool was great for the kids along on the trip. Having a restaurant in the lobby was convenient and the food was delicious. Even though the food was delicious, there were many problems with the speed at which orders were taken, food was cooked, and meals finally arrived. Even breakfast (which costs $12/person even if you're getting just a little box of Special K cereal) was a mad house with no one really knowing what was going on.
Rooms were big They did not clean the pull out sheets