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Evening staff were excellent, nothing seemed to be too much trouble for them. Large, well prepared and tasy food portions. Good facilities. Helpful reception staff. Breakfast staff made us and other guests feel like we were in the way. Cleaning around us to get their work done. Everything seemed to be too much trouble. We had to clear and lay our own table as it was clear that the staff were not going to do it. Maybe some training needed for the breakfast staff.
The staff was very nice and knew English very well and also understood our less then perfect German. Cute hotel with very tasty and good food. Big room and big beds. Very clean and nice. Lots and lots of flies in the restaurant, as the hotel is right next to fields with crop and cows. The pillows were slippery and too soft, woke up with pain in my neck.
Very good restaurant and friendly service
Excellent welcome and very clean accomodation Given the price I think a bar of soap in the bathroom would have been reasonable. Although not the fault of the hotel the local neighbours ( a late night cafe) spoilt my stay since I was unable to get to sleep till way gone 3.00am. A pity for the hotel has many positives.
The hotel was very nice,at great and easy to find location but the best thing about it was the host...He was very helpful and kind and even drove us to some places in town he tought we should see.If i ever visit Gronau again I would definately stay at the same hotek again :) Thank you!!!!!!
The service was really good: my father in law has diabetes and for him they made a special breakfast and dinner. Also the menucard for the dinner in the restaurant is very good! The rooms of the hotel are quiet and also very good! Compliments!
The owner was extremely friendly and always willing to engage in a chat. A bar of soap or a small pack of shower gel would have made my stay even better!
The bedroom was very attractive and comfortable. The dining room and bar were also pleasant and modern. The hotel was locked up during the day, so when we arrived it was a bit disconcerting to find that there was no-one there. However, when the proprietor arrived he was very obliging and made us welcome.We were given a key so that we could access our bedroom during the day.
The room was big, clean, and quiet. But the best thing of this hotel is staff, so friendly. The memory of talking with people there, including staff, in the restaurant at night always makes me smile. I had a really good time. I do want to go again. The staff cannot speak English fluently, but it means nothing bad.
Staff, Style, Friendliness Smell of cigarette smoke in the bathroom
friendly people, good room, good parking for the car. Inside the hotel mordern and pleasant In the room it was not possible to open any window
staff very helpful and food for a small hotel-res was excellent! would definately visit again!
Host made you feel very much at home. Excellent rooms good food, cosy bar. That all for a low price.
Please write at least 15 words
Great atmosphere, extreme friendly staff
Very special place Humidity in the room
Very nice location. very compliant staff. good food and variety. Moat was very nice and main building. facilities very good The on line system not carrying out requests!! The room should not of been advertised superior as it most certainly was not. Even as a three star I am unsure it would fit that description. Should of been informed that the double bed was two beds put together as my partner and I being a young couple in love found making love an obstacle course as the beds kept spliting and us falling through!!! Had I known I would of booked one double bed not two odd sized beds put together. I am not sure whether I would stay again because of the room I would like to see what better rooms were on offer.
Very beautiful castle, in an ideal situation to visit the area of Munsterland and its castles. Very nice room in the central building of the castle, comfortable and spacious. Excellent dinner, breakfast and service. Easy to park and free of charge! Better information on the location and services related to the fitness facilities and swimming pool is needed.
Great place! Walls between rooms were so thin you could hear too well every sound your neighbours made.
lift does not reach all floors
Vriendelijk personeel bed too short
The location of the hotel was very good The breakfast was poor, and not worth the money
We bookes the superior room, it was very nice, modern and spacious. The hotel was not noisy at all!! One couldn't hear the guests in other rooms, it felt homely.
nice staff, decent food, ok room food was not gourmet level, room was average
Beautiful setting. High standard of accommodation. Helpful staff. Lovely breakfast, like being in a family kitchen.
Great room, helpful staff
The bathroom wasextremely cold. They should consider including more international tv channels. They should consider cordless internet in the rooms
Nice hotel with a pretty surrounding view. Friendly professional personnel. One minus- no wireless internet access in rooms. Important since Ahaus Hotel is a place I come for my business purpose.
Nice surroundings There was a bath where the water could not be stored
scenery, breakfast menu there is no clean towel in the room, there are used shampoo and dirty towels on the bathtub. when I was called reception, they said to me "room service persons start on 10 o'clock". they had brought clean towels when I bring a person from reception.
Room was large and clean and beds were comfortable It's a pity in a 4 star hotel that there was no internet access in the rooms.
the golfcourse fitness and sauna capacity
Large, clean room. Dimly lit. Poor drainage from bathroom sinks.
Location It is a German hotel, but did not offer the German hospitality. It seemed like a Dutch hotel (which is not always good). There were very many very loud Dutch people at dinner, breakfast and throughout the hotel who seemed not to know how to act like adults although they were in their 50's and 60's. It is not really a complaint, but was just a dissapointment. It would be better if the site was honest and listed the hotel as one with a "Dutch Atmosphere".
The room was most comfortable and very clean. I ony ate breakfast at the hotel. The buffet offered a good variety and was tasty. Coffee was served promptly, which was greatly appreciated. The service was very attentive.
the staff where very helpful and looked after me despite the short notice
Windows next to noisy kitchen ventilation
The family was very helpful. Hotel was very clean. All was wonderful
The service and food were bith of a superior quality. The children in particular enjoyed suing the swimming pool to burn off some energy at the end of the day.
Clean, comfortable hotel next to the Church. The bells in the morning where unexpected but not unpleasant. Food was good with an excellent breakfast.
Both the quality of the evening dinner and support from the hotel staff was excellent