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good value for money the room service was a bit long
We liked the decor, the updated bathroom, the helpful staff, the breakfast, free wifi, and a good restaurant for dinner. Didnot like to pay for parking garage.
the location in the heart of the centre we did not have a bath, only a shower, but the friends we were with had one, so apparently, there are different room types for the same price, they should at least mention this and preferably give you a choice (I would have loved a bath, after the marathon we did on Saturday!)
Customer service was A+++. They were always helpful, cheerful, courteous & informative... Rooms were lovely, and location perfect - an easy walk to train station and market, as well as being next to the main street for shopping & boutiques. This was my third stay here, and I intend it to be my destination hotel when I visit again... Nothing to dislike...
The hotel was bright and modern The situation - it was difficult to find. The restaurant was closed so we had to go looking for somewhere to eat
The staff was very helpful. Luggage was not delivered at the airport for one of our group. They stored it for us even after we had moved on with our trip through France. We couldn't have been more pleased with their help. We would recommend this hotel to anyone.
The studio room was very nice, the staff were very friendly and the food was excellent!
The hotel was easy to find. Parking facilities good. Although this was on Nov.1., i.e. holiday in France with basically the whole city closed down, the hotel resturant was open and served excellent food.
friendly staff and clean and nic ehotel
the possibility of a guarded parking the possibility to have two single beds instead of just a double one
The bed was very comfortable and a very good shower. Our room did stink of cigarette smoke when we arrived. We aired it as much as we could and sprayed it with perfume, but in this respect it was fairly unpleseant.
good location, near Lyon
We like this hotel very much, the rooms are big. There is free coffee and tea in the room.
The hotel was clean and had a great restaurant as well the staff were very helpful.
next to the motorway and quiet
Good location. Easy access to freeways. Good restaurant. Very poor wireless Internet signal. Almost too low to be usable.
friendly helpful staff
We used this hotel as a stopover. As such it served us well. No negative points therefore but for a longer stay or a more touristic one I would likely choose a hotel closer to or in the center of Lyon.
The accomodation was great .. room comfortable, dryer in the bathroom ... the restaurant was very good , the fish was cooked to perfection ... appreciate the light dishes presented in the menu
An overnight stop driving to the Cote D'Azure was an unexpected highpoint of our holiday. Really good food and a comfortable room for myself, my wife and our 2 children.
location to many shops/restaurant and businesses no
the staff were excellent and made us feel v at home. We arrived with a small baby and couldn't take advantage of their 2 star michelin restaurant. They offered a babysitter and then when we declined organised for us to have some of their amazing food from the restaurant as room service. My only comment on breakfast is at 25 euros a head they should include some hot dish eg eggs, bacon etc everything was cold and we were their in Nov. However the croissants, pain au chocolate were home made and delicious
sauna and steam room
staff very Helpful, Very Clean, very comfortable bed,Luxury Hotel
Quiet room No possibility to have dinner outside
There was nothing that I liked about this hotel and therefore this section could remain blank. No restaurant on sunday evening. If this hotel has been refurbished as claimed then think again.
the room was very cool (thanks to the airco!). because of that you get a good night rest.
Convenient location Shower didn't work properly and was very inconvenient
Nice and friendly staff. Close to the autoroute. Free parking space within the premisses. Little terrace in front of the building, annex to the restaurant. Keep in mind that this is a pass through hotel, located outside the city centre.
The personal of reception
Generally what I expected but the three buffet menu was very good. I would recommend Balladins again.
Pleasant place for an overnight stay. Within reasonable walking distance of interesting town with choice of restaurants.
There was an on site restaurant which was great No Tea/Coffee making facillities in our room.
The Chef. Difficult to find.
The reception people were very helpful. The nice place and the charm of the well-designed hotel is damaged by the negligence of the (invisible) service. Dirty dishes in a new allocated room or waiting days on top of the fridge in the corridor, which seamed not being cleaned for a while, the lack of any concept for the breakfast and no way to have a nice coffee break on the beautiful terrace prevented us from testing the quality of the kitchen. Dommage!
Beautiful site. Friendly staff. Modern and humoresque environment,.
Very friendly staff, nice interior & exterior design. Magnificent view over the city of Lyon was a nice bonus.
Helpful staff at the reception. Cheerful and inventive decoration of restaurant area, makes the room with it's excellent view very comfortable. Possibly this is rather common in France, but with a shower curtain in the bathroom, the room would have been perfectly equipped.
Not much at all really. The room where the bar was situated was quite pleasant. The rooms had seen better days. They were too small with little comfort.
We only arrived at 3am and wanted to sleep. We had the "Do Not Disturb" sign on our door and at 9am the cleaning woman came in our room waking us all. It was impossible to go back to sleep and we were very upset!
The desk receptionists spoke English and were polite and helpful. There was some trouble with keeping the supplies for breakfast replenished for patrons. We had to ask several times for more ham and butter to be set out, after it had run out.
open 24 hours ideal for through traffic French only TV. Economy on space
Staff was very nice. When I arrived late. the room still keep for me. The issue was the staff did not answer phone from ovesea in the late night. the phone system did not pick up and transfer the phone to room. They is very bad for business. The other is the hotel did not offer internet and email services. it is very outdated. They can have internet booking system. why they don't give customers internet servises? even they can charge small fee. some France hotel provide the free wireless internet services. The third is the location is difficult to find for first traveler. the front hotel sign is not clear and not lighed in the night. If I did not have GPS, I can not find this hotel.
easy to find and close to the motorways
Price, convenient location, in-hotel restaurant, helpful staff limited parking, particularly on arrival