Would you like to save as your currency permanently or for this visit only?
the room is very nice and well built for Malaysian standard in terms of service, there aren't any organisations at all. the staff are not attentive and slow, plenty of them but none seems to know what they are doing. when dining at the Sunset, one of the staff said they don't have a wine list, they just serve red or white if you want, but where are the wine come from? then she gave me a whole list of all you can have ! they really do attract whole bus load full of Chinese tourists... prefect for corporate events or people who don't really care about service...not even for a weekend get away, its a shame because they rooms are really nice, but should've known, there are more than 300 rooms! and there's only one tiny pool! being over looked by 600 people at breakfast time!
Being Vegeterian the hotel staff did everything they could
The place was relaxing and I liked it that wifi and 3G was weak - so we could really put the phone down and enjoy quality time. The good was really poor. Hygiene a concern and the pool was overcrowded and looked dirty (murky). The Chinese restaurant sold mushy prawns, rotten mangoes in our pudding. Breakfast was dirty. Bowls were unclean with food still stuck on it.
Excellent, happy, and hospitable staff; great buffet selections for dinner and breakfast; free bikes; great sunrise and sunset views around the site; nice gym and pool; quiet and peaceful at night; comfortable beds; balconies for every room; welcoming for singles, couples, and families as guests. Can be romantic or family oriented as well as a relaxing place for group events. The rooms are vey clean, but some linens like bed skirts and comforters are a bit stained from previous guests, which is especially possible to occur since all types of people, including families with smaller children, are frequent visitors. They are working to improve on cleaner auxiliary linens.
I like to look at the sun set is a very nice view. Besides, the swimming pool is very nice especially at night. Hope customers can swim at night. Prefer that the premium traveller palm villas come with bath tub as well as i think with this price without bath tub is not worthly. Everything just fine.
welcoming staff and nice view... no arabic food and no arabic tv channels and no ATM or shopping store at the hotel
Your Kind staff, helpfulness, polite is exc excellent! Food, restaurant is less and no good choice for the food.
Rooms are very nicely decorated. Excellent view of the Ocean. Liked the free activities like windsurfing, cart sailing etc I did not managed to log in to the wifi even after getting the hotel staff to help me. The then gave me a LAN cable but still can't connect to the internet. Breakfast has limited choice. The egg station is inefficient and have to wait long for an omelet. The beach does not looked very clean
The design and location of the villas is great. Rooms are clean as well. There's no guidebook in the room to introduce the hotel facilities, restaurants, room service number etc. We merely gotten a photocopied 1page phamplet showing the hotel map & restaurants. Restaurant service at the club house is poor and staff is not as attentive. For the buffet, there's lots of houseflies landing on and hovering around the food. Guests have to spend time swatting at the flies. Spa-wise, suggest body scrub to be included in the package. And to have some brochures on the spa facilities as well, we found out that there's steambath but was informed last minute that we will require swimsuit to use it. Some warning would be nice.
The friendliness of the staff All is fine
I stayed only one short night, so this is only a first impression: hotel is clean and well maintained, staff friendly; I would stay here again. I understand its Ramadan but if you promise breakfast to be ready by 6.30, staff shouldn arrive after seven. The choice was very limted as no cook was around to prepare anything!
relaxed atmosphere, staff were very helpful and very courtious