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I give this hotel a 2 star because of its great location, stunning views, and parking situation. At first sight the hotel is stunning, and parking was always available nearby. But that is as it good as it gets. Our room was small and Still had wet floors in the bathroom from the cleaning service. Also, do yourself a favor and skip breakfast, for 25 Fr you get a limited choice of breads and a boiled egg. On both occassion's we asked for scrambled eggs and after an hour they never came out. I spoke to the front desk and her response was 'sorry, I will let the manager know'. Needless to say they didn't do anything about it on the second day. Furthermore, my friend paid for the hotel suite, and when he asked to get another room due to the Air conditioning being broken. They responded by putting him in a room the size of a closet and simply said 'sorry'. While my other friends suite was unavailable at checkin since they 'overbooked' the hotel. So out of our large group that stayed here, over 80% were dissatisfied
Air conditioning and WiFi worked well. Free parking in front. Great location and pleasant view across the river. Good food. A well designed modern building. Breakfast was expensive.
the well being floor was a great benefit.
Ramada is well located, moderate in price, very clean and comfortable. I recommend it mostly for buusiness people or those who want to visit the town and the local area. The architecture is unique.It is ultra modern among the more traditional type of architecture
I have stayed there a number of times. Staff are always very friendly and helpful. The rooms are small-ish but very comfortable and clean Public computer in entrance hall never seems to work.
Helpful reception, proximity to centre. The room though smallish was very comfortable, and we slept well. Good view of the river. How do you describe something you don't like, without it being a form of complaint ? We found the current roadworks in Solothurn called for some initiative on finding how to arrive. On question (below) about guest reviews, can't remember what they said, but we expected Ramada to be ok. We stayed in Solothurn as being in easy reach of Basel for a one day visit.
Clean, high quality design. Very nice room. Quiet. Food & drinks + service match room quality. No,
It was clean efficient, pleasant staff. Ice was not readily available
Clean and quite room, good working wifi, friendly people at the reception and in the restaurant. The breakfast, although of good quality and with an extensive choice, is too expensive : 50 chf (= 36€). I do not think that this price was mentioned somewhere in advance.
location of hotel was excellent
very nice SPA
The room was very spacious and comfortable. Rooms were slightly dated.
Carpark just behind hotel; buffet breakfast; kettle in room. View onto a building site and noisy during daytime. No way of opening the window, therefore stuffy room.
Very friendly staff at reception and restaurant, free possible parking and good breakfast included. In case of elder people taking a shower, they have to step into the bath.
old interior and very noisy
Close to train station and lake, excellent breakfast, key also worked for front door, helpful staff, my window and curtain opened fine, quiet.
feel welcome / location of the Hotel / free parking no international plug / no free WIFI / hotel is clean but need renovation
The lake behind the hotel
Friendliness of staff, free internet access, good food, welcome drink on the house. Noise from the street.
Air conditioning would improve the status of the hotel.
room was clean, breakfast was very nice, staff was friendly
It is the best hotel in Biel, but that doesn't mean much as in general hotel standards in Biel are not that high... Small room and smaller bathroom
Location. Staff not particularly friendly. Restaurant closed every weekend. Room service but no room service menu to order breakfast...staff very unhelpful concerning this. Pillows and duvet synthetic so very hot. Room hot even when heater turned off. Have to pay for wi-fi in the rooms.
Room was nice and clean. Breakfast was good. Room was small. We had booked froom for 2 adults + 2 children but when we arrived they said they have no suitable rooms so had to hastily squeeze a sofa bed in our room which made it a bit tight for space and the kids had to share a bed. I was given a different meal from what I had ordered when we dined in the restaurant. It took a long time for the right meal to come.
Staff were friendly and extremely helpful. Beautiful rooms, comfortable beds. Great location next to the canal, which was very convenient. Free outside parking. An excellent value overall. WiFi, although free in public areas, costs CHF 25. per night extra in the rooms, which seems a bit steep.
Very nice room; excellent breakfest
Good situation Room was very small. Fitness room had very few equipment. Breakfast was expensive.
Loud music from the club below
Good helpfull staff who tried hard to be .The location of the hotel was convenient for the centre of town but also quite close to the lake . Parking was a bit difficult to locate.The hotel was on a busy street and a bit noisy at night.
Nice staff and room confort It was not information about how to contact the reception by phone
Very close to railway station, and close to the shopping area. Several bars and restaurants nearby.
Tidy, simple and comfortable. Friendly and helpful staff. Definitely deserves its four stars!
Friendly people, clean, nicely arranged, good breakfast It was too hot in the room.
Efficient service, no fuss, good breakfast. I did not expect the hotel to debit my card as soon as the reservation was made with booking.com - I expected to pay while I was there. Not a problem though.
The hotel is located near a railway station and a place of my bussiness meeting The quality of room is average
Customer service, cleanliness Bar underneath that played music late at night
the room, the value for money, the location was fantastic
Very clean and convenient. Less than 5 minutes walk from the train station, plenty of choice for shopping and food around. Quiet room and comfortable bed. High quality breakfast. The only think I missed was a fitness room.
They had no on site car parking. Parking 1 mile away at the train station was not acceptable
Nice restaurant, good continental breakfast, clean room, free wireless internet, friendly staff.
Excellent evening meal, very welcoming and helpful staff.
Nice atmosphere Standard room is very small
Good clean room but small. Very nice staff. Perfect location in town.
The character of the building and the town
Location, restaurant, frendly staff. Noisy street in early morning, very basic breakfast. Parking outside old town, but not so far from hotel.
Small hotel, very nice personnel. Restaurant downstairs that offers good food. Nice location in the middle of the old town of Solothurn. The hotel is an old historic building but newly renovated inside. No air conditioning in the room.
noise early Saturday morning
Beautiful traditional Swiss hotel, right in the centre of the old town. Well modernised facilities without disturbing the character of the building. Right by the square with markets, fountains and cafes. Clock tower and bells are close and charming, but might disturb some. Food is excellent and the staff were very helpful and charming, spoke very good english and were happy to tolerate our feeble attempts at German. Parking is inconvenient and expensive as cars are not allowed in the old town
The hotel is very clean and functional. The beds are very comfortable. It is in a quiet area 5-10 minutes work from Solothurn centre. On arrival at the hotel there was nobody at reception and I could not enter the hotel. Luckily my friend who spoke Swiss/German was able to read a sign and make a phone call to punch in a keypad number and retrieve a key ( although it was different to the room I booked). The keys are then extremely difficult to use with the door locks, and many times I gave up and didn't bother to lock the door.Breakfast is very basic by European standards and I have encountered far better on recent travels.
Light, bright, comfortable room. Very good breakfasts. Amazing 400 plus tv/radio stations. Very clean. No complaints and even happy with 9 minute walk into town from hotel
Good hygiene. You can use the washing machine for free, too. Free WIFI. Breakfast acceptable. The women from the staff are supportive, but they often go out to smoke. If your room faces the courtyard (which is more expensive), if your window is open you can easily get the smoke of the people who have to go out to smoke. The windows are very low on the pavement.
Quiet place. On Sunday no staff there, but very well indicated where we had to get the keys from. On Monday morning the staff took really nice care of us. Great breakfast! //Tranquilidad y a pesar de llegar un domingo y no haber nadie en recepción, estava muy bien indicado dónde teníamos que recojer la llave. Lunes por la mañana la gente que nos atendió nos dió un muy buen servicio. Un desayuno fabuloso! We only missed air conditioning...and maybe a little pool around, as we got there with 34ºC // Le faltaria aire acondicionado en la habitación (justamente estuvimos cuando las temperaturas en esa zona eran de 34ºC)
Very nice location, very nice rooms, internet free, good breakfast.
the room was really nice and clean.the whole hotel had a nice feel to it. the hotel was let down by the restuarant and bar being closed. Apart from the town Solothurn there was not much to see in the area.
The place is beautiful and very relaxing. The hotel is located outside of the city but not too far away, so it is easy to go anywhere (by car). Our room was extremely clean and spacious. It is one of the hotels where I'm delighted to return.
Beautiful location next to the river.
Good room overlooking the Aare. Receptionist helpful and restaurant excellent.Breakfast OK but not a wide choice.
drinks and internet free, excellent location, historic building, nicely renovated, river view lobby doesn't open until 2pm, staff came late but was very apologetic
safety box with as automatic reception for key narrow stairs - not presented elevator
Very interesting, historical building with a modern contemperary interior. Only to cross the bridge on foot to reach the Altstadt. Underground parking at a stone's throw and access to the motorway in 2 minutes. Noise of trains driving by regularly. But in Switzerland trains are never far away...
Location is good. Special ambiance. Drinks/Fruit/Coffee available for guest. There was no staff present. You needed to call a number to get a code to access your room key in a deposit box. This was't a problem, just a bit unusual.
Nice view, friendly stuff, very good breakfast, free internet access. It could be a bit cheaper
When I checked in the lady was lovely, rooms were fresh and clean and bathroom was spotless When I did check out, I had a completely diffiernet experience with the receptionist, I found her to be very rude, I am not sure if she as too young, but there was no, How was your stay, Enjoy Switzerland or anything. In comparrison to when I checked in in turn the receptionst was spot on, attentive and polite with allot of ease.
Very clean nice size rooms, restaraunt had good choice on menu with very nice food, Staff very friendly and helpful None
A hotel with a high standard but not inpersonal like a lot of large business type hotels. noted that passersby stopped for a drink/ coffee etc. Good breakfast.
Great location. Really neat hotel & room design. Super friendly b.fast server! Hard to find.
Location was great and the outside facilities for the children were excellent. Grass to run on, picnic tables and a good playground. Rooms were like school camp, four single beds with 2 up a vertical ladder. - not quite the room I expected for the price paid.
There were lots of activities at the hotel for the children, including Go Karts and a heated swimming pool. Staff were very friendly and helpful. Excellent for people with limited mobility. Lake view room for 3 (or 4) had an interesting configuration, with 2 twin beds up in a loft. Dinner selection and quality were only medium. Missed the breakfast (we were playing too long in the great pool!), so can't comment on the typical breakfast.
gem and swimmingpool ,hotel location nice but very far with risk climb by car all hotel gusts is handcab or crazy , so they will star at you, my kids were afraied
Comfortable business room - close to station. Nice atmosphere Could not get the heating quite as low as we wanted.
Location, cleanliness, price! Room had a mechanical noise that I could not shut off
The bar and resturant is god with local people
Clean & spacious room and friendly staff Not really, but I appreciat if heating system works more.
It was quite, comfortable, and had an extremely helpful staff. It was near the railway way station and only 15 minutes to Bern.
staff at the Hotel Berchtold was very nice and outstanding service orientated. Also, good English skills that international customers can get information easily.