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The quiet. The helpfulness of the waitress at breakfast. No answer to phone calls. No night porter.
The location, friendly staff, being above the pub, the breakfast, design of room, view from room and restaurant,ease of booking online, checking in and out.
Location Could not get a drink 10.15pm 30th Dec? (Towels up)? No food New Years day (Breakfast) although guests were staying at the Hotel! No-one told. Limited food bar area. Very noisy rooms. Pets allowed to stay in rooms although told Pets not allowed. Carpets very dirty. Guests rooms wall very thin. Could hear everything through walls? Next doors toilet backed onto our Bedhead? The lady may as well have been in the same room, very embarressing. Hotel very tired and needs a total revamp. Given its location (on marina) Sheperd & Neame needs to splash the cash!! and soon.
location , location , location
friendly staff, good food at reasonable prices, real ales. rooms were very hot, so, some better form of air conditioning would be good, secure parking as we were on motorbikes.
It was very close to local amenities and staff and hotel were very good As it was New Year Weekend both fish dishes on menu were not available on both nights we dined there. As a non meat eater this left me with limited choice
The bedrooms were comfortable and the decor had an interesting nautical theme. Don't be put off by the look of the exterior; it's much nicer inside. The lighting in the bedroom was very dim and the room was cold. Breakfast service was slow on the Sunday morning.
Friendly, helpful staff. Offered smoking room but now have none.
Situation good. It was a very busy pub not a hotel. Restaurant quality and selection fair. Reception desk was anyone one could get hold of behind the bar which was heaving!!!
Overall stay was very good and all the staff were very helpful and friendly. We had no blind up in the bathroom and mentioned it to one of the staff in the bar in the evening and it was dealt with the following day. Very good location for visiting family in Chatham and local amenities.
The friendliness of the staff and the quality of the food the hot breakfast came before we had finished our cereal
comfortable and quite.
Good rural setting. Generous car parking
We both loved the fact it was secluded and as we got to the room the rooms themselves we can only descibe as being like attached Bungalows and as we went in the design of the room was spot on all the facilities you need but at the same time nice and spacious.The staff in the restuarant and the Hotel reception were very friendly welcoming and attentive.All in all the night from start to finish was superb. Nothing at all staff and the Inn alike were faultless
Food was excellent & reasonably priced & rooms were clean, tidy & homely Thought the mattress in my room was quite hard & unforgiving but apart from that enjoyed the stay
The restaurant was excellent! Will visit again.
excellent accomodation, food superb, excellent sevice
We were warmly greeted and directed to our room, which was down an extremely steep slope. The room was clean,comfortable and modern although, very dimly lit.The sheets were a dull cream in colour, which tended to make them look grubby white. The bathroom was modern and generally clean apart from under the rim of the toilet. a nice touch was a cafetiere with ground coffee amongst the usual hot drink facilities. The restaurant was definitely gourmet with a wide selection of starters,mains & desserts accompanied by a good choice of wines.We enjoyed two fantastic evening meals. Breakfast was delicious:fresh fruit salad,cereals,yoghurts,toast and a full English. Staff were most accommodating & very friendly. The slope down to the rooms was hazardous. a ground frost made it quite icy in parts.WINTER Would be lethal! On the first two nights the food was outstanding although on our last night my steak was cold. I sent it back with minimal fuss. However, by the time it was returned to me, my partner had finished her meal. The steak was hot, but could no longer be described as "medium" and the accompanying asparagus & dauphinoise potatoes were dried out and I left most ot this meal. I am easily embarrassed & did not want to make a fuss, but did question why it was still on the bill. I was given £6.50 reduction, but still charged £13.50 for the main meal I did not eat- this spoilt our last night & I felt that I had been overcharged.
Friendly and very helpful people. food good at a fair rate.
The personal interest shown to us- great great - we've stayed before and, will book again (directly) and, recommned it to our friends. For me only one thing, no smoking enclosure. So, brrrr cold for a girl from South Africa!
very helpful and friendly staff. Nothing was too much trouble for them
very pleasant setting and liked it since the first time I stayed there,
Good Parking facilities which is important, very clean room, spoilt by one of the lights not working. Bathroom excellent NA
Friendly & gave impression of a Family run type of hotel. Exceptionally well run, all round enjoyable experience. Will recommend easily to anyone wanting to use facilities locally.
The staff were friendly and the atmosphere was very homely, only item missing was the real fire in the lounge! Bedroom was good and comfortable and it was nice an quiet overnight - no sound of cars or revellers on the street! The food was not to the standard I would have expected of a country inn at the prices being charged. Lack of thought to presentation - a large "splodge" of mashed potatoes was on the plate with a breast of pheasant, and the same for fillet of lamb. Meat portions could have been slightly bigger. Breakfast in the morning was rather poor in quality - croissant was either stale or had been overheated, tea was not hot and service took too long,. Insufficent staff in morning for the number of guest coming down at one time., Would have been better to have done a self service cold buffet style breakfast and taken the pressure of the one girl serving and allowed guests to get their breakfast promptly.
The rooms were comfortable and well equipped We stayed 2 nights on 2 separate occassions. The second time was very cold. Apparently they had problems with the heating - we learnt on departure. We had a very cold uncomfortable night!!
Cleanliness of room, breakfast service For a single, a little on the pricey side
The room was excellent and the location very good. I thought the breakfast for vegetarians was very limited even having phoned previously to check their would be a good selection. The portion given for vegetarians was exceptionally small.
perfect little pub hotel, faultless
Helpful staff, efficient service, tasty food, spacious and modern accommodation
Nice, spacious, relatively luxurious bed and breakfast Very nice restaurant Nice location, in the middle of rural Kent though still 20-25 minutes from Maidstone Not really geared for business travellers. Breakfast is after 0930! You are offered continental breakfast in your room if you have to leave before 0930. Not easy to find, especially late at night, when my mobile sat nav stopped working as there was no reception and there was no single soul awake to ask for instructions. I suggested to the owner to alert future customers at time of confirmation of booking, with emphatic fonts e.g. capitals or bold that this may be the case, so to make alternative preparations e.g. print the map or download off line map. Do not take me wrong, overall it is a nice B&B with some very fancy rooms. Very nice for a romantic weekend/getaway!
Size of room; heat, cleanliness. Overall quality of food served. Friendly approach of staff. Unfortunate that the pub does not serve bar meals on Sunday evenings, and was not serving on New Year's Eve. This was understandable, but somewhat inconvenient.
Friendliness of staff, position of hotel. Food was well cooked and presented, and reasonably priced, all made for an enjoyable stay. Keep up the good work. Well done to all, thank you.
The room was quaint and comfortable. The staff was friendly and helpful. I liked that this was not a large chain hotel. The only negative comment I have is that the toilet in our room ran all the time (but, nothing a minor plumbing repair wouldn't fix).
Town centre location The menue was expencive compared to similar pub hotels that we have stayed in
It was a nice character building. Cosy The room was at the front on the street and it was noisy there was also a lot of noise from a banging door late afternoon early evening from the pub below.
Plenty of room to move around. Bed was comfortable and the Breakfast Superb! The Toilet roll rail was loose and the TV had only the basic five channels so definatley needs upgrading to have the Freeview Digital Channels! And coludn't get to sleep until after 11pm when the pub closes.
Room above pub where band played until 1110' no sound insulation, when complained was asked to join in and have free drink on them.
Good location, quiet and not too expensive.
The staff and customers were very friendly The room was very compact and the small bore plumbing did make quite noise when flushing the toilet but this was shortlived
We were made very welcome and comfortable.full english breakfast very good,could have had any choice of food. Did not use main menu but it looked good.hotel in a very nice location.price very competative.hotel appears to be under new management and being brought up to date. A very nice weekend! Hotel needs a bit of T.L.C. but I think the management are in the process of doing this.
very attentive staff - especially at breakfast when we asked for something that was not the standard breakfast fayre. Staff also stayed up late to welcome us when we checked in past mid-night, took our bags to our room and were generally most helpful. we had requested a late checkout....but were still disturbed in our room an hour before agreed checkout time, though they were very apologetic about this.
Unique hotel, good room rate, clean and well maintained, interesting. Wholesome Evening Meal. Good breakfast. Free WiFi in public areas. No mobile phone signal (Orange). The hotel bar was closed Mondays, we came down after putting our bags in the room to find the bar closed, though the owner opened up for Dinner at the time we'd agreed. Shame, he could have had a few hours of trade but we went elsewhere for a bit. TV signal variable at best, non existent at worst. Free Wifi did not work in the room which would have been useful in the absence of a TV signal. No mobile phone signal (Orange).
Peaceful area. Large room. Reception not covered. Lighting in the room was not fully operational. Large cobwebs and spiders in the wardrobes. Extractor fan in the internal bathroom not working. Broken toilet seat. No light in shaving mirror. On return on the first full day room not made up. We were moved to another room which some of the facilities not in working order which obliged the hotel to clean our original room for us to move back into. After we moved back we found that the bath and wash basin had not been cleaned. On our return from a day out on our final day's stay we found that damp and dirty towels were left folded on the beds.
The owner and staff are very friendly and will make an extra effort for you. The room quite old, do not expect to be spoiled...
Very friendly staff. Breakfast Beautiful old character building . No atmosphere probably due to takeover and lack of other guests . Grounds untidy . Unhappy with lack of privacy - pathway under our window .
The room was of a generous size and the staff was very helpful and friendly. The only negative comment I would have is that the bathroom was very dated.
Excellent and friendly service. Everyone there couldn't do enough for us. Food in the restaurant was also exceptional.
Very hospitable owners.
Friendly staff, relaxed atmosphere Decor and facilities a little out-dated and in need of refurbishment
the rooms were very comfortable and the staff excellent, we would thoroughly recommend this hotel, breakfast was great.
The room was very clean. It was also an excellent price for the room. Once the music ended downstairs, it was very quiet; we enjoyed a good night's sleep. The room was very small; there was not even room for a chair. Moreover, the noise from the pub downstairs carried up into the accommodations area until about 11:30, although since it was Friday night, we probably should have expected that. Also, no one showed us to the room, and there were several mechanical and electrical aspects that we had to figure out on our own.
The food was very nice and the staff were friendly. The room was nice and clean. We had room number 7 and mattress had seen better days to the point where i didn't have a good nights sleep at all and is sqeaky very loud every time i moved i woke my self up and my boyfriend, it was very dissapointing. When i inspected the mattress is was soo squished and old it i felt a bit ripped off for having to pay to sleep in it i would of been better off on the floor on a blow up one.
The comfort and cleanliness of the room was second to none. Unlike some hotels I have stayed in every piece of furniture was in very good condition and matching..Very friendly and obliging staff. To have a Happy 2 hours in the bar was an added bonus.
Beds comfortable. Food good. Disabled bathroom not very suitable for non disabled guests - basin far too small, no shelf on which to put sponge bags etc.
Such a helpful and friendly staff. Our rooms were perfect for our needs. We loved our time at the Roebuck!
as a party of seven we did not have to worry about sitting together for breakfast or dinner as the table was already for us.
The homely atmosphere, the welcoming staff. The photo on the internet does not do it justice. The hotel was almost empty, despite the Leeds Castle Fireworks night. Again I would say a better photo on the internet and detail the fact that hotel its right on top of Leeds castle might draw more bookings in my view.
Standard of room very high, reasonably priced food,good choice Quality of food did not match accommodation
Clean & comfortable. Good food. It is the only pub & hotel in the village so everyone goes there. The village is just one street. You had to be in the restaurant by 8pm to get served even though the room info states 9pm. They actually turned people way at 7.45pm and it wasn't busy. they seemed short staffed.