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good customer care at reception desk on 30 July- late check in standard of rooms could be better, messy area on the left from reception desk-dining room, this hotel is generally ok if you are looking for cheap stay@ airport
Easy access and close to airport Gloomy room and smell of smoke
Standard of accomodation for the cost.
Food for vegetarians could have been more imaginative
Reception staff were excellent and extremely helpful Bed was rather uncomfortable
Everything spotlessly clean and the staff were very helpful and friendly. Difficult to find, needed more detailed directions.
The room was very clean and confortable as wellas the toilet.The breakfast was aldo ok and the parking facilitiets were excellent. I know it is personal but the pillows eere very inconfortable. I asked for another one at the reception desk and there were no pillows available.
Easy to get to by car, secure parking, reasonably sized room, value for money compared with other budget hotels
Location, handy by car for airport and Bordeaux hospital. Clean, comfortable and good value.
Very clean, well furnished, sound proof, spacious and very good value for money Everything was perfect.
Small but perfectly formed, very clean, modern and comfortable. Nice helpful staff. Great price, very close to airport and one 30-40min bus ride away from central Bordeaux.
Proximity to the airport
the room was clean and comfortable Not as near to the airport as expected, I was alone and would have liked more information about getting to the hotel.
Design of room. Room is too small, no furniture, even chairs and closet for clothes, just for sleeping. Breakfast for additional payment, no restaurant at hotel.
Very modern and surprising budget hotel, good location when you are by car, otherwise forget it. Nothing really
NOTHING ~ particularly as we were so abused by the desk clerks See above
near the airport not far from the city. bedroom size
Good clean facilities Needs in room coffee/tea maker
Convenient for airport, city and coast. Bus stop for city outside hotel. The food was much better than expected.
Staff very friendly and helpful. comfortable. close to the airport .
Quet room, good service, would stay again, liked the pool.
Very convenient to the airport. Clean and comfortable. Good price. Very good restaurant (except the staff was not friendly). The staff could have been friendlier. They rarely smiled, and didn't seem to enjoy their work. The woman at the front desk the morning of our departure scolded my spouse when he mistakenly took a glass of orange juice from the table in the lobby, not knowing it was for people at a conference. There should have been a sign about that, and she should have been nicer about explaining that to him. She was rude. The waitresses in the restaurant weren't friendly either.
Location to airport A pleasant garden and swimming pool were featured in the advert.this was not the case. The pool was closed and filthy. there was no garden . We felt misled and would not have stayed there if we knew these facilities did not exist. the hotel corridor outside our room was dirty.
Friendly staff, nice breakfast, swimming pool.
Nothing. With strong objection the opening times of the reception did NOT correspond to the advertised times. We arrived early but within the published times only to find that the reception was closed and the hotel locked. Not at all acceptable after 8 hours driving. After telephoning the number on the door a poorly trained receptionist arrived to open the door who clearly had a very bad attitude and could not care less. Although the hotel information stated there was a restaurant it was closed !!! Absolutely unacceptable after a long days drive.
Flexibility for arrival time, customer care.
Hotel was deserted when we arrived and although the keys were left in an envelope there was no details of the code to enter through the door if we went out. Restaurant was closed and only by luck we found a restaurant. No advance notice was given of this status.
Pleasant and helpful staff: The hotel swimming pool was dirty and the electric lights in the pool were hanging loose and dangerous. I wanted to have a bath but this was not possible as there was no plug. There was no plug for the sink either. For 57 euros per night I expected to be able to have a bath. I did ask for plug but did not get one.
Staff and rooms where ok, however the general places looked better then the rooms. The closet wasn't fixed good to the wall. When you sit down you was afraid to fall. At the shower I couldn't get the water colder
comfortable bed and spacious room it would be better if you could say how to find you easily - which junction etc. we got lost trying to find you in Gradignan
The fact that the staff member on duty was very helpful as we arrived late. The price of coffee
It was easy to find. The restaraunt was closed, it was saturday! The Massive problem there was no Airconditioning, and the temp in the room was 30 plus! We had to go to and buy an electric fan. But were still not able to sleep for more then two hours! We booked for two nights but only stayed one! It could be a great hotel, nice pool, well looked after but No Aircon, Big issue.
Easy to find - good size rooms
The hotel had a pool which suited our young daughter and the menu did allow for children. The meals We thought that the price of food and drink was very expenisinve. It made the cost of a reasonably inexpenisve hotel very expensive. Eating a basic meal for 2 adults and 1 child over two nights was over 100 euros (excluding drinks). Although I would recommend the hotel overall I would warm that the cost of food and drink is high.
Hotel equally suitable for business or leisure
Help from Receptionist on Sunday pm to provide cold meal
Stayed at this hotel on previous occasions and once again we were not disappointed. Very pleasant staff and good service. Very good buffet in restaurant. Hotel very convenient for overnight stay.
Location - perfect for our overnight stay between Holland and Portugal, food was excellent, classic room was very comfortable and had everything you could wish for. staff are lovely people - they aim to make your stay as pleasurable as possible, we would certainly stay here again.
Good restaurant - friendly and efficent staff
Pool open 24 hours, had it to ourselves. Grounds kept very nice. Rooms spacious & lovely. A real bargain at 65 euros. No signs to help us find from the airport.
We arrived later in the evening and the staff member on duty was prepared with our reservation so that check in took seconds. Additionally he got the extra bed for our youngest to our room within 10 minutes. The room was more than adequate for our family of 5.
Proximity to airport, friendliness of staff Restaurant was not open on Sunday
Everything...we have stayed at a lot of hotels 2/3 stars !!!!! UK-Far East. This is the best hotel that we have ever used. The receptionist that was on from the after noon till late was fantastic. As you can see we were over whelmed as the staff and management seem to have got it right.
Very convenient, on main autoroute system with easy access (including tram) into Bordeaux. Good breakfast if you're not too late, and very comfortable roooms and beds.
The place is nice for business people who need a confortable place when they finish their work Poor breakfast
the modern room, the cleanness and the proximity of Bordeaux!
Room & hotel facilities were good Restaurant offered a good menu but the quality of the food was poor and served lukewarm. Location was isolated with no alternative local restaurants.
very attantive personel and the hotel is a new and there for nice and clean hotel.
Enjoyed a fabulous meal at Leons because the hotel had no catering! see above
efficient helpful staff
Courteous and helpful staff, good bed and close to main highway, with secured parking Breakfast cost was prohibitive
Clean, nice rooms. Location on industrial estate. Bar terribly expensive - 6 euro for a small fresh orange!!! Staff at reception not that friendly.
staff were really helpful and the hotel is brand new, clean and pleasant to stay in location is off putting, but it did not matter once we stayed there
The staff at the breakfast room are really helpful and friendly. However the staff in the reception are not that helpful. The facilities in the room are not great (e.g. only 1 set of tower was provided although we have booked a double room for 2 persons)
Air conditioning works well. Bed comfortable, I but recommed booking an extra bed and not sleeping on the sofa in the room, if travelling with child. Room quiet and quite spacious. Bathtub and little pentry also good The pool is practically on the parking lot.
Roomservice was reasoneble and effective. Had to take taxi to go anywhere and this was costly. If you travel by plane and plan to stay in the area location is excellent though. Smaller pool than expected.
Very convenient for the airport, comfortable rooms and shuttle service to the airport
It is close to the Bordeaux airport but gets little aircraft noise. Room ventilation system was broken. Bed was lumpy and uncomfortable. I will try a different hotel next time
clean comfortable rooms. short stay so unable to comment further unable to watch a rugby match in the bar, yet able to watch in our room
super room! great location. quiet!!!
the rooms were spacious and comfortable and the showers were excellent. access for disabled users was good, bar food was poor - not enough selection and poor quality
The bed and especially the sheets were wonderful.
Convenient to the airport for early morning flight. Good services, friendly staff, comfortable bed!
good location, service oriented staff (in france!) rooms are to basic, eps bathroom
Efficient staff, well organised hotel, v g dinner menue, excellent breakfrast w healthy choices, excellent info about Bordeaux and the region. Single glazed windows in the non-renovated area - a bit noisy, but we were given the choice to change room to double glazed if we had wanted.
Proximity to airport and nicer than other chain hotels. I do not recall anything saying that the restaurant was closed on Sunday.
Location and staff. Room was very small and nothing like the photos at the web site.
Staff at reception very helpful, could check in at 9:30 already, help with plane booking appreciated. Bus stop (liane 1) directly in front of hotel, good connection to airport and town there is free WiFi, but it is rather clumsy to use (not the fault of the hotel but of the company providing the service
The reception staff were extremely friendly and helpful. Our request for a taxi for 0500hr was dealt with immediately. And there was coffee available before 0500hr. That the restaurant was not open, and we had to seek out another place to eat, and what we really wanted was something on site so we could just eat and get to sleep early , because we had an early flight out. It would be great if there was a room that had 2 double beds, instead of the 2 single beds. We are used to having bigger beds.
Lunch in the restaurant - excellent food & service. Paucity of airport shuttle services at the weekend. The furnishing of the bedroom was poorly designed - no drawers & no writing surfaces.
breakfast is served from 5 o´clck in the morning,There is a shuttle service from the airport The desk in the room was not so big, if you want to work.There is only one el contact, when you want to connect both PC and a printer
Modern clean rooms, friendly staff. The AC was warm in both rooms we stayed in. I had to open the window to get fresh air. Rooms too small, the pictures in the site are decieving.
Atmosphere cheerful and friendly. Staff very helpful. Because my flight out was late afternoon I had to eat in your hotel having no transport of my own. I had an evening light meal and lunch the following day, both of which were barely edible and overpriced, fruit at breakfast either overripe or not ripe enough to eat, for this reason I would not stay in this hotel again.
The hotel was good value and offered an excellent dinner. We would use the hotel again if we were near the city. Internet slow and unreliable. Nothing hot at breakfast
Great design and decor in rooms, very comfortable rooms, free wi-fi, nice staff, excellent location near airport, good for a stopover or to visit the area. The restaurant might serve the worst food in France!! Very bad quality, and expensive. Restaurant not open at night for dinner, but there are better choices nearby within a 5 min drive.
The character and style also we were made very welcome Nothing other than there was no lift
The hotel restaurant was very good. Rooms small and not very clean.
The breakfast was fresh and good quality. No evening meal available on Sunday. Not good after driving all day !!!! Had to go outside to get to Hotel restaurant ~ in the rain ?????
I have stayed before and I like the fact I can put my motorcycle in a secure garage and the food is also very good. The cost of staying there has gone up quite a bit over the past four years
The waiter in the resturant The hotel smelled of public toilets. The room was dirty, and the beds and pillows were un-comfortable.
Good location for my purposes; fine restaurant
Staff were friendly No restaurant facilities on Saturday evening and all day Sunday, Church clock stars chimming loudly from 7am. Room very small as was the bathroom.
the weather was nice the main building closed at 11 sharp and you were 10 min walk from anywhere and 15 mins from the town by taxi
Location We book a triple room + baby cot and when we arrived the staff told us that they don't have baby cots
Bedding smelt of tobacco
Excellent meals and service. Clean towels did not arrive until mid-afternoon.
Nearness to the airport. Friendly approach to dog. Helpfulness of desk staff. Lack of adequate road signs for the merinac airport. Much confusion there being three Merinacs
Hotel was very clean and modern. Staff was also very helpful. The hotel is very close to Bordeaux airport, which was a plus, since we had an early morning flight.
the room was very clean this hotel has the worst bar staff i have ever seen in a hotel i arrived around 20.30 checked in then went to the bar sat for 10 min before getting served then the barman disappeared again then 3 gents came in and waited about 15min one even went behind the bar and tried to pour a beer himself they even called reception then finally the same barman came back served the 3 gents and before i could say beer please he disappeared i waited 5 min then went to my room thirsty
room was very nice we stayed at this hotel even though it was more expensive than most because we had an early flight the following day and there was an airport shuttle service, however this did not start early enough and we had to get a taxi. We were not informed of shuttle timetable at the time of our booking.
Superb attentive service, clean comfortable room, delicious food, easy airport access location. Highly recommend. I did not see a gift or sundry shop on location.
flexibility of staff.
I liked the distance to the airport. Heated pool was not heated.
English speaking front desk staff. The shuttle driver should not park in the lane with high concrete barriers that guests can trip over in the early morning when going to the airport for early morning flight. My wife did and is not happy about it.
Room service for evening meal very good although limited choice. It needs to move into the 21st Century in terms of its menus, snack availability, breakfast selection etc.
the beds were excellent, the room was nicely decorated, and it was very clean, it was relatively quiet, considering the fact it is situated very near the airport the staff at the front office is not very well trained and, except for a Senegalese girl, names Astou, they were all incompetent, when asking questions they never knew the answers... faxex would arrive and they would not warn us about it.
Near to airport
It was clean, quiet, nicely designed, and very close to the Aeroport. We arrived quite late, and wanted to get to sleep. But I was given the wrong room (it was already occupied by someone), and then had to wait for the clerk to bring me a new key. Also, the staff did not explain the security system for entering/leaving the parking area, or for how to enter the back door of the hotel. The staff just wasn't very helpful at all.
The noise of the air conditioning system and finding the place
Close to airport - good for a one night stopover - probably not for longer Service was a little slow
location terms & condition not clear enough
Clean efficient friendly welcoming and cozy feeling You might like to put the ph number of the shuttle service on the reservation when arriving at the airport it is not all that clear
Decent clean hotel, conveniently located near the airport, but not noisy at all
We stayed at this hotel for one night en route to a camp site on the coast. For the little time we spent there, we found everything about the hotel excellent, and would stay there again if in the area.
Ground carpets, cleanness of ground layer WC / its smell
I liked the idea that they have a free shuttle bus. I just called the hotel and the bus came to pick us up. not really.