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the amability of hotel staff no
Very friendly staff and personnel. Spacious room, (welcome drink and even flowers!) Very good restaurant with a cosy atmosphere. Indoor car-parking.
It's clseness to the town centre Very little activity at night. ie Bar was empty and no one serving.
The staff were just wonderful, attentive ad helpful. The hotel is within 15mins walking distance to the town centre, which makes it perfect. My room was large, airy and very comfortable. The food in the restaurant is pretty decent and hearty. All in all, a very pleasant stay. I'd go back again.
Made to feel very welcome - given a glass of wine on arrival. Dinner in the hotel restaurant was very pleasant. No
The elegance and comfort of rooms and the friendliness of the staff
Spacious room, available parking.
Welcome drink at the room. Indoor car parking. Location next to highway
The staff were very welcoming and the walk into 'il cenro storico' was not the hike some reviewers had made it out to be
very peaceful close to Citte D Castello
at the reception Andrea was extremely helpful
Food was good Very difficult to find being in the old town. Air conditioning did not work in room. One of bathroom lights not working leaving room dim. Check out slow due to old computer/ printer. Tired old hotel.
This hotel was perfect in every way including price, location and history.
The overall confort and the price/quality ratio
The history of the house, the location, the restaurant
Excellent staff on reception and central location. Breakfast coffee - but it's awful everywhere in Italy. Why do they make such good coffee at all other times but not for breakfast? We had a very large bedroom but no proper shelves or drawers for clothes, just a wardrobe.
Friendly staff and idyllic location with fabulous views.
It is definetely a nice place to stay for a week end. Nice countryside, view around the Relais and the swimming pool is very nice as well. The restaurant/service could be improved.
It was very beautiful and the food excellent Menu very limited and stock in the bar limited
The helpfulness of the staff; the amazing, romantic position on a rocky outcrop with fabulous views over the valley below; stylish decor; quiet and tranquil (you do need a car as this hotel is quite remote although only 15 minutes to Citta di Castello); the indoor pool/jacuzzi area were lovely and warm - no spa though.
I found the staff very helpful and friendly. The man on reception Mauro was particularly helpful. He rang local bike shops and found out information about canoeing trips and golf, nothing seemed to be too much trouble for him.He went out of his way to be helpful.The complimentary glass of fizz at supper was most welcoming.The toweling robes were very nice to have to wear to the pool.The views were really beautiful from the terrace and the swimming pool not easily conveyed in photographs. The only thing which I felt could be improved was the breakfast. There was a reasonable amount to choose from but fresh bread would have been nice to have as an alternative to the sweet pastries, or possibly even a cooked option.
This year we came back to the hotel because we had a lovely stay at the hotel last year.
Beautiful view, good meat dishes, nice old medieval building, very cosy The swimming pool was very basic, hotel is quite noisy
It had a wonderful setting and the staff were very helpful. We enjoyed our lunch and dinner at the hotel. The showers are in poor condition and the cold water had no pressure so it was difficult to get a proper shower without scalding oneself. The mattresses are also hard and old.
beautiful landscape, very friendly staff lousy food, no waterpreassure in room, smelly room
Very quiet, scenic location in the country side