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the amability of hotel staff no
Very friendly staff and personnel. Spacious room, (welcome drink and even flowers!) Very good restaurant with a cosy atmosphere. Indoor car-parking.
It's clseness to the town centre Very little activity at night. ie Bar was empty and no one serving.
The elegance and comfort of rooms and the friendliness of the staff
Spacious room, available parking.
The staff were just wonderful, attentive ad helpful. The hotel is within 15mins walking distance to the town centre, which makes it perfect. My room was large, airy and very comfortable. The food in the restaurant is pretty decent and hearty. All in all, a very pleasant stay. I'd go back again.
The staff were very welcoming and the walk into 'il cenro storico' was not the hike some reviewers had made it out to be
Made to feel very welcome - given a glass of wine on arrival. Dinner in the hotel restaurant was very pleasant. No
Welcome drink at the room. Indoor car parking. Location next to highway
very peaceful close to Citte D Castello
Food was good Very difficult to find being in the old town. Air conditioning did not work in room. One of bathroom lights not working leaving room dim. Check out slow due to old computer/ printer. Tired old hotel.
at the reception Andrea was extremely helpful
This hotel was perfect in every way including price, location and history.
The overall confort and the price/quality ratio
Excellent staff on reception and central location. Breakfast coffee - but it's awful everywhere in Italy. Why do they make such good coffee at all other times but not for breakfast? We had a very large bedroom but no proper shelves or drawers for clothes, just a wardrobe.
The history of the house, the location, the restaurant
The helpfulness of the staff; the amazing, romantic position on a rocky outcrop with fabulous views over the valley below; stylish decor; quiet and tranquil (you do need a car as this hotel is quite remote although only 15 minutes to Citta di Castello); the indoor pool/jacuzzi area were lovely and warm - no spa though.
Friendly staff and idyllic location with fabulous views.
This year we came back to the hotel because we had a lovely stay at the hotel last year.
It was very beautiful and the food excellent Menu very limited and stock in the bar limited
It is definetely a nice place to stay for a week end. Nice countryside, view around the Relais and the swimming pool is very nice as well. The restaurant/service could be improved.
Beautiful view, good meat dishes, nice old medieval building, very cosy The swimming pool was very basic, hotel is quite noisy
I found the staff very helpful and friendly. The man on reception Mauro was particularly helpful. He rang local bike shops and found out information about canoeing trips and golf, nothing seemed to be too much trouble for him.He went out of his way to be helpful.The complimentary glass of fizz at supper was most welcoming.The toweling robes were very nice to have to wear to the pool.The views were really beautiful from the terrace and the swimming pool not easily conveyed in photographs. The only thing which I felt could be improved was the breakfast. There was a reasonable amount to choose from but fresh bread would have been nice to have as an alternative to the sweet pastries, or possibly even a cooked option.
beautiful landscape, very friendly staff lousy food, no waterpreassure in room, smelly room
It had a wonderful setting and the staff were very helpful. We enjoyed our lunch and dinner at the hotel. The showers are in poor condition and the cold water had no pressure so it was difficult to get a proper shower without scalding oneself. The mattresses are also hard and old.
Very quiet, scenic location in the country side