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Surprisingly spacious, clean and comfortable. Breakfast excellent Would have been good to have tea/coffee making facilities in the room.
Thoought the hotel room was far too hot. The hotel staff, apart from one, were very unfriendly didn't seem like they wanted to help with anything. Tried to book ski courses which they told us we could, when we went back to book they said it was too late and the booking could not be made. As a result of this we wasted half a day booking at the piste. They told us that the skating rink was open all day, we went to Canillo to find that it was closed so all in all we wasted two mornings through unknowledgeable hotel staff. We also asked if we could hire ski equipment to which the receptionist replied 'depends' and carried on working at her computer.
Centrally located, staff amiable and welcoming. Large living area with flatscreen TV, comfy small bedroom, and good sized bathroom made it perfect for an overnight stay in Andorra.
Very good location, rich breakfast, very large and clean room with two toilets, bath and tube, two king size beds, friendly staff. I recomend this hotel to every one. Not enought tourist information in English, hotel parking too expencive, but some of chipper public parkings near the hotel
Clean, Excellent buffet breakfast, Great Staff
OK, a litle problem parking to car.
Excellent family accommodation
This hotel with nice comfortable rooms and lot of space for a low price was an extra "highlight" during our trip in the Pyrenée.
Very comfortable enjoyable stay. Excellent breakfast. No we liked everything
Located just off the main high street. A good selection for breakfast. Nice spacious room with most facilities. Wifi did not extend to bedrooms so had to sit n the lobby/reception area.
Service was good as well as facilities. It's difficult to communicate in English as most staff 'only' speak Spanish or French.
hotel is located in center of shops and very quiet place breakfast buffet was very poor. Can much bettter.
everything was perfect
Accessability to the city,the comfortable room and breakfast and the magnificent view from our room.The guest reviews are not always accurate. I view gusts reviews when selectin accomodation. There is one nationality that are more often negative on their hotel comments. USA so I tend to ignore those. The reception staff were very surley and not at all helpfull
excellent rapport qualité prix pour un hôtel bien placé dans le centre de la ville excellente literie
the location is good for shopping quite central this hotel needs a refurbishment rooms are tatty,furniture needs upgrading, no Air conditioning, no tea and or coffee making facility, bed had holes in the covers and also all rooms are smoking rooms they have no idea that we are in the age of non smokers, evening meal in restaurant was basic and way over priced, breakfast was unorganised and basic.
Food was mediocre.
Surprisingly spacious with more facilities than we were aware of. Well situated. Good breakfast apart from guests handling food. Didn't like attic room although it was adequate for a two night stay.
The room was unusually spatious, there was almost excess of spaace. Just the bathroom itself could be a whole hotel room in many other Europen hotels.
Very good position in the center of the town on the main shop street. Very spacious rooms. Breakfast was ultimate. Was charged for breakfast despite it was free in my booking. Hotel parking rather expensive.
The location The non division between smoking and non smoking bedrooms.
The Husa Centric Hotel has an excellent location at a major shopping street and is next to most important offices.
Close to the downtown
poor breakfast for a high price!
The rooms were excellent and the staff friendly and helpful. The breakfast was excellent and good value for money. Would definitely stay there again.
Centrally located, useful for bars, restaurants, sightseeing. Excellent shopping location. Very helpful and informative front desk staff. Easy car parking.
The staff are very friendly. My room (606) was really large,extremly quiet & had a wonderfully comfortable super king size bed. Breakfast is great, a wide variety of well prepared food & an bundance of it. Well located right in the middle of the town with a taxi rank diagonally opposite to the right No fresh juice at breakfast only that made from concentrate which tastes like chemical
Very nice hotel and cenrally located. no.
Nice rooms,clean, comfortable beds and bathroom The restaurant. People there was not serviceminded!
wery nice hotel the breakfast is not 5 star , had a better one in 3 good 3 star hotel
Hotel was very good and no any problem. Atmosphere was good and hotel was very clean. NO
Room excellent, Loby area excellent, short walk to shopping and very excellent restaurant, excellent service. My wife and I staid in room 510 and what we realized was that we could clearly hear the people staying in room 511, not because they were loud, as we could hear them even though they were speaking in a normal voice. This is not a complain, but just for you to know this, as it might be an issue regarding privacy. When you design the rooms as you have, then we think it would be nice if you changed the red lamp next to the sofa, as this do not match the rest of the design and also with one that works :)
The air conditioning was not working. Most uncomfortable. When complaining the next morning.....no one cared at all!
Location, cleanliness and beauty of hotel. Our rooom was extremely smokey with cigarette smoke that wafted up from the bar and it was also very hot in our room. Unfortunately the air conditioning was not turned on in the hotel.
It charming entrance and welcoming smell of vanilla. Good location and the wonderful SPA to explore No dining possiblity after 10.30 pm
Great view of the city from the top floor. Just the price
excellent breakfast. very nice changes made during renovation.
Hotel staff is very kind and polite, Wi-Fi Internet, Restaurant, Room. 1. Hotel staff doesn't speak English very well. 2. We had to change a lot of rooms because firstly our room faced to the road. It was so loudly that we coudn't sleep at all.
Doorman helped take scooter off the van, level entryway, elevators. Bathroom door was too narrow for my scooter, so I used my walker, but they do have rooms with a wider bathroom door. Classic hotel done in modern taste nothing
It's location in the shopping district, parking (and very nice helpful people in the garage), nice layout , modern hotel, some quirly design features - overall from a physical point of view, good Staff attitudes were poor - Receptionist on phone when checking in. Kept waiting. Poor attitudes in Dining Room for evening meal - rushing diners out. On the other hand, staff at breakfast were a complete contrast - polite, welcoming etc.
Good attentive staff, excellent breakfast choices Very hard beds
It was super quiet.... There was free internet at their business centre, which was a nice little room off the lobby. They also had a nice breakfast room with a very good breakfast There was a chef to take individal bacon and eggs orders. The exorbitant price of the parking.
Price very interesting. Good location, accommodation for double room superior with breakfast.
Modern, quiet, secure parking.
Good facilities but few staff. Staff were not friendly.Food very expensive.
Very good position. Parking a bonus
The hotel room is spacious & clean. Just a few mins walk to the shopping street. The breakfast variety is good & foods is delicious! It's my first stay in Hotel Fenix & it leaves a good impression to me. I will definitely stay there again if i go to Andorra.
Cleanliness of accommodation and good breakfast facilities In Andorra there is not yet a smoking ban so even though in non-smoking room, tainted by smell of tobacco. Limited parking at hotel and expensive, cheap public parking reasonably near though.
The space between bed and sideboard for the TV is extremely narrow and difficult to go through, specially is another person is around.
The retaurant was very good and the room quiet and very comfortable
It was a very central location We thought it was more like a good 3/4 star hotel.
Friendly staff & hotel in central location
All the amenities in the room, the cleanliness and location.
Really well-designed rooms, nice lobby, staircases etc. Helpful personell, very central location. Comfortable everything! Impressive facilities E.G. top-line tv and dvd, jacuzzi. Overall unforgettable stay! Request for a non-smoking couldn't been satisfied. Good restaurant, but not as much gastronomic as it pretends to be. Hotel's fasade and logo placed outside have to be re-decorated to match the interior's standards.
The staff were very friendly and helpful, the room was comfortable and the restaurant was excellent.
Wonderful, one of the best hotels in Andorra. Perfect service. Located in middle of the town. Rooms made by designers... Everything allright.
The staff was generally helpful and polite. The location was very good, as it was close to the center, which is what we wanted. The Internet did not work, when it was apparently fixed it still was not working properly. The credit card machine also did not work properly 15 Euro per day for parking our own car (not even valet) is very expensive
Quality and choice of meals; my wife is a vegetarian and the bufffet option of the meals meant she could choose what she wanted to eat. Traffic noise from road during the evening and night.
The breakfast was ok. The bath tube was stuck, and not clean. The carpet is very old and furniture since ages.
Overnight stay only. Breakfast excellent. Easy access to the town for food and shopping Access to and space in the car park very limited. Stayed in summer and lack of a/c in room meant leaving window open town quite noisy during night.
The hotel's location, staff and overall decor was very pleasing and professional. Internet access was easy and readily available. The absence of air conditioning was a surprise, given the fact that it was a hot Summer. The parking surcharge I thought was a bit high.
Likes: friendly, helpful, multi-lingual reception, the cleanliness, spaciousness and spectacular views of our room, minibar, the large bathroom with excellent lighting, the pool/spa facilities, the decent buffet breakfast, facility of access and proximity to Caldea spa, shopping and restaurants, private, on-site parking albeit 15 euro/day. The pervasive odor of tobacco even in a "non-smoking" room. The inability to regulate the climate control of the room--it was terribly warm and thus we slept with the window open (waste of energy but rather pleasant!). The parking rate is elevated, especially if we were to consider a longer stay.
Rooms were ok resturant was very good we found the hotel very clean and enjoyed our stay When booking in we were asked if we were french we said no English the receptionist pulled a face and made some remark we could not understand,we were booked into a room overlooking the main road which was very noisy,also the rooms were very warm
breakfast, Location No air conditioning, Everything seemed average, I expected more from a 4 star hotel
The location is near the center but isolated from ado. Price value. The room was spacious Breakfast is substantial. Parking is free of charge. Furniture and other equipment are old and run-down. As a whole this hotel needs to be renewed. I think this hotel was called panorama not for no particular reason, but everything that we could see from our window was landfill. Roofs of nearby houses were covered with litter:(
Large rooms! Great breakfast! No parking! Bad hotel sinalization, almost 1hour lost to find the hotel!
The hotel is new. It offers nice services as free WIFI access and the emploees are so kind. It´s perfect.
The reception staff and restaurant staff were excellent. Even though we had some language difficulties (English), the staff tried their very best and made our dinning experience very pleasant. The food was also very good at a fair value. The room was very pleasant, clean and comfortable.
the locality no
comfy bed not many sat tv channels, no room service after 9pm
Central location. Non cooked buffet breakfast was good Beware of the cooked breakfast, it was soaking is oil and poorly presented, avoid!!
modern room & bathroom, good location, incl. breakfast, possibility of dinner, parking in neighbourhood at lunch/dinner, menu à la carte is not authomatically presented , poor wine card
The breakfast! Maybe the rooms are a little warm (central heater)
Good location near andorra la vella centre and shops, free wireless internet with relatively high speed. Modern designed breakfast area and nice breakfast. Our room did not have soap,we used the bath gel instead but it was only one available so we finally did dot have bath shower to take a bath. Generally speaking on this issue, too few bath amenities. The room was too warm and too small. You can not live in such a small room for many days.
Very new and top quality hotel - big room with flatscreen tv, excellent bathroom, located right in the middle of a big shopping street. We never managed to find the hotels own garage on the small, curly streets of Andorra, but instead had to park a bit away in a public garage.
New modern hotel with good size rooms and excellent bathrooms. Very good location, very near shops, restaurants etc. Helpful, friendly staff. Hot buffet at breakfast was cold, otherwise breakfast excellent.
Location and the modern nature of this hotel nakes it an obvious choice for visitors to Andorra All perfect!
comfort, spaceous, not noisey
We upgraded for an extra 20 euros to a room with a balcony and a free minibar. Excellent value and stunning views. Buffet style breakfast was good and lasted till 11am (Saturday). The first room, before we upgraded, had a view of a brick wall.
101% good hotel. I got big and modern room with perfect king size bed. Finding parking bit tricky
The hotel was conveniently located in the heart of Andorra The hotel parking is very hard to find, but attached to the hotel once you locate it.
Luxurious spacious rooms, nice view in the middle of the city. It's a bit of a challengeto find the entrance to the parking garage/
Central location Comfortable bed Good bathroom
New, comfortable, large rooms, well located and good relation price/quality Not really, but make sure you state your preferences when booking.
it wasn't easy to find the hotel inside the campus place.
IT WAS MAGIC, within walking distance of all amenities if anything the only complaint would be the parking costs but this was outweighed by everything else
Centrally located in beautiful andorra ..
excellent breakfast and dinner.Its better to select "media pension"good value for money.f you have to pay 18 euros to park yuor car its nothing considering that i Paid only 115 euros for triple room ,free internet and excelent facilities ,location,etc. The beds are too hard
Reasonably priced for half board Arrived late and food was dried up. It is rated 4* but more like a 3*Not as good as the Magic in Pas Cas. £12 to park a car is a bit steep.
Got this 4* hotel for a bargain price. Huge, clean and comfortable room with balcony. Great central location. Arrived at midday and basically told to go away and come back to check- in at 2pm! Repeatedly reminded how we had to check-out and remove car from parking by 12pm "at the very latest". Spa facilities were pretty dire for a so-called 4* hotel and breakfast was disappointing.
The location of the hotel was great. Excellent value for money. Clean and great staff
very good breakfast, location impossiby tight parking garage and charge for it.
Good location, clean and comfortable room.
The hotel is well situated on the river right in downtown. Staff was helpful. The room was clean. The hotel is old, outdated and the services provided were dysfunctional (old and uncomfortable mattress, a/c noisy and difficult to control). The rooms are very small and noisy as the soundproofing is awful. Breakfast included was very limited.
Good situation near to shopping area. You can go everywhere walking or by bus. Parking in the hotel, very interesting in this area where looking for a place may be a nightmare.
It was near to accessing roads to skii areas as strolls in the city. A bit narrow to access the car park
Good location with friendly staff, helpful with request.
Proximity to town Dide not like paying extra for parking !
Their service is good. I have to go out early for trek, and they most willingly entertain my request amd prepare for an early breakfast. They also extended a little of my check out time, so that I have time to wash up after my trek.
the breakfast, the location the price was in no relation to the hotel standard. this was not a real four star hotel. the hotel staff was very unpolite and lied regarding the parking - there is parking available in town where you do not have to pay overnight!
A pleasant stay in a clean, well run hotel. Hotel close to all amenities and has secure carpark. Staff very friendly. None
the location was great and the price better when we checked in there was a used condom wrapper in the corner that was not thrown away by previous guest/cleaning service.
very friendly and helpfull staff, great location I requested a non smoking room, but was put into a very smelly smoking room. Walls of the hotel were very thin and we were able to hear every word exchanced next door. Rooms were very hot and aircondition didn't funcion properly.
Free internet access. The staff barely speak english.
The hotel has parking for the car, it has a big reception lobby and staff is nice I did not appreciate very much the room floor not having carpet and the mini bar was only replaced upon request
Central, clean and nice living room. Some staff were very poor formed. From the front desk of the hotel to the restaurant.
all staff very kind
Cleanliness, internet facility, parking, safe in room. Pillows awful. Electrical motor starting up at about 05:00 every morning followed by a continuous loud hum.
Location. Too much cigarrete smoke. Even on non smoking areas/rooms. Furniture getting old. Some personnel at the reception lacks training.
The hotel was central, very friendly staff, excellent rooms and dining room. Very enjoyable stay and would certainly use this hotel again.
Location - convenient to town centre
Very large room , reasonable price for this season. 'Great buffet' price was very expensive in relation with the meals offered .
buffee meals garage parking but a little expensive should be about 11 euros per day/night all t.v. is now digital therefore the remote controle should have a button to change the language when available. most other european hotels have this.