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It was clean and the staff were helpful. The menu was limited and the charges for the food, both in room and out, were outrageous.
The staff, Paying for Internet
The Concierge was extremely helpful, otherwise not up to the normal Hilton standard Cockroaches in the restaurant at breakfast, nasty stains on the couches in the reception area! The faux wooden flooring in the bedrooms is very noisy. No refrigerator in the room.
Proximity to the airport. Shuttle bus Strong smell of tobacco in my non smoking room. Very overpriced room!!!
A pair of bathroom slipper
Convenient location Orly Airport Helpful staff Broken heating - too hot Room generally shabby
Good romm. Good brekfeast.
Location The bedrooms are old (poorly furnished) an the bathroom is not of a 4star hotel.
Proximity to the airport and shutle bus No minibar in the room
The room was very nice and large. The breakfast buffet was very good and the proximity to Orly was a real assett as it allowed us to have a relaxing time before a long flight
Location is convenient if you need to stay close to the airport. That was within walking distance from terminal, what really was helpful due to taxi drivers strike that shut all transportation fro and to terminal. Not worth the value. The room was overheated and no way to cool it down. I couldn't sleep well waking up sweating. Staff admitted the problem but didn't even try to solve it. I general I can't really say that staff is unfriendly, but they are kind of distant? Don't really interested to help, it looks like they just don't care. Another example that they don't care about customer convenience is that You can't leave a luggage for safety between the checkout and time you need to leave for your flight.
quick check-in, big rooms, fast elevators, poor breakfest, too expensive internet
The dinner buffet and the breakfast selection are quite excellent! I did think it was quite clean and I loved my room. I wish all the hotels I stayed at were as well-maintained as here. I spent so little time here I didn't notice anything that went negatively.
a big variety of breakfast , people are friendly, helps you out if you need help, fridge was closed with key ( you have to pay for minibar ) / Tv channels was very less.
Very clean, friendly staff, all staff spoke very good english.
near the airport with free shuttle service no porters and bell boys and front desk should tell guests that they must use room key for elevator use
Just stayed in the Best Western. I was pleasantly surprised. The room was very spacious, nice and comfortable. The hotel has a shuttle which takes 7 minutes to the terminal from 5 am to 11:30 pm. The hotel is in need of some remodeling, but overall nice. The staff were friendly. I stayed before at a different hotel in the area that received a much higher rating but liked the Best Western much better. It is mostly for business. The hotel can use some remodeling, the corridors feel dark with poor lighting.
The hotel is excellent but not good for the tourists who wants to go to paris centre because it cost you big money and time to move to paris centre.
Shettle to the airport. Friendly staffs, hotel quiet, Room clean and large. The room was fairly cold when arriving, did not have time to check if the heating system was on or off, same thing with the bathroom.
proximity to airport.courteseous staff.
Room, shuttle service was excellent, staff elevators frequently out of service
Breakfast was delicious Be pulled to secure the value of the room and not taken it back only after two weeks means twice the amount
We booked this hotel because of its proximity to the airport. The shuttle bus from the hotel runs frequently (every 20 minutes) and was quick. The hotel itself was amazing for the price - exceptionally clean and modern. The staff was friendly and helpful. We were very happy with our stay at the Holiday Inn Orly.
Check in and check out was fast, the shuttle bus was on time. Don't have much to say since I stayed only for 5 hours. The shuttle bus was a bit ahead of time when we arrived in the airport and was waiting for a pick-up to the hotel, so we missed one and had to wait for another 20 minutes.
The room have near 20mt and with one double bed and one sofa. They don't have free internet, like is show in booking. The staff don't speak english only french.
Rooms are clean and comfortable The staff wasn't helpfull. My car window is broken due to theft. I asked the receptionist for tape and plastic. They told me they don't have transparent plastic. That's ok. So I asked for some tape which I can take away. Because it's was sunday and all shops are closed. She still refuse to give me that plastic tape to take away even If I pay for it!!!!!
Internet doesn' t work
The Key was delivered without the room number or any information. The bath room seems be inside of roullotte. Seems like a motel for speedy rooms. Car parking extremely expensive.
yes, a short business stay no
Most of the staff were very friendly and thoughtful.We liked the fact that the hotel was pet friendly.A perfect hotel for stop overs on a long journey.The room temperature was good, not hot and stuffy like some hotels can be. The pillows were a bit uncomfortable.
Quiet and accessible
Well located for travellers from Calais to the South of France. Quiet location The pillows were absolutely appalling - like light marshmallow - and that made it impossible to get a good night's sleep. The restaurant and bar personnel had the classic Parisian indifference to good service, which should have been trained out of them.
Room service dinner ordered 9pm took 1h40 to arrive. As some consolation, they removed any charge for this without question.
Helpfull, English speaking staff, excellent facilities, very clean No English tv channels
Friendly and helful staff, good location (5 minutes from Versailles, and I am sure in summer Golf players enjoy the stay and the swimming pool). it was very calm, children friendly and we had an excellent dinner in the hotel's restaurant (very good quality!)
Staff was very friendly and helpful.
You can walk to the famous all-france-open golf course. Some staffs are not kind. Hard to find the hotel.
Room very comfortable, clean and quiet. Didn't like the staff who were somewhat indifferent to us and other guests. Staff could do with improving on their customer skills.
the staff was very helpfull. The accomodation was ok.
Golf and tennis courts, swimming pool. Close to Versales and miniature France park. Free wi-fi. Breakfast for extra pay
Good shuttle sirvice and very very good resturant 1 min froom the hotel!
Nothing Dirty...dirty ditry. Not even worth a 1 star
I loved its quite environment and the on time shuttle bus to tha airport.
Location near Orly and excellent restaurant. Receptionist very kind.
Close to the airport. Nothing fancy but just what I needed for a decent price. They did not have a free baby cot as it appears on the reservation. They propose to rent a room with an extra bed for 10 Euros more.
The pick up service from the airport worked well. The staff were friendly and helpful. an ideal resting place at the end of a long flight.
Reasonably close to airport
The breakfast was excellent Mix up over the free transport from the airport, which didn't materialise. Public areas of the hotel were very tired and grimy (carpets stained and badly need replacing; not a very good first impression! ) But the room itself was clean and tidy.
The Hotel is very well located in respect to the Orly airport. The Hotel is friendly and efficient, the transfer to the Airport works also very well. Rooms are very clean and modernly decorated. If you need an Hotel to stay between flights for example this is an excellent choice.
Very helpful staff, very clean and spacious room and a very comfortable bed. ridiculous that parking is an additional 14 Euros per night plus internet use is very expensive. WIFI is so common these days, and provided free of charge in much more basic hotels.
It is closely located to Orly airport plus the free shuttle service provided. I am not sure if Ok for daily city trips but if you need to take a plane from Orly is great. It is an old building that has been refurbished so you notice it in some details but still OK for the money paid.
rooms had terrible petrol/plastic smell. Impossible to sleep.
Ease of access to the airport. Unusually friendly hotel staff for an airport hotel. Comfortable room. Room price is excessive, as usual at most airport hotels. But then again, you have to sleep somewhere when overnighting between flights and this was a good hotel for that.
There were no problems with our very early wake-up call, and it was a nice surprise to find they had complimentary coffee and biscuits for us as we waited for the 5:00 am shuttle to Orly Airport. The room was clean and pleasant as well.
Cleanliness of room. Not loud, but permanent noise (air condition + traffic).
difficult to get to the city
I was not there very long - but the breakfast was excellent
Stayed at the hotel for business use so internet access way one of the reasons for choosing this hotel Could have done with unlimited internet access
Good room size, Don't like the pillow as it is too flat and only one per bed should be 2 per bed. Should provide a free bus shuttle service to metro. Provide free parking.
the location is very convenient to airport....we ate dinner there and the food was very good....freee shuttle to airport water leaked onto the floor during shower
Close to the airport. Nice shuttle service. Cosy restaurant. Many rooms are without any view, which is OK if you spend one NIGHT. No Room Service available.
Hotel is closed the airport. The bed, too small.
mveryy good no
Proximity to Orly Aeroport, despite this there was no disturbance from aircraft noise. Not a great deal of character to the hotel, however it is very functional. Better map of the surrounding road system would help, this was the first time I have used Orly Aeroport and the road system is quite complicated.
Had good service from the staff. The shuttle service is very good too. The furniture in the room is very old , blankets and carpets are dirty
The position and the staff Maybe a little expensive for the given facilities
the restaurant was ok the reception staff was uncommercial people.
breakfast buffet quite poor
proximity to airport/prompt shuttle service It was difficult to get a snack...resturant next door was full of people [1 May], leaving McDonalds as our only option...tea making facilities in our room would have been most welcome.
very friendly staff, great support in all questions, very clean, very good infrastructure, the quality is higher as two stars.
Confort and location (near to the orly's aeroport)
Ease of reception and the helpfulness of staff
location , staff
Free internet, Location. Hotel is old.
The navette picked me up from the airport and delivered me back there the next morning
We stayed for 7 hours, overnight, after a long haul flight from Singapore (CDG-Air France bus to Orly). There was plenty of hot water and a clean bed. Up and out for an early onward flight. Perfect. Breakfast did not start early enough for us. We had a spare half an hour to wait for the free bus to the airport and we could have filled it with a quick hot coffee and pan au chocolate. The mis-timing was my own fault, we just missed the 6am bus, otherwise, no complaints.
free internet service, good F&B, nice room noisy (close to airport), construction work going on
We could check in after 23:00, which was not so at many hotels. The bed was the most comfortable hotel bed I have ever slept on. The staff could speak English well. Our first room smelled like smoke, even though it was a non-smoking room. However, we were able to get another room.
The choice of breakfast food was great and the facilities available in the room was ideal The choice of food for dinner was very poor and did not cater for foreign tastes and was undercooked.
Quiet environment, close to several restaurants and fast-foods. Mini-bar in my room. The rooms would need serious refurbishing. Free internet would be appreciated in the light of the room rate.
The meal was exceptional. The service very polite and welcoming and the site itself was very beautiful They could improve providing information about the abbey and its history - unless I missed anythign obvious!
The support from the management to find a solution for the fact they did not receive the reservation from you. Restaurant was also very good.
The surroundings and teh restaurant. Spa out of order, gym poor quality. No tv in room.
Beautiful hotel set in stunning grounds, with a really superb restaurant. Not cheap, but a great treat.
The awesome building and ruines in a most beautiful surrounding is realy astonishing. The rooms are very clean and rustique. I can recommend this hotel to everyone! The pro's are too astonishing to think about the (bad) con's. The service sucked. Everyone was polite, but not everybody has a good comprehension of English. The reception desk was not at all in accordance with the grandeur of the hotel. Arriving at 22u15 in the hotel: they could not give me something to eat (whatsoever), the only thing they could do, was to poorly direct me to the Mc Donalds... (this is no joke!). If you see this hotel, nobody would believe this story...
extremely impressive building
Fantastic location No TV or internet in room.
It was a short stay. We were not able to get reservations at the restaurant but the lovely hotel clerk helped us with reservations in a town near by which was wonderful. The women who was at reception when we arrived was terrifically helpful, and very sympathetic. Made us feel very welcome and well cared for.
Beautiful room, stunning location. Staff were initially unhelpful and unwelcoming. Ultimately they proved themselves excellent but were initially very surly.
nothing Staff was rude and horrible implying they knew nothing about the bookings and we came to con them , made my wife cry , after 0.5 an hour of humiliating debates ( 10 hours in the car on the hot day and through the night ) they gave us a key and never apologized . The disco near by ruined every night of our stay . No sorry or thank you ....Awful experience !!!
Good location near to the airport, and free parking. No wifi. No free internet access.
Nice friendly hotel, helpful staff. Good continenetal breakfast. Beautiful little town within walking distance with small restaurants, shops etc. About 7km into paris via metro, bus or taxi. The hotel rooms were clean and tidy, the sheets immaculate and maid service every day. Excellent value for money. A large open air disco across the road. Open Friday and Saturday nights, it didnt bother us we were too drunk to notice and it actually rocked us to sleep!
The hotel is clean and value for money.
this is an airport hotel, stay here if you have an early flight from orly the next morning. Otherwise, no reason to come here at all. Had to wait a long time for the shuttle bus from the airport and the location of the bus stop is not marked at all. Had to phone the hotel. Breakfast is another €9. All corridors are outside, you are literally a prisoner of your room.
Breakfast is rather good. And it has free shuttle to Orly every 30 minutes. The hotel is 10 minutes by car from Orly If you don't speak French it could be a problem because the staff did not speak а single word in English. So the hotel is just a place where you can sleep if you depart from Orly early in the morning.
Even though we just stay there for only one night, the impression was pretty good. Clean, functional and with free shuttle to Orly airport. If you want to catch plane on the early morning, it is smart choice.
only sleep.. nothing
very comfortable room difficult to find the reception which is situated in the restaurant in front of the hotel, prices change according to events in the region!
The standard of food in the hotel was not good
Absolutely nothing. This hotel is horrible and definitely not a 3 star. More like a 1/2 star. The hotel and the rooms were dirty. The breakfast was terrible. Living in France I expect small breakfasts, but the bread was stale and definitely not worth the money.
Good basic hotel for what I needed. I arrived late in the evening and they held the room as requested when booked. Good breakfast
The hotel took a large group - which is understandable - but they wanted to serve breakfast to other guests in a meeting room. TV did not work - I phoned reception and was ignored.
no iron or ironing board
This place was dirty and poorly decorated with whitewash like paint and sinks nearly falling off walls, leg of table in room fell off when I put my purse on it, air conditioning did not work. Was locked in to hotel when we tried to leave in am--we had already paided our bill. This did not look like a safe part of town.
was close to airport and free shuttel to airport WC was out of function and i coudn't sit on it, The breakfast was cold and i paid 8 euro for a piece of bread and cheese. It was not clean in the room and the wc.
Receptionist was very cheerful and friendly Breakfast is too expensive. An alternative budget breakfast should be offered for those leaving early for travel reasons.
Close to the airport for early flight Old furniture, matress not so clean, bathroom oldy too
It was central to our place of buisness Quality of rooms very poor. Shower broken, bed lining boards missing,
Website says free shuttle but when I arrived at the airport and waited, another shuttle driver from a better hotel told me that I had to call the hotel. The tourist office called and it took 45 minutes. I had an early flight. The hotel charged 15 euro for the free shuttle because it wasn't between 645 am and 1000 pm. Definitely not worth any savings you might get.
Next to restaraunt, night club, public transport. We couldn't use the free shuttle to get to the hotel from airport as the lady at the reception didn't understand English. Had to take a cab. Rooms were small and we could hardly open our bags.
Room clean and confortable Shuttle from airport to hotel delayed (waiting one hour)Restaurant closed arriving at the hotel
Functional but difficult to find, but this was probably my fault for not printing-off a detailed map
Possibility to enter late at night. Possibility to stay until noon and not until 11 o'clock We had some difficulties in finding the Avenu des Andes
The Food and the smokers room
Nice large double bed. The room smelled badly of cigarettes, and when we asked to move, the manager said there were no vacant rooms, although it appeared to us that quite a few were unoccupied. We found his attitude unhelpful.
The room was decently clean and the stafff was friendly. The rooms were freezing. I couldn't see my breath, but i definitely had to keep my arms under the covers. I traveled with several work colleagues and they all complained about the temperature. The room was very basic and reminded me of an army barracks room. Everything was the bare minimum. Did it have a toilet? Check, but it was the cheapest toilet available. The shower was just a drain in the floor and you bathed next to the toilet. Did it have soap and shampoo? Check, but it was an all in one dispenser on the wall. I would never stay here again.
friendly staff, good location, quiet room
The staff The room, air condiotionant, tv only in french
Quiet place, clean. however, a bit expensive
very good standard of hotel for the price difficult to find for someone on their first visit to Fresnes (I expected it to be in the town centrre, not outside of it)
The WiFi reliability and speed were both excellent! Grocery store right next door. Bus line runs right past the hotel. The location wasn't near any major attractions.
The price was good and location very convenient near the RER B line. The hotel restaurant was very good for dinner and breakfast, good value for money. The hook which holds the shower head to the wall was broken so it had to be held for the duration of a shower. I am sure they would have done something about it had I complained, but I was only there two nights and some things should be noted without having to complain (e.g. what is cleaned if such a problem goes unnoticed?). This is the only strike against an otherwise pleasant stay.
Even on the third and fourth floor there was the noise of the kitchenhood, on the third floor at the front side one could feel the floor tremble. The receptionist thought it difficult to speak English. Floorlights didn't work.In the room a light didn't function, the curtain was partly of the rail, the sheet didn't seem totally clean. The steak in the restaurant was made of minced meat and burned.
Nice and helpful staff. Correct room. Unfortunately there was a steeling from the room. But the hotel is helpful, and correct with the compensation. No more problem. Just take care of your things.
Well maintained. Tea/coffee/biscuits in room. My room was quiet.
The location from Paris No air conditioning, the bathroom was very small
clean; good breakfast; good price
The staff was friendly, the room and the bathroom were clean and nice. The price was low. The hotel might be loud in the summer if the windows must be kept open.
hotel was clean, staff were friendly, secure parking no restaurant
Value for money and proximity to the bus stop Staff couldn't speak enough english to even give me direction from the vicinity of the hotel.
The hotel is fairly close to attractions. The bed was not overly comfortable, hotel was well worth the price paid