friendliness and helpfullness
Ok isolation against street noise. Bathroom no luxury, but ok standard. Nice parking area. Approx 10 min. walk to town center. No airconditioning. Room with windows towards the street resulted in a warm night! Hard bed.
1minites de la gare. it is very convinient for the touriste by train.The room is very simple ,but enough. en plus there is bathtab, ca me plait beaucoup.
Host was very helpful and breakfast was good Noisy as near railway, which was busy all night
Friendly welcome, clean rooms, secure parking. Further than expected from the city, some noise from the railway running next to hotel.
This booking was made by me for my parents as they travelled through France and they said the staff were extremely friendly and helpful.
Convenient for access to the town centre. Breakfast could be improved.
Very clean hotel, lovely staff, and a very short walk into the town without the expensive prices. Staff were always ready to help. The closeness to the train station was great, and any noise was blocked by the double soundproofed windows.
Friendly and accommodating staff, comfortable room, off-road parking, good breakfast
The owner was very friendly. The secure parking for our motorcycle was very welcome. The hotel is a 15 minute walk across 2 bridges and an island to reach the city (we walk quite quickly)! The pillow was so hard I couldn't use it as it was like sleeping on a log.
Good city centre location. Rooms clean & comfortable Minimal continental breakfast.
Kind attention to klient The design of carpet in the stairway
very friendly and helpful front desk in the afternoon when we arrived - quiet position - very central - ideal family room - challenging car park!! but very useful
The staff was excellent in helping us during our stay. They were always available and provided us with local information and suggestions for sightseeing, restaurants, etc. The rooms were clean and comfortable, with space for luggage. The bathrooms were in excellent condition. The hotel is very conveniently located for exploring Saumur and the region. There is, of course, no elevator in the hotel, so my only suggestion is to other customers: pack light, or be prepared to haul your suitcases up several flights of stairs. Perhaps France could curb its current unemployment crisis by hiring "bell boys" for hotels such as this, who would help with carrying customers' baggage up several flights of stairs! :>)
An excellent cental location with good parking
The rooms were comfortable
The Receptionist was very helpful.
Spotlessly clean, good position & parking, excellent buffet breakfast.Good service. None
Great cental location. Most staff very helpful. Room light and clean. Carparking suits small cars. One very miserable receptionist!
Very friendly and helpful staff. Nicely decorated rooms - very clean and tidy. Quiet hotel - but in the middle of Saumur.
Nice bathroom. Comfy big room Receptionist seemed rather busy elsewhere and took a while to come over from her "house".
The owner, who's also working at reception, is exceptionately friendly and helpful. We loved the rooms inside the main building / chateau, which very very attractively decorated, comfortable and clean. What a wonderful experience to stay in the French countryside in such a lovely hotel!!
very nice room and surroundings. no.
reception very helpful. quiet, rural location
beautiful garden, nice surroundings, private terrace with chairs outside the room, nice restaurant with good food, good wines, friendly staff no
Excellent staff and welcome. Good beds. Good park with lake. Food was disappointing.
Pleasant welcome and lovely spacious room and bathroom under the roof. Attractive grounds
Good restaurant, plenty of space in he room and the grounds, swimming pool and 10 mins drive from Saumur No
Everything. The room was beautifully appointed, the restaurant is amazing, the grounds are serene no
Beautiful stately home, and even though our room (the cheapest!) wasn't in the main building, it was still gorgeously decorated and luxurious; my girlfriend fell in love with the four poster bed! The restuarant was also excellent, with a wide range of dishes for non-meat eaters - but be warned: it is closed on Monday and the nearest eaterie is some distance away. Overall a lovely experience.
Staff friendliness, price, big bathroom, comfortable bed, good soundproofing, location The room may need a bit of renovating, especially the carpet, but it was fine for the price we paid.
The location was close to the city centre and there was a free car park within 100m of the hotel. The bath in the bathroom was appreciated. The stairs were slightly awkward and it could be difficult to find the hotel without satnav.
the hotelier was very helpful and friendly. It was fairly centrally located We managed to park for free by the sea but other wise may have had to pay 10 euro to park next to the hotel
Monsieur and Madame Dalac were wonderful hosts, making us feel at home. They helped us with arrangements for visiting places and with reservations. The hotel was conveniently located to the historic center of Saumur; it was clean and charming. We would recommend Le Volney for anyone appreciating a warm welcome, lovely atmosphere, good location, and a personal touch to services.
Staff where very friendly, beautiful big hotel room, great location, good value for money. I would stay there again.
Town centre location, friendly staff, nearby free parking, good sized room.
The family style welcome at the hotel. Each guest gets a personal welcome. The shower connection on the bath!
Nice, familiary hotel, kind, helpfull services
We used this hotel for an overnight stop as we drove through France to Spain. We arrived quite late (8pm). We only saw one member of staff at the small reception - he was extremely helpful and gave us details of where we could part the car very locally for free. We had not complaints about the hotel, it suited our purpose exactly. The only small criticism was that the room was quite warm and there was no air conditioning.
Location convenient Room a little dated and the school playground next door encouraged early rising
owner friendly nothing
People were very friendly Breakfast is typical french, could be more continental
Staff were friendly and obliging, room comfortable and restaurant excellent although wine list a little expensive
The only downfall was no lift, but there was help with your bags if you needed it.
central steep stairs
Staff were charming, hotel was delightful, well appointed and has private parking near the center of town. Would happily stay here again.
Good hotel with central location. Good rooms. Good recommendations for restaurants. Noisy street so keep windows closed. minor issues with door lock on toilet
The staff were very helpful, friendly and the secure parking was a huge bonus. The hotel was very well positioned in the city centre. There was no lift available, the reception was on the first floor and our room was on the second.
The owners and staff were very helpfull and welcoming. Breakfast was fresh and included homemade chocolate cake! Hotel was easy to find and central. Private car parking.
Friendly staff, good location, comfortable and well appointed rooms.
This is a super hotel in the heart of the city. Recently renovated, the décor is tasteful and imaginative, and has been finished to a very high standard. The staff were extremely friendly and helpful. Breakfast was very good. Our room was comfortable and well thought out, and with a little balcony overlooking the street for evening entertainment! We saw the good secure parking but made use of the excellent bicycle storage facilities. Thoroughly recommended.
The staff were very welcoming and helpful. The room was very comfortable and the location was excellent. We requesting overnight parking and it was all arranged when we arrived.
Access to shops Parking was a little difficult
The Chateau was fantastic. Beautiful rooms and grounds, lovely friendly staff. Very relaxing and a short walk to a nice little town. The meals were also excellent and great value for money. Highly recommended, you must stay here!
The relaxed and friendly atmosphere
Needs money throwing at it but that said a nice experience
Beautiful house in a lovely location. The staff took a personal interest in making us welcome and looking after our needs. We were on the top floor. Access was via a very interesting staircase which might prove to be a challenge for some folk. The hotel plans to install a new access later this year so this issue will hopefully soon be resolved.
Breakfasts were excellent Not particularly
Lovely hotel, but the internet and the hotel info stated the evening meal was 35 Euro, to include 4 wines. We were charged 12 Euro each for the wine and 2 Euro for a sachet of coffee. It was great food, but we left feeling very cheated.
What a lovely little chateau. Food was excellent value - 5 courses with a different wine with each course. Staff were really friendly and helpful. Wish we could have stayed for longer. Would recommend this place to anyone.
Friendly welcoming owner. Very welcome cup of tea on arrival. Beautiful room in a fascinating chateau. Lovely well maintained grounds.Unfortunately due to illness we had to leave after only one night.
the surprise menu where you ate what he chef prepared was excellent
This chateau is absolutely marvelous! We were warmly welcomed by the owners who made our stay very pleasant and personal. The rooms are nice and spacious. I can especially recommend you the diners. There’s no need to go out for a meal since this chateau serves amazing 5-course meals. This chateau is highly recommendable for a few days of relaxing vacation!
The address given did not correspond with the satnav and so it was very difficult to find - others were phoning for instructions while we were there, obviously having the same problem.
It was a small room, but was a perfect place to crash for one night and the balcony had an amazing view of the chateau in Saumur and breakfast was included. You couldn't beat the price, that's for sure.
The low ceiling height and the access to the bunk bed
It was easy to find and, while a basic hotel, it did have everything we needed for an overnight stop. Breakfast was good value too!
easy access to room from outside Rooms a bit cramped. Could not find hotel at first. clearer directions on printout would have been better, like turn first right on entering ecoparc
Thoughtful choice of connecting rooms for us and our children. Very pleasant outside area for sitting Much improved breakfast! Insufficient tables at breakfast - and two people occupying tables meant for six, leaving smaller tables empty!
good breakfast. rather noisy but value for money.
the price no tea or coffee makinging and only one seat
Very convenient for Saumur. The morning manager was very helpfull. A credit to your company. Other guests were white van drivers who began making excesive noise from approx 4.30am
The hotel was clean and a short walk from the City Centre Bunk bed not suitable for adults - we werte two males travelling together. Overall, much to cramped. The following nights we went to Campanile!
The view from our bedroom was lovely - overlooking La loire and two of its bridges, but we already knew that from previous visits. Upon booking back in February I did ask for room 20 on the first floor. When we arrived we were put into room 26 in the annexe on the 2nd floor with 42 steps on a very winding staircase. We had this room last time and that is the reason we did not want it. The room itself, once we were in, had a lovely view of La Loire but we were very disappointed to be given number 26. Although my husband and I are pretty fit (77 and 72) the 42 steps each time up to the room were a struggle, especially carrying luggage.
The location was the best part together with the excellent restaurant, the set meal was very good indeed. The lack of a lift could be difficult for people with poor mobility. Generally we found that all breakfasts during our week's stay in France were rather expensive compared with the cost and quality of the evening meals
Pleasant family run hotel with charming staff and a good restaurant. Hotel was a little old fashioned but clean tidy and had character. No lift
Ceiling in bathroom too low - unable to stand upright 6! 2" tall.
I found the bed very uncomfortable as it was too soft and too low. This meant that it caused back ache and was difficult to get out of. There was no reception room in which to sit and wait for friends or transport.
The hotel was centrally placed for Saumur and had public (free) car parking overnight outside the door. Misinformation about a non existent exhibition the next morning which meant that I had to move my car on the evening of arrival rather than leave it outside the hotel to a slightly further away car park. Also, bedding from the previous occupants was left lying in one of the chests of drawers in the room and had not been removed after cleaning that morning.
breakfast was good but very short on staff -- we had to ask every morning for more sugar --- we werent the only ones . T he location is excellent --- bistro appeared also to be very good felt that the brochure over glamourised the picture of bedrooms --- our " double " bedroom was only in fact a four foot bed . there was no shade on the bedside lamp and the lighting was very poor
Execellent Restuarant food outstanding. No Hotel Parking but not a problem
The location by the riverbank and centre and in the shadow of the Chateau was impressive and easy access to the train station 1.7 km walk just across the bridges. Also that the hotel had a restaurant and bar Lack of wardrobe or clothes hanging facilities
Would like more storage, coat hooks, ledge in bathroom
The ease of check in and check out Sattelite tv ? there were 3 channels
Hotel setting and staff were both excellent, also well positioned for restaurants etc. Rooms was a bit scruffy and could do with fresh lisk of paint, coffee at breakfast was terrible
Comfortable hotel in an historic old building. Bit more expensve than I expected
Friendly, helpful staff combined with a truly excellent historic location with views of both the chateau and the Loire; very convenient for walking to the centre of Saumur. Overall, nothing to note.
The helpfulness and friendliness of the staff. The noisy American party and the way they took over the peace of the courtyard
Position; views. Small but comfortable room. Pleasant, accommodating and helpful staff.
We enjoyed the view from our room, 212. We appreciated the quiet for sleeping. There were three things that made us uncomfortable in the room. There was no real hot water for showering. The TV was difficult to operate. The lighting beside the bed was inadiquate. The lighting should be over the bed for reading purposes.
Great Service, Restaurant across the courtyard was excellent too.
Sitting on the patio enjoying the view of the castle while drinking a glass of wine and eating Brie cheese. great atmosphere
I had stayed at this hotel before and liked it very much. I love the architectural style of the building which is very elegant. Excellent location. Helpful friendly staff. I had booked a double "Prestige Room" for single occupancy but I later requested a twin bedded room, when a friend decided to join me on my trip. Whilst the twin bedded room was perfectly comfortable, I would not have described it as "Prestige".
Good wi fi connection
big room, big bathroom, all new furniture, cleanliness
We enjoyed the peacefulness of the hotel, the lovely breakfasts and the helpfulness of the staff. The room was very clean and had a pleasant view of the gardens. Good literature provided for excursions. Too far from the town to walk and not really in a location convenient for country walks. Still a good base for exploring the area.
It was clean, functional and good value for money. We are used to having tea/coffee facilities in our room; these were not available.
swimming pool and grounds lack of tea making facilities
Location for transit stay Room outlook not the best
Good car parking. Good choice of food in the restaurant and at breakfast
Good value, efficient service, friendly staff. Please give the name of the road in which the hotel entrance is located - it is not on Avenue Gallieni. Better directions are needed,
Good location near the main roads and good choice at the restaurant.
Ease of booking. God welcome and helpful Rather utilitarian
Very good restaurant, good value Window broken and not secure. Location alongside motorway, although fortunately our room was not on that side. Very difficult to find, Multimap location not clear and address misleading.
It was simple, confortable perfect for what we wanted the tv was fusy
Very comfortable bed, useful transit location for us The Hotel was hard to find in the last mile, we came off the motorway and found a vague sign in 'French only' with the name of the hotel, the address offered online was useless for our Satnav so drove around the area and over the motorway a few times before finally figuring out how to get to the place!
This hotel is very central, charming in details that makes your stay not only most comfortable but memorable to return to. The staff, excellent.
Beautiful Bijou hotel in the heart of a beautiful city.
Central to Saumur. Extremely helpful staff
Very good location within walking distance of shops and restaurants. Friendly helpful staff
This is a truly lovely hotel right in the heart of Saumur. The staff were friendly and helpful, and the hotel was beautifully decorated, well maintained and spotlessly clean. We thought this a perfect find and will be returning.
Helpful staff, location, beautiful building... No
This is a tastefully decorated, charming hotel in the historic centre of Saumur. The proprietor was very friendly and helpful, and the breakfasts were memorable!
The rooms were elegant and the service was on a personal level, very welcoming. The breakfast served was absolutely fantastic.
Beautifully refurbished building. Perfect location for access to explore Loire and Saumur. Parking! Host could not have been more helpful.
Room cleanliness & comfor. It's a lovely, romantic hotel in an ideal location
The chef employed by Le Dagobert must be world class, The food was beautifully presented and of superb quality - Excellent! Nothing of note
The friendliness of the staff especially la Madame of the Hotel who made us so welcome and could not have done anymore to make our stay such a pleasure. The chef who provided us with delicious and attractive meals. First class we intend to go back.
The bed was comfortable. We booked because it was supposed to have a good restaurant, but upon arrival we were told that the restaurant was closed on Sunday and were given no useful help in finding an alternative. It was too far to walk to town and, having driven there, we found that most restaurants were closed.
The staff were very considerate when I got sick and needed some quiet recuperation time. The hotel chef/manager went out of his way to make the 4 of us feel very welcome, even during the daytime when we needed a quietspot outside to eat our lunch.Free parking onsite. It was a bit out of the way so you needed a car to see the sights and go downtown.
Hotel location We initialy ask for 2nd floor room- not given no maps of saumur in the hotel except on the wall we ate continantal breakfast and were charged for a buffet one
A very comfortable room and very friendly helpful staff The restaurant was very good value for money and excellent food no
Friendly staff and good value for money
Comfortable for a three night stay and very convenient to explore the Loire district. Excellent helpful staff and great restaurant convenient for dinner.
The friendlyness of the staff
helpful and friendly staff no
Restaurant was good and owners were very helpful
Rooms very clean and staff really helpful Can't say we disliked anything
Relaxed atmosphere, helpful staff, wonderful view from our room
Location, Room, Staff Internet was not available during our stay. Only 10 TV channels available.
Situation, friendliness of the hotel, cleanliness. We were very pleased with the hotel.
proimity to centre of town restaurant staff not very friendly , looked down on
Very good breakfast. Night clerk was very helpful as we arrived very, very late and she helped us enter the garage, find a parking spot, get our stuff into the elevator and get into the room. Wish I knew her name. Found the name of the hotel confusing, it is the Mercure on the signage and staff told us it was changed a couple of years ago--we missed it the first time because we didn't see the secondary name on the sign--we were looking for the Loire Hotel.
The Hotel was in a great location with great views of the Chateau and it is on the bansks of the Loire and within walking distance to lots of great restaurants. The bar closes at 11.00pm even on a Saturday night which is not much help when you hope to return after eating out with friends and having a nightcap together before retiring for the night.
The location for the view over the river and chateau was excellent. Only a very short walk to the shops and market. Good value.
The hotel was very comfortable with good facilities, It was in a perfect position overlooking the river and chateau.