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The staff was extremely helpful. We had some issues with a rental car and needed to contact a tow truck and a taxi, but we spoke very little French. The hotel desk attendant was critical in helping us communicate with the tow truck driver and ordered the taxi for us. The breakfast was very good, the room was pretty spacious & clean, and the outdoor seating area was a nice feature.
Staff were very helpful and friendly.
helpful, friendly and comfortable hotel with good facilities
Good for location relatively close to Pau airport and late check in.
Convenient location for Lescar. Hassle to move room reservation one day on.
Very close to shopping within walking distance Pool should be heated by mid may
All staff speak good english and are very helpful. Rooms are of a decent standard and are well equipped. Breakfast not included in the room rate and was expensive considering that it was only a continental style offering.
easy access from airport, good breakfast - nice outdoor terrace no
Good location,Parking, comfortable hotel.
The staff, the decor. Restaurant closed at the week-end, the location in the centre was almost impossible to get into. It took 1 hour to find our way through the maze of road works and bizarre traffic arrangements. We felt the price should have reflected the current difficulty. I would not stay again until the centre of the town is completed.
Excellent reception staff.
Room was very nice. Free parking.
no worries at all; good performance of the hotel crew i missed a bar to meet my colleages and friends; the lounge was not big enough
central location and free hotel parking. large spacious rooms. rooms where large, clean and comfortable but the decor was a bit shabby
Very good location in the heart of the city, close to shops, restaurants, sights. Helpful staff. Good breakfast. Big room with good organized storage and facilities. Once it was a fashionable hotel but now all furniture and facilities are very old and dusty. Dirty bathroom.
We enjoyed our stay at the hotel as it is in a fantastic location. All of Pau is easily walkable the hotel is a stunning building and has lovely original french decor in the public area's. We read it was a little in need of upgrading but we fould it perfect, the slighly faded carpets and furniture only added to the ambience of the place. Our room and bathroom were spacious and recently refurbed and the bed was really comfortable. We would definitely reccommend a stay here. Can't comment on the food as we didn't eat in the hotel.
It is very convenient for the centre of the lovely city of Pau. The staff were very pleasant and helpful. Based on these two points we would recommend it. The room decor is badly in need of refreshment, and not as we would expect from that standard of hotel, especially compared with our expections of the Best Western chain. There was no air conditioning in the room, indeed the room overlooked the airconditioning outlets from other areas which rather added insult to injury!
Yes, 2 things; 1) the fact that there were cockroaches in the room, 2)the hotel is in serious need of a refurbishment.
The location of the hotel was excellent for sightseeing in Pau. The hotel staff were friendly and helpful. Sadly, when the temperature was in the 30s there was no air conditioning in the rooms. Almost impossible to sleep!
Walking distance to Conference Center and shopping arcade. adding iron & iron board in certain type of room will be useful.
Just across the road from the bus stop to Total; 5 minute walk to centre of town
near the Town centre
Clean and comfortable. Had three small children with us and they were able to accommodate us in bedroom for four.
Friendly staff, easy parking and quiet considering it's centre of ville location.
The staf were very helpful. The car parking is very secure. In the centre of the city this is very important.
Clean bathroom, two sinks, bathtub, big bed Paper cups in the room for coffee in the morning
Adequate for a stopover, but a soulless mid-century modernist design lacks any atmosphere or personality. In a bland neighborhood not far from the city center. Staff, compared to other hotels we stayed at during our ten day trip to southwest France, perfunctory & indifferent.
This is a clean basic hotel. We enjoyed the free parking on site, the free wireless internet, the hair dryer and the AC. The receptionist spoke English and Spanish and recommended restaurants.. There was no English language TV. 'Satellite TV" is apparently no longer code for CNN/Sky. The bed was too firm, not a big issue.
We had a marvellous stay at the hotel, it was so close to the Jeu de Paume where I played tennis on Sunday with new friends (including M. Paul Murat, a very considerate host), the facilities at the Parc Beaumont are beautifully appointed, and the meal we had in the restaurant on Saturday evening was the best meal we enjoyed during our two week stay in the south-west of France. The upgrade from a town view to park view was very much appreciated, and particularly as I could see the old jeu de paume building from the balcony!
Nice room, friendly staff, avoid the restaurant, even for breakfast !
Very nice staff. Excellent facilities. Gorgeous room. Lack of gym
The room....the facilities....the hotel hospitality No
Apart from the excellent facilities, I was particularly impressed with the professionalism and friendliness of the staff.
Cleanliness, space, view, quitness, service. Matress a little bit hard. Try "matress toppers" for extra comfort (like all sofitel hotels!)
Beautiful hotel in a pleasant city location. Probably the most comfortable hotel bed we have slept in. Very expensive and empty, we never saw another guest the whole time we were there!
Conducted several business meetings, had a tuor of the town and visted the race track and had lunch. Not very clear instruction in the room about internet connection.
The rooms were very clean and airy. The staff were friendly and attentive. I didn't feel that the standard of the restaurant was up to par.
modern clean style yet sensitive to the environment - knowledgeable and friendly staff - excellent cuisine in a relaxing atmosphere no, about as perfect as it could be
Clean and nicely designed, The bath was a bit narrow( and I am slim)
Historic building in excellent condition. Room and bathroom very confortable. Lovely decor, beautiful salons and the added value of the spa.Lovely garden
Quality of room and facilities- great location
We only stayed one night one our way to friends in Spain. We thoughtthe hotel was well appointed and the gardens lovely.We would certainly stay again on our way at another time. We were extremely disappointed in the food. The Dining room and theprice charged for the food served did not match up to expectations. Although good quality products were used the presentation and care left a lot to be desired. We would still stay at the hotel but not eat in the Restaurant again unless they have a change of chef.
Good location. Quiet and relaxing.
The staff at the hotel were outstanding, the food at the resturant was very good, the breakfast was very good. The hotel is within walking distance of down town.
SERVICES E COMFORT
A beutiful hotel in a quiet setting yet still convenient for the centre of Pau. The staff were very helpful and the room was generous and comfortable.
the hotel was a beautiful building The staff were friendly, but although the bar was open it was sometimes to find any one to serve you
No frills, good value, very clean all that your family would need for a short term stop over. Very nice continental breakfast. Not a complaint but it would of been convient to be able to eat in the evening
description of time from town centre by car , not walking and no real public transport nearby
Value for money Close to motorways Excellent breakfast
Clean, basic accommodation A little away from any food facilities etc
Excellent staff. Very friendly and helpful at all times. Food very good. Too too far from Pau to walk if you have no private transport as public buses do not run after 7pm or Sunday'S. Only transport to and from airport is by taxi - very expensive.
although very basic and sparse the room was adequate,with air con and flat screen tv.The hotel offered a dinner menu which although a little more expensive than we were prepared to pay at around 16 euros,looked to be quite good food and it had fairly nice dining area catering both for couples and single travellers the location was a bit out of town with few outside facilities.the rooms were very basic
Car parking, free wi-fi, easy access to rooms Thought the meals & drink very overpriced. The breakfast at 5euros 70 cents was far to much.
found this hotel easy to find, the staff were very frendly and helpfull we have stayed there twice and intend to stay again on our next trip through to Spain found it a shame the restaurant wasn't open at weekends
The warmth of the welcome from the hotel owner's daughter and son-in-law. Excellent breakfast.Cleanliness. Poor sound insulation of rooms. We were glad there were no newly weds in the next room!
its location and friendly staff I was in room 35 .Very little natural light. Could not take a shower as all the water would end up on the floor. No curtains on the window of the bathroom . Not enough towels. The quality of the pillows is poor as well as the sheets. No smoking room available.
The pleasant helpful staff - the spaciousness of the room and bathroom, the proximity to the castle. The cleanliness.
good sized rooms, clean, central location, close to chateau, restaurants etc, free pool table!
The staff were very friendly and helpful, and the quality of the room and the breakfast was good. We liked the traditional atmosphere and the personal approach of the staff. The air conditioning was not very good, as it was a very noisy free-standing unit.
Bedroom decor was a little strange.
The hotel was convenient to the Station and some of the other wonderful scenery. We found the breakfast was excelent. The staff was wonderful.
excellent location for exploring pau and for restaurants shops etc
Location - convenient for town centre. Poor quality furnishings - looked like stuff thrown out of someone's home. Very poor breakfast. Parking difficult with limited close to hotel.
The location was great, the room was spacious and nice with a huge bathroom. Free Wi-Fi was useful. Have not used the restaurant so cannot comment on it.
Location close to town centre and private parking.
It is an easy walk to "pau" centre. Had to ring the bell several times before someone came to check us in.bed was uncomfortable,shower cubicle was old and very stained with mould.
The room was lovely, big windows and very comfy bed! large tv, clean bathroom...very nice! and it has a lift which was ideal!
We were only passing through on our way from Spain to UK. Managed to see the Gothic Cathedral, havde a meal nearby & walk around the City - very pretty & lots to see, hence we will return on our way back home!
Comfortable, friendly, centrally located hotel of character with attractive rooms and parking space.
Self service check-in for late arrivals
Great staff. Quiet location. Bathroom very cramped. Needs smaller sink, corner shower would allow more room than the bathtub with shower fitting.
Extremely clean. Quiet. Very helpful, friendly and pleasant staff. Excellent value for money.
I arrived late and as the reception closes at 11pm the staff member had written a long note to me and placed it on the office door with very clear instructions on how to self-checkin, once in my room I found that they had printed a copy of my receipt and placed it there incase I had to continue on my journey before the office opened! Amazing, someone was thinking of everything! Thankyou!
Little bit far from central (by bus about 10 min.) but room was clean and staff were friendly and nice. Breakfast buffet was also nice. There is big supermarket in front of the hotel, was very helpful.
Very friendly and helpful staff, good choice at buffet breakfast, larger than average room for a budget hotel The bed was a bit hard and we only had one very tiny/thin pillow each - I know this is normal for France, but it isn't normal for me and in most places there are spare pillows tucked away in wardrobles etc.
basic but comfortable. staff friendly & helpful. excellant mexican restaurant next door.
Friendly, helpful staff. The nearby Tex-Mex restaurant is good. A good budget hotel. Location is quiet but nothing, except the nearby restaurant, within walking distance.
Nice room, good price
The cleanliness of the room wasn't the best and the smell of smoke was very intense.
The man on reception was an excellent ambassador for the hotel. He was very friendly & helpful. We stayed at Le Bourbon on one of the warmest days of the summer and the aircon failed. The receptionist offered to move us but we stuck with our room as we were only staying one night. I wish we hadn't as, apart from being hot due to the aircon problem, our room overlooked the square which was noisy with revellers until 4 in the morning.
Nothing. Hotel was no better than a cheap motel.Lino floors in the hallways.Stairway carpets were stained with god knows what.The lobby(if that's what you call it)smelled of old stale food.Disregard the hotel pictures.Just awfull.Do not stay at this hotel.
A clean, cheap option well located in the centre of Pau Nothing special!
Great location, very central for shops and sightseeing. Room smallish but comfortable. Would be good to provide exta tv channels and a kettle. Bathroom was definitely small, and shower fitting needed fixing.
manager was excellent - spoke english which was very helpful for us. we had a room with a great view out over the square.