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The Food was fantastic They know how to cook there steak you ask for rare and you get what you ask for. there are lots of treatments on offer but you need to book them as soon as you arrive to get a space. The rooms are a little disapointing as there in the extended part of the building. you first arrive and the hotel is old you expect the rooms to have beams in the ceiling and to be unlevel flooring. but was in the extention so the rooms are all new, but still very nice size of rooms.
Clean comfortable room with decent facilities. Bathroom was well appointed. The room was quiet and the air conditioning worked well. The sloping top to the basin in the bathroom was disconcerting! We were served a glass of wine that was off and had to be changed
The hotel is lovely; very clean, well maintained etc and the staff are friendly and very professional. During our weekend stay there were four weddings at the hotel and we felt we were treated slightly second rate as we were not wedding guests - it seemed that the weddings dominated the hotel. We did not sleep at all well both nights due to wedding guests sitting outside the bar into the early hours (4am) and chatting outside our bedroom window, which we felt could have been managed better by the hotel management. We also felt that the swimming pool was not particularly useful to hotel guests; when we tried to use it there was only one swimming lane available due to lessons in the other lanes and there were so many people in the swimming lane that it was not a particularly great experience.
Stayed while attending the Duxford flying legends display, location was very good for travelling. Could do with a cash machine, I had to drive to town centre for cash
This was a business stay as were just about all the others in there. The downside and most dissapointing was the restaurant , which has bee excellent was only offering a mediorce Table de hote memnu. very poor for this class of hotel.
Friendly reception and pleasant service at mealtime Small room, not very spacious and heating difficult to adjust
New great quality hotel in an impressive old manor house. Highly recommended. It was difficult to find due to the lack of signals.
The Grounds were beautiful to sit out and look at One member of staff when we arrived was not very pleasant.
It was a short stay but would use it to " venture " out to surrounding site visits , ie Cambridge etc Satisfied with all of the facilities
It was in a tranquil but convenient location and the staff were extrememly helpful and pleasant. I think the hotel has been overdeveloped and has lost the character of the original old hall.
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Ran out of things at breakfast time
the attention given by check-in staff and the comfort of the rooms,good food none
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
Location location location Nothing bad
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Excellent location by the airport, nice and professional personnel, professional services, clean
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
perfect location for very early flight next morning
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Nothing The room was very small The shower was very small Nothing was good about this place
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
the bed was really comfortable none
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
Hotel staff very friendly, room very clean and comfortable
chack in took too long
Lovely room, excellent value for money
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
Nicely decorated reception area and room. The location isn't great for central Luton.
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
For a stately home it had a homely atmosphere.
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
Please write at least 15 words
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
comfortable - friendly staff
checking out reception staff not aware of my booking, no iron/ironing board available
i had to be transferred to a new room because of a very strange smell !
Express by Holiday Inn always have large well rooms with good bath/shower rooms Breakfast coffee was poor for price of hotel. The arrangements for collecting breakfast were crowded and cramped. The hotel parking was in fact in a supermarket car park and had to be vacated at 10am
I stayed in room 403; however, there was noise from an air handling unit/compressor on the roof above my room which was not acceptable.
The window in our smoking room couldn´t be opened
Bar open late and friendly staff No shower gel ,reception could not supply an iron and iorning board so made us very late for party,breakfast was very limited with no cutlery only small plates , slow toasters and dirty micro wave
I like the service which was provided was very good. Just the general hotel was the best of my stay there was not anythink i disalike about the hotel
The Hotel and room was sufficient for my needs as a visitor to Stevenage for business purposes Did not have onsite parking but it's not really an issue as a local car park was 100m away
The hotel was simply brilliant. The staff was friendly, the breakfast was good and the rooms were very clean. We had a magnificent stay.
The staff were helpful, the location was very attractive, the room was excellent except for heating, and the food was good both for Dinner and breakfast. The central heating did not work well and we had to have two electric heaters.
The Hotel has avery clam & peaceful ambience and the food is excellent. Very helpful staff from reception to waiting. There are none.
Beautiful hotel and attentive staff. Did not get the opportunity to try the restaurant this time but we will be back and will try it next time. Although all of the confirmation details on the booking e-mail were for the correct date, when we arrived the hotel system indicated that we should have been there the previous night. The hotel resolved the issue, luckily they were not full.
Efforts by staff to correct glitches which occurred with my room.... the central heating, the telephone, the missing blinds in the shower room The cold. Coming from HK where it is warm compared to the UK I did suffer.However Offley place and staff are unable to control the climate
Excellent room, spacious and beautifully furnished. Did not take evening meal but breakfast very good.
It was the most excellent hotel I've visited in all my life. It has a frindly staff and helpful,every thing was arengment. I felt as if I'm not in hotel, I felt I'm in historical palace. So, I'm coming to stay in this hotel soon. To be honest, I like everything.
Spacious rooms, calm quiet location. Excellent staff, excellent restaurant. No leaflets about local attractions
The staff were incredibly polite but not too formal, really friendly and nothing was too much trouble. The room was large and airy and the grounds beautiful. I didn't mind but perhaps it could do with a lift?
Beautiful rooms and great staff. When we complained about the noise in our room they moved us straight away. Can be very noisy in certain rooms if there is a wedding taking place
i cannot pick anything in particular. the stay was good
Efficient hotel - clean and comfortable with reasonable breakfast - staff were friendly and the location convenient.Would use it again if in the area
Good quality hotel with a very good resturant and helpful staff Some room rates do not include breakfast
Easy access from Motorway, pleasant surroundings Unable to control temperature in room, heating either on or off. Breakfast staff not very attentive. No female sanitary products in Ladies toilets.
The friendly staff whom all went out of their way to see that I had a good stay at their hotel. Also, having the Xbox 360 with Toy Story 3 programmed in it, in the lobby was an excellent idea as it kept my 6 year old son occupied while I entertained guests in the adjecent lounge. Nice touch! I usually choose hotels that have fitness facilities. However, there was a pool there but I was a little dissappointed to find it closed forthe season. This however was not the fault of the hotel as it is an outdoor pool and thus can only be opened seasonally.
breakfast need more parking space
Staff actually smiled & helpfull breakfast choice could have been better.
Exceptionally clean, just been renovated to high standard, lots of extras in terms of toilet,ies and huge large room ; very good value for money loved the plasma tv children in longue and just by bar ,they were very loud, so went off to our room
Room was clean Toilet bowl was in need of discaling.
Good value, well positioned for getting around. Comfy beds, great shower.
Comfortable room. Lack of on-site parking, you have to use the public car park across the road.
Very helpful female cleaning operative Paying for parking for nights there.Hotel allowing escort ladies into premises
Nice clean new hotel Didn't like disabled bathroom - no bath! Also, lighting in bedroom was awful - does anyone try putting make-up on when designing these things?
No on parking facilities
The staff were helpful, and the room was very clean and well-equipped. It was convenient for my business meeting. Lack of sufficient on-site parking. Having to pay extra for Wi-Fi.
Comfortable clean rooms
Pleasant room Food was bland and lacking in quality and imgination - and is real issue in choosing whether to use this hotel again
New hotel - so room was clean, equipment was modern and worked well. New hotel - no adequate payment facilities, lift broke down (we were on the fourth floor), not all of the menu was available.
Engaged staff. Very little on-site parking.
Excellent atmosphere :) Very quiet. Overall, excellent price for a quaint pub in Luton! Mattress was a little springy..:)
we had free food as the meal took so long to cook. The food was tasty.the landlord was kind enough to collect us when we could not find the location. The barmaid/waitress was friendly The bed was terrible we could feel the springs through the sheets. I could hear the man next door snoring. The room has no way to get fresh into it.I know you get what you pay for but this was not good place to get a restful night before an early flight, I was exhausted the next day.
Staff were lovely, very friendly . Rooms clean Rooms too small - bedding - old lumpy duvet needs replacing Bathroom - tiny - shower head broken
Friendly staff, clean room,everything as it should be Cold room, acsses bad with luggage, no smocking
Absolutely nothing The room was dirty and tiny the bed was very uncomfortable if this was the last hotel on earth I would go camping without a tent in november.this hotel is the worst I have stayed in avoid it like the plague.
Value for money evening meal. Cheap. Blocked shower with 'gunge' coming up from the waste pipe. Blocked toilet. Bad smell. ONe light fitting removed and bare wires hanging down. Basic breakfast served in room with no tables or trays to eat from - had to perch on end of bed.
Proximiy to Luton airport. The room was far too cramped to fit 3 adults. They had run out of food to give the same sized continental breakfast for each guest.
Staff were very nice Shower was faulty and to small so flooded the bathroom
The bar. Room wasn't clean. Breakfast consusted of cornflakes in the room and UHT milk. Mattress was uncomfortable. Walls paper thin, kept awake by snoring and phone calls next door.
I would just like to thank you for the hospitality shown to me and my colleagues on our stay at yuor hotel last week, I would definitely recommend you too any persons who are asking for a top class hotel within the luton area, all meals were of an above average and really enjoyed by all and accommodation is of a high standered, No bad experiences
Warm welcome, clearly family run. Lots of personal touches. Clean, comfortable & nicely located
The rooms were spotless fresh towels everyday and the kitchenett was just what i needed. everything was perfect i have no complaints
The Staff were very welcoming as always. Room clean and fresh Nothing
Well appointed quiet rooms with very comfortable beds. Good attention to detail in rooms and individually themed, e.g. Japanese, nautical. Friendly reception and generous amount of parking. Apart from being able to request continental breakfast in room there is no catering but you do have a mini kitchen. Didn't bother us at all, as we much prefer to get our own food and there is a huge Sainsburys just 1/2 mile northwards. Nothing. It was a perfect guesthouse.
Very clean and modern and the man on the desk was very friendly, good value for money
The room was better than expected. Nice, clean and perfectly equipped. Good bed, The lady of the house had stayed at the reception until my late arrival and was helpfull with any questions. I would have liked breakfast, but at least there was a kettle, there were teabags and coffee available.
i work away from home so all i wanted was a clean tidy room. no
Convenient and easy to find - very friendly welcome and everything explained to us. Spotlessly clean and newly decorated. Excellent in every way - only thing I would say would be to change the towels in the bathrooms to ones of better quality as they were thin and cheap and let the room down.
No one on reception twice I needed some info and could not find anyone. Shower was only running cold water in fact there was no hot water at all, no telephone in room or alarm clock tv didnt work.
Very reasonable cost, both for accommodation and evening meal
The staff were friendly and helpful, and the room was lovely and clean
The staffs are so kind.There were a dresser and bath tub in the room.I could do internet.I could have a comfortable 3days. It took about 20 minutes or more to the Hitchin Station by walk. I think that was one problem. But when I took a city taxi from Hitchin St to this hotel, it takes just ￡3.So it's not so serious problem.I like this hotel.
Very comfortable with friendly staff Not really
It was close to where my friend lives in Hitchin. Breakfast was lovely and staff very pleasant. Overall good room, although very, very hot!
It was a convenient place to stay for my partners mums 60th birthday dinner. I used to live in Stevenage so already knew the area and Hotel before our stay. I thoroughly pleasant Hotel with a lovely room and excellent service from the staff.
The Hotel it's self could do with updating throughout, the cleaning staff could also do with re-training as a bottle of bleech was left in my room but at least that did mean they where cleaning it, however the bed wasn't made nor was my room hoovered in the 3 nights i was there
Secure car parking Milk was out of date in the room. Needed to ask for more tea bags and milk as they were not replenished. Shaving light in bathroom was not working. Although sheets were clean the bed bases were friendly (rolled into the middle) Most disturbing was the fact that a call was put throught to our room 24 instead of 14. It was 02:30 and getting back to sleep was a problem with no apology from the hotel until we mentioned it when asked to pay for a coffee.
good friendly hotel, excellent breakfast
convienent to town centre,friently helpful staff rooms clean and comfortable.. Bar closed early.Didnt have food all day but this wasnt a problem for us as we were out and about.It was 2 star and good for that.