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location and friendly and helpful staff combined with everything needed under the one roof.spotlessly clean making our stay very comfortable and relaxing Nitpicking I know but room 315 had a hairline crack in the sink, toilet paper was very budget and behind the TV was quite grubby obviously through rough movement /carelessness when moving the TV.Perhaps an upgrade to more slimline TVs would compliment the modern look of the rooms.Not really blown away by the industrial view out of the window.I hasten to add none of the above in any way ruined our stay there but It would have been 100% considering these tiny matters.I would definately use again and could also recommend to others.
I was there for 3 days as my daughter was dancing in a Feis, it was all very rushed and I didnt have an awful lot of time to spend in the Hotel, I was happy with everything and would go back and would have no problem recomending your hotel. I slipped getting into the shower as there was no bath mat. I have a bruised knee and pulled muscle in my right shoulder. I know this was my own fault and I did think getting in that it was very slippy.
Hotel easy to locate by car, Excellent breakfast, good al a carte menu, reasonable bar food. Good leisure centre Overbearing heat in hotel corridors - poor/no air conditioning. No Cover/ awning in smokers area. Ventiation in bathroom not working, Shower spray unit holder broken
Hotel staff were friendly and professional. Food was excellent and competitively priced.
The restaurant was very child friendly and the staff were friendly
Location was perfect for my visit to Letterkenny. I have been in your Hotel twice in the last two months and I have enjoyed my stay.
A modern Hotel in the right location No
Facilities and toileteries in room. Comfortable. Lack of reception staff
All of the staff were pleasant and very professional. The hotel was at full capacity but that did not in any way effect their level of service. Food in the Oakk Bar Grill and breakfast each morning was delicious.
Swimming pool facilities, wide and varied breakfast choice Some bathroom fittings needed repaired
The situation and accesssibility to the beaches etc.Both restaurant and bar snacks were good and very good value.
In Centre of Town Key cards faulty
Very expensive drinks as everywhere in Ireland.
staff are pleasant and helpful food was exelent and inexpensive.
The breakfast was lovely! Our room was freezing when we arrived and we had to be changed to another one
The welcome was warm. We arrived at 10.30am, and although the official check-in time is 3pm, we were given a room straight away. The room was very comfortable. A little disappointed with the breakfast arrangements. There was no person to welcome and advise the procedure. After helping ourselves to fruit juice / cereal, we went to the hot food counter, where the tureens were behind glass, so you could not serve yourself. There was no-one there serving, though admittedly someone arrived very quickly afterwards. We were asked what we wanted, and served, and it was only then that we were asked if we wanted tea or coffee, which arrived at the table later. Toast was a do-it-yourself affair - it took a while for the bread to go through the machine - not too bad for us as there were not many at breakfast, but would maybe cause problems if the restaurant was full.
The ambiance and its central location
Central of town The room
staff very pleasant and helpfull
The bed was comfortable. It was standard and we where expecting more from it.
city centre location toilet out of order throughout stay
handy town center lift out of order
locality no extractor fan in bathroom
friendly staff and value. We stayed at the Rosapenny hotel the following night and they charged us €180! VERY average. Well Done!
staff were friendly, location was good
Closeness to good restaurants. Noise from other guests till 3:00 am , starting again at 8:00 am. Phone call to night manager failed to resolve.
TV Remote control didn't work :-)
The location was ideal right on the main street in town Lift was broken down and I was on the third floor
Location is excellent at the very heart of the town.
its convenient location No
I found the free internet a welcomed surprise, as many hotels charge for usage by the minute/hour. The staff were especially friendly and helpful and the food (breakfast and bar) was of a good standard. The 'secure car park' towards the back of the building didn't seem too secure. There may have been cctv but I'm not sure. The fact that it was free was a plus, but perhaps guests would be inclined to accept a small fee if it guaranteed the protection of their vehicles.
Staff were excellent. Very enjoyable stay. Lovely hotel.
Nice rooms.Good location for access and a base for reaching surrounding county. Did not dine due to other commitments,but seemed to be lacking ambience.Breakfast seemed expensive.
The bathroom No comfortable seating in the Bar to when watching sport on TV
The location was handy to the town centre but not to close that you could hear the noise at night.
We had a lovely time at the Station House the staff where very Friendly
Free internet connection,nice clean room The light went off a few times,although key card was in the right slot
The room was beautiful, the price was reasonable and the hotel and facilities were clean. The shower didn't drain properly and soaked the bathroom floor.
Modern, Clean and its accesability to the rest of the town Alarms going off in the middle of the night. My mother, Aunt etc were staying aswell and counldnt get bck to sleep as alarm had woken them (and it as ongoing) they were very unhappy in the morning
the hotel in general was great all over