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The room,Service,The Staff,Luxury,
In my type of work, I travel a lot, and have stayed in many different hotel chains. The main thing for us was the very clean and well kept room which was furnished to a high standard, we also had a great view of the Victoria dock. The health spa and gym facilities are excellent. I will certainly recommend this hotel to my friends and if I return to Dundee in the future, I will choose to stay in this hotel.
The room was immaculate with wonderful views over the city. Staff are exceptionally helpful and pleasant. Excellent meal in restaurant. Spa easy to access and good surroundings.
Its very central and a lovely location on the quay in Dundee. Hotel is quite modern rooms are clean and well appointed. Bed was a bit soft, bits of the hotel such as corridors are a bit tired round the edges.
kindness of personel, view from room (317) and overall look and spirit of the Hotel. Cleanliness of bathroom (black spots in corners of the shower) + state of the painting on the walls and closet doors in the entrance of the room. Rooms could also use a minibar.
The bedrooms are spacious
Best value for money on our recent trip
Lovely hotel, rooms very chic, comfortable and stylish. Excellent Facilities, great view over quay, and nice central location, highly recommend this hotel to everyone.
staff were very helpful and the hotel was great value and use of leisure facilities was great nothing
Food and atmosphere. Location was good too. Round pin plugs meant I could not charge my phone
Lovely views of the North Sea and presumably great golf courses. My suite was quite large and pretty comfortable Mostly disliked the atrium which by its design and its decor made it feel like a second tier convention hotel. Compared to its closest competitor in town, the Old Course, the Fairmont was decidedly lacking in style and distinction. The common rooms (restaurants, bars,...) have no character or luxurious feeling to them.
Staff very accommodating
The valet car parking was excellent with very friendly staff The spa was hugely disappointing for a luxury hotel and the dining room lacks any atmosphere.
Hotel facilities are excellent and staff were very friendly and helpful. A great place to relax !
rooms a good size equipped with some nice home comforts & breakfast was excellent with a good variety!!i come every year in april on a golf trip and always recommend the hotel like i said i come every year on a golf trip,this time ibrought my partner and thought it ridiculous i paid £179 for the room and to have 2 single mattresses pushed together!!surely for that price u could expect a proper queen size mattress?also i wouldnt expect to pay £9:55 for a lager and long vodka on george street in edinburgh let alone in a hotel on the outskirts of st andrews
99% of staff excellent. Ambience and facilities excellent. Limited menu choice in 'Rock and Spindle' and 'Kittocks Den'. Check out member of staff somewhat surly - didn't even ask after 4 nights if we enjoyed our stay!
The bedroom was very well appointed and very comfortable. We had a problem with the heating system which was resolved easily by one phone call. I didn't like the restaurant's position in the atrium. As a result, we didn't consider eating in the hotel and would not do so if we relurn in future.
Thoroughly enjoyed my stay. Felt it was a bit pricey, but you get whatyou pay for.
My husband and I booked this hotel as a romantic weekend away, and we were not disappointed. The staff at this hotel were excellent, not one member of staff passed you by without saying hello and asking how you were, including the man transporting luggage and a hotel engineer who shared the lift with us. This hotel was pure luxury, rooms spotless, large bed and very quiet so got a great night sleep. The views from this hotel were also stunning. There are a few bars and different eating places, breakfast was great, huge selection both mornings. However, I was not overly impresses with evening meals, not enough choice and I sent two thing back to the kitchen, this is what let this hotel down, the rest made up for it and I would return. Not enough selection for dinner, what I did order had to be returned to kitchen. (Greasy little crispy things, that claimed to be beefeater fries, and a pasta dish that was completely bland). Staff though were very apologetic and could't do enough to try to rectify it.
The location, the view, the warm welcome, the setting, the atmosphere, the cleanliness, the breakfast was phenomenal, the treatment, the morning checkin aka 945am!...given our initial introduction to Scotland in Edinburgh, it was the perfect way to turn our 2nd day of our honeymoon around! thank you thank you thank you.. nothing...
Upgraded room when staff heard it was our anniversary.....poll/sauna/jacuzzi were excellent.......breakfast very good and great selection
The staff throughout hotel and venues we're incredible. Air conditioning was not working.
Friendly staff, quiet and and very clean room. Overall a very nice hotel. The room was a little dark and the furnishings tend to accentuate this. The duvet on the bed was somewhat oversized for summer and it was hard to get the room cool enough. To be fair, I did not ask to have it changed.
The spa, the comfortable beds, huge bath, the spa, dinner, and champage cocktails
Wondered the streets of St andrews, enjoyed the spa, and our lovley room - relaxed
Room, view, staff, dinner and spa/treatments were all excellent Room (suite) air con was not working probably resulting in the room being very hot all night!
Great rooms and golf views. Location is perfect. For some reason I had rotting fruit in my room. Big oversight.
The room was lovely and the view was excellent. The staff could not be faulted. Nothing.
I enjoyed it as it provided an easy going relaxed atmosphere.
Everything was faultless. Couldn't be faulted.
Everyone was so friendly and the place was so clean and smart and everyone wanted to help.
Location. Service standards. To charge an additional £20 for use of the hotel pool is petty and left a feeling that someone has got this aspect very wrong. To vaguely blame a "world-wide charging strategy" made this money-grabbing scam even harder to swallow.
From check in to check out the hotel ticked all the boxes. We look forward to repeating the experience.
Bed nice and comfortable. Powerful shower and plenty of hot water in the morning. Huge breakfast available.
The grounds were very very nice. A hedge maze as well as woodland walk. The flowers around the property were very colorful. We spent a very nice late morning through the afternoon on a rainny day reading in the sitting room with Tea and soup. Very comfortable and nice. We didn't have a news paper while we were there. They found later that their fax was down so their order didn't go in.
Excellent value for money. Good size room , very clean and quiet. Excellent breakfast. Great value for money. Will become my hotel of choice in the Dundee area
it looked really nice and was close to town center most of the staff didn't speak good English and the breakfast was very disorganized and over cooked
Good quality hotel and public areas very comfortable. Staff were all very good and friendly particularly the breakfast waitress who was extremely friendly with all guest, and nothing was too much trouble. Absolutely nothing.
Good facilities fair price
The upgrade to Executive room for £5 was great value I tried to get the Internet on my laptop but it wouldn't work. There was a number to call for help but no one ever answered and I tried about 20 times at least, I also left a message but im still waiting for a reply. The girl at reception was great she cancelled this from my bill and couldn't appoligise enough
very welcoming the hotel is not near the shops or city centre - £7 in a taxi each way
Unfortunately we were all unwell with a sickness bug during our stay - the staff were brilliant - showed consideration, asking how our little boys was, the kitchen offered to make him something that wasn't on the menu and the night porter brought us fresh bed linen during the night. Very impressed by the consideration and professianlism of all staff. Would recommend it to family and friends. nothing
Comfortable hotel set within nice grounds. Bar/lounge area was very relaxing, tastefully decorated and nicely furnished. Breakfast was organised very well.
Location, friendly staff, luxury room
Service at the bar was poor. The meal in the restaurant was excellent but the service was rather slow at times.
Staff attentiveness and willingness to help
Relaxed atmosphere, proximity to town facilities, view of St Andrews Old Course and beach area. Initial double room given was rear of hotel, dark and had a view of walls. Had to change, could only get twin, but view was excellent.
Next to Old Course
location of hotel room extremely hot
Location is fantastic. Lovely Scottish jackets Broken bed! Water board decided to dig up the road outside our room at midnight which wS annoying for 90mins
Upgraded to a suite with great views over the golf course. staff very helpful. Breakfast was fair but was a bit cold on the first morning. Heating in our room could be warmer.
Superb location and atmosphere within the hotel The officious restuarant greeter
The staff and the hotel in general were excellent
The best thing about the stay was the fact that the car park was adjoined to the hotel. The shower was great also. I was disappointed not to have more than one towel in my double room. I was disappoined not to have enough coffee or any shortbread in my room.
The shower was great, good location made it easy to find
Excellent facilities in good location Nothing
Location, hix brand, you know the standards None
In the centre of town,so handy for shopping and restaurants.
Room was extremely clean, all facilites well maintained and staff were very poilte and helpful. Breakfast can be difficult to get seated as no seating plan and if all guest arrive at same time, then tend to have to wait for seats and also for the food items to be replenished.
Good value hotel in a good location Initially overcharged on the internet deal quoted - later rectified Adjoining rooms with interconnecting door are not well enough soundproofed
Easy access staff friendly and willing to help Better facilities in bathroom bed was a bit small enen though im average height more coffee satchels
Very clean and fresh Good sized rooms No stool in disabled room toilet to sit at sink. No instructions on how heating system worked. Faulty lights in communal toilets had not been fixed for over a week. Toasters very slow to brown. Fresh juice machine not refridgerating.
the location was fantastic as was the staff at the hotel. Very young staff but very customer focussed. Give that St Andrews is by no means modern it was nice to stay in a hotel that was. refreshing the mattresses were uncomfortable and needed changed.
staff,decor and an excellent breakfast very noisy at night as our room was above bar.
Very friendly staff- heating was excellent in exceptionally cold temperatures.View was excellent overlooking the sea.Room was very pleasant but could do with updating the windows due to a few draughts. We stated in this hotel for two nights but on the second night we were unable to even get close to the cocktail bar due to the huge number of students who seemed to "take over" the hotel plus the bar under neat the hotel.
Comfortable and welcoming room. Nice toileteries and good to be provided with a bathrobe.Hotel was quiet - no noise could be heard from adjoining rooms or from outside. Clock had not been changed, so we were 1 hour early for dinner!
The view from our room onto the front was beautiful
The view, the size of room, the room facilities, the confort As expected the bar prices were a little high, otherwise no complaints
convenient location was important
Everything was excellent
Excellent food Noisy lift
Hotel is only 100 yards from the first tee of The Old Course, and looks out on St. Andrews Bay.Great Location
The staff were the friendliest staff I have ever encountered in any hotel.
The restaurant was excellent and the breakfast in the morning also. The bed was too soft!
Fantastic new extension. Room with a view, decking and patio doors. Brilliant. Restuarant and bar needs a make over.
lovely spacious room nothing
Countryside Modern decor in bedrooms
lovely hotel in a great place room next to road, very noisy
Studio was very modern and spacious
Exceptionally clean, functional & friendly & helpful staff. Very good breakfast. Pretty spartan, needs updating & remodelling.
The food was excellent Nothing
A complete, totally beautiful hotel. Staff was best of best. Gorgeous facility and only 1.5 miles from St Andrews and about 8 from our friends. This IS NOT a criticism, but perhaps a suggestion. IT was warm in Scotland. Rooms were really warm even with fan. As in Europe all over, they just have a comforter. It might be worth having a sheet on each bed so the comforter can be removed.
We only stayed the one night and found it to be a nice clean and friendly hotel with staff only too happy to help you. We eat out in town but if we stay again we will eat in as the food looked great and the smells from the restaurant were mouth watering. Breakfast was fantastic with plenty fresh fruit and a large fry up if you wanted it. We were woken up at just after 6:30 with a constant drumming noise that lasted around 20 mins, spoke to staff and was told they were having problems with heating system and they could not apologize enough and hoped it didn't spoil the stay. Have to say it did not as we have a young son who gets up at that time most mornings anyway. We were aware of the traffic noise when we first went to the room but what do you expect from a hotel in a town so no real problem.
THe staff were excellent as was the food. Leisure facilities for changing were poor as was the fact that there was no attendant overseeing the pool or 'mini' gym.
Nice family atmosphere
Every single member of staff was polite friendly and helpful. The food was excellent and the facilities perfect. We felt relaxed and would definitely return.
Food was exellent value 4 money Not enough parking places
Cosy atmosphere and relaxing environment. Complimentary glass of wine and bathrobe were not expected but very welcome. Staff serving the morning breakfast was not very attentive.
friendly, efficient staff and excellent food - breakfast, high tea (up to 7pm) and bar snacks (up to 9pm) are are as good as you'll get. Formal a la carte menu very good but expensive. Reception staff and restaurant staff outstanding. Bar area very informal and enjoyable, relaxing with helpful, attentive staff. Bar prices (including meals) very good. Stayed in a twin room with my son. Room clean and functional but dated with tiny TV. Bathroom very dated. Beds were small singles and very, very soft/squeaky mattresses - the beds would be the main reason I would think twice about returning. Also at £88/night B&B for a twin room I think the hotel is a bit overpriced - £75/night would be about right.
Very comfortable place to stay, excellent location, lovely decor and very pleasant staff, would love to stay again next year. Breakfast was delicious and everything was nicely presented.
Wonderful hotel, beautiful very large room, and excellent service.
Great hotel, very clean and smart. Very friendly and helpful staff. No bad points.
The friendliness of the owners and staff and the helpfulness. Great location near the Old Course. None
Very friendly, helpful hosts. Extremely clean,comfortable room, supplied with refreshments and toiletries. Superb breakfast with many choices. Central location. Would definitely stay again.
Perfect location. Small, but very comfortable room. Very silentduring the night. Friendly staff. Excellent breakfast. Street parking could be a way off if you are unlucky. Staff not around in the evening.
Tremendously nearby golf links and beach. Kind reception.
Enjoyable breakfast with good quality ingredients. The rooms were warm and very comfortable and we were well looked after. Two minutes walk to the 1st tee on the Old Course. Electric showers are not my favourite.
Breakfasts were very good, service good, owners very pleasant and helpful - I would recommend this hotel not really - all was well, if I had to critisie it would be that my room was semi basement and they had done there very best to make the outlooks good, but I would have prefered to be upstairs
Town centre Clean and fresh Good quality decor Warm & comfy room Only one bedside table (double bed)
the room was lovely. free wifi bathroom was a bit shaby but clean and functioning
The people who ran it were lovely the rooms were a littel tiers and in need of some TLC
Good rooms, helpful staff and nice meals Was a bit difficult for my father who is disabled
Breakfast was very good. Room was nice and warm with very friendly staff. No soap in bathroom and no shower.
Comfortable, spacious, excellent restaurant and food, nice location, fair walk into city centre, but enjoyable No, cannot complain, it was my third visit, and will continue to use this hotel
Very comfortable, excellent service none
The warm welcoming from the staff. the breakfast was great. My room was a little cold.
staff very friendly and helpful
There was a warm welcome and during my stay, nothing was too much trouble for my hosts. Decor, furniture and fittings are top class and my room was large and immaculate. Breakfast was freshly cooked to order and generous: a substantial meal and a pleasure. The small bar is beautifully furnished and welcoming. Parking is easy and free. The hotel is undergoing a complete renovation and will rectify its one deficiency (the lack of a restaurant) by the spring. The renovation work does not impinge on guests.
friendly people clean rooms
Owners were great - very accomodating. Helped with drying wet clothes after a day of playing golf in the rain. Great breakfast! Pleasant common space for use by guests. Great location to simply relax - reasonable distance from Saint Andrews. As we found with many places we visited in Scotland, directions to locations were not great. Lack of signage was a common problem
Lovely people, excellent food, comfortable room. Our room was right next to the roadway with a lot of traffic noise.
Clean, comfortable room, friendly staff
very clean, comfortable accomodations. Comfortable beds. Clean and modern bath. Good breakfast. Very difficult to find - not on any major road. Far from St. Andrew's.
The owners were very friendly and helpful.
The hospitality, cleanliness and peaceful setting
Large, comfortable, clean rooms. Big beds. Hosts were very friendly and accommodating.
Lovely guest house with really friendly staff. The room our son was in was very comfortable and had a good tv set with DVD player for him. The family wing was a great feature as we could leave the room doors open to allow our son to transit through. Our room had a very hard mattress and we were lucky if we could get 3 channels on The tv, however, the landlady did point this out to us.
The rooms were nice and clean. The family was also very friendly and service oriented. A little bit too far on the outside from St Andrews where we actually were planning to stay.