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The staff were friendly and tried to be very helpful. The room was clean and comfortable. Parking was free and on-site near the front door.
Friendliness and efficiency of staff.
It had good parking, nice pool, not too far from the City It was extremely noisy in the morning and impossoble to relax in the bedroom - could hear other guests, in fact a huge argument at one stage! The chamber maid came into our room on three occasions even though the do not disturb sign was on. We were admittedly late checking out of the room and received a very abrupt phonecall from the reception area - we found the staff slightly rude.
This is a top quality hotel. I stay in 4 star hotels each week in the UK and this one lives up to these standards. Great service very friendly and Quality furnished room. well done
The reception staff were friendly and nice while the room was spacious and clean. The hotel deserves its good review. Breakfast choices were ample. The location was perfect for me as I planned to go to the nearby Prada outlet.
nothing in particular The very poor breakfast
good staff attention
The hotel was excellent in all respects - comfortable, elegant, in an excellent location for Florence and/or the Chianti region. We would happily stay there again. Nothing.
breakfast very poor for 4 star hotel. The hotel in general was mediocre for a 4 star & the air conditioning did not work properly. Whole experience not worthy of 4 Star status!
excellent location and very close to Il borro where we attended a family wedding. one day we did not have room cleaned nor new towels but received €10 refund. breakfast too basic. pool side bar attendant needs to go on customer services course
Sicuramente la cucina
The hotel was located at a very nice location, near the impressive old town Laterina. It has a good restaurant, nice swimming pool. The rooms are spacious, beds are good. The buffet looks good, although we preferred the A La Carte menu.
Perfect place for getaway ! The staff is polity, friendly and helpful ! It was my wifes birthday , so we had got bottle of champagne in the room from hotel with a card. And we were surprised, that the card was written on our native language! We 've spent wonderful time in Fattoria Montelucci !