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We liked the serviceminded staff at the hotel. They helped in the most friendly way. Beautiful location in the middle of nowhere. Would like to go back. Poolwater didn´t look clean on our first days, we didn´t go in because of that. Fridge in room was warm! Staffs attempt to fix it didn´t help.
the staff were great, anything you asked was not to much troble, the hole of our stay was brill
The complex is beautiful and has great potential to gain a fifth star.The staff was extremely nice and helpful. The hotel carpets were not clean, the sheets did not fit the size of the bed and were in bad conditions.
We loved staying at this hotel/palace! We liked it all!!
We stayed in the Granary annexe and it was of a very good standard. Overall the setting was beautiful and an easy drive to tourist sites. Staff very helpfull. Dining was superb with lots of fresh local produce. The pool and spa area was of a high standard. Would go back there again. All good
Beautiful hotel, nice environment, friendly staff Pool was currently under reconstruction, some minor imperfections - bed sheet was not tidy up once, no notebook and pencils in one of the rooms we used
Fantastic site - staff very friendly and helpful - very relaxful location
- big rooms, nice jacuzziin room, nice palace, nice park area - pool was dirty and cold, noisy weddingparty both friday and saturday nights
Ideal location close to major tourist attractions and Krakow The hotel is used for weddings and conferences and does not have sufficent resources to cope with these's as well as ordinary guest's.
The hotel is quite close to the airport and convenient for departures in the morning. The location is very quiet. The building is not high quality or historically interesting. The wireless internet did not work. The beds were nearly as hard as the floor. The rooms were spacious and clean. The owner was on site and quite nice and easy to talk with.
We stayed there because it was close to the airport. At 4 am the staff drove us to the airport, kindly reminding us about passports, tickets, etc. We blew a fuse but the staff quickly replaced it. The location was convenient and the staff was helpful.
The cleanliness The airport transport was too expensive
Convenience for airport
clean and good internet the pick up from the airport did not work. they should have the name of the prson in paper at exit gate.
clean and close to airport
Staff friendly and helpful The room smelled smokey - however I did not stipulate a non smoking room on booking (that I can remember), we thought this would be usual, as with other hotels. No room facilities whatsoever - tea, coffee, making etc, however this was a 2 star so expected? Breakfast was Polish style( cold salad, meats, cheese, etc) - no continental choices - no toast etc - a bit expensive for what we had.
The hotel is at 5 mini from the Airport The hotel is very simple , the decoration is sade
ridiculously close to the airport without all the downfalls of being close to an airport. Very clean. Staff was very nice and accommodating. We had to leave at 4 am and they brought us coffee to our room which was very nice. Far from Krakow city, would only stay here if proximity to airport is important. The first floor (reception area) has stone floors and reception isn't closed off so at night it echoed a bit.