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Beautiful countryside, great shopping in Birmingham. The grounds of the hotel were very well kept. well past its refurb date. environmental health and health and safety issues.
noisy revellers in the nearby Market Tavern Pub, a short distance from the hotel - this isn't a reflection on Chapel House b/c they could not control for that occurrence, but it did interfere with our sleep.
Friendliness of owners
Nice quiet place, good service, ok place
Wonderful family run hotel. On arrival we recieved a very warm welcome and were given a beautiful room furnished in keeping with the Georgian period of the building. A nice modern bathroom with quality toiletries and a good power shower. The restaurant is very elegantly furnished and the quality of the food at dinner was fantastic. A little more expensive than average, but then this is not your average restaurant, worth every penny for a special night out. The owner is very passionate about both his food and wine. Excelent full english breakfast. This hotel was exaxctly what I was looking for as a weekend treat for my partners birthday.
Chef Patron served breakfast wearing dirty whites and not over sociable, restaurant was rather rowdy we opted to dine elsewhere. Room decor was rather dated. Cutlery and tableware could have been in better condition. No one was about to receive the keys when we left.
Excellent food, wireless Internet access, excellent service.
Spacious, well equipped room. Very comfortable and clean. Nothing
The service is excelecnt and willing to help you non
Excellent Breakfast (didn't have dinner) Friendly helful staff
The staff were friendly and welcoming, we had a warm cosy room, there was an excellent breakfast choice. I would use this B&B again, definitely recommend it.
Good breakfast, value for money
the meal choice was excellent and the value for money was outstanding
The front of house reception was excellent the room bar smoking area was were good and the menu had great choice with good prices The hotel had a wine of the month advertised on their blackboard the most expensive on the wine list When asking for this they had none in there coolling cabinet They brought one from the cellar which was slightly cool and they offered to put it in an ice bucket which they did Unfortunatley the bar staff filled the bucket with ice not mixed with water to cool it Could the bar /waiting stafff do with more training
Breakfast was very good. The mattress Room 5 far too soft, needs replacing
Breakfast was good. Room wasn't that clean. We had some spots on the duvet etc. We arrived Friday evening and the room was directly above the bar/disco. That was extremely noisy. But it was not just people talking but also very loud music until 12.30 am! After we called the reception the answer was just "You should know that it is loud here because we are located on the High Street". So be aware that it is very noisy in all rooms and you will get sleep after 1 am.
Welcoming & helpful staff
Friendly staff - Young ladies serving in the restaurant were very helpful and polite. We did complain about the fillet steak on the night but did not wish to wait for another one to cooked. We were given a sweet as compensation for the poor steak. The meal on Friday 13th was only average, 2 x Lamb shank cooked very well. 2 x Steaks one T bone (Med Rare) one Fillet (medium) had both been kept warm had become dry. Vegetables had been over cooked for the Lamb shank meals. Starters and sweet where excellent. Breakfast sausage and bacon burnt. Mushrooms were not cooked through. Presentation poor. Nobody available to complain to. The time it took for these meals to be cooked was excessive. I would shudder to think how long it would have taken had the restaurant been busy. The decor etc needs up dating.
The rooms in the annex across the road were great - really quiet when the hotel was busy and noisy. Breakfast was good but a little over cooked. All in all an excellent value for money stay
The room was nice and clean and there was lots of choice for breakfast. The single person price for double rooms makes it good value for money. The TV wasn't tuned in very well and the room was a little cold.