Would you like to save as your currency permanently or for this visit only?
Helpfulness of staff
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Great value for money and shuttle to airport excellent.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Everything was good.
The hotels proximity to the airport Lack of parking
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Beautiful hotel No airconditioning
Hotel and staff were flawless. The hotel was magnificantly regal, well kept, and comfortable. The staff exhibited the utmost professionalism in service and attention. Staff members were courteous, friendly and helpful - no pretense. The food and wine selection in the dining room were outstanding. We were more than satisfied with our stay at Schlosshotel Kronberg.
Really amazing old castle! Worth of money. I thought germans are good to organize but the record keeping of breakfast guests changed each morning.
Highly recommended, excellent breakfast & restaurant.
Staff was very helpfull & the hotel was a grand old world castle !!!! Very good value for the price. no
A nice touch in the heat of the summer was that none alcoholic drinks were provided free of charge in the mini-bar.
Everything exceded our expectations. The hotel is a farytale castle, in a fantastic royal park, now the most beautiful golf course in Germany. It is full of works of arts and the staff looked after us in an unforgetble maner.
This is a very good hotel, if you have the money go and visit it, if you don't have the money, you should probably also go. The building is very spectacular and makes up for some minor shortcomings.Nice garden. Good staff. With about 50 rooms it is not crowded. The Superior room I had was good enough. There is only one small elevator, they do not have draft beer. The beer as well as soft drinks are for some unknown reason all served in wine glasses. The breakfast is less spectacular as is possible in larger hotels. But it will do. The combination free minibar and many alcoholical beverages in a minibar probably gave some complications, so the minibar is free, but if you want strong liquor in your room it is roomservice or bring your own bottle. There are just 2 beers in the minibar, the rest is soft drinks. These minor drawbacks are more than compensated by the positive points of the hotel, so for me it is a perfect 10.
we liked the royal atmosphere ,nice breakfast terrace,gardens ,cleanliness ,minibar for free unfortunately no airconditioner in the rooms ,we had to keep the windows open and flying insects were coming in the room wich scared our children
I really needed to Stay in Schloss Hotel and play golf daily.Unfornuntely because of rains I could play once only. Otherwise stay was comfortable.Availability Of Taxi from hotel to Kronberg Station & Vice versa is a problem. I had to walk on 3 occasions. Already stated above....Taxi issue.
It was very quite location, and in generally it was OK. Internet access was terrible. If your wireless internet access can not be support well, then please arrange wired internet. I could not recommend your hotel due to the internet access.
quality of bed and pillows,cleanliness,bottled water in room no extractor fan in toilet,coffee machine not working at reception at 8am 24/10/2010
I like your patience and the breakfast was very very good for vegetarians. My room was look into the square and unfortuately It was not possible to sleep with opened window because of a loudy speaker visitors (there was very loudy room and to tell the truth I dislike it).
Our friends live in Bad Soden, so it was excellent location. Arranged to meet friends in bar on Saturday night at 9pm and couldn't believe bar was closed.
Staff were helpful and spoke good english. Hotel room was very nice.
The location is excellent and the toilet is good. The elevators worked well and the basement was cool. The clerk placed us in a room between partyers staying awarke until dawn. The whole 4th floor was filled with the Muslim familiies except tor us and one other couple. The management allowed an engagement party to pray Muslim style and play music all night. They also slammed doors and talked in the hall outside our door every 10 minutes until 5 AM. We got very little sleep. All of the rooms get signiicant road noise as the hotel is on a busy street and has no AC or fans.
At €45 per night for a double room, has to be the best value hotel I've ever stayed, pleasant peaceful location, fresh mountain air, but only a few miles from Frankfurt. Dinner menu is lower end of mediocre, though occasional buffets are better, and several agreeable restaurants with 1 to 5 minutes walk
Quiet location; nice room onto park Breakfast too pricey; need baggage ramp to 1st floor which is not serviced by a lift; should provide in-room cofee/tea service ie heater.
Nice breakfast! Beautiful gardern! Nice service! We enjoyed our stay! There was a public event at the hotel on one of the days and parking was full. We ended up parking our car far away from the hotel and had trouble with carrying our luggage.
Wonderful peaceful atmosphere. euro for euro, one of the best hotels I've stayed in, and there's been a few...
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Clean & nice Nothing
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Good breakfast No free wireless internet, though listed
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
The proximity of the park , interior design of the breakfast room The hotel is located close to the park , but it is not a very safe area , someone crushed the window and broke into my car . There is no air conditioning in the rooms and they can be extremely hot in the summer .The owner has a strange attitute towards people booking through booking.com. - he gave me an unpleasant room on the ground floor facing the concrete parking place and when I asked for a change he said that not all the rooms are available for the booking.com guests . Finally I got a room facing the park ,but I did feel as a lesser category guest.
In a calm location with easy access to Frankfurt main connection. Smiling staff, basic comfort No carpet and plastic cover bathroom.
- view to the green park from the room windows - spacious room - location close to Frankfurt City by means of the S-Train - but also very near to the Taunus mountains - friendly service Late (after 8:00 p.m.) check-in by means of access of front of entry door safe and pin code (provided on call) only. Usability of safe, pin enter and open-close procedure is awful
room service at night no
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
comfort of room, availability of computers and restaurant
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
It's Location - near to airport and near to Motorway Limited food choice for dinner
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Very good hotel for business travel Eating at the Hotel restaurant was terribly slow. I was in hurry to finish some work after dinner, but I had to start very late and I got very little sleep for my next-day business meeting.
the food was excellent for breakfast and dinner, the gym is really good the internet in the room is not for free
Great location and surrounding. Poor wall proof - I could hear a person sneezing in the next room.
The breakfast was very rich.And pleasent staff
The buffets were excellent and the room was very comfortable Not much vegetarian choice in the restaurant, but the lunchtime buffets were very good. Deeper bowls for things such as fruit salad would be nice.
The breakfast was very good and amazing in choices! I liked the hamman and the sauna, it was a very pleasant time...good bed and big room! Price of the breakfast 21€ was too excessive I though, the design of my room was too old...but it was a good deal 58€/night!
Everything was very good .The room was clear and big enaough.Breakfast oultough was expensive , was very good no
Excellent breakfast, spacious room There is very hot, everywhere inside the hotel. Our room was +26 C upon arrival....
Nice room, parking, the sign leading to the hotel, nice TV, good coffee and tea inside the room. Should provide free wireless internet in the room.
Staff were excellent!
Kronberg is a nice little town and is convenient in so far as proximity to FFM and selection of restaurants etc. The hotel is close to both bus and rail infrastructure and is in a nice position. Some of the staff tried very hard, especially one young lady from Namibia who went out of her way to make breakfast a pleasant experience. The room price was very expensive in relation to the experience and facilities offered and will deter us from staying there next time - this will also influence many of our business associates who rely on our recommendations. In comparison to another hotel where we stayed during the our visit, the breakfast food selection was extremely small and not nearly of the same quality. The bar was also below standard for the rating of the hotel.
Room was clean No aiir conditioning so room and public areas unbearably hot. Were not allowed to sit in the garden with a cold drink after 10 PM - ridiculous. Breakfast was very limited.
nice Staff, very good breakfast it was a little expencive
We liked the town of Kronberg very much. We had wonderful walks around the town and the parks.
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
Proximity to Frankfurt Airport.
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
Relaxing atmosphere and an excellent buffet breakfast
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Everybody was very nice, and especially the barkeeper I had a good night.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
The boss jack is a wonderful person, and friendly.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
Quiet , close to airport / train station
the staff;location;excellent breakfast
It was a buisness trip and I visited an exgibition and met friends.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
shower was good, breakfast also we planned a visit to the sauna, this was not possible because there was nogt enough interest we slept above the entrance, awoke 2 x because of rumours in the night of new customers
Nice atmosphere in the bar & friendly staff The shower (with infrastructure for disabled people): flooded the entire bathroom. I suppose this is not the case in all rooms though.
nice room, friendly people/ staff for us the cushions and matrass were too soft, but we realise this is very personal. There was a smell of eggs when we came into the room the first and second time (comming from the bathroom) a few hours later it was gone the bar looked closed at eleven? or may be not enough guests?
1.There was a good chice at the breakfast buffet, 1.One pillow on the beds,not enoug!.2. The compilimentary water in our room was never replaced during our 3 night stay.3 The fruit salad was not fresh at breakfast, it was tinned which was disappointing.
A basic hotel with premises for conferense meetins. Everything is clean and staff are friendly and helpful. Near to autobahn. Some noice from the autobahn. Can be warm during warm summer days
Position near to the freeway. cheap hotel The maid entered the room while we were sleeping; the room could be cleaner
Late check in possibility, quiet room, good bed and breakfast. Friendly personnel at the reception and restaurant.
Convenient to Bahnhoff, Clean, Friendly and quiet Access to Wireless is via T-mobile - you have to set up your own account. You do have acces to a shared PC in Reception, though
Conveinient clean hotel 25min by train from Frankfurt. Excellant buffet breakfast. No restaurant apart from breakfast.
location hairs in the bed, small tv. receiptionist didnt told me that there is a breakfast, asked where to send the bill, but then i was charged in the morning
Friendly and efficient staff in hotel, really nice food - hotel well organised and clean No tea/coffee facilities in the hotel room
Outdoor pool/restaurant/bar No beer other than German.
Very helpful staff helped to plan/purchase soccer tickets, nice pool, clean rooms and facilities, quiet neighborhood. Too far away from the nearest train station. Hard for elderly mother-in-law to tote bags. It would be miserable in bad weather. Took taxi from then on.
Close to the office I visited A complete rip-off on the internet fees, I spent 51 Euros over a 12 hour period with no explanation, just a shrug of the shoulder, "oh well' when I checked out.
the staff was quite helpful and very friendly. the room was comfortable. the breakfast was just sufficient.
The stuff was excellent and very nice, the rooms are very nice and clean. As being a smoker, it was great that you had a smokers rooms. I liked everything
The hotel was clean and the service very friendly. They coped extremely well with the guests stranded by the volcano ash cloud especially as many were trade fair guests - so lots to do. The room was clean and bright. Our room was directly above the entrance for the lorry brining the clean laundry every morning. He turned up at 6.30am-7am. So sleeping with the window open meant a very early wake up call for us.
People and the food were very good!
The wireless internet for free, the wellness, the very friendly staff and very good food in the restaurant, very quiet location to sleep.
Friendly Staff in very pleasant surroundings. You are made to feel welcomed