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It is nicely designed, the setting and bar area is very relaxing. Nice & quiet location. Room confort was not exactly what I have expected (e.g. in order to switch off the lights, you have to get up from your bed!!). Very limited selection of English speaking TV channels. The language skills of the staff is also not sufficient for such a deluxe rated hotel!!
we could benifit from an extraordinary promotion from your site...otherwise we find the hotel would on the expensive side even with all what it offers...
The rooms were very good, comfortable and quiet. I would like to stay there again. My husband suffered from backache just the evening before we had to leave to Paris to catch the plane. At the reception I asked a desk clerk if it was possible to stay a little bit longer than check out time. He offered us to keep the room one hour longer than check out time but he also said he would charge the room if we decided to stay longer than the given time. For us, it would had been a great help to have the room for two hours rather than just for one hour. In a five star hotel, which was definitely not overbooked, it should be all right to keep the room a little bit longer because of illness (because of backache it was very painful to sit in the foyer and wait for the taxi).
Comfortable, well run, helpful professional staff Car parking not the easiest
The room was smaller than implied on website
Interesting decor Delicious lunch Think it would be a good idea to extend the menu, so that lunch and dinner not the same on the same day
Good location and very nice bar. Bistro is a good option if you do not want to walk into the City. Not the cheapest option in Lille (but you do get what you pay for). Traditional room we had was also pretty small.
A very stylish hotel and a beautiful building. Comfortable beds and Clarins products in the bathroom! Breakfast was a fairly small choice considering its a 5*
The large central atrium and general design and style. No
Great welcome, excellent decor, comfort etc and a great restaurant
Good situation, helpful staff. Bed was a bit hard - very noisy outside at night - perhaps triple glazing might help?
The location Extremely small room. No parking at all and nearby parking very expensive - would be good for train travellers though.
basic, good location and value for money Inside of windows/woodwork and skirting borad very dirty. Bed cover a bit grubby, but sheets clean. Can't see why these cant be cleaned, it lets the room down
The rooms, hallways, & elevator all smelled of damp/mould/something awful. We thought it may have just been our room at first but we had several friends who reported similar odour problems and they were staying on different floors/locations within the hotel. Also, only one towel was provided for a double bedroom. A request for a second towel for our second night of accomodation went unfulfilled by housekeeping. Again, friends had the same problem with only one bath towel being provided for a double room. The rooms are small but functional and reasonable for the price but for the reasons above I would not recommend this hotel.
The location: very near the train station!! quite impressive!!
Very conveniently located in town centre
Good location, good breakfast, comfortable room, reasonable soundproofing The smell from the drains was dreadful in the room and generally in the corridors, was only bearable with bathroom door kept closed and windows left open whilst occupied
Location was fantastic - great for visiting the Christmas markets! Unfortunately you need to pay for lockets to secure your luggage if you're leaving Lille a few hours after check out.
clean, friendly staff, efficient, spacious rooms not in the centre, close to the railway station, expensive breakfast
quite rooms, very close to railway station Lille Europe, internet access, easy to print boarding pass
Clean and comfortable room. Free use of internet en TV facilities The lack of free parking, this should be arranged by the hotel.
clean and comfortable
Size of room, microwave and fridge, free blockbuster movies.
Room size, facilities None.
helpful desk staff
Room size just right. Having young children we loved being able to divide the room up so that we could watch a movie and drink wine whilst they slept. Staff were friendly and receptionist spoke excellent English. I would have had a go at the french but she made it so easy. Breakfast was basci, laid back and delicious
Great location, easy access to train stations.Modern feel, with well designed rooms.
The rooms were large and very well laid out with a nice bathroom with both a shower and a bath and a separate WC. Also it was possible to partition the room into two with the partitions suspended from the ceiling. The hotel takes your payment at time of booking. The staff are very average and found it difficult to find the booking. Although there were facilities to make tea and coffee in the room there were not cups/ sachets of coffe/ milk sufficient for the number of guests and this got worse the second day.
helpful staff. parking no tea or coffe in room. only i meat and i cheese at breakfast
Clean, comfortable and good value for the price. Excellant location for Eurostar and city centre.
Convenience, very close to ESC Lille, shopping centre, city centre, train stations. The staff was very kind and helpful. the room can get a bit noisy early in the morning, it's too close to a busy avenue. And if you shut the windows the room gets too hot.
Hotel Lille Europe is well located for a stopover related to Lille Europe station. The room was very dark, seriously overlooked by the shopping centre behind the hotel, and rather cramped.
Friendly staff, everybody spoke english and was very helpfull No Wi-fi in rooms.
Good location - near Lille Europe station and city centre. Good basic rooms and good value buffet breakfast. None
Good location, easy for parking in the hotel car park Room was small, smelt stale, wall paper falling off the wall and plug sockets were loose and dangerous.
Good location, cheap, free internet. Late check in, at 15.
location, close to eurostar and the city shops lack of facilities to make hot drink . very hot had to sleep with window wide open even when it was snowing!
The best point of the stay was the breakfast room which has a lovely outlook.
excellent location near the station and the city center; also very close to Euralille, which is a great shopping center; clean room; good breakfast My room was way too noisy because of the dysfunctional closing system of the window ; I was also very disappointed because the staff at the reception desk was not only unfriendly but also very rude.
Excellent facilities. Very large rooms which were clean and very comfortable. Excellent facilities onsite with bar and good priced restaurant. Internet available. Friendly staff. Good location, only 5 minute walk to center of Lille.
clean modern hotel ,convenient for SNCF/ Eurostar breakfast seemed expensive.
Close to railway station Lille Flandre
Not very good location and no car park!!
Great location, very quiet despite proximity to station. Easy parking underneath. Excellent rooms, clean and functional.
We liked the location of the hotel. The staff were very friendly and helpful
The hotel was fine but nothing more. The location was the best point Very basic. Bed was bad and breakfast awful.
The check in was simple and the clerk was very efficient, extremely helpful and polite. The rooms were clean and the bed comfortable, and great stay with the hotel located a short walk from the Old Town and the Christmas Market. Wide range available for breakfast, but the hot food offering was limited and cold
Comfort of the rooms and the vast range of breakfast items
It is a reasonable place with good staff. Finding the hotel was a real challenge. The street name can not be located in GPS. No other street in the neighborhood is mentioned to help find the place. The breakfast room was packed with only one person working. Although she handled it pretty well, the service was not as expected due to the volume of work on one person.
The friendliness of the staff.
It was quite, simple and well organised.Apprecited the simplicity of the service
It is was very quiet even though it was next to a motorway The staff member who booked us in was impolite and abrupt although the other 2 staff members who were with her were very nice and helpfull. Very difficult to find also even with SatNav.
Room with twin beds cramped
The location of the hotel is very good en and hotel staff is doing a gooed job. restaurant (for breakfast) is a bit to small to accommodate all people.
Do not accept a room above fifth floor - the lift does not go beyond five
Very basic and dated room at a premium price.
Excellent breakfast, great view of the church from the room, majority of staff friendly The shower/toilet which are placed in a kind of partition rather than a separate room - giving minimal privacy
poor access to Wi-Fi network in the room
Close to the centre of town and train station Dirty- crap , 50 yeaar old blankets
the helpfulness of the staff, the cleanliness. no
poor accomodations and style, far too much expensive for the premise
good location, friendly staff, in need of mordernisation.
Went to the Braderie in Lille It was pretty expensive for a small one bed room
It's clean, close to the train station, 5 minutes away from the city centre. It's simple and good.
Absolutely loved our stay in this hotel. It was very warm, clean with a comfy bed and a great shower. Would happily book up again as cant fault our experience. nothing unpleasant at all - we had a fantastic trip and stay in this hotel.
simple check-in - nice breakfast could not turn off the radiator heating in the bedroom.
Very close to the train station, and a walking distance from the old sity. Simple and nice.
The room was small but adequate for one night and it was clean. The breakfast was satisfactory. I would recommend it if cost and proximity to the train stations is most important.
the room was very good value for the price location was vey "dubious"
Location, cleanleness, value
Shower was good. Out of 4 of us 3 had severe food poisoning after eating in the hotel restaurant, stay away from the fish!!! Only 2 TV stations, location is a bit dodgy.
Close to center. The heating was on during the night, we are not used to hot bedrooms.
Closeness to Eurorail station, staff very good no problems
The staff on my arrival was extremely welcoming and nice.
Good secure parking, helpful staff, beds were actually comfy and they had decent new showers! right near the metro as well. it was very quiet and therewas no one on the bar!
the service at the breakfest was poor. The breakfest too
The hotel was ideally located within a 10 minute walk from Lille's Eurostar station and just 15 minute walk from the City centre. No hot drinks facilities within the room though I know this is common in Europe.