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Conveniecene, location, freindly staff on arrival. updated restaraunt and dinner menu. Good security with outside ground floor metal window shutters added, broken cistern in toliet which dripped and ran continually all night, in fact hardly slept at all due to this. ( Room 2. ) We use Campanile a lot and this is the key reason for negative review. I mentioned this to reception in morning and this had been reported by another guest. Please attend to this problem as you only really notice it when trying to sleep .We had a long journey to Calais and then to North of uk the following day and very little sleep! We do use campanile and would stay again if this is put right as it is ideal location for me on business and holidays.
simple and easy to book and staff were helpful. Meal well priced
Friendly staff who made us feel welcome & did thier best to talk English to us. Very convenient place to stay when using the A26 south from Calais. Our visit was spoilt by the noise from motorbikes that were racing back & forth near the hotel into the early hours of the next day, but this might not happen every night.
Very friendly, helpful staff. Ideally located for the purpose of our trip (Rugby World Cup England match in Lens). minor point only: don't like plastic tea cups provided for use in the bedroom.
Room was clean and adequate for an overnight stop with tea & coffee making facility. Much better than the premier classe next door. It is also convenient to have a restaurant on site. The hotel is not that easy to find mainly because it is not well signposted. Those signs that are in place are too small or only partially visible in the bushes once you have passed the entrance road. The check in desk is the bar in the restaurant but again is not clearly marked.
Good air-conditioning. Dreadful service in restaurant, very slow and they were not even busy. Very offhand reception staff. Patrick was rude, speaking to colleagues the whole time that we were checking out. No acknowledgement, no thank you. Will never stay here again.
Location excellent, very easy to find. Bed a bit hard, as usual, and Campanile should provide more pillows (best to bring your own). Food in the restaurant very good, above average for Campaniles. Would stay again. Toilet needs replacing.
The room was very quiet and the food was good . I did not like the non smoking room in the restaurant it is far to small and not as nice as the smoking side.
Room was cold. Two days before room heating worked.
Clean, good choice at breakfast. No hairdryer in room
All of it No hot water at 0700 in the morning!!
Close to motorway - a gentile hotel which serves good food and takes dogs
The hotel is very convenient and very comfortable The food is expensive
choice of restaurants, good food, nice rooms, friendly staff, convenience for channel a touch on the pricey side
We have stayed many times because of its excellent location when travelling through France. The Brasserie restaurant is good, the bar is pleasant to relax in. Prices are not cheap but for the pleasure of staying in a lovely building, it is worth it. Staff are well trained and very pleasant.
We have previously stayed at this hotel, on and off since 1986 and each time it is better No fresh flowers and a complimentary bottle of mineral water and a small fruit bowl would be welcomed
The location is particularly good for exploring the surrounding area including the WW1 Battlefields and also a convenient stopover for the Channel ports and Eurotunnel. The staff were friendly and efficient and our room and bathroom were beautifully warm! There really wasn't anything I didn't like.
Luxury, food. This was our 4th visit.
Helpfulness of some of the staff Quality of food
Beautiful settings. Charming rooms and grounds. Great restaurant and No irons available in room though staff ironed my clothes instead (no charge)
the staff were extremely helpful. The room was clean and comfortable and well equipped. Dinner was good. Facilities for disabled guets appeared good.
The hotel had recently been refurbished to a very high standard. Every thing was very clean and fresh with very tasteful decor. We were greeted by a charming young man who made us feel very welcome despite us arriving before our check in time. We dined in the hotel and the food and service was excellent. Breakfast was an optional extra, and was quite expensive for what was on offer, but what there was available was fresh.
Friendly welcome - Efficient and polite service - Convient location as only 1 hour drive from Calais. Nothing
The room was a good size for a family room and the shutters on the windows ensured that we awoke when ready rather than at sunrise, which is when the kids usually wake up! The evening meal was of exceptional quality but quite expensive owing to a poor exchange rate. The ability to make tea or coffee would have made a big difference to us.
Hotel of the 4+ stars standard, highly recommended. Friendly, helpful staff. Hotel is clean and tidy. Very comfortable beds, the rooms are big, nice plasma TV. Big bathroom, nice decorated. Good parking (oposite is the police station), free wi-fi, no password required. Excellent!
Stylish hotel internally, helpful and friendly staff, bedroom very comfortable and clean, excellent food
Strange lighting system in room which makes annoying noise whenon.food good. but 30% overpriced compared with recent places we have eaten at.
Good welcome from male staff.Other staff ordered taxi for us ok. The lack of any chair in the room or desk facility.I Pointed this out to staff.The room had a small stool which was completely useless.Hotel has wifi but nowhere in room,other than the bed for using laptop !
The rooms were well designed with large and comfortable beds with good linen. The breakfast was copious with excellent coffee and hot drinks.
Friendly staff. Immaculate rooms. Good breakfast
Large comfortable bed. Great shower. Staff spoke English which is useful if your French isn't very good. Air con in bedrooms. Easy to get to. None really.
Comfortable modern room with good shower and separate toilet, Car park has electric gates which are closed through the night, The staff very helpful and spoke English Had problems finding as sat nav would not find it, But found gps. taken from the "Guide Inter - Hotel" GPS.Lat.N50.491111* / Long. e2.5750*
A simple, chain hotel that maintains high standards of cleanliness and service. The place is rather hard to find and the road it's on isn't in many GPS mapsets - Look for the retail park on the Bethune road and you'll find it.
Convenient stopover location. Practical. Light and pleasant. Secure car park No English language tv channel
Comfortable modern room with good shower and separate toilet, nice restaurant next to McDonald and it get very busy so go early Dogs in restaurant!!! and Smoking in the rooms!!!
Good no frills hotel ideal for a stop over Located on the edge of an out of town retail complex, and was very quiet at night. Helpful staff at reception and a modern styled room which was clean and comfortable
The price we paid was very good - if you get a great deal on the price then its worth while. There are lots of places to eat late at night at the hotel. Finding the hotel is a nightmare as the address given is miles from where the satnav takes you - locals told me loads of guests have this problem. The main problems are - the night porter seems to spend more time out the back smoking which means there is a wait if you want something. Other guests smoke in their rooms and the smoke pervades the gets out into the corridoors and your room.
Staff were not only polite but extremely friendly and pleasant. The Chateau and its restaurants were a delight No tea/coffee making facilities in room
Hotel and grounds good Breakfast for which there was an additional charge of 12 euros per person was not up to the standard of other Best Western Hotels breakasts. Some of the plates /dishes were empty or had very little in them.
excellent stopover near the A26 no - everything was fine
Clean, well run. Rather corporate feel. Lacking a personal touch.
Very clean and comfortable for an overnight stay and convenient to the Channel tunnel and ports. Cost of buffet breakfast @ 12 euros per person seemed excessive
The attached restaurant was exceptional. None
We reiieved a very warm welcome from all the staff; in reception,the Le Vasco restaurant and at breakfast in the morning
noise from ventilation system in "Charme" rooms. Motor runs all night
Efficient, well-organised hotel. None really.
The quality of the staff, the bedroom and the restaurant Nothing
The room was spacious, clean and tidy. At the back there was a shed in which to lock my bicycle. There are several restaurants nearby. My booking was for a Monday night. This is the one day of the week when the restaurant on the ground floor is closed, and there was no member of staff on the premises to receive arriving guests and issue room keys. If you have booked to arrive on a Monday you will need to telephone the number displayed on the door, and may then have to wait for some time before someone comes along to the hotel to let you in.
Chosen for location only as I was unaware of surroundings and it was close to rail and bus links which worked well. I was disappointed that this was a room only price and breakfast was extra. Location did mean that it was often noisy with trains going thro the station until late.
clean and tidy, next to bethune, near calais and autoroute
Free wifi was great. The service in the restaurant at the attached Campanile was bad.
Booking in with more than one room was time consuming - it took us nearly 15 minutes - that could be made easier.
Very reasonable price, good breakfast, had a telly. Had some very noisy neighbours especially the ones banging on the door and in the room next door!?!?!?! May stay again without kids
Simple late access
Very helpful reception staff. Proximity of Campanile for dinner although not keen on the generalm buffet that was on offer there. Pod toilet and shower very small.
The day-after checkout. No receptionist during night. Rooms too small. Bathroom same as a Ferryboat. Bed sheet dirty of hair and body hair.
convenience to motorway very uncomfortable mattress, breakfast not worth the money
The staff were very helpful. Nothing was too much trouble. Because of my health, they gave us a ground floor room. Added to which they pointed out that there was a restaurant next door, with a discount for Premier Classe guests. The bed although large, was rather well used, and had a fair sized depression, causing one to roll into the middle
combination of good location for world cup rugby, reasonable price, good centre for lille, somme battlefields and memorial sites, arras.
Staff very friendly and helpful.
Very Clean, ac worked, friendly helpful staff, walking distance to shops. secure parking
No facilities to make drinks in room, neither was there anywhere during our stay we could get a drink other than the bar which opened the following morning! No staff on duty, restaurant was closed and we where just given a key card and left to fend for ourselves when asked about food and drink facilities where advised to go to St Omer 18km away!!
Modern, clean and good restaurant Bit difficult to find
Very convenient and practical for overnight stay. Not far from Calais.
The meal in the restuarant was very good high french cuisine. Portions were ample if you are not a large eater, and fantastic presentation. Drinks were uk restuarant prices. Quiet position near the edge of town One nights stay for a single person including breakfast, a meal with a beer to start and half a bottle of wine and water 109 euro's
Clean, comfortable, friendly staff. The breakfast is very good and great location. We recomendad it.
Spacious very clean room, quiet location. Comfortable bed, very nice en suite, good continental breakfast. Very helpful receptionist. Very large carpark, nice tidy grounds. Hotel set back away from the road.
Clean, modern & friendly Monday night - restaurant was closed. Had to go into town.
Staff friendly, professional. Restaurant excellent. Restaurant does not open sunday evening
Restaurant service and food excellent No hot water in room evening or morning. No proper shower. Bath very small Room facilities very limited. Noise from heavy traffic all night. Double bed very small. Not 4-star standard. More like 2 star really. Hugely overpriced.
The two Dinners were excellent - Stall attentive and Menu selection well chosen Having stayed several times here over past twenty years. The Hotel has not lost its charm. Nevertheless some of the decor is in need of freshening up. I get the impression that the new owners are starting that process
Delightful hotel set in attractive grounds. Staff helpfull and pleasant. Rather noisy. Close proximity to main rd. Traffic noise throughout the night. Bedroom walls a bit thin. Noise from nearby staiway. We thought a shower head only in the bath but no shower screen nor a shower head fixing point at, or above, head height was rather inadequate. (Chambre No. 1)
The welcome, comfort, calm and the restaurant were just what we hoped for.
Food Resuarant service a little brusque
Lovely restaurant, food delicious. Staff friendly and polite. Room small but clean and comfortable with en suite so adequate for the one night we spent passing through. Not very easy to find but worth it when we reached it
excellent food good service money went missing from room during dinner. no complaint made as I had no firm proof
Paying for breakfast and then paying a supplement for eggs! no facility ie gym.
This is an impressive park, conveniently situated just on the outskirts of the town. Our room was clean and spacious, with a balcony and pleasant outlook. The proprietors and their staff were very friendly and helpful. The maitre d' was notably obliging, and our dinner was of the finest quality. A traditional breakfast was served in elegant surroundings. The width and comfort of the bed were not commensurate with the status of such a hotel, and there was no proper shower. However, the new proprietors are aware of these shortcomings throughout the hotel and are keen to make improvements. Minor niggles were the lack of internet access in the room itself and the card machine's unwillingness to accept Amex - both issues were being remedied at the time, I believe.
Good quality of food; service of the maitre d' Poor choice of food at lower tariff menus and overpriced food and drink
The hotel was very stylish as in the photographs, very tastefully decorated and really worthy of a higher rating. The bedroom, though small was clean and comfortable with an en-suite with excellent shower and plentiful hot water. The breakfasts were the usual continental style, and although we did not have an evening meal other members of our party did and said it was delicious but novelle cuisine ie small portions. Well positioned for our short stay with shopping center and eating places nearby. An enjoyable experience, highly recommended. There is no bar or lounge area.
No complaints at all
The room was very well furnished. The staff were very friendly and welcoming, and the food was excellent. They had no baby chair in the restaurant.
Comfortable and quiet room. Not the hotel's fault but the chef was ill. A pity as the menu looked inviting.
room clean and pleasant breakfast basic
Silence, proprete, gentillesse du personnel
clean modern rooms Security outside the hotel
The staff were extremely helpful and clear about how to manage our stay.
Friendly and helpful staff. Modern, clean and tidy accommodation and facilities.
The rooms were clean and tidy. The shower was hot The restaurant was closed on a Saturday night this was disappointing