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Clean, excellent customer services, elegant & nice bar No microwave or fridge in the unit.
Marriott is my hotel chain of choice. However, this was a VERY disappointing experience as hotel is only operating 60 of the 400 rooms in operation and it is virtually a ghost town without a full restaurant or concierge lounge. Unfortunately, non of this was listed on the website when I booked the reservation. At over $300 per night before tax, this was one of the worst Marriott experiences that I have ever experienced.
location was great, staff members were nice. The breakfast could have been better.
Location and the beds were wonderful. It was very obvious the breakfast was all processed food. Eggs were terrible and the sausages were just slightly better.
Clean, spacious and comfortable I was not informed that the swimming pool was under renovation.
everything okay. Coffee urns only kept full during breakfast hours.
This guest did not leave comments about this hotel.
It is clean. Heater did not make any noise and heated the room warm. Our family were expecting indoor swimming pool and prepared things, but it was on construction. It would have been better to know its construction in advance.
Spacious, comfortable room. Delicious hot breakfast buffet. Lollipop at check in counter. The pool was under renovation--kids were looking forward to swimming. Hotel staff offered to let us use Marriott Courtyard pool across the street, which worked well. Thank you!
I enjoyed my stay. The cost was great and so were the amenities. We REALLY could have used two Queen beds instead of two Double beds. We would have used the let out bed but it was in poor shape.
This guest did not leave comments about this hotel.
Location. The hotel was located close to many good restaurants. The swimming pool was very small.
The indoor pool and jacuzzi were unavailable
This guest did not leave comments about this hotel.
Comfortable room, especially the bed. When my keycard didn't work, the staff sent someone to bring me a new one (instead of making me drag my stuff back downstairs). Good breakfast with many options. A fridge in the room would be nice. A bit noisy with parking surrounding the hotel. The workout room is small, not much room around the treadmill, though it wasn't crowded either.
Generally clean, spacious room. Close to our family events, and convenient to other businesses and services. Helpful staff. Loud guests in the hallways late on Saturday night. (Teens celebrating team losses or wins, I'm guessing.) Electricity went off for a while on Saturday morning, which confused a lot of us, including the staff. I agree with previous comment suggesting fridge in room.
Location is terrific! Service is great. Perfect for an overnight stay, before or after a long overseas trip. We stayed before and after our trip to India. Best, David O'Brien
my bellman was fantastic. he took me up to my room and made sure everything worked before leaving.
Nice staff Parking
Nice clean room. Great location if you have early flight and live far from airport like us. Or if you have an overnight connection. Just a short walk underground and your at the airport terminal.
The views of the O'hare airport from the 10th floor were awesome, bed was very comfortable, extremely convenient for business travel, nice hotel restaurant and transportation from the hotel was seamless, upgraded room came with free WiFi (odd to charge for this Ina business hotel) Upgraded my room for $50 more per night and the in room TV and ordering system was nonfunctional. Pretty antiquated on demand system and the TV remote didn't work well. In the hotel's defense they offered to switch rooms but honestly I didn't want to pack back up and move, also it's an extra charge for the workout facilities and pool/spa (maybe not if you get the more expensive room)
Walking access to ORD and CTA
Gaslight Club! The room was lovely, the bed comfortable and most of the staff was customer service oriented. There were not enough people at registration, so there was a long wait to check-in. There was one woman who just stood by one of the other agents and then went to the far right and stood by another agent and just walked away when I asked her for help. It was very distressing, as I had a dinner date waiting.
in the airport building, reasonably priced. Maids kept knocking in the morning even though we had a late check-out.
Convenient to airport It's so big you feel like you're in an airport walking the mile to your room. It's also really expensive for a single night convenience stay.
My husband went to make coffee in the room when he got water from the sink it was a milky white color. We tried a couple more times to see if it was a fluke, it was not. When we called down to the desk she said she would send maintenance, it was 12:30 am and we had just gotten in on a flight so we just asked for a bottle of water. We were told that it would cost $4 for one when it was their water that was not clean. Worst customer service we have ever had at a Hilton.
We had booked this reservation in advance because we were scheduled for a very long overnight layover in Chicago. Our flight to Chicago was cancelled because of weather, as were many others that night, and we were rerouted but the airport would not cancel our reservation, charging us for a room that we had no way of using. We would have thought that a hotel inside an airport would have been more understanding, particularly since I'm sure they filled our room with stranded passengers, but they wouldn't even begin to discuss the issue when we called that night. We were severely disapointed
Stopped by the bar for a light dinner. The tables were not clean and the server was overwhelmed. I waited twenty minutes for her to acknowledge me and at least ten more minutes for her to clean the table. I was meeting someone at that location otherwise I would have left. When we received our food it was less than good. I had to ask three times for our bill!
Excellent facilities and extremely nice and helpful staff. Parking was a nightmare, and if you could find a space it cost $30 per night. They could also use another set of elevators.
Everything the waiting Time for shuttle to the casino
Great location, with easy access from your parking garage. Polite and helpful stay. Great breakfast buffet. Big T.V in our room #302.
Great location, close to airport and CTA blue line. Beautiful interior, great room. I would love to stay here again Mattress a little too firm
Workout room had lots of equipment. The rooms were comfortable. It's a huge hotel with a huge atrium and the sound travels easily up from the first to the tenth floor. This made it impossible to sleep with a rowdy group in the hotel. I also hate paying $25 for a crappy breakfast buffet and $25 a day for parking. i felt ripped off.
Great value for quiet and modern room. Staff was very nice. They let us check-in at noon. Red bar has great food and appetizers. Construction outside of hotel entrance was an eyesore.
Everything was seamless from check in to check out. The in hotel restaurant was tasty. The rooms were spotless. I appreciate that our room had a balcony with a great view of Rosemont. Everyone was friendly. I loved the proximity to the Rosemont Entertainment Center and the Fashion Outlets of Chicago. I would absolutely come here again Paying for parking is irritating and the parking garage is a little bit from the hotel.
Convenient hotel for bus travel Location is a drag
Room was comfortable and clean. Everything I needed was available. Only a 6 minute cab right to Gino's East for the classic Chicago Deep Dish experience.The hotel staff was friendly and helpful, and there were lots of events happening! The TV wasn't working correctly. Channels wouldn't update and the room service menu wouldn't load. There was a bit of nickle and dime-ing as well.
Great hotel bar with happy hour and great food. Airport Shuttle service Clean, comfortable rooms. Parking situation is difficult when arriving and checking in.
Great value. Very nice design. Convenient location. Polite staff. Full parking lot. Long walk to the room.
The price was right for just staying one night with a very early morning flight I stayed here for Beatles Fests in 1990-93. Many changes downstairs but the hall ways, the rooms, etc seriously need updating.
Bed could have been more comfortable.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Not impressed with charging to register early. And never have had a 4 pm register time.
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Didn't attend due to not being able to get to the hotel. Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
Bussines oriented only
Clean, comfortable rooms
Clean. Quiet room. Nice bathroom. Near the Rosemont entertainment district. Self park should be free with validation. Paid $24
I enjoyed the hotel. It was large and stood out. The rooms were moderate in size. Decent bathroom. Safe in the room was a plus. There was food crumbs under the hide a bed/couch. The parking cost is outrageous. Not only did you have to remember your room key but your parking pass to get out. This was definitely the down fall for me.
The Chicago Fire Oven and Staff were extremely great. Anything that we needed was handled right away! I wasn't really sure why we had to pay an additional fee for parking... they should just tack that on to the overall total of your stay.
Having to pay for parking, Internet and continental breakfast. Every hotel I've ever stayed at its always been complimentary. There was a pic of a hot tub in there description, butt when we got there, there was no hot tub .
Beds were nice and comfy, breakfast was great, and he restaurants had great choices Tv service needed better service and channel options. Takes 5 seconds to change a channel
Beds comfortable, room clean, lots of towels, friendly staff Quite a way to the restaurants and bars you have to walk through the parking garage so don't wear heels or walk alone. They don't offer a free breakfast with the amount you pay for a room you should get one.
While we were there.... the pool was "out of order" .we were told we could go across the street to use neighbor hotels pool..... not real convieniet on Dec 23. ..... ice maker did not work on 4th floor, Wi-if did not function .... rooms were clean , but otherwise disappointing
I liked that the rooms and the pool areas was clean. I didn't like that I booked a room with this particular hotel me baths in advance and I was giving one of the poorest selections of rooms in my opinion! I was on the second floor of the hotel with no window view and it was extremely humid in the room even after I adjusted the temperature on the thermostat time after time. I would say the real reason why I was giving such a poor section in room choice but I'll just leave at this!
It is a very clean place. The crew is extremely friendly and I enjoyed the stay. The have a pool and a gym. The front desk remembered my name (even though it was a very short stay) and offered me to join their club and gather points, which was nice. On the not so good side of things it seemed like you're being charged for everything. The parking costs $25, there is no breakfast included and there is only so much wi fi you could use before being charged as well.
The room was real good. We were upgraded to a King suite because I am an IGH member. I requested to be on the third floor based on another review that said they could hear everything above them. So our stay was good.
Very well kept, room was fabulous for the price! Excellent exceeded my expectations! On Sunday morning the breakfast area was very dirty. Tables were not wiped off and garbage was stacked up. On Saturday it was very neat and orderly.
Large one bedroom suite with desk and separate bedroom was great for my trip.
This guest did not leave comments about this hotel.
The room smelled heavily of a dirty cat litter box. This hotel does let pets stay in the rooms. I went to ask for another room because of this strong smell. The front desk attendant did not apologize at all but did give me a different room.
Very clean, nice decor, roomy suite, comfy beds, great breakfast. One of the machines in the work out room was broken, a minor thing.
This guest did not leave comments about this hotel.
Great accomodation The night staff is not professional at all. He was apparently eating chips in the back office when we got there around 8 pm and those chips were all over his shirt. He did not even greet us but just tried to finish the check-in process.
Nice, helpful staff The room had a strong odor. Almost a strong curry smell which made it hard to stay in there very long
Very nice hotel, I'd say 3.5 stars. Nice suite type lay out. Breakfast was wonderful! The beds did not feel supportive, felt like I was falling into it. Not your typical nicer hotel feel, no pillow top mattress. Felt worse than home.
The checking in person was very nice the checking out person didn't seem as friendly.
Our daughter graduated from Naval Boot Camp, I requested early check-in and the were so kind to accommodate us. The room was spacious and the well supplied kitchen made entertaining visiting guest super easy.
It was clean; staff was helpful and followed through with questions to be sure we were happy; there was a very nice breakfast, daily paper and peaceful surroundings. Plus it was easy to get on and off I-94. Nice place. Can not think of a single thing that was bad.
I didnt like that they tried to give me a different room than what i reserved.
Nice accommodations! Our room was a hike from the front desk, but I needed the exercise...:)
This guest did not leave comments about this hotel.
It was a Hilton Brand Not located near food or shopping.
We stayed there before and were pleased then and once again this time. There were no problems and we had no complaints. Can't think of a thing.
Great food! Our heater made the room smell a little funny.
The way the rooms are set up and my daughter loves the waffles at breakfast Little drive to stores but not that bad
The rooms were not cleaned during my stay and when I called about it,they said that they will make sure it is cleaned 'tomorrow ' after my check out.
clean room nice staff hot breakfast buffet The heating unit was kinda noisy. In fact it was very loud!!woke me a few time at night
There was blood in the toilet. That was the only bad thing...loved the room and everything else overall
Everything! I felt like I was at home. Nothing.
The rooms were spacious and clean. Nicely decorated and updated. Desk staff needs to be more proactive and better at follow through. Two occasions-left a room key for someone at the desk and staff 'lost' it. Light fixture IN the pool fell out and floated around in the pool. 15 minutes and still no one came To deal with it. That could have been a serious safety issue.
About a year or so ago, Marriott hotels stopped providing full captioning on its televisions. Only a few channels are captioned and none of the networks. If you're satisfied with ESPN, it will be fine. But if you like television shows on other channels, and if you're hard or hearing or deaf, Marriott is not for you. When I wrote them with my concern, customer care wrote back and said they would "share my concern." So what?
They charge for parking???? That's ridiculous
The design and architecture of hotel is aesthetically pleasing and the beds are highly comfortable Staff was not hospitable and seemed annoyed to help or make suggestions to local venues. Talked to three different hotel receptionists and none of them left me wanting to return.
The heater was so loud and rattled it woke me up in the middle of the night, I thought an airplane was landing outside the building
Modern look and feel throughout, in public areas as well as guest room. Plenty of space in common areas to sit, work, read, etc. Room may not be the best for getting work done but was good for sleeping. Rates when I was there were competitive compared to other airport hotels and much less expensive than downtown. Friendly staff. Minor complaints: Not as close to the Blue Line as advertised (although the shuttle will take you there). Entrance is hard to find by car/taxi, but once you've done it it's easy enough to remember. O'Hare is a busy airport so planes are flying overhead all day and night - otherwise fairly quiet. Mediocre coffee.
Good location for shopping and dining. Out of towners: you are not downtown Chicago at this hotel. The train is within walking distance. Beds were very comfy and towels were great. Room was not super clean.
We had to travel with our dog and they were had no problems with having her at the hotel. We called ahead. A little more space.
Very unique, clean, and great price for a night Outrageous parking fee, cleanliness of pool table
Location was good for an early morning flight
The hotel was very clean, the bed was plush and extremely comfortable. The staff was frendly and helpful. They also have an airport shuttle which makes it very easy to access.
Parking is a bit difficult, having to validate parking everyday ia a pain but the hotel is beautiful, clean and comfortable
Cool euro style rooms, super easy access to O Hare
Beautiful room, Very quiet even though it was New Year's Eve. Two couples we have adjoining rooms eventually they got our reservation correct but it took an hour.
Nice stay, comfortable, very helpful employees, close to o'hare. The parking and subsequent shuttle really started our trip out on a good note. No problems
I needed a clean, dog friendly hotel for the night and this hotel was everything I needed. Not many nice dog friendly hotels that don't charge you exorbitant pet fees. Its nit-picky, but I left at 5:30 am and there was no coffee service at that hour. If that's my only complaint, its doing pretty well.
The comfy bed The old shower head barely working
Very comfortable bed and great fitness center. Unexpected expenses such as parking when there is no other alternative to parking
Close to O'Hare, good food in restaurant (but pricey), good conference facilities, clean, comfortable. Slow bellhops, watered down cocktails in bar, pair of queen beds is really a pair of full size, humid in rooms, doors stuck
Location, van service, room for the price, VERY nice front desk staff Noisy neighborhood near airport/flight path
Great customer service, I like that their airport shuttle is reliable, leaves every 15 min. I absolutely loved the room service! Room wasn't thoroughly cleaned, I found trash in the carpet. Also the coffee maker in my room wasn't working
My boyfriend and I had a flight out of O'hare early in the morning and were between staying at the Hilton or the Westin, and fortunately the Westin won. The shuttle to and from the airport was fast and our driver was very friendly. When we checked in, there was a line and somehow we were still greeted within 30 seconds, to which the front desk was so apologetic about our 'wait' (so polite)! When we asked of things around the area to do, the concierge went above and beyond as to tell us basically everything fun within a 10 mile radius. The staff was extremely friendly!
Very long lines in the hotel Starbucks. Add more staff or another coffee shop.
Cleanliness. Spacious. Comfortable.
That it was clean and you have till 3 to check out on Sunday. You had to pay to park
They refused to refund my money which I have not checked inn I cancelled my booking an hour later after I booked.
The hotel is very conveniently located by O'Hare and the staff was incredibly nice and very helpful. The building and facilities are a bit dated, but nothing that would prevent me from returning. It had everything I could ask for along with convenient airport shuttle. Nice bar and restaurant too. I can't really nitpick anything of consequence. The rate was not very low, but I did book this last minute due to flight cancellation.
Rooms were spacious and clean. I wouid recommend the restaurant, although they are not cheap. The exercise room was well equipped. Charge for internet service
1. first handicapped room given was funky. 2. second room was on a different floor 3. air conditioner did not work in second room well 4. toilets are too low 5. no micro wave oven 6. charged for water and parking only good thing was it closeness to Arena
clean, access to O'hare No pool, pay internet
Every thing was great. The only flawl was that the toilet was stopped up, and was slow and quircky even though they sent a maintenence. man to try to fix it. Since we were only there one night it was no big deal.
I really appreciated the shuttle service to the airport and the friendliness of the shuttle drivers,=.
The room was clean. It looked clean. It smelled clean. The bed was comfortable. The room was quiet. I would stay here again. My room was in need of a better update. The room looked very modern but had a lot of qwerks. The room had 2 TVs but only one of them worked. We did not complain but notified the staff and they were going to fix it. The toilet tank cover was not correct for the toilet. At the corners I could see into the tank. The room was separated into 2 rooms by a door with a bathroom in the middle. The bathroom door had to be closed in order to get from the bed room to the sitting room. The overall hotel had very modern finishes but some of them were poorly executed. For example the wallpaper was very trendy but sometimes the pattern was lined up and sometimes it wasn't. Overall the staff was great and the room was clean and compfortable. If you need a quick overnight stay, this place is great.
I Had a great stay and I was well taking care of. I Missed my flight and had to stay in Chicago but arrived late to the hotel. My flight was booked for 7 the next evening. The staff.arranged for me to stay a while longer so I could rest. I'll be staying with them every time I am in Chicago. thanks a million. No bad comments to say about my stay.
Room was spacious and clean. Also, great customer service! I liked everything!
Convenient location, staff was extremely nice and helpful. No exhaust fan in bathroom just a big hole. Problems with the cooling system.
room was quiet and had good black out drapes breakfast was about $20... not worth it
Quiet location. Clean facilities. Staff were very helpful and accommodating. Good food. Great cookies! No.
Treadmills were not in good shape
Comfortable bed. Good buffet breakfast. Convenient for the conference centre. Pool Not really. Of its kind it was good.
Was warmly welcomed with a friendly smile and great service at the front desk...and enjoyed the warm cookie on my way up to my room. The bed was comfortable and had a good night sleep. Wish the parking was free and not confusing when parking. The room was clean, but could be updated with a fresh new look...a little dated.
The people were very friendly and helpful, the rooms were beautiful and clean. As far as location, the train station was a simple walk up the street and took you directly into the center of the city. Dinning was pricey at Gibson's but it was delicious and the service and food was wonderful. More reasonably priced dinning areas are quite a distance up the street, which left your options fairly limited if you wanted quick and cheap. And even if you made the walk your options were limited.
It was in a fantastic location. We could walk almost anywhere from where we were staying. Spacious room with nice amenities. Surprisingly quiet stay despite the fact it was during the weekend of Chicago Comic Con. And the service was good as well. Overall, a nice, comfortable hotel, but nothing super special. As the same with everyone else, parking really takes a toll (pun slightly intended). And I guess, for the price, I expected something just a little nicer. You're mostly paying for the convenient location, which granted, it is. I would stay again but only after exploring other options.
The location near the airport was the only thing that I liked about the hotel The service, the noice, the upkeep, the housekeeping
All in all a great experience. If you're wanting a hotel close to the airport this is great, it's not really close to anything else. Breakfast wasn't included and I think at the price it should have been. Besides that, I enjoyed my stay very much.
The hotel, staff, and location are great. But for the second year in a row on a Saturday night the fire alarms went off in the very early morning evacuating the guests. So in a good hotel we failed to get a good nights sleep.
Clean, king bed, rate was okay. Parking was relatively cheap. Location was poor for getting anywhere, limited food in the area, Starbucks inside hotel was unpredictably open/closed all weekend apparently at random. Internet was expensive, and I had to pay $12.95 per day per device, so my wife and I had two phones and two iPads, very expensive, so limited connectivity. Parking was only relatively cheap if you didn't use your car all weekend; hardly anything in walking distance, so cab or pay double for parking to take your car anywhere. Location very difficult to access from freeway; you have to drive past restricted exit, get off, turn around, get back on, drive back to hotel exit. We will not stay there again.
Location was perfect to catch a train to Chicago. Staff was friendly and very helpful. Late night food in the lounge was very good. Hot tub wasn't even bath water warm and the pool was cold. We found used soap on the bathroom counter when we checked in. We had to pay two days of parking because we went over 24 hours. Since the hotel suggests parking early and taking the train into Chicago, it would have been nice to get some validation for part of the parking time. They told us there would be additional charges if we parked and left for a while then parked again, but no warning about going over 24 hours of continuous parking.
Caught a weekend rate that included breakfast. Very nice. Initial trouble checking in but that may have been a booking.com problem. My middle initial was put in front of my last name so my name did not seem to be in the computer. Fortunately I had my confirmation page with me and they were able to take of me right away.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
Proximity to my mom`s home. Very courteous staff.
Rooms were really big, great staff, clean hotel
No microwave or mini fridge in the room and room service was a little pricey. Bathroom wasn't as nice as I expected
Big room No free wi-fi
The young woman at the front desk was exceptionally helpful. She was extremely pleasant and helped me out immensely. I can't remember her name exactly, but I believe it started with a K. The service at the hotel bar. I stopped in twice over the weekend and could barely get the bartender or server's attention long enough to place an order or even pay the check! They were both eastern European.
cost effectiveness no room service, no hot water pot in room
The facilities and staff were very nice. The restaurant and bar staff very friendly and accommodating. Room was comfortable and spacious. Good location. We booked a king bed but during check in was told the website I used is whatever is available. Wasn't happy about that. They did switch us the second night when one became available for the rest of our stay. The website thru Kayak was GetaRoom that booked the room. So I suggest to confirm your type of room before you stay if you go thru that website.
location Rooms heating was bad... It got too hot or too cold no parking available at night as they had an event in the hotel which took up all the parking room never gets cleaned after 11.00am
The layout is simple and cozy. The bed is so comfy and fluffy yet firm. Lots of outlets. Lots of lamps. Good curtains to block out light. Awesome Fan/Heater/AC unit. No ventilation in bathrooms or room in general. No way to open a window either. The air was so dry, then after a shower, too humid because you'd to leave the door open or else you'll pass out in a warm-hot shower temperature. Switching the temperature back & forth to find a comfortable climate was tedious and the air stale. It made us so dreary and uncomfortable we shortened our stay to 2 nights instead of 3.
Clean, comfortable rooms and very friendly front desk staff. Helpful as well. The shuttle service was very unreliable, almost made us late for our flight out of Chicago. The location wasn't that great.
Employees Stay too short
Good location relative to airport. Noise from the party room and bar downstairs until 2:00 a.m. Do not take a room on the 2nd floor, particularly on a weekend. I spoke on several occassions with the manager, who indicated that because we booked a room via Kayak he would not move us without paying an additional $50.
This hotel was a nice surprise and left a good impression. The check in staff where friendly and helpful. Wifi was quick and easy to access. The restaurant in the lobby had good food, nice sports bar. Their Shuttle service to the airport runs every half hour, and the hotel is not far from the airport. If I find myself in Chicago again this will be the place I stay for my visit. I had no complaints.
The food at the bar was below average. There wasn't any place close by so I decided to eat there. Still, I don't think I will eat there again. Room was great for the price.
I liked the size of the room, the amenities were exactly what I needed. The decor and the accent walls were lovely! I also liked that they were able to accommodate my request to be given a room on a higher floor, as I had read reviews that it can get quite loud on the weekends. Piping hot showers, and even make up remover towels with their soaps were a nice touch. I really didn't like that no one had informed me that the free airport shuttle stops running at 2am, when my flight was delayed and I didn't arrive until after that, especially after having called the hotel beforehand to make sure I would still have a ride. Neither their own website, nor kayak, nor booking.com had this informations. This was one of the main reasons I chose this hotel, and after having spent all evening and most of my night traveling, this was the absolute last thing I needed to be worrying about, was safe transportation at 3am.
Staff was friendly and professional Would have liked to have seen cameras in the parking lot but definitely not a deal breaker
no airport noise, large rooms, clean, comfortable, nice staff. air conditioner was loud
The bed seemed clean. There was a fan in the bathroom which I couldn't turn off, it ran all night, so no sleep. No TV channel listing, no wifi instructions or security. TV reception was terrible on all channels. Vending machines sold out on multiple floors. Staff was slow and rude.
It was much nicer than I expected for the price range. We liked the rooms, the place looked clean and people were nice. There seemed to be a bad water leak in the 4th floor at the ice machine. We reported it but it did not seem that they pay much attention. However, we stayed for only one night so I cannot tell for sure if they did not fix it.
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
Space in the roomnothing
It states that it's 1/4 mile from the airport, but that's as the crow flies from a far away runway edge! It's more like 4-5 miles, but was still a short reasonable shuttle. My stay was due to a missed connection.
I have 2 $10.00 charges on my bill and I do not know what it is for.
we tried to stay here despite plans to be in the city every day. That 40 minute drive was not great, and we still ended up paying a bunch for paring when we got there. Clearly this hotel is centered around airport traffic and overnighters for that. not great for families or vacationers at all, really. No pool.
It was comfortable and really nice staff!
It was a roof over my head, that's about it. The shuttle service was a plus I guess. Poor customer service, the bathroom needed to be remodeled, beds NOT comfortable.
Lobby was looked nice! Pillows where comfortable. The first room was dirty, had the window open and stuff from the past guest in the closet. The second room was better but still had items left from past guest. At the hotel restaurant the glass of tea had a molding lemon in it the waiter took the glass dumped it and refilled the same glass. The food was not good and seemed to be old before it was prepaired. Even though the hotel was under construction there seemed to be repairs that needed to be done. There seemed to be missing ceiling that where missing, and holes in many walls not only in the halls but also in the room. The hotel is marketed as sound proof but you could hear everything going on in the room next to you and in rooms as you walked down the hall.
Nothing I booked my stay for the wrong dates, and this hotel refused to give me a refund. I will NEVER book with this hotel chain ever again.
The shuttle from O'hare never showed up and I took a cab. The shuttle in the morning to O'hare broke down on the way and we had to be transferred to a different one
No complimentary meals.
The penthouse was beautiful. Close to the blue line. The pool was warm
The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.
The staff was so friendly and welcoming, even my teenage daughter commented on how nice everyone was.
Took my family of 5 here to stay, everything was great
This hotel is close to my regional office and I stay here about 4-5 times a year. First, the staff is very friendly. I also love the room size and QUIET heating/cooling with a regular thermostat. I don't like the units that are built in to the wall and noisy. You stil have three fan settings on the thermostat so you can turn it up if you need some white noise. The continental breakfast isn't outstanding. But, it is a notch above most. Parking is free. But often the lot is quite full and the only available spots are in the far end of the lot in an overflow area. However, this is a minor complaint. It's still a minute walk to the front door.
good locaton and the staff was very helpful with providing destination info anytime it was it was requested. ???? can't think of any.