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The rooms and location The staff who was working on sunday was very unfriendly
The hotel is very central, all amenities are close by, the staff are very friendly and helpful
The hotel was extremely central. THe breakfast was very good. Rooms spacious and clean. All required facilities present. The hotel staff were extremely helpful
Location Breakfast is too expensive (18 € !)
Location close to City is excelent. More pillows should be provided in rooms for the beds.
Good value for money, 61 Euros for twin room with nice breakfast buffet. Parking garage below hotel. Excellent location in city centre. Twin rooms were comfortable, but slightly too small as there were two queen size beds.
Quiet large room very close to centre
Close proximity to the university (central campus), shopping, restaurants without need for a car. The noise from the plaza area in front of the hotel--lasted all through the night and was quite loud at times.
We had a brilliant weekend rate. The hotel is a business hotel and our twin room was perfect for our needs. The breakfast was full self-service and plenty full. Leuven is a lovely place and the hotel is very well situated in town. We had a room out to the back which was blissfully quiet. The receptionist on duty was not very welcoming - she seemed to class us by the rate we were paying and the rucksacks on our backs. Or she was just not enjoying her job.
More noise from the corridor than usual
Friendly staff, perfect location, good parking facilities, good breakfast A pity about the rather limited choice at the buffet dinner
Friendly staff with excellent hotel facilities
The swimming pool was great. The bar area had some toys for the children. The receptionist didn't give us a key for the lockers when we got towels to go for a swim.
The staff from the reception was friendly and polite. I would recommend it to all my friends. The day before we left, I received a form but it was in Flemish language and I didn't had the option in English as well.
Good location with easy access to carpark and close to where I wanted to be I will stay again.
Within walking distance of the Japanese Garden and best skateboard park I know for teenagers. Excellent shopping and restaurants close by. Friendly and helpful staff. Quality hotel. The parking arrangement is not the best for this quality hotel. A better arrangement for hotel guests for multiple entry use of the car park should be made with the parking garage. There is no sign at the pool telling you where to get swimming pool towels. Most amazing of all, there seemed to be no name on the hotel, I only guessed it was the hotel because of the photo on your website.
Location to the pukkelpop festival Taxi fares
My wife broke her foot during our stay when walking in town. The Holiday Inn Hotel Manager could not have been more helpful - he was really excellent and made sure we had all the help we required, including getting us an ambulance and helping get her to hospital. Thank you to all the staff for their help and in particular the Manager.
Check in at the hotel was quiet slow - there was only one receptionist on the Friday evening which is still an evening everyone arrives. But receptionist was very nice.
Very convenient and good service
its sad that a proper set up for parking is available, but you still have to pay for it? and breakfast is an additional 17.50 euro..expensive for an already expensive room
Very good reception & serviceAlso the restaurant/bar was fine! Parking facilities poor indicated - we had to go in and ask first.
Nice receptionist when checking out. Comfortable bed Location, hotel was very difficult to get to by car, address was not in Sat nav so we kept driving around, could see the hotel but lots of no entry streets. Also cars not allowed to drive in front of reception so I was picked up and dropped off around the corner.
Very nice room, and had the superior room and with panorama view and everything was nice. Good buffé breakfast!
staff n food n location
comfortable room, good location for the city, nice selection for breakfast long waiting for check-in, ice cold room when arriving, no possibilty to switch of part of the light without switching of all electricity, because of problem with computer double keys were deleivered : people come in our room in tehe middle of the night and in the morning our key-cards were not more valid, at check-out a higher price was asked than agreed through the Booking reservation (corrected after proof of the agreed price), asked to wait for breakfast while preparing table and then let us stand there for 10 minutes while table was ready
The location and staff unfortunately we could not use the gym and sauna. Not able to use the sport facilities
room service breakfast was cold room wasnt made up for second day
Very friendly staff, excellent location in the middle of town, nice decoration in the room, good bed, excellent breakfast buffet Water pressure seemed to be a bit low in the shower
room facilities; breakfast; surroundings severe noise during the night due to a wedding organized on the top level with guests on our floor
Hotel staff, garden Access to the parking
Wonderful services, location, facilities and staff. No. I have stayed there several times and it is always a pleasure to go back.
Nice furnishings and friendly people.
Breakfast was excellent,staff attentive,homely atmosphere. Would like to have had tea and coffee making facilities in room.
Room 106 comfortable though smaller than room we had on last visit. Bathroom possibly in need of upgrading. Bath tap a bit difficult to control and water emptying from bath very slow. Staff very friendly and helpful. See comment on bathroom.
we found the staff courteous ,friendly and helpful. It was an excellent example of a small friendly and very comfortable hotel. One lack is the absence of a comfort tray ie tea/coffee tray in the room.
Nice architecture, historical, convenient to city center.Good breakfast.
The lovely grounds, freindly staff and the bathrobes
Nice overall impression. Considerig that the hotel was build in an old Monestary, the rooms very not very well isolated, causing big differnece in temperateure in diffierent parts of the room.
Good hotel but as others say parking is a problem and limited in the street
position of hotel poor parking
Good atmosphere in the hotel. Problems were addressed swiftly and politely. Confusion over apparent free car parking.
UK TV available.
That was second time being at that hotel. Very nice hotel, almost in center of Hasselt, 10 min walk from train station, room clean, room heating system works perfect... Women on reception need to learn more about having friendly, warm, professional behavior and also to read careful which kind of room client booked.
The location of the hotel was great and the special price for one night staying. The bathroom was very comfortable. And the breakfast was also really nice. I thought I was booked a non-smoker room, but unfortunatly it was a smoker room, so the walls were smelly. Next time I would ask in advance the non-smoker room to be sure.
The hotel staff members were great! We were greeted with courtesy and they made sure we were accomodated with a couple different parking options when we asked. The room was clean quiet and very comfortable for the price. Breakfast was quaint but sufficient and everything was fresh! The shower pressure was a little low, but this was not enough to be a bother for one or two nights.
excellent value for money; I liked the breakfast buffet. the hotel has no parking; street noise requires you to close the window.
Town centre location No parking for the hotel.
The location of this hotel is perfect for Grand Place and Central Station. It is relatively quiet for a Brussels city centre hotel. Breakfast is a bit expensive @ 12 Euros per person (but as it's not included in the price at least you have the choice of not buying it).
It is nice. It is not so new.
The best for me was the price! My son who is 13 enjoyed the breakfast.The rooms are very clean and it is very quiet to sleep at night.
NIce that they have their own restaurant, so I can work late but don't have to look for food. No.
Location Parking facilities
A clean, modern hotel. Very friendly staff that spoke English.
breakfast buffet no pool
the staff were so helpful and nice and the food was great in particular the breakfast.
Cleanliness of hotel Getting to it from station, a bit of a trek with luggage and entrance not on main road but behind. But ok once u know where it is
warmth and friendleyness of everthink breakfast was cold water in pots for tea warm coffie cold plates that were used for hot food were very cold taking heat from the food
location, helpful staff, comfortable room although pleased that wireless internet was available and reliable, it was quite expensive
I had an early train and it took me 5 minutes to get from my room on the sixth floor to the track. you really can't beat that. the closest laundromat was about an 8 minute walk away, did not have soap for sale and of course is not on the web. the staff was very helpful in giving directions but i would not consider this an ideal hotel for someone who is planning to do laundry.
Perfect location, near train station and access to downtown All was so small bathroom shower bed, the first person who extended the welcome was clearly uncomfortable speaking in French and made every effort possible to make it clear. There was not AC so we had to tolerate a hot room during the day. The disposition of the beds made impossible to walk around the room.
Very friendly staff, bar/restaurant excellent.Great location
Top price-quality hotel. Recently, the rooms are refurbished. A very clean and modern hotel with good facilities. As a business man, I have seen a lot of hotels around Europe, but this one is really in my top 10.I can advice this hotel to everyone, both business travellers as well as tourists. In one word: TOP
Always ask for the renovated new rooms. The old rooms are really out dated.
Very nice and calm place. Stuff and all things were ok.
Nothing in particular The heating control didn't work.
very friendly and helpful staff, excellent breakfast (choice of bread rolls and fresh fruit), meals at the restaurant are expensive but good. old and small room and therefore far too expensive and certainly not up to the standards of a so called 4 star hotel, parking nearby when unattended on Sundays or after 20:00 hrs is a disaster when leaving as light goes off after 3 minutes + complicated exit « procedure »
comfortable room and good facilites. Very nice restaurant.
Good location, free wireless, nice staff and comfortable rooms.
We stayed in the Penthouse. It was really lovely and clean. The town is also really lovely, great shopping and food. A great way to spend a relaxed weekend. Note if the lights in the bathroom are not on, the spa will not activate.
The staff was exceptionally helpful and very friendly. They provided helpful and accurate information on the local transportation schedules and always came to the desk to greet us when we came in. The breakfast (included) was quite good, with many selections to choose from, and presided over by a lovely and friendly manager.
Nice ambience, nice people at reception, the artie breakfastroom Reception looks kind of cheap at first glance Cleaning starts early and noisy (our room was next to 'Dienst'
Very attractive dining room, excellent location
Comfortable room, friendly staff, central location. Excellent all-round
The perfect location neear the centre of Leuven
I found the staff to be very helpful. Breakfast was outstanding!
The clean and spacy rooms, and the very polite staff
Thye staff were very helpful and friendly in this conveniently situated hotel Noise in the street by late- night party-goers
Very good position, hotel staff very helpful, good breakfast A disturbing smell from bathroom during the night. The rooms are not very well acoustic insulated, so you might hear what's happen with your neighbours.
Unusual split level was attractive. Would be nice if the third bed was on the lower level and the sofa upstairs to relax with TV. Everything was excellent
nice outside vieuw in breakfast room additional pay for sauna while i was in suite room, sometimes a litlle years 80 dated.
The gardens were nice and itwas very quiet and peaceful.Breakfast room had a wonderful "old world " feeling. Very close to Begginshof for walking and exploring on foot. for a 4 star hotel the room was a little small but not a problem!
The quiet and well maintained grounds No, by far the best hotel we have stayed in in Belgium
friendly staff no swimming pool, paid sauna
My stay was excellent. The hotel was clean, the food excellent, and the staff eager to serve.
Please write at least 15 words
The very helpful reception staff who would do anything that you needed in a timely and professional manner. The breakfast was excellent. The room was slightly smaller than I expected, and not as clean as it should have been. Also, the rooms could do with some upgrading, e.g. mobile phones would interfere with the clock radio.
The staff were friendly and helpful. Also, most spoke very good English.
The breakfast was great. If that's a four star hotel they must be very small stars. The room was expensive and looked like it hadn't changed since the early 80s. The bathroom was older and not clean.
Very cosy and stylish at the same time. I love historical settings Could widen dinner menue