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good pool, sauna, restaurant, friendly efficient staff
Excellent attention to detailn from the staff. The rooms had a kitchenette which was a bonus. minor road noise, pillows on the thin side.
good location. good to have a small kitchen. swimming pool too small. and kids play catchball in it.
Staff was very friendly and helpful
Beautiful view! 3 mins to the center by foot, yet very silent area. Parking is free, but Hotel has only limited spaces.
The staff were very friendly and attentive and the restaurant was excellent. Location was beautiful with plenty of walking and climbing close to the hotel.
The entire stay was fantastic. Especially, the hotel staff are extremely helpful, and the hotel location is excellent.
the hotel has old world charm. we loved the apres ski and the convenience of the shuttle to the lifts and a restaurant. the staff was very helpful. very nice breakfast. we actually extended and stayed 2 nights. it was perfect. wish the pool was heated! or that there was a jacuzzi which would be great after skiing.
Very enjoyable stay, excellent quality of service, wonderfull food, good swimming pool, would like to go there again.
An atmospheric excellent hotel. Staff could not have been more helpful. Wonderful atmosphere and surroundings. Excellent food and facilities
The hotel was ideal. Delivery/Collection service to the ski lifts was a great advantage. Pool was lovely as were the other Spa facilities. Breakfast was great - I would say that the hotel's evening menu was slightly over priced for the quality of food I'm used to in London, but there are plenty of places to eat around the hotel, so don't let that put you off.
Everything. Food was excellent, view gorgeous. It was very quiet, but not boring. And the service was top-notch. We booked the hotel because of the "swiss historic hotels"-label and weren't not disapppointed, We'll certainly return!
What a charming place! Could not possibly compliment the staff enough. They were so kind, professional, helpful.
The facility was very nice, a great value for the money and a perfect location.
It was brilliant!!!
Spacious, practical and very elegantly designed flats. Completely equipped with first class kitchen utensils, glass and crockery. Really nice spa bath with rain forrest shower and steam bath. Magnificent view from the living room panorama window. Good parking facilities for your car. Good restaurants nearby. That the construction of the complex was not yet completely finalized. The lack of a balcony to enjoy the fantastic surroundings.
Staff were helpful Room decor a bit dated. No bath in my room - which is annoying for a ski resort hotel.
The Sunstar Hotel is in a great position and all employees have been very kind with us In my opinion a wireless connection to the WWW should be available in a four star hotel
The spaciousness and comfort of rooms. The closeness to Chaumasee.
the hotel is in a quiet area, in the middle of the park
The wanderful Spa area with different saunas, Turkish bath, swimming pool, water massages, gym. Good breakfast. The kind hotel's staff. Nothing.
The staff was friendly and efficient. The room, although quite old, was clean and bed very comfortable. My room was very loud and overlooking the parking lot/offices where lights were on all night. I suppose this was why it was the last room available and for a reasonable price.
All the best. Nothing.
The reception staff & restaurants were all excellent It did not seem to have the standards of service and rooms associated with a 5* hotel - np hairdryer, small bathrooms, some rooms with showers only, breakfast removed while people still eating!
Great staff, beautiful view, excellent breakfast, nice sauna facility. Due to fondue restaurant off of the lobby, the hotel often smelled of burning cheese.
The hotel staff provided a very warm welcome. All rooms were already prepared in the morning, so that we could leave some luggage there before going on our planned hike. Excellent value for money. Very recommended.
Hotel was across from the bus stop to the chairlift, but was only a 10 minute walk as well. The hotel had 2 nice restaurants. We had a junoir suite for 2 and it was very nice. We did not know there was a parking lot across from the hotel. We parked in the back where our car got stuck in the poorly plowed lot. However, the staff sent someone to help push us out. If you do not have traction, just park in the front lot.
The location in relation to public transport made it very easy to reach the bergbahn. The sauna's are an excellent way to relax after a long day boarding.
Extremely convenient for the Flims ski lifts. The overpowering smell of cheese from the Fondue Stube. If our room hadn't been at the other end of the hotel, we could not have stayed there.
Staff Hospitality, second to none. Our booking got lost somehow, and they agreed to check us into a nearby hotel, covering the extra costs. No worries for us, from what I could see the hotel was extremely nice, but all I really got to experience were the staff, and I tell ya no complaints there ;D
Smell of cheese fondue + noise from road traffic
Friendly and helpful staff, excellent breakfast, good facilities, ten minutes walk from the lifts (without skis), ski bus stops just across the road.
Very good breakfast. The hotel is right next to a shuttle stop which makes it convenient to go to the different villages in the area.
Great hotel. It is run by a family, whose friendliness and constant presence makes one feel very welcome and looked after. Our room was cleaned everyday, beds were made, towels were changed. Breakfasts were excellent (in addition to cereals there were homemade muesli, variety of cheeses and fresh fruits, fresh bread).
Conveniently located, clean overall and very friendly staff.
uncomplicated check in and check out the breakfast room was a mess and certainly not up top standard
Friendly welcome by Chris. Complimentary fruit and coffee. Comfortable, well equipped room and balcony.
Very comfortable and big room with great bathroom and balocny. Hotel recently refurbished. Very friendly staff, calm village - if you are looking for peacful rest, great place to be.
Easy to explore the village on foot, with a young child. Great family run place
Peace and quiet, fresh air and nice countryside.
Relax in the nature and after relax in my room with terrace. Very comfortable room with exit to the green. Very fine for our dog and us. It was buildings work opposite.
Everything. The hotel is great, big rooms, very tidy and clean, modern, etc. The location is also great, in the middle of the mountains, great views, etc. Finally, the people in charge are great, very helpful. We needed dypers on aSunday (nothing open in Switzerland on a Sunday), and they gave us theirs. No t erally. Maybe I add a toaster to the breakfast room, but this is very minor because it was actually very good
The host was kindly and service minded. We liked the hotel. It would have been nice to have possibility make brekfeast in a small kitchen.
the hotel was almost new, so everything was in excellent condition; the room has a lot of space (nice table by the window) and a superb bathroom (bathtub); the terrace (the view wasn't so great because it was facing other houses); the place (almost in the top of a mountain in the most beautiful zone of Valais); the global services of the hotel (garage, laundry)