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Spa area is just perfect! The staff attitude is very poor and not on the good level.
Lovely design combining old and new. Huge rooms, very comfortable bed. Luxurious spa. Excellent breakfast and perfect way of cleaning the room. Some staff far from Kempinski standard, particularly the spa manager. Concierge could not recommend a restaurant in nearby towns immediately. Body lotion + 3 other body products in our room and in the spa, as well as the marmelade at breakfast were past their expiry dates !!!
The people, service, desing, and the place where it is, just fabulous... The food was average. I mean normal menu, the breakfast fantastic... but I told this to the reception and they told me, that they are currently waiting for new chef...
This hotel is in a 100 year old building that can only be described as elegant. The workmanship of the building itself is almost reason enough to stay. The setting, on top of a mountain with a breathtaking view is incredible. The staff, is educated and perceptive to the needs of the guest. The Wine Steward is a bit of con man.
staff involvement The noise of children and lack of education
Excellent staff, perfect room, very good food. All was OK>
Kempinski High Tatras is a Luxury hotel with a perfect balance between high standards, excellent service and reasonable prices. We have really appreciated the discretion, availability and efficiency of all employees. Gardening with noisy material under our windows at relatively early hours could be avoided.
Great view of the lake from the spa, friendly service, nice spa Badly smelling corridor to the rooms (probably from the glue when renovated), cold floor in the bathroom (paving), wifi in the room wasn't strong enough, expensive spa treatments and restaurant but it corresponds to 5* hotel
Everything. The room, the amenities and the spa were outstanding. Nothing.
We loved the lake view from our room and the large comfortable rooms full of every amenity. The breakfast was by far the best I had in Europe during our stay. The walk around the lake is very pleasant. Restaurant was a bit pricey. A couple of the saunas were accessible only if you were without clothing. I'm not fond of public nudity much. The close proximity of the other resorts caught me off guard.
The hotel staff and attention to detail is first class. The rooms are of the standard you would expect from a five star hotel. Spa area, swimming pool, again first class. Only downside, drinks a little on the expensive side. Cant fault the hotel or the staff, perfect.
We found the location of the hotel very practical. The nearby train station is a benefit and not noisy at all. Rooms are modern, with a small kitchen. In-room cable LAN worked fine. We did not use any other of the hotel's facilities. The counter will provide you with enough hiking tips for 10 days. We found the breakfast buffet good value for money and enjoyed the local touch of the food.
Very good apartments, including two rooms and kitchen. Good location. Breakfast was almost absent. Hotel's restaurant is owful, so you should take care of your meals yourself. Room cleaning was not good.
The room, the fact that it had a dressing room for storing your luggage, the kitchen and the ambiance in the room; the personnel from the front desk -breakfast - when some dish was finished, they would not bring some more; one morning there was only very old bread, the juice was dilluted with water most of the days; if you needed a spoon you couldn't find any. One day there was no milk and there was this guy who asked for milk, and they filled his glass but still did not bring any in the bowl. Also, the staff was sometimes eating from the food for the guests...
The very spacious apartment was well furnished and lit. We did not use the kitchen there; however, it should be noted that there is no dishwasher should you be inclined to stay here for a long period of time. The "wireless internet" does not exist. Only wired in the room - but free. One port only. So, my husband and I had to do tandem internet work. The hotel provides you with the very long wire that reaches to anywhere in the apt.
It was close to the hiking trails and to the lake. The staff wasn't too helpful. We had two rooms and one of them was very cold. They offered firewood for 5 Euros instead of a different room although the hotel was nearly empty. (But finally - when we asked it - they gave us a new room, which was ok.)
The hotel staff did not speek english
Very nice apartment hotel with well equipped big rooms for affordable price. Excellent location for Tatra hiking. Very convenient parking.Good value for money.
- The size and forniture of the appartment - Staff of hotel does not really speak English, and they were not helpful, all the wellness centre was not available. Extra 10€ for pets.