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very comfortable room with a good view over the city Quite a long walk from the city centre: and restaurants bars etc,bar and restaurant prices high especially breakfast
I have to say, the staff at the hotel were very friendly and helpful. Especially the concierge (his dinner recomendations were spot on) and the staff in the bar. Location is a little out of town, but only about 5-6 euro in a taxi. Once you get over the price at the bar (just maybe meet for one before you head out) the hotel is great. Pity there is no pool. The price of the breakfast is daft! There are loads of little cafe's just a few doors up and down the street. The bar is also very expensive, but the staff are very nice and it stops you having a load of late ones!
It was in convenient location, and a reasonable price for standard of hotel
This is an excellent hotel, the staff are extremely friendly and helpful and the service they provided was very prompt. I really liked the location of the hotel. It is only a 10 minute walk from the city centre and is in a lovely area of Lisbon right beside a park.
affordable and very nice
Very generous size room and bath (especially for Europe). Modern, clean, great view and location, and a very friendly staff. The restaurant food was very good and above expectations. No surprise charges on the bill, we had ice delivered to the room and were happy to see there was no charge. All in all, I would highly recommend this hotel and at it was a great value. Only negative would be that we hit this hotel in early Novemeber, but the weather was warm for that time of year and the a/c system had been switched for ability to heat not cool. As a result we were not able to lower the room temp as low as we like but it was not intolerable.
great luxurious hotel at an incredible price! Was truly impressed.
Common areas were attractive and well maintained, staff was polite and responsive (especially the doormen, who were super). Breakfast buffet was excellent. Very convenient location. The furnishings in the room were tired, especially the carpet.
Beautiful location. High quality room furnishings. Very comfortable bed. Good food. Friendly helpful staff. Nothing not to like.
Room service, cleanliness of the room, courteous and helpful staff. Services offered. Prompt response to my requests. Comfort of room and view., Excellent location. Food. Nothing i did not like
The staff were professional and freindly. The rooms were spacious and had a great view over the city. The hotel is close to the centre.
Modern hotel , nice spa area Not very clean ; small rooms different from the pictures on site, the bathroom is practically in the room
as mentioned above, the staff was excellent. especially the bartender/waiter in the restaurant was outstanding noise from the room above
clean room, friendly staff! no iron or ironing board available when the guest manual clearly states one can be provided.
Very comfortable rooms, good location. At 99 eur per night, it was a value... with some caveats (below). When I arrived at 7pm and asked for an iron, I was told that they don't have any irons and the laundry was closed. I had a 9am meeting, and the laundry didn't open till 9am, so I wore a severely wrinkled shirt for the whole day. When I left two other shirts for the laundry in the morning, and asked to have them that night (because again, I had a meeting before the laundry opened) I was charged the express fee - and they ironing job was poor. I hate to complain about such a thing, but I was baffled that a "five star" hotel didn't have such amenities. I was equally disappointed by their fitness room, and the slow internet. As it stands, this is not a great hotel for business travel.
very clean as it seems to be refurbished recently. the staffs were also very friendly and always smiling. probably the indoor swimming pool is too small and difficulty to say a swimming pool.
Hotel was extremely relaxed and comfortable. Facilities were excellent.
the bad smell from the toilet in the room
Toilet very nice fee for the pool
The hotel restaurant & bar has spectacular views overlooking the city The spa facilites and outdoor pool were under construction until sept 07, this was a little frustrating.
excellent quality and value n/a
OK Spa Hammanm a little smelly, fungus? Sometechnical stuff not working
The staff where very friendly and helpfull Having to pay to sit around the pool, I think this should be included in the price of room.
room, location, extra charge for swimmingpool of 12,5 € p/p
The design and layout of the rooms were very pleasing. Also the food in the restaurant and the views were stunning. The downstairs bar and restaurant was a bit soulless and we were chased up in the lift by a porter who had brought up our bags earlier and wanted a tip.
dinner on top of hotel and bath tub was so nice and big , view of the city tea and coffee set up was not replaced after first day, however we never requested, thinking it will be done
The hotel is very well-placed and design. People are very kind and helpful. The buffet on the 7th floor (with terrace) is very good. Rooms are overlooking the main streets and windows make it silent. It is not a "cheap" hotel, but the quality worth the price paid.
nice service, polit and patient staff, convenient location and elegant interior decoration
Central location and good brasserie on top floor of building. Did not sleep very well in this particular hotel. There was a single large down comforter for two instead of the more usual two. They fixed it, after some explaining on second day.
The location was great, the staff very helpfu,l the room very clean Breakfast was not included like it was in every hotel we stayed in Portugal . The parking cost $22 extra. The room had no hair dryer
great location and attentive staff.Nice terrace bar and breakfast place. Great location to walk around downton Lisbon. Rooms are nice but on the small size. The hotel public spaces is small, lack of salons, boutiques or restaurant choices.
Location is probably the best you can get for downtown Lisbon Staying at the 6th floor you have the trade-off between a no-nonsence terrace allowing for some nice snapshots and the noise from the restaurant, around 1am and 6am.
The staff were I found the all the staff were very helpful especially those on the front desk. The hotel has a great position and thou the kitchen was closed during my stay, there are numinous restaurants near to the hotel.
Good service and the brilliant situation. The seventh floor was closed.
The hotel staff were very pleasant. They always welcomed you upon entering and leaving and genuinely seemed happy to see you. They helped us with places to eat, getting cabs, and even had a Blackberry charger for me since I brought the wrong charger. The duluxe room we stayed in had a small balcony where we spent some really nice time watching the city go by while we enjoyed a class or port. The hotel restaurant on the roof is a nice touch. Some people complained in other reviews about the rooms being small, but I didn't feel cramped at all. The room included a desk, minibar, and a decent closet with plenty of space as well as a bench.
Location and style of the hotel. Hotel was so sleek and contemporary in design but, the staff was warm and very accommodating. Wish we could have stayed longer and enjoyed the spa as well. Menu items were limited. I think they could have a few more choices.
food is very poor ,quality ingredients , but very small portions and strange concepts
Very spacious rooms - Checkin Reception was very helpful Not many staff can communicate well in English -
It was very good hotel. We enjoyed very much newyear's holiday. Breackfast was big choice of fresh food,very nice view of city from our room. Very clean and quiet.Convinient atuation of big sgoppig mall. Hevy rainy night,our room window was leaking. But they change more higher room. Sometime nobody at reception.That class of hotel need concierge most of time of the day.
The hotel is very clean with spacious rooms and bathrooms, the staff are friendly and quite helpful. The free internet access in the lobby was extremely helpful. I would really recommend it.
Service,location,everyone speaks english
Nothing. I do not recomand anybody 2 go there, bad service, bad atmosphire, not clean enough. disappointing. The Hotel supposed 2 b Spa hotel, but the tinny Spa is unbelievebly cold, the water are freezing and it is very crowdy, Disappointing.
location and service Nothing
Helpful staff, very pleasant surroundings, first class fixtures & fittings in rooms and throughout the hotel Bar and restaurant very expensive. Location adjacent shopping centre(s) but no local bars & restaurants, a taxi is called for to go to anywhere of interest.
Spacious room Internet service at hotel poor, also could update a bit the furniture
Please write at least 15 words My room has not been cleaned one day. Staff unfriendly. Spa was disappointing.
Location Dirty and smelly spa, bad room service also room service people didn't speak English. They parked our car without telling us that there is cost for parking
fantastic luxurieus great hotel, very friendly and helpfull sfaff.!!!!!
It was a lovely place, I would stay there again
nice location, close to city center, stylish there was a private party fot other hotel guests on saturday night at the pool. So the hotel changed from being great, quiet and stylish to a vulgar night club/ dance hall. Despite our many polite requests the music stayed absurdely loud and we could not sleep before 3:AM. We had to get up at 5:AM to go to the airport...
The staff were impecable in their treatment of us. We were made to feel important. It is beautifully presented. Nothing.
Good location. Very comfortable, knowledgable and extreamly helpful staff. Good room size. Room service drinks cold.
Staff were the best yet, a proper hotel, clean freindly, good food, wonderful room. Bit of a mission to find it, but a real jem, well worth it. nothing
It is a lovely hotel - loved the pool area and the public rooms. the staff were really helpful - just what we wanted
Beautiful gardens with pool! Hotel is looking slightly faded and it is not cheap.
Lapa Palace is a luxurious hotel giving ideal opportunities for rest and relaxation.Very efficient and very discreet staff. Extraordinary breakfast with a great atmosphere to enjoy in the restaurant or on a cosy terrace. Large and spacious rooms with full comfort. Very comfortable and nice bathrobes- possible to purchase as a souvenir. Lapa Palace is a real palace in the heart of a diplomatic district of Lisbon and a truly unforgettable oasis of luxury and peace in the city.
The excelent service of the staff, the linen in the bed. A little to far from center
very good design, tasty breakfast, good staff nothing
Very good location, in a walking distance to the city center. A little bit noisy if staying in a room faced to the street.
Very good location, new hotel, execellent conditions, can be considered a 4 star hotel
The hotel is brand new, which is a very good diference from the rest of the hotels in the area The car parking garage is awful, if you have a car don't leave it there.
Good location, friendly staff, sufficient breakfast. No room service. Reception insists we have to go downstairs if we want anything.
Everythig is very good in the hotel. Personell is very nice and helpfull. I actually liked evrything in the hotel. no bad comments
Everything was new and clean, the staff were friendly and helpful. The location is convenient (sightseeing buses leave from the square right in front of the hotel; also metro station). Access to wireless internet (the signal was strong enough even in my room, which was on 1st floor). I wish there had been a place to eat in the hotel or more restaurants to choose from in the neighbourhood, as I didn't feel like going back to the city centre in the evening. Also, the drains of the washing basin and shower seemed to be blocked. (I stayed only for one night so it wasn't worth complaining about.)
The decoration The bathroom is so small!!! And the breakfast is very poor, and the staff working on the breakfast room is very slow an somewhat antipathic
really clean and modern. right at the center of the city. the internet fee was pretty expensive.
the situation close to the tage, the ocean and the monuments of belem, the shower overflowed in the bathroom, the noise from the terrace of the restaurant til one in the morning
sorry, my english is poor: this hotel was absolutely perfect at all categories. Very nice place, design, luxury and nice hotel, very polite personal, perfect food. absolutely nothing.
Very modern and stylish hotel. It is expensive but worth the money as a treat. The spa and roof pool are amazing and views are stunning.
Exellent location, fantastic reverview, REALY friendly and helpful personal, havenly SPA with great pool and hamam. Disign... increadible!
The location, staff & facilities were outstanding. Highly recommend getting the breakfast; the cafeteria was gorgeous and the breakfast buffet large, various & delicious. Take advantage of the spa water facilities (free to hotel guests) as they were incredible. The furniture in the sitting area of the room was a bit worn & we couldn't connect to the wifi.
Amazing place! Probably the best hotel room I ever knew! Great view of the river, beautiful design, kind staff. Breakfast could be improved and pillows more comfortable.
Magnificent rooms (for fans of modern design and confort) and the location (quiet and beautiful location away from the noisy town center though easy access to downtown areas using public transport) Nothing to mention, all was excellent
large luxury rooms,very clean,excellent service,friendly staff location,far from citycentre
It suited our city trip perfectly. It was quiet, relaxing yet located within easy reach for exploration of Lisbon. It had a beautiful setting on the Tagus and, if we had been able to stay longer, we could have enjoyed the spa facilities. It was hard to have an intimate dinner in the current restaurant. The food and service were good however.
The bed was quite good but the room small. Breakfast very simple not in relation with this kind of Hotel. Furniture in general are very simple. The Hotel access is very bad. Architecture of the Hotel seems a Bunker. In conclusion the price is completely crazy for this Hotel. Very far from reality.
The room was very beautiful - comfortable and nice. The view was perfect! Loved bed, room service and administrator from reception - very nice guy! ) Thank you and have a great clients!
The best thing about this hotel is its location, just opposite a train station, and 3 minutes from the underground. The bedroom was very clean and comfortable, and it was quite quiet too
very good breakfast, good price for value
The room was very confortable, with a pleasant decoration. The breakfast was very good. The Roma metro station is near the hotel. In the breakfast, the coffee and hot milk are served from a machine.
Great hotel in prime location. Friendly and professional staff.
Very supportive stuff
They arranged a room for us at the Holiday Inn at no additional cost. When i got there they told me that the floor my room was in had water damage, and that they didn't have a room for us. The Holiday Inn was very nice, but would have been cheaper than what I already paid for this room in advance.
The main advantages of this hotel are the following: 1) rooms elegant and very confortable; 2) the location of this hotel is strategic and very close to the underground and metro station in order to get any destination; 3) the staff was very professional and friendly; 4) the restaurant, located in this hotel, offers a good menu inherent to international and indian food; 5) very late check-out.
Facilities such as the bar and restaurant were very good. the service were excellent and good vegetarian options in the restaurant. There was no public transport to the airport but taxi fare was reasonable.
The person that has checked me in vas very frendly...
Staff was very polite, willing to help, and resourceful. none
The cleanliness of the room, convenient location 2 minutes from the Metro, our room's balcony
I like the location - near metro Roma, the breakfast is really good and around the hotel are shops and restaurants, Wi - Fi free in the room.
I'm 21 and I traveled with my 60 year old mother, and we were both blown away. Such a beautiful hotel. We stayed on the first floor, on the back side of the buiding, and we had a amazing terraces with a couch, 2 chairs, and an umbrella. The room itself was gorgeous. The shower basin was very shallow, so the bathroom floor often got pretty wet, but that was hardly an issue. The workout room was a bit of a joke, but we were on vacation, so it's not like we were going to workout anyways. The staff was absolutely delightful, and helped with everything we asked. Other reviewers complained about how dark the hotel was, but neither me nor my mother were bothered by it. I would recommend this hotel to absolutely anyone traveling to Lisbon. It was such a novelty with fun furniture and great decorations.